Careers at Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Relevance and Personalization team at Airbnb is responsible for search and recommendation across the entire Airbnb digital platform. In this role you'll focus on query intelligence, the front door of search working on critical, impactful projects that turn what a guest types, taps, or says into a precise understanding of their intent, spanning autocomplete and smart compose, query tagging, query expansion, and intent modeling across Stays, Experiences, and Services. The Difference You Will Make: Query understanding is where every search begins, and it directly shapes retrieval, ranking, and ultimately the perfect match between guests and hosts. We build cutting-edge AI technologies across the end-to-end search ranking product stack w.r.t. data pipelines, feature and model innovations, serving and experimentation efficiency, leveraging rich signals from various types of data (structured, sequential, image, text, etc) and increasingly large language models at Airbnb. You'll build the models that parse free-form and natural-language multimodal queries, extract entities and location context, classify intent, and anticipate what guests want before they finish typing. We collaborate closely with teams across Airbnb to develop the ranking solutions and support a healthy marketplace for hosts and guests to further Airbnb's mission of creating a world where people can Belong Anywhere. Some past publications from the team can be found here: https://sites.google.com/view/airbnb-relevance-publications/home A Typical Day: Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases, with a focus on query understanding. Develop query understanding capabilities — autocomplete and smart compose, query tagging (sequence tagging / NER), query expansion, and query/user intent modeling — and natural-language ("search in your own words") search experiences powered by modern NLP and LLMs. Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact. Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases. Leverage third-party and in-house Machine Learning tools & infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep. Example projects include: smart compose and language generation for search, LLM-based sequence taggers, LLM-driven query/location expansion, intent classification, and user-intent sequence modeling. Your Expertise: 5+ years of industry experience in applied Machine Learning, inclusive MS or PhD in relevant fields. Strong programming (Scala / Python / Java / C++ or equivalent) and data engineering skills. Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. neural networks/deep learning, optimization) and domains (eg. natural language processing, personalization, search and recommendation, marketplace optimization). Experience with 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, Airflow (or equivalent), Kafka (or equivalent), data warehouse (eg. Hive). Industry experience building end-to-end Machine Learning models. Experience applying large language models and modern NLP — e.g., sequence tagging/NER, text generation, intent classification, or embedding/representation learning. Familiarity with building natural-language, AI-native and agentic search experiences is a plus. Exposure to architectural patterns of large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models). Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $200,000 — $235,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Quality Platform team is at the heart of Airbnb’s mission to deliver a seamless, high-quality experience for millions of hosts and guests. We don’t just find bugs — we build the systems that prevent them. Our team sits at the intersection of Quality Engineering, Infrastructure, and Applied AI. We are evolving how software quality is built by integrating LLMs, intelligent automation, and data-driven systems into the testing lifecycle. You will join a high-impact group of engineers focused on building AI-powered quality systems that scale across one of the world’s most complex codebases. The Difference You Will Make: As a Mobile Software Engineer, you will be a key contributor to the development of our Quality Platform across both native mobile stacks. You will help build the foundation for how quality is engineered across Airbnb's iOS and Android ecosystems, developing tools and frameworks that enable our mobile platform to scale while keeping developers productive and confident, regardless of which platform they build on. In this role, you will: Build AI-Driven Solutions: Contribute to AI-native agents that automate repetitive testing tasks and provide intelligent feedback to developers on both platforms.Deliver Scalable Infrastructure: Develop and maintain the high-scale platforms and testing environments used daily by the iOS and Android engineering organizations.Promote Engineering Craft: Implement best-in-class mobile patterns and modularity to improve testability and fault-tolerance across both native codebases.Contribute to Operational Excellence: Ensure our automated systems are performant and reliable, making data-driven decisions to optimize the CI/CD lifecycle for both platforms. A Typical Day Deliver Technical Excellence: Design and sustain foundational testing frameworks in Swift and Kotlin, emphasizing high performance and developer-centric reliability. Deploy Intelligent Automation: Integrate LLM-powered solutions to drive autonomous test discovery and smart orchestration across our native mobile ecosystems. Architect Quality by Design: Partner with cross-functional mobile teams to eliminate bottlenecks and ensure robust quality is integrated into the earliest stages of development. Modernize Infrastructure: Scale distributed testing systems to optimize the CI/CD lifecycle, effectively reducing build latency for both iOS and Android stacks. Drive R&D Initiatives: Work alongside Research and Data Science units to prototype next-generation tools that redefine software quality engineering. Elevate Engineering Standards: Participate in deep-dive code reviews and the Quality Guild to advocate for best-in-class