Careers at Pros

Software Engineer I – Houston Office About PROS: PROS, Inc. is the leading offer management provider to the airline industry, helping airlines deliver seamless retail experiences designed to maximize revenue and margin growth. Powered by AI, the PROS Platform enables commercial teams to align capacity with demand and coordinate pricing, merchandising and offer strategies to construct and market optimal offers in real time. By optimizing every customer interaction, PROS helps airlines improve revenue performance and quality, increase commercial agility, attract more customers and build lasting loyalty. Learn more at pros.com. Day in the Life of the Software Engineer I: You will be part of the product team that is responsible to build primarily using Java, deploy in Azure cloud, monitor, and troubleshoot deployment issues using available metrics and tools. Design and develop product features Fix product bugs, and deployment issues Deploy/Upgrade the product in customer environments in Azure cloud Update monitoring/alerting capabilities in the product as well as in deployment Optimize operations by continuously automating repeatable tasks Assist with deployment issue investigations To achieve above, you will collaborate with fellow Developers, DevOps Engineers, Support Team, Infrastructure team on daily basis. At times, engage with end-user to troubleshoot issues. The product is: real-time, scalable, geo-distributed, with aggressive performance SLA, highly available. Required Qualifications - About you: We are looking for candidates who possess the combination of the following achievements, skills and behaviors: Experience in software development for 0-2 years Experience with Object Oriented Programming (e.g., Java, C#, C++) Knowledge of REST API’s Must be a self-starter and enjoy working in a team with other passionate professionals Outstanding analytical, problem solving and verbal & written communication skills Willingness to try new technologies in-depth Experience in fast paced agile development working model Highly Preferred: Bachelor’s degree in computer science or related discipline Hands-on experience in delivering SaaS applications, monitoring, troubleshooting. Unix Shell Scripting, ruby/python/perl, Unix Administration Experience with monitoring tools like Prometheus etc. Experience with REACT or JavaScript AI Fluency & Growth Mindset- We welcome candidates who: Understand core AI concepts and apply them ethically to enhance productivity, insights, and decision-making. Craft effective prompts to optimize the quality and relevance of AI-generated outputs. Explore and apply agentic AI systems , using or managing autonomous agents to streamline workflows and automate tasks. Leverage AI tools to boost efficiency, creativity, and innovation in their daily work. Stay curious and adaptable , continuously experimenting with AI-driven solutions to elevate team performance and customer impact. Work Environment: Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Why Join PROS? PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises. Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization. At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work—every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally. Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win. PROS Core Values We are Owners We look for every opportunity to create a better PROS and a better experience for our customers – and we hold ourselves accountable. We are Innovators We think creatively to find new paths to success – for our people, our customers and our business. We Care We are centered on caring for the people, businesses, and communities we serve.

We're looking for an engineer who enjoys variety . In this role you'll work on deployments , CI/CD, automation , troubleshooting production issues , product configuration , and scripting . No two days are the same , so adaptability and a willingness to learn are essential . Day in the Life of the Software Engineer (DevOps) : Collaborates with Product Development, Architecture, and Infrastructure teams to support the design and delivery of cloud solutions for enterprise applications. Contributes to the development and enhancement of cloud-native capabilities that improve the scalability , resilience, and delivery of products. Develops, tests, and maintains automation tooling, CI/CD pipelines, and cloud delivery processes, with guidance from more experienced team members. Works with containerization technologies, Kubernetes, and Helm to deploy and support platform capabilities. Assists development teams in adopting cloud and DevOps practices and using the platform effectively. Supports the implementation and maintenance of monitoring, logging, and alerting solutions for applications, infrastructure, and shared services. Investigates operational issues, contributes to troubleshooting activities, and escalates complex matters when appropriate . Learns about new tools, technologies, and cloud-native patterns and shares relevant findings with the team. Works within a Scrum/Agile environment, contributes to the DevOps backlog, and participates in sprint ceremonies. Collaborates with cross-functional teams to follow and continuously improve deployment and operational practices. Required Qualifications - About you : Bachelor's degree in Computer Science , Software Engineering, Information Technology, or equivalent practical experience. Foundational experience working with Linux environments and writing basic Bash scripts. Familiarity with automation or scripting using Bash and/or Python. Basic knowledge of at least one cloud platform, such as AWS or Azure. Familiarity with containerization technologies, such as Docker, and an understanding of container orchestration concepts. Exposure to CI/CD concepts and tools, such as Jenkins, GitHub Actions, or Azure DevOps. Experience using Git and familiarity with modern software development workflows. Basic understanding of monitoring, logging, and troubleshooting concepts. Exposure to tools such as Prometheus, Grafana, Graylog , or Loki is an advantage. Understanding of networking fundamentals, including DNS, HTTP/HTTPS, TCP/IP, SSL/TLS, and SSH. Good analytical, troubleshooting, and problem-solving skills, with the ability to seek guidance and escalate complex issues when appropriate . Ability to contribute across automation, deployments , operations, and application support activities. Responsible and proactive approach to assigned work, with a willingness to take ownership of tasks. Good communication and collaboration skills. Strong interest in learning new technologies and developing expertise in complex business domains. Highly Preferred : Basic knowledge of SQL and relational databases. Exposure to Kubernetes and Helm. Familiarity with incident response and production support processes. Exposure to secrets management solutions, such as AWS Secrets Manager or Azure Key Vault. Familiarity with messaging platforms, such as RabbitMQ or Kafka. Basic understanding of security best practices and vulnerability management. AI Fluency & Growth Mindset - We welcome candidates who : Understand core AI concepts and apply them ethically to enhance productivity , insights , and decision-making . Craft effective prompts to optimize the quality and relevance of AI- generated outputs . Explore and apply agentic AI systems , using or managing autonomous agents to streamline workflows and automate tasks . Leverage AI tools to boost efficiency , creativity , and innovation in their daily work . Stay curious and adaptable , continuously experimenting with AI- driven solutions to elevate team performance and customer impact . Why Join PROS? PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises. Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization. At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work—every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally. Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win. PROS Core Values We are Owners We look for every opportunity to create a better PROS and a better experience for our customers – and we hold ourselves accountable. We are Innovators We think creatively to find new paths to success – for our people, our customers and our business. We Care We are centered on caring for the people, businesses, and communities we serve.