Careers at Manulife

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. Key Responsibilities: Helps translate business and functional requirements into documented technical specifications or user stories. Designs, develops, tests, and deploys back-end functionality and components. Writes clear, readable and maintainable code, and take ownership of the quality and usability of code. Optimizes back-end systems for performance and efficiency. Integrates back-end systems with third-party applications through API development and data exchange. Develops and maintains RESTful APIs and microservices. Troubleshoots and resolves back-end system issues through database optimization and the implementation of efficient data structures and algorithms. Documents code and technical processes. Upholds software development leading practices, including writing clean and extensive code. Performs peer reviews of code / deliverables and analysis for continuous learning and continuous improvement. Stays up-to-date with the latest back-end technologies and trends and continuously improves skills and competency. Ensures data is properly stored and easily retrievable through the design and implementation of data models and the optimization of database performance. Ensures the protection and authentication of sensitive data by implementing security mechanisms. Job Requirements: Knowledge in developing cloud-based applications Experience with back-end technologies and/or back-end frameworks Proficiency in programming and scripting languages commonly used for back-end development Experience with RESTful APIs and concepts Proficiency in fundamental web technologies Familiarity with designing, building, deploying, monitoring, and maintaining code in multi-service architecture Experience with CI/CD tools and deploying code to production Understand cloud fundamentals Decision Authority: Performs a range of less structured work assignments May coordinate or lead small projects or work streams as planned Applies experience, judgment, guidelines, policies and precedents to analyze situations and complete assignments Skills: Database Management Server-side Frameworks API Development Server-Side Testing CI/CD Methods Regression Testing When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com . Working Arrangement Hybrid

We are seeking a highly skilled and motivated Senior Data Scientist to join our Group Functions Advanced Analytics team. As a Senior Data Scientist - GenAI, you will develop and implement robust analytical solutions for various parts of Manulife and JH by applying traditional and emerging ML and AI techniques including but not limited to generative AI techniques, such as applying prompt engineering, working with RAG applications, fine-tuning LLM models, and deploying applications on cloud platforms like Azure. Your expertise in these areas will play a crucial role in driving data-driven decision-making and enhancing our business processes. Position Responsibilities: Develop and lead machine learning and AI driven projects that span the breadth of Group Functions (Corporate Functions) with high business impact Apply generative AI techniques to generate synthetic data, create realistic simulations, and enhance data analysis capabilities. Apply prompt engineering techniques, build with RAG (Retrieval-Augmented Generation) applications, and fine-tune language models and improve their performance in specific tasks. Design and complete experiments to validate and optimize machine learning models, ensuring accuracy, efficiency, and scalability. Deploy machine learning models and applications on cloud platforms like Azure ML or Databricks, ensuring flawless integration and scalability. Stay up-to-date with the latest advancements in machine learning, generative AI, prompt engineering, RAG applications, and cloud technologies, and apply them to enhance our data science capabilities. Collaborate with data engineers and ML engineers to integrate data science solutions into existing systems and workflows. Communicate sophisticated technical concepts and findings to both technical and non-technical partners, ensuring clear understanding and agreement Peer review other Data Scientists’ work and participate in model and code reviews Clean, preprocess, and analyze large datasets to extract meaningful insights and patterns. Collaborate with multi-functional teams to identify and define business requirements, ensuring alignment with data science objectives. Required Qualifications: Bachelor', Master's degree, or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or a related field. 5+ years of experience in developing probabilistic models, data mining, and machine learning algorithms, including real world experience of applying analytics models, with a strong focus on machine learning, generative AI, prompt engineering, and RAG applications Proficiency in programming languages such as Python and experience with machine learning libraries/frameworks, e.g., PyTorch, scikit-learn, Hugging Face, SQL, graph databases (Neo4j/Cypher, Cosmos DB/Gremlin). Preferred Qualifications: Knowledge of professional software engineering practices & standard methodologies for the full software development process, including coding standards, code reviews, source control management, build processes, testing, and operations. Strong collaboration and elaboration skills; demonstrates a strong commitment to organizational success; shares resources and demonstrates knowledge across the organization. Strong problem-solving skills and the ability to think critically and creatively to develop innovative solutions. Excellent communication and collaboration skills, with the ability to work optimally in multi-functional teams. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com . Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $129,400.00 CAD - $179,400.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .

This is a great opportunity to attract AI and GenAI talent in a highly competitive market. The key is to focus on the business impact, cutting-edge technology, and career growth opportunities rather than simply listing responsibilities. Data Scientist, AI & Generative AI John Hancock | Boston, MA / Toronto, ON Shape the Future of AI in Insurance At John Hancock, we're transforming the way people buy, manage, and benefit from life insurance. Our AI team is at the forefront of this journey, leveraging Artificial Intelligence and Generative AI to simplify customer experiences, optimize sales and marketing, strengthen fraud detection, and modernize operations. As a Data Scientist, AI & Generative AI , you'll work on high-impact initiatives that directly influence business outcomes across our U.S. Insurance business. You'll collaborate with business leaders, technology teams, and a global network of over 160 data scientists across John Hancock and Manulife, giving you exposure to world-class expertise and innovative AI applications. If you're passionate about building production-grade AI solutions, experimenting with emerging GenAI technologies, and solving complex business problems, we'd love to hear from you. What You'll Do As a member of our growing AI team, you will: Design, develop, and deploy AI and Generative AI solutions that address real business challenges. Build and operationalize machine learning and large language model (LLM) solutions from concept through production. Partner with business stakeholders to identify opportunities, gather requirements, formulate hypotheses, and deliver measurable outcomes. Develop proof-of-concepts, pilot programs, and enterprise-scale AI applications. Implement prompt engineering strategies, retrieval-augmented generation (RAG) patterns, and modern AI architectures. Generate business insights through data exploration, experimentation, and advanced analytics. Build scalable data pipelines and AI workflows that support production environments. Monitor, evaluate, and continuously improve model performance and solution effectiveness. Communicate analytical findings and technical concepts to both technical and non-technical audiences. Stay current with emerging trends in AI, GenAI, machine learning, and cloud technologies. What You'll Bring Required Qualifications Master's or PhD degree in Statistics, Applied Mathematics, Data Science, Computer Science, Engineering, Physics, or a related quantitative field. 2+ years of industry experience developing and deploying AI and Generative AI solutions. Strong programming skills in Python and SQL . Experience designing and executing data science experiments and machine learning projects. Ability to translate business problems into scalable AI solutions. Preferred Qualifications Experience with Python libraries such as Pandas, Scikit-learn, Keras, NLTK , and similar tools. Hands-on experience with LLM development frameworks such as LangChain and Semantic Kernel . Knowledge of relational and non-relational databases (SQL and NoSQL). Experience developing NLP solutions such as: Document Classification Entity Extraction Relationship Extraction Sentiment Analysis Understanding of: Vector databases and embeddings Prompt engineering Retrieval-Augmented Generation (RAG) Agentic AI and multi-agent systems Strong machine learning and deep learning expertise, including supervised and unsupervised techniques. Experience with cloud-based AI development, preferably in Microsoft Azure and Databricks environments. Familiarity with MLOps practices, CI/CD pipelines, automated testing, Git version control, and production deployment. Experience in fraud prevention, deepfake detection, healthcare analytics, EHR data, or medical terminology is an asset. Excellent communication and stakeholder management skills. Why Join John Hancock? Work on Meaningful Problems Develop AI solutions that help millions of customers make better financial decisions and improve their overall experience. Build with Modern Technologies Work with LLMs, GenAI frameworks, cloud-native machine learning platforms, MLOps, and advanced AI architectures. Learn from a Global AI Community Collaborate with a network of more than 160 data scientists across John Hancock and Manulife. Grow Your Career Access continuous learning opportunities, mentorship, and exposure to innovative AI initiatives across multiple business domains. Thrive in an Inclusive Environment We're committed to fostering a workplace where everyone feels supported, valued, and empowered to do their best work. About John Hancock & Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group providing insurance and wealth management solutions across North America, Asia, and Europe. Together, we're on a mission to remove complexity from financial services and make decisions easier for our customers. Ready to help shape the future of AI in financial services? Apply today and join us on our transformation journey. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com . Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $90,160.00 USD - $167,440.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement . Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