mobile patterns across the organization. Your Expertise Experience: Up to 4+ years of professional mobile development experience in a fast-paced, high-growth tech environment. Technical Proficiency: Working knowledge of both Kotlin/Android SDK and Swift/iOS SDK, with experience using modern build tools (Gradle, Xcode). Framework Development: Demonstrated experience building or extending test automation frameworks (e.g., Espresso, Compose Test, XCUITest) and mobile infrastructure. Platform Mindset: A passion for building tools and SDKs that serve other engineers and improve the developer experience across platforms. AI Curiosity: An eagerness to learn and apply AI/LLMs to solve complex engineering and quality challenges. Execution & Ownership: Demonstrated ability to navigate complex codebases and take ownership of features or components from implementation to deployment. Communication: Effective communication skills with the ability to collaborate across diverse technical and product teams. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. The Trust Frontier AI team is where new AI technology for Trust gets invented and proven. We build specialized models for mission-critical trust and safety problems, develop the AI agents and agentic capabilities that automate trust decisions, and create the benchmarks and evaluation harnesses that keep decision quality high as those agents take on more autonomy. We work on problems before the answer is known — prototyping, experimenting, and iterating with our partner teams until a solution proves itself against real business and top line metrics. You'll work side-by-side with talented product managers, data scientists, software engineers, fraud intelligence, and operations teams. Together, you'll design and build ML solutions that have direct, meaningful impact on user trust, business success, and the global Airbnb community. The Difference You Will Make: As a Senior Machine Learning Engineer on the Trust Frontier AI team, you will actively contribute code and ideas that shape the next generation of AI systems protecting millions of Airbnb users. You'll own and deliver ML projects end-to-end, from framing an ambiguous problem and prototyping a solution, to training and productionizing models, to proving impact on top line metrics with front line teams. You'll work on abuse behavior detection that spans multiple defenses, on AI agents that make trust decisions autonomously, and on the evaluation and benchmarking work that makes those decisions trustworthy. Much of this work is early: you will help decide what to build, not only how to build it, and you'll see it through to measurable impact on the platform. A Typical Day: Frame and prototype ML and agentic solutions for problems that do not yet have an established approach, in partnership with product managers, data scientists, and front line defense teams. Design, build, and productionize end-to-end Machine Learning pipelines — including feature engineering, model training, evaluation, and deployment — for both batch and real-time use cases. Build and improve abuse behavior detection that generalizes across defenses. Design, launch, and iterate on AI agents that automate trust decisions, including orchestration, tool interfaces, and the guardrails that hold quality steady as autonomy increases. Build benchmarks, evaluation harnesses, and instrumentation that let us measure agentic and model decision quality objectively, and use them to drive real improvements. Develop specialized models for trust and safety use cases, and use LLMs and AI agents to accelerate how we build models. Write, review, and ship clean, testable code — whether training a new model, improving an existing pipeline, or optimizing a feature for scalability and reliability. Work with large-scale structured and unstructured data to continuously improve ML models for Airbnb product, business, and operational use cases. Partner with front line defense teams to validate solutions through experiments and holdouts, and quantify their impact on business and operational metrics. Participate in code reviews, design discussions, and cross-team collaborations to contribute to a high-quality ML engineering culture. Your Expertise: 5-10 years of industry experience in applied Machine Learning, with a track record of building and productionizing models at scale. 1-2+ years of hands-on experience with LLMs and GenAI technologies, including building with agentic frameworks, orchestration, and evaluation. Strong programming skills in Python (required) and familiarity with Scala, Java, or equivalent. Solid understanding of Machine Learning best practices — e.g., training/serving skew minimization, A/B testing, feature engineering, model selection — and algorithms such as gradient boosted trees, neural networks, transformers, and deep learning. Experience with ML frameworks and tooling such as TensorFlow, PyTorch, or equivalent. Experience with data engineering and building end-to-end ML pipelines, including both batch and real-time systems. Experience designing evaluation methodology for ML or LLM systems — benchmarks, ground truth, offline/online metrics, calibration. Comfort with ambiguity and a bias toward action: you can take a loosely defined problem, scope it, prototype quickly, and drive it to a measurable outcome. Exposure to architectural patterns of large, high-scale software applications (e.g., well-designed APIs, high-volume data pipelines, efficient algorithms). Experience with test-driven development, incremental delivery, and deployment practices. Experience with multimodal models (vision, document, or speech) is a plus. Exposure to the Trust and Risk domain (e.g., fraud detection, anomaly detection, identity, account integrity) is a plus. A Bachelor's, Master's, or PhD in CS/ML or a related field. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $200,000 — $227,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb is powered by our Guests & Hosts. Our teams work on everything from driving improvements for the end-to-end Host and Guest experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high quality experiences for our outstanding guest and host communities. Within our Guest & Host organization is the Communication and Connectivity team. The communication branch owns the tools used daily by millions of guests and hosts, including Messaging (2nd most used surface within Airbnb), push notifications, and other deep integrations with key operating system features. The connectivity branch is responsible for connecting hosts together through various ways, it also built a platform to connect 3rd party partners from various domains with Airbnb. The communication and connectivity team has engineers covering multiple disciplines including web engineers, native engineers, backend engineers, data engineers, and machine learning engineers. The role posted here will focus on Machine learning, Data and AI applications. The Difference You Will Make: Drive alignment across engineering, product, and leadership on AI investment priorities and set the multi-year technical roadmap. Partner with Product, Design, and Data Science to take high-impact ML initiatives from concept to production. Ensure high-quality, efficient data pipelines that support both business and AI needs. Define and own success metrics that tie ML work directly to business outcomes. Grow and mentor a team of ML/Data engineers, raising the technical bar across the org. A Typical Day: Lead and mentor a senior team of Managers and Engineers across Machine Learning, Data Engineering and Software Engineering. This role is highly cross functional so you will partner with senior leadership across Engineering, Data Science, Product, and across our Business to align stakeholders, define multi-year roadmaps, set and execute on iterative milestones. Coaching and developing team members, helping them grow their careers, technical expertise, and collaboration skills. Your Expertise: 12+ years of overall engineering experience with 5+ years managing a team in a fast paced, high growth tech environment BS, MS or PhD in Computer Science or related field Experience building, leading, and architecting full-stack products and systems at enterprise scale with a great impact Experience in applying modern artificial intelligence technologies to products and development cycles Technical leadership: hands on experience leading project teams, setting technical direction and strategy, and working cross functionally with Product and Data Science teams Strong communication and collaboration skills. Examples of working across teams and organizations on technical initiatives. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $248,000 — $310,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company. The Difference You Will Make: The Service Tools team’s mission is to enable Airbnb backend developers to develop, test, and maintain their code quickly and reliably. This team is responsible for the standard development lifecycle for service owners—everything from AI Integration for service development, to how integration tests work, to building services for deployment. This represents Airbnb’s largest cohort of developers, you will ultimately be responsible for their productivity. A Typical Day: As an engineer on Service Tools, you will work on technologies that help shape an industry-leading end to end developer experience for backend developers. In this role you will be: Building our next-gen build system using the latest technologies (e.g., Bazel). Working on integrations between the build system and CI/CD tooling (e.g., merge queues, code coverage, integration testing). Improving the editor (e.g., IntelliJ) experience for all backend developers. Helping to shape the technical strategy that directly moves our core metrics (Developer Experience, Developer Velocity, Debuggability, Resilience and Reliability) while reducing cost. Partnering with engineering leaders across all Airbnb teams for adoption of the new capabilities. Your customers will be all engineers at Airbnb. A player/coach of our high-performance team to ensure code quality, commitment to craft and operational excellence. Your Expertise: FLUENT IN ENGLISH (PROFESSIONAL LEVEL) 6+ years industry experience. Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience. Proficiency in one or more back-end server languages (Java/Ruby/Go/C++/etc.). Experienced in architectural patterns of a high-scale distributed products/services, such as well-designed APIs, data pipelines and efficient algorithms. Experience or desire to work collaboratively in cross-functional teams with design, product and data science partners. Experience working directly on build systems, and even better if you have hands-on experience with Bazel. Experience working with large monorepos. Extensive JVM experience. Want to tackle projects with large open-ended scope and drive significant business impact. Love collaborating via product reviews, code reviews and architecture discussions. Are motivated to improve their teammates’ productivity. Are excited to join an impactful infrastructure team. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Providing world-class customer service for our community of guests and hosts is a critical mission at Airbnb. The Ambassador Routing & Channels (ARC) team sits within Airbnb Community Support and is responsible for powering intelligent, differentiated service experiences, ensuring every support request, across any channel, is addressed by the right expert at the right time. Our work directly drives faster resolutions, higher quality interactions, and exceptional customer satisfaction at scale. The Difference You Will Make: As a Senior Backend Engineer on the ARC team, you will contribute meaningfully across our core routing and differentiated service programs: Contribute to and lead engineering delivery on programs that enable intelligent agent matching, personalized support experiences for high-value customers, and next-generation routing and communication channel capabilities. Own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management. Ensuring high availability, correctness, and scalability across millions of daily support interactions. Help drive consolidation of fragmented routing logic spread across multiple platforms and channels into a centralized, auditable, and maintainable system. Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams to align on priorities and deliver outcomes that improve the customer support experience. Contribute to technical quality through design reviews, code reviews, and pragmatic architectural decision-making. Support the team's technical growth by mentoring junior engineers and contributing to a culture of continuous improvement and engineering excellence. A Typical Day: Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness for routing and differentiated service experiences. Lead and contribute across the full development lifecycle: technical design, implementation, testing, experimentation, and production deployment. Contribute to a culture of engineering excellence by role modeling best practices in design, code quality, and cross-functional collaboration. Participate in on-call rotations, incident response, and post-mortems to ensure the reliability of routing infrastructure serving millions of Airbnb guests and hosts. Engage in sprint planning, backlog grooming, and design doc sharing sessions to keep ARC's delivery on track. Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency across AI-driven routing workflows. Collaborate with cross-regional engineering partners to align on shared routing capabilities and drive consistency across global support operations. Your Expertise: 6+ years of software development experience in service-oriented architectures and backend development. Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture. Experience designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios. Familiarity with RAG patterns, memory routing, and agent planning. Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience. Excellent collaboration and communication skills to work effectively across teams and domains. Passion for agile development, system optimization, and team productivity enhancements. Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $196,000 — $227,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Media Foundation team builds the core platforms and infrastructure that power photo and video capture, upload, processing, storage, and delivery across Airbnb's products, at a massive global scale. We partner closely with Product, Design, Data Science, Trust, and Infrastructure teams to ensure every image and video guests and Hosts see is fast, high-quality, and reliable, from the moment a Host uploads a photo to the moment a Guest views it in search results. The Difference You Will Make: As the Senior Engineering Manager for Media Foundation, you will lead a team of engineers to build and operate Airbnb's media infrastructure, the foundation powering every photo, video, and document that users interact with on the platform. Capabilities include uploads, AI/ML transformations, distribution, and presentation within the product. You will shape the team’s vision and help steer the organization towards our larger goals. This includes day-to-day operations, technical deep dives, community engagement with internal engineering teams, and strategic planning. As the technical and organizational leader for Media Foundation, you own the reliability, scalability, and evolution of the systems that power every media interaction on the Airbnb platform from the moment a host uploads a photo to the instant a guest streams a listing video. Your experience in both media technology and people management will be essential to the maintenance, modernization, and innovation of Airbnb's media platform. You set the bar for engineering excellence, define what great looks like for your team, and create an environment where engineers grow, do their best work, and are proud of what they ship. A Typical Day: Set technical strategy and architecture for media infrastructure across multiple teams, aligning investment with product and business priorities. Lead, coach, and grow other managers and senior technical leads, and create an environment where engineers can do their best work. Partner with Product, Design, Trust, and other infrastructure orgs to shape a resilient, scalable media platform roadmap. Champion engineering excellence and operational rigor, and resolve systemic technical debt affecting reliability, performance, or velocity. Retain, grow, and hire a diverse team of high-performing engineers and managers to execute an ambitious media platform vision. Your Expertise: 12+ years of industry experience, with a minimum of 6+ years in engineering management, including managing other managers or senior technical leads. Bachelor's and/or Master's degree, preferably in CS, or equivalent experience. Deep expertise in large-scale distributed systems, with a track record of setting technical strategy and architecture across multiple teams; media/content infrastructure experience (ingestion, processing, storage, CDN delivery) is a strong plus. Strong product instinct and communication skills, with proven experience influencing senior cross-functional and cross-organizational partners to deliver high-quality, user-facing platform capabilities. Track record of leading and shipping large, cross-team initiatives with significant business impact, and building a culture of operational excellence, quality, and reliability. Sound judgment balancing short-term business needs with long-term technical and organizational health, with a flexible leadership style suited to varying team maturity. Demonstrated ability to identify, retain, grow, and acquire critical engineering and management talent, with a strong commitment to fostering diversity, equity, and inclusion within teams. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $248,000 — $310,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Online Data organization helps Airbnb's builders create real-time data experiences through intuitive data interfaces and tools, with no database expertise required. Within Online Data, the Transactional Storage Services team owns the core storage infrastructure behind Airbnb's online data systems. We design, build, and operate a new source-of-truth, horizontally scalable, open-source NewSQL database running on stateful Kubernetes. It holds Airbnb's critical user, listing, and financial data. You'll join the Database Kernel team, which owns performance, reliability, and stability for Airbnb's NewSQL engine at scale. The team's work centers on the storage layer and query execution engine, and also covers consensus and shard management. In this role you'll dig into database internals to diagnose and fix SQL latency and availability issues. You'll also work closely with our open-source database vendor on root cause analysis and upstream contributions. Examples of the Difference You'll Make Dig into the query and storage layers to explain latency differences between B-tree and LSM-based storage engines. Analyze query plans and execution paths (planning, optimization, operators, and distributed execution) to find and fix sources of SQL latency. Tune storage engine behavior (compaction, caching, and I/O) for Airbnb's workloads. Design and implement traffic prioritization at the storage layer for connection pooling. Drive root cause analysis on high-severity incidents with our open-source vendor, and land fixes upstream. Your Expertise 5+ years of software engineering, including significant hands-on work on a database storage layer or query execution engine. Strong SQL skills, plus an understanding of how queries are planned, optimized, and executed at the engine level. Deep understanding of storage engine internals (e.g., B-tree/LSM, compaction, indexing, I/O) and/or query processing (e.g., planning, optimization, execution operators). Experience with distributed databases (replication, consensus, transactions) is a strong plus, and familiarity with NewSQL systems like TiDB is a bonus. Ability to own and dive deeply into a complex database codebase, ideally an open-source one. Upstream contributions are a plus. Experience analyzing and debugging high-severity production incidents, especially performance and latency problems. Writes clean, testable, maintainable code. Strong collaboration and communication skills in a remote working environment. Strong ownership and a consistent track record of delivery. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $196,000 — $230,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Data Stewardship team is a group of passionate data practitioners with a diverse background in analytics, data modeling, governance, compliance, and scaled data quality. We are responsible for ensuring Airbnb is meeting its compliance obligations across our data ecosystem and ensuring data consumers are able to easily identify the best data for their needs. We support the pipelines, programs, and policy-bodies that make this possible. You’ll be part of the overall Data Infrastructure organization that is responsible for online and offline data infrastructure across the company, and the components that transition data between these environments. The Difference You Will Make Set the North Star: you will define the multi-year vision for Data Governance and Data Quality that scales with our global business and evolving AI landscape. Organizational Influence: Act as a primary consultant for executive leadership on data governance, ensuring that compliance and stewardship are integrated into the data product lifecycle from day one. A Typical Day Architect Ecosystems: Lead the design of overarching data architectures that don't just solve today’s batch needs but anticipate future real-time and AI-driven requirements. Scale Best Practices: Rather than just "ensuring quality," you will define the best practices, tooling, and culture that enable data organizations to maintain high-quality data autonomously. Policy Stewardship: Lead cross-functional task forces (Infosec, Legal, Privacy) to navigate complex regulatory landscapes (like GDPR or AI Act) and translate them into engineering requirements. Mentor and Multiply: Coach Senior and Staff engineers across the organization on data best practices, fostering a community of excellence. Your Expertise Leadership Track: 12+ years of industry experience, with a proven track record of leading large-scale data initiatives across multiple departments or business units. System Design at Scale: Demonstrated expertise in designing and evolving complex data ecosystems within complex, high-volume environments (e.g., Airbnb ). Strategic Collaboration: Experience influencing product and business strategy by leveraging data integrity as a competitive advantage. Tech Stack Mastery: Deep expertise in the Java/Scala/Spark ecosystem (preferably with knowledge of S3 and Iceberg) with the ability to vet and introduce proven industry approaches and new technologies to the stack. Strong knowledge of relational databases and query authoring (SQL). Change Management: Strong ability to drive cultural shifts regarding data ownership and quality across an entire engineering organization. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $248,000 — $310,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Your Location: This position is CHINA BASED . The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies. The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us. The Difference You Will Make: We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb. You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience. Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities. A Typical Day: Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products Learn and share the latest AI/ML technologies with the team across regions( China and the US). Your Expertise: PhD/Master’s degree, preferably in CS, or equivalent experience 2-4 years of ML engineering experience, with ownership responsibility over large-scale software systems. Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products Experience with LLM driven chatbot and Agentic AI products would be a big plus Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations Fluency in both English and Mandarin is essential. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.