This is a great opportunity to attract AI and GenAI talent in a highly competitive market. The key is to focus on the business impact, cutting-edge technology, and career growth opportunities rather than simply listing responsibilities. Data Scientist, AI & Generative AI John Hancock | Boston, MA / Toronto, ON Shape the Future of AI in Insurance At John Hancock, we're transforming the way people buy, manage, and benefit from life insurance. Our AI team is at the forefront of this journey, leveraging Artificial Intelligence and Generative AI to simplify customer experiences, optimize sales and marketing, strengthen fraud detection, and modernize operations. As a Data Scientist, AI & Generative AI , you'll work on high-impact initiatives that directly influence business outcomes across our U.S. Insurance business. You'll collaborate with business leaders, technology teams, and a global network of over 160 data scientists across John Hancock and Manulife, giving you exposure to world-class expertise and innovative AI applications. If you're passionate about building production-grade AI solutions, experimenting with emerging GenAI technologies, and solving complex business problems, we'd love to hear from you. What You'll Do As a member of our growing AI team, you will: Design, develop, and deploy AI and Generative AI solutions that address real business challenges. Build and operationalize machine learning and large language model (LLM) solutions from concept through production. Partner with business stakeholders to identify opportunities, gather requirements, formulate hypotheses, and deliver measurable outcomes. Develop proof-of-concepts, pilot programs, and enterprise-scale AI applications. Implement prompt engineering strategies, retrieval-augmented generation (RAG) patterns, and modern AI architectures. Generate business insights through data exploration, experimentation, and advanced analytics. Build scalable data pipelines and AI workflows that support production environments. Monitor, evaluate, and continuously improve model performance and solution effectiveness. Communicate analytical findings and technical concepts to both technical and non-technical audiences. Stay current with emerging trends in AI, GenAI, machine learning, and cloud technologies. What You'll Bring Required Qualifications Master's or PhD degree in Statistics, Applied Mathematics, Data Science, Computer Science, Engineering, Physics, or a related quantitative field. 2+ years of industry experience developing and deploying AI and Generative AI solutions. Strong programming skills in Python and SQL . Experience designing and executing data science experiments and machine learning projects. Ability to translate business problems into scalable AI solutions. Preferred Qualifications Experience with Python libraries such as Pandas, Scikit-learn, Keras, NLTK , and similar tools. Hands-on experience with LLM development frameworks such as LangChain and Semantic Kernel . Knowledge of relational and non-relational databases (SQL and NoSQL). Experience developing NLP solutions such as: Document Classification Entity Extraction Relationship Extraction Sentiment Analysis Understanding of: Vector databases and embeddings Prompt engineering Retrieval-Augmented Generation (RAG) Agentic AI and multi-agent systems Strong machine learning and deep learning expertise, including supervised and unsupervised techniques. Experience with cloud-based AI development, preferably in Microsoft Azure and Databricks environments. Familiarity with MLOps practices, CI/CD pipelines, automated testing, Git version control, and production deployment. Experience in fraud prevention, deepfake detection, healthcare analytics, EHR data, or medical terminology is an asset. Excellent communication and stakeholder management skills. Why Join John Hancock? Work on Meaningful Problems Develop AI solutions that help millions of customers make better financial decisions and improve their overall experience. Build with Modern Technologies Work with LLMs, GenAI frameworks, cloud-native machine learning platforms, MLOps, and advanced AI architectures. Learn from a Global AI Community Collaborate with a network of more than 160 data scientists across John Hancock and Manulife. Grow Your Career Access continuous learning opportunities, mentorship, and exposure to innovative AI initiatives across multiple business domains. Thrive in an Inclusive Environment We're committed to fostering a workplace where everyone feels supported, valued, and empowered to do their best work. About John Hancock & Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group providing insurance and wealth management solutions across North America, Asia, and Europe. Together, we're on a mission to remove complexity from financial services and make decisions easier for our customers. Ready to help shape the future of AI in financial services? Apply today and join us on our transformation journey. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com . Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $90,160.00 USD - $167,440.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement . Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

At Manulife, the customer is at the center of everything we do. Millions of end users rely on our products every day. We believe in empowering engineers with the right tools, autonomy, and support to solve critical problems that shape the future of our business – and that’s where you come in. We are looking for self-motivated engineers who are obsessed with delivering value, think ahead, learn from both successes and failures, and are excited to see their products successfully launched and used in the real world. You are open to change, continuous improvement, and raising the bar for engineering excellence. You will work with modern technologies and tools such as GitHub, DevOps pipelines (Jenkins, GitHub Actions), Cloud (Azure Kubernetes Service), Spring Boot and Spring Cloud. Your backend services will power new features in our native Android and iOS apps and have a direct impact on the experience of millions of users. Position Responsibilities: As a Back-End Software Engineer, you will: Design and build APIs and backend services to expose new capabilities to our members. Apply creative problem-solving to bring software designs and architecture to life. Design, code, unit test, and integrate new features and functionality as defined by the Product Owner and the team. Apply Agile principles and methodology in your day-to-day work. Contribute to automated tests as needed to ensure delivery of high-quality, reliable code. Update progress daily using Jira and Kanban boards. Contribute to required documentation (deployment, maintenance, support, business needs, runbooks, etc.). Required Qualifications: 3+ years Back-end development experience Kotlin, Java (Spring Boot, Spring Security) JavaScript (ReactJS, NodeJS, Redux) Testing, CI/CD & quality Unit and integration testing frameworks BDD tools (Cucumber, etc.) CI/CD pipelines (Jenkins, GitHub Actions) Cloud & platform Azure Kubernetes Service (AKS), Cloud Foundry Terraform, Flux, ConfigMap and other components supporting a highly automated engineering platform Architecture & integrations SOAP, REST, GraphQL services Microservices and event-driven architectures Preferred Qualifications: Participating in ideation and brainstorming sessions to design creative, innovative, and sometimes disruptive digital solutions — we need and value fresh ideas. Taking part in Agile ceremonies and weekly meetings to help the Product Owner refine the Product Backlog, including providing initial estimates and challenging requirements when appropriate. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com . Referenced Salary Location CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest Working Arrangement Hybrid Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .

At Manulife, the customer is at the center of everything we do. Millions of end users rely on our products every day. We believe in empowering engineers with the right tools, autonomy, and support to solve critical problems that shape the future of our business – and that’s where you come in. We are looking for self-motivated engineers who are obsessed with delivering value, think ahead, learn from both successes and failures, and are excited to see their products successfully launched and used in the real world. You are open to change, continuous improvement, and raising the bar for engineering excellence. You will work with modern technologies and tools such as GitHub, DevOps pipelines (Jenkins, GitHub Actions), Cloud (Azure Kubernetes Service), Spring Boot and Spring Cloud. Your backend services will power new features in our native Android and iOS apps and have a direct impact on the experience of millions of users. Position Responsibilities: As a Back-End Software Engineer, you will: Design and build APIs and backend services to expose new capabilities to our members. Apply creative problem-solving to bring software designs and architecture to life. Design, code, unit test, and integrate new features and functionality as defined by the Product Owner and the team. Apply Agile principles and methodology in your day-to-day work. Contribute to automated tests as needed to ensure delivery of high-quality, reliable code. Update progress daily using Jira and Kanban boards. Contribute to required documentation (deployment, maintenance, support, business needs, runbooks, etc.). Required Qualifications: 3+ years Back-end development experience Kotlin, Java (Spring Boot, Spring Security) JavaScript (ReactJS, NodeJS, Redux) Testing, CI/CD & quality Unit and integration testing frameworks BDD tools (Cucumber, etc.) CI/CD pipelines (Jenkins, GitHub Actions) Cloud & platform Azure Kubernetes Service (AKS), Cloud Foundry Terraform, Flux, ConfigMap and other components supporting a highly automated engineering platform Architecture & integrations SOAP, REST, GraphQL services Microservices and event-driven architectures Preferred Qualifications: Participating in ideation and brainstorming sessions to design creative, innovative, and sometimes disruptive digital solutions — we need and value fresh ideas. Taking part in Agile ceremonies and weekly meetings to help the Product Owner refine the Product Backlog, including providing initial estimates and challenging requirements when appropriate. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com . Referenced Salary Location CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest Working Arrangement Hybrid Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .

As a Senior Platform Engineer, you will build and operate the shared platform that application teams use to deploy and run services on Azure Kubernetes Service. You will work with infrastructure defined through Terraform and delivered using GitHub Actions and GitOps practices. This position provides broad technical ownership across continuous and progressive delivery, multi-region resiliency, disaster recovery, policy and compliance automation, and AI-assisted platform tooling. You will own platform capabilities from design and development through implementation and measurement, while establishing standards and reusable solutions that support engineering teams across the organization. Position Responsibilities: Build and operate continuous and progressive delivery capabilities for services running on Azure Kubernetes Service. This includes GitHub Actions pipelines, Terraform modules, GitOps reconciliation, and canary and blue/green deployments through a service mesh, supported by versioning, phased rollouts, and tested rollback procedures. Own and continuously improve shared CI/CD workflows and reusable Terraform module catalogues that application teams can confidently adopt. Transform recurring platform requests into self-service capabilities and automated guardrails, while creating reference implementations, standards, and documentation for other engineers. Design and test highly available, resilient solutions across multiple Azure regions. Automate regional failover across infrastructure, traffic-routing components, and dependent Azure services, and conduct controlled chaos experiments to validate recovery capabilities. Integrate observability, service-level indicators, service-level objectives, release gating, and rollback capabilities into the delivery process so that release outcomes are evaluated using service behavior. Establish secure and compliant delivery paths by default through Azure Policy, in-cluster admission controls, and workload identity. Design and deliver AI-assisted platform tooling using agent-based solutions and the Model Context Protocol for onboarding, configuration validation, access auditing, drift detection, and incident triage. Incorporate appropriate approval gates, checkpointing, and auditability into AI-assisted platform solutions. Required Qualifications: 8+ years of experience in software, platform, or infrastructure engineering, including ownership of at least one end-to-end platform capability used by other teams. 8+ years of experience working with Azure in an enterprise environment, including Entra ID, workload identity, networking, governance, Azure Policy, Key Vault, and managed data and messaging services. 5+ years of experience operating production Kubernetes environments across multiple clusters and regions, including experience with a service mesh such as Istio or an equivalent technology. 5+ years of experience supporting progressive delivery through canary or blue/green deployment approaches. 4+ years of experience with Terraform and CI/CD, including developing reusable modules used by other teams. 4+ years of experience developing GitHub Actions reusable workflows that incorporate approval gating and OpenID Connect federation with Azure. 2+ years of production experience with GitOps technologies such as Flux CD or Argo CD. Production experience working with Python, Bash, YAML, and containers. 2+ years of hands-on experience with observability and policy as code, including an application performance monitoring platform such as New Relic or Datadog, SLI and SLO development, and admission-control policies enforced within Kubernetes clusters. Current, hands-on experience building solutions using large language models, including agent frameworks, tool calling, or the Model Context Protocol, and applying these technologies to infrastructure or operational challenges. Experience delivering technology solutions in a regulated enterprise environment with formal change-management, control, and audit requirements. Preferred Qualifications: Experience with chaos engineering and formal disaster-recovery testing using Chaos Mesh, Azure Chaos Studio, or an equivalent technology. Experience building Model Context Protocol servers or agentic workflows that incorporate state management, checkpointing, and human approval gates using Azure OpenAI or Azure AI Foundry. Experience operating a service mesh at scale, including traffic management, distributed tracing, and mesh observability. Experience with API management platforms and the automated promotion of API configurations between environments. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com . Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $113,000.00 CAD - $163,000.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Join us in shaping a better future and help deliver innovative, secure, and reliable technology solutions that make a meaningful impact for our customers, colleagues, and communities. We are seeking a collaborative DevOps professional who is passionate about automation, continuous improvement, cloud technologies, and building secure, scalable solutions. The successful candidate will be comfortable working in Agile environments, partnering with technical and business stakeholders, and driving operational excellence through modern DevOps practices. Position Responsibilities: Continuously evaluate and enhance DevOps practices, processes, and tools to improve efficiency, reliability, and operational effectiveness. Automate manual and repetitive tasks using infrastructure and automation tools such as Ansible, Puppet, or Chef. Implement, manage, and support containerization and orchestration technologies, including Docker and Kubernetes. Manage and optimize cloud infrastructure and services while ensuring scalability, reliability, performance, and security. Create, maintain, and improve technical documentation for configurations, processes, procedures, and operational standards. Implement and promote security best practices across development, deployment, and operational activities. Apply Infrastructure as Code (IaC) principles to automate provisioning, configuration, and environment management. Collaborate with cross-functional teams to support continuous integration, continuous delivery, and operational excellence. Required Qualifications: 5+ years of experience in DevOps, Site Reliability Engineering (SRE), Infrastructure Engineering, or a related discipline. Experience designing, enhancing, and supporting CI/CD release pipelines. Hands-on experience with TeamCity, including API integrations and pipeline-as-code capabilities. Experience with containerization and orchestration technologies such as Docker, Kubernetes (AKS), Helm, and GitOps practices. Experience with source control and version management platforms such as GitHub. Experience with Jenkins and GitHub Actions. Experience deploying and supporting cloud infrastructure and services, preferably within Microsoft Azure environments. Experience administering and supporting Linux, Unix, and Windows operating systems. Experience working within Agile development environments and cross-functional teams. Proficiency in scripting and automation using PowerShell, Python, Bash, or similar technologies. Experience with artifact management tools such as Artifactory. Experience working with database technologies, including Microsoft SQL Server, SQL Managed Instance (SQL MI), Oracle, and DB2. Experience with application security, vulnerability management, and code quality tools such as Snyk, Contrast, and SonarQube. Understanding of modern programming languages and frameworks such as C#, Java, JavaScript, Python, Go, and .NET. Demonstrated commitment to automation, optimization, and continuous improvement. Preferred Qualifications: Development experience using Java, C#, or Node.js. Experience with tools such as Jira, ServiceNow, and Power Apps. Microsoft Azure certifications, such as Azure Fundamentals or Azure DevOps Engineer. DevOps and/or DevSecOps certifications. ITIL certification. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our distributed team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com . Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $73,725.00 CAD - $122,875.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .

As a Senior Platform Engineer, you will build and operate the shared platform that application teams use to deploy and run services on Azure Kubernetes Service. You will work with infrastructure defined through Terraform and delivered using GitHub Actions and GitOps practices. This position provides broad technical ownership across continuous and progressive delivery, multi-region resiliency, disaster recovery, policy and compliance automation, and AI-assisted platform tooling. You will own platform capabilities from design and development through implementation and measurement, while establishing standards and reusable solutions that support engineering teams across the organization. Position Responsibilities: Build and operate continuous and progressive delivery capabilities for services running on Azure Kubernetes Service. This includes GitHub Actions pipelines, Terraform modules, GitOps reconciliation, and canary and blue/green deployments through a service mesh, supported by versioning, phased rollouts, and tested rollback procedures. Own and continuously improve shared CI/CD workflows and reusable Terraform module catalogues that application teams can confidently adopt. Transform recurring platform requests into self-service capabilities and automated guardrails, while creating reference implementations, standards, and documentation for other engineers. Design and test highly available, resilient solutions across multiple Azure regions. Automate regional failover across infrastructure, traffic-routing components, and dependent Azure services, and conduct controlled chaos experiments to validate recovery capabilities. Integrate observability, service-level indicators, service-level objectives, release gating, and rollback capabilities into the delivery process so that release outcomes are evaluated using service behavior. Establish secure and compliant delivery paths by default through Azure Policy, in-cluster admission controls, and workload identity. Design and deliver AI-assisted platform tooling using agent-based solutions and the Model Context Protocol for onboarding, configuration validation, access auditing, drift detection, and incident triage. Incorporate appropriate approval gates, checkpointing, and auditability into AI-assisted platform solutions. Required Qualifications: 8+ years of experience in software, platform, or infrastructure engineering, including ownership of at least one end-to-end platform capability used by other teams. 8+ years of experience working with Azure in an enterprise environment, including Entra ID, workload identity, networking, governance, Azure Policy, Key Vault, and managed data and messaging services. 5+ years of experience operating production Kubernetes environments across multiple clusters and regions, including experience with a service mesh such as Istio or an equivalent technology. 5+ years of experience supporting progressive delivery through canary or blue/green deployment approaches. 4+ years of experience with Terraform and CI/CD, including developing reusable modules used by other teams. 4+ years of experience developing GitHub Actions reusable workflows that incorporate approval gating and OpenID Connect federation with Azure. 2+ years of production experience with GitOps technologies such as Flux CD or Argo CD. Production experience working with Python, Bash, YAML, and containers. 2+ years of hands-on experience with observability and policy as code, including an application performance monitoring platform such as New Relic or Datadog, SLI and SLO development, and admission-control policies enforced within Kubernetes clusters. Current, hands-on experience building solutions using large language models, including agent frameworks, tool calling, or the Model Context Protocol, and applying these technologies to infrastructure or operational challenges. Experience delivering technology solutions in a regulated enterprise environment with formal change-management, control, and audit requirements. Preferred Qualifications: Experience with chaos engineering and formal disaster-recovery testing using Chaos Mesh, Azure Chaos Studio, or an equivalent technology. Experience building Model Context Protocol servers or agentic workflows that incorporate state management, checkpointing, and human approval gates using Azure OpenAI or Azure AI Foundry. Experience operating a service mesh at scale, including traffic management, distributed tracing, and mesh observability. Experience with API management platforms and the automated promotion of API configurations between environments. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com . Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $113,000.00 CAD - $163,000.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .