Careers at Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. International expansion is a critical growth engine for Toast's future. Outside the US, we currently operate in Canada, UK, Ireland, and Australia and are actively growing our product platform in these markets. As we gain market share, we are increasing our upmarket product investment into Mid Market (MM). Our goal is to be able to win and retain larger and more complex restaurant and hospitality operators. As part of this team’s mission you will get close to customers to fully understand the nuances of each of their unique needs, to ensure your contributions are making a meaningful impact to their business. As a Senior Engineer you will be responsible for delivering these features from start to finish, ensuring code quality, high technical architectural standards and high quality products. A day in the life (Responsibilities) Design, build and maintain high performing, flexible, and scalable solutions that help restaurants operate their business effectively Ship features end-to-end, from design through rollout, monitoring for success and iterating based on real-world use Be an awesome teammate who's all in on collaboration and collective success Collaborate closely with Product, Design and Engineering stakeholders Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. Mentor less experienced engineers and up-level the team through design reviews, constructive feedback, and agent-assisted engineering practices What you'll need to thrive (Requirements) 5+ years of backend/full-stack experience, delivering products that drive impact Ability to read and integrate with frontend applications; showing curiosity to work across the stack when needed Excited about AI-assisted development and LLM-based agents (Claude Code or similar), and interested in pioneering new workflows with the team Effectively works with ambiguity, agile delivery, and shipping usable software incrementally Passionate about making users happy and seeing people use your product in the wild Strong on software development fundamentals — code quality, unit tests, clean code — and open to evolving your workflow with AI tooling Strong collaboration skills: you communicate clearly with engineers, product, and business stakeholders, and adapt technical detail to the audience Curiosity and a growth mindset: you seek feedback, embrace change, and want to grow toward broader ownership Our Tech Stack A core of Java & Kotlin based backend services React SPAs leveraging Tailwind, GraphQL and Storybook. Android app built in Java & Kotlin running in the restaurant Claude Code and similar AI agentic development tools as part of daily engineering PostgreSQL and DynamoDB as core persistence And many more technologies that help us build a top class platform. #LI-HYBRID #BI-Hybrid AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Staff Engineer on the Catalog and Inventory team you will deliver significant products and core capabilities across teams, building the backend systems behind what our customers sell and stock. This is a hands-on role: most of your time is spent writing and reviewing code. You will be a domain expert in the product area, mentoring team members and enhancing the team’s effectiveness, and you will partner with Product Managers and UX Designers to turn roadmap goals into scalable services. If you enjoy owning hard backend problems, care about the quality of what you ship, and are a great collaborator, read on! A day in the life (Responsibilities) Write production code as your primary contribution, and hold the code review bar for the team. Conceive and lead the design and execution of efforts with broad customer impact on Toast’s catalog and inventory platform, across multiple teams as necessary. Enable your team to consistently measure, maintain and improve the customer experience across functional and non-functional requirements. Anticipate changes in technical and product requirements by designing flexible systems , engaging the problem space fully before committing to a solution. Design solutions that factor considerations across multiple technical domains , drive alignment across teams, and actively reduce execution complexity. Create an environment conducive to growth by modelling humility and inclusiveness and mentoring engineers. Foster collaboration beyond your immediate line of business , demonstrating the Toast-wide benefit of your work and securing stakeholder buy-in at multiple levels. Design and build using Java, Kotlin, DynamoDB, Pulsar, GraphQL, Big Data tools , and more. Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team What you'll need to thrive (Requirements) 8+ years of experience designing and delivering scalable backend systems. Deep, current hands-on coding ability — you will review other engineers’ code and be expected to catch what they miss. Proven technical ownership of complex projects delivered across more than one team, as the domain expert others rely on. Strong experience building distributed, event-driven architectures and microservices in Java, Kotlin, Scala , or similar OOP languages. Experience designing flexible systems that absorb changing requirements without a rewrite. Solid understanding of data architecture and schema design , and strong knowledge of modern database systems ( Postgres, DynamoDB ). Hands-on experience with cloud platforms like AWS. Strong experience with automated testing and continuous delivery, and a habit of supporting what you ship in production. Excellent communication skills, able to demonstrate the value of technical work beyond Engineering . Experience working in an Agile/Scrum environment, delivering value continuously. Excellent analytical and problem-solving skills; able to break down complexity and drive solutions that scale. A passion for building impactful products with a customer-first mindset . Strong interpersonal and mentoring skills—respectful, empathetic, humble, and inclusive. Comfortable using AI-powered engineering tools to improve developer productivity, code quality, and technical decision-making, with the ability to critically evaluate and validate AI-generated solutions. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. One of the top challenges facing Toast customers today is getting new guests. Toast Advertising is a restaurant advertising tool that lets Toast customers launch and manage Google and Meta campaigns from within the Toast platform. It is built for US restaurants that want to reach new guests, drive traffic to owned channels like online ordering, catering and events, and Toast Tables, and track return on ad spend without using separate ad tools or spreadsheets. Within Toast’s suite, it connects marketing performance to ordering, reservations, catering, and in-store sales data. We’re looking for a Software Engineering Manager to help lead our efforts to build a true demand generation engine for our customers. In this role, you’ll guide a team delivering high-impact features that directly impact one of the fastest growing products in Toast’s history. You’ll be responsible not just for what the team builds, but how it builds—driving clarity, improving execution, and maintaining a high bar for quality. About this role : Collaborate with product management, design and other stakeholders to define the operational plan and roadmap for Toast Advertising Align the team to current priorities and help them keep executing at a consistently high level. Partner with stakeholders across the organization to help your teams get stuff done Mentor both new and experienced engineers in both technology and leadership Track and ensure teams are delivering impact and outcomes in their work Drive knowledge sharing programs across the team and broader engineering organization Hire and develop new team members Do you have the right skills ? Experience writing, delivering, and operating software in a SaaS environment Experience mentoring and developing successful teams Bias to action - knowing how to balance getting things done and making things perfect Ownership mindset - taking end-to-end accountability for team outcomes, proactively identifying and solving problems, and driving continuous improvement beyond just assigned tasks A strong sense of empathy for customers and teammates A desire to build a diverse team that wins together and prioritizes customer success Experience in an early stage technology startup Experience building products with deep dependencies on 3rd party integrations Our Tech Stack A core of Java & Kotlin based backend services React SPAs leveraging Tailwind, GraphQL and Storybook. Claude Code and similar AI agentic development tools as part of daily engineering PostgreSQL and DynamoDB as core persistence AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Infrastructure Engineering team’s mission is to provide cloud native infrastructure, automation and tools that enable teams across Toast to deliver products in a safe, secure and agile manner, with minimal operational dependencies. As a Senior Infrastructure Engineer, you will be responsible for platform architecture and providing the automation and implementation for landing zones as well as network and security infrastructure for new AWS regions. A day in the life (Responsibilities) Work within a Scrum team to create, document and support various infrastructure as code modules. Create, document and support various tools and services used in order to support continuous integration, continuous delivery and continuous deployment of highly available infrastructure in various environments. Use your familiarity with DevOps methodologies and practices to foster a culture of quality while facilitating developer velocity. Create tools to help our developers move their infrastructure from a monolithic repo to individual service repos for use with our IDP. You believe internal tools deserve unit tests. Lead by example with code standards and design; help implement these across the scrum team’s products. Mentor and support developers within the organisation on using and extending of IaC tooling and support systems using DevOps methodologies. What you'll need to thrive (Requirements) Minimum 6+ years of software engineering experience, specialising in DevOps/Infrastructure/Platform engineering Hands on experience with object orientated programming is a MUST for this role. You must have hands on experience with writing Terraform Providers Expertise with at least one public cloud computing offering such as AWS, GCP or Azure infrastructure SDKs Expertise with Infrastructure-as-Code framework internals & SDKs (Terraform providers, Ansible modules & plugins, etc) Experience maintaining large-scale infrastructure, including both production and nonproduction workloads. Experience with the continuous integration, deployment, and delivery of Cloud Infrastructure at scale for technology teams of hundreds of developers. A desire to build a diverse team that wins together and prioritises customer success. Experience leading the build and scale of critical platform features. What will help you stand out (Nonessential Skills/Nice to Haves) Exposure/experience using AI tools such as Claude AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . #LI-HYBRID #BI-Hybrid How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is looking for a hands-on Staff Software Engineer to join the GTM & AI Strategy Engineering team. In this role, you will be a primary builder of 0-to-1 tools designed to revolutionize how our sales teams operate. This isn't about maintaining legacy systems; it’s about writing the code and building the intelligence models that eliminate friction across the Go-To-Market stack. As a technical lead, you will be responsible for building and productionizing agentic workflows and RAG pipelines to automate sales processes. You will integrate AI services into the tech stack while maintaining rigorous standards for observability and performance monitoring. A day in the life (Responsibilities) Hands-on Execution: Spend the majority of your time "hands-on-keyboard", architecting and coding high-performance backend services and ML pipelines. 0-to-1 Development: Build and prototype new internal products from scratch that leverage LLMs and Agentic AI to automate account research, lead prioritization, and complex quoting logic. Infrastructure Integration: Develop the backend connective tissue between our custom quoting engine, Salesforce, and internal data lakes to ensure a seamless, low-latency end-to-end experience. Technical Problem Solving: Act as a key executor to solve complex synchronization and architectural challenges across the GTM stack, ensuring systems are scalable and resilient. Build Great Products: Deliver significant core capabilities that have broad impact; take high-level goals and turn them into sequenced, production-ready code. Problem Solve: Anticipate shifts in product needs and build flexible, decoupled backend systems that can evolve with our AI strategy. Deliver Quality: Ensure the reliability of GTM tools by building deep observability into every service you ship. What you'll need to thrive (Requirements) Deep Backend Expertise: Extensive experience in backend languages (Java, Go, Python) with a track record of building complex, distributed systems. Applied AI/ML Skills: Practical, hands-on experience building LLM agents in a production environment. Systems Architecture: Ability to implement event-driven architectures and manage data flow across disparate systems with high integrity. Education: Bachelor’s or Master’s degree in Computer Science, or a related technical Field. What will help you stand out (Nonessential Skills/Nice to Haves) Experience building internal "Sales Tech" or "Fintech" tools that directly impact revenue. Familiarity with AWS data services (SageMaker, Lambda, SQS). A passion for removing "human-in-the-loop" friction through intelligent automation. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Zone A $193,000 — $309,000 USD Zone B $168,000 — $269,000 USD Zone C $151,000 — $242,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Senior Software Engineer - Card Readers Toast is building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market. The Card Readers team processes millions of card payments a day for Toast’s restaurant customers. Hundreds of thousands of restaurants depend on the software we build to run their business. We make payments friction-free while maintaining the highest levels of security, enabling new payment options, and staying at the forefront of emerging technologies. As a Senior Software Engineer on the Card Readers team, it’s your job to make sure those millions of payments are processed quickly, reliably, and securely. You will be a key team member responsible for designing, developing, and maintaining our POS payment integrations. You will work closely with hardware SDKs, the core POS application team, and other cross-functional stakeholders to drive technical decisions and refine the target architecture for our payment solutions. Your expertise in high-throughput asynchronous JVM solutions, coupled with a deep understanding of mission-critical transaction processing, will be crucial in delivering robust and scalable solutions. A day in the life (Responsibilities) Design, develop and roll out robust, high-performance applications using Kotlin. Lead technical discussions and decisions on best practices, performance optimizations, and security. Collaborate with cross-functional teams (backend, product, UX/UI, QA) to deliver seamless payment experiences. Optimize mobile payment flows for security, speed, and reliability. Shape the face of development at Toast by helping to balance building maintainable software for long term success, with the need to deliver value to customers in an iterative fashion. Ensure compliance with PCI-DSS, security best practices, and other financial industry standards. Mentor and guide junior engineers, conduct code reviews, and drive best practices in software development. Troubleshoot and resolve complex technical issues, ensuring high availability and performance. Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives. Stay up to date with emerging technologies, frameworks, and trends. What you'll need to thrive (Requirements) Expert-level proficiency in Kotlin, Java, and/or JVM languages Deep knowledge of multi-threading/concurrency (experience with coroutines a plus) Experience working in a large (Android) project/codebase, architecting for clear domain boundaries, modularity, reusability, and testability Track record of complex and robust SDK integrations completed successfully Experience designing public APIs for hassle-free consumption Expertise in observability, monitoring, and alerting for complex user-device interactions Strong skills in mentoring fellow developers on best practices Openness and enthusiasm for AI tooling to enhance R&D productivity Excellent communication, collaboration, and problem-solving skills that lead others by example Nice to have: Card Payments/EMV experience Hardware/device integration experience Security and key management experience === PREVIOUS REQUIREMENTS FOR COMPARISON === Strong proficiency in Kotlin and modern Android frameworks (Jetpack, Coroutines, Flow). Deep understanding of Android architecture components, MVVM, and Clean Architecture . Strong knowledge of Android security best practices and secure data storage. Familiarity with mobile payment processing, tokenization, NFC, and EMV standards (a plus). Experience working with third-party payment gateways, in-app purchases, or POS integrations (a plus). Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Strong problem-solving skills and ability to work in a fast-paced, agile environment. Non-essential skills, nice to have Prior experience with distributed systems and microservices Experience with EMV Payments or Kernel ** This is a hybrid role requiring in-office presence two days per week *** #LI-HYBRID #BI-Hybrid AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, the IQ Grow team is on a mission to scale new, high-impact go-to-market initiatives. By combining the cutting-edge innovation of AI agentic solutions with human-in-the-loop workflows and touchpoints, we are redefining how restaurants connect with their guests. Our goal is to deliver a truly personalized marketing experience that empowers Toast customers to build lasting relationships, drive engagement and grow their businesses. If you're excited about pioneering at the intersection of advanced AI and human-centered design to make a real-world impact, we’d love to have you on the team! You will be a key part of a high-impact, high-ownership engineering team solving complex challenges in a fast-moving product space. Your engineering leadership will be balancing technical excellence alongside a strong product mindset to solve for continuous growth within both the team and our product space. A day in the life (Responsibilities) Design, build and maintain high performing, flexible, and scalable solutions that help restaurants deliver a best-in-class guest experience : define and execute the technical architecture for AI agents within Marketing and Demand Generation domains, ensuring systems are scalable, reliable, and secure. Collaborate closely with Product, Design and Engineering stakeholders Maintain a strong hands-on presence, writing code, prototyping new patterns, and resolving complex technical bottlenecks under load. Collaborate with Principal and Senior Principal Engineers across Toast to align on best practices, agent patterns, and spec-driven development paradigms. Guide, mentor, and elevate engineers within the Team area, fostering a culture of technical excellence and continuous learning. Ship features end-to-end, from design through rollout, monitoring for success and iterating based on real-world use Be an awesome teammate who's all in on collaboration and collective success Leverage cutting edge AI tools to enhance you and your team’s development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. Mentor less experienced engineers and up-level the team through design reviews, constructive feedback, and agent-assisted engineering practices What you'll need to thrive (Requirements) 8+ years of backend/full-stack experience, delivering products that drive impact Ability to read and integrate with frontend applications; showing curiosity to work across the stack when needed Strong enthusiasm for agentic development practices, LLM integration, and modern software paradigms. Effectively works with ambiguity, agile delivery, and shipping usable software incrementally Passionate about making users happy and seeing people use your product in the wild Strong on software development fundamentals — code quality, unit tests, clean code — and open to evolving your workflow with AI tooling Strong collaboration skills: you communicate clearly with engineers, product, and business stakeholders, and adapt technical detail to the audience Curiosity and a growth mindset: you seek feedback, embrace change, and want to grow toward broader ownership Balanced expertise: Ability to design high-level technical solutions on a whiteboard while remaining deeply connected to code-level execution and system performance. Effective communication: Ability to articulate complex technical ideas clearly to both technical peers and product leadership. Our Tech Stack A core of Java & Kotlin based backend services React SPAs leveraging Tailwind, GraphQL and Storybook. Android app built in Java & Kotlin running in the restaurant Claude Code and similar AI agentic development tools as part of daily engineering PostgreSQL and DynamoDB as core persistence And many more technologies that help us build a top class platform. **This is a hybrid role requiring in-office collaboration two days per week in our Dublin office .** #LI-HYBRID #BI-Hybrid AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Support Technology builds the systems and platforms that power how Toast supports restaurants across every stage of their journey. Our teams work at the intersection of customer experience, agent experience, and intelligent systems, developing the capabilities that enable scalable, high-quality support across channels. Support Tech is responsible for a broad ecosystem that includes agent tooling, customer-facing support experiences, communications infrastructure, and the emerging platform capabilities that enable AI-assisted support. These systems work together to help restaurants resolve issues quickly, access the help they need, and operate their businesses with confidence. As Toast continues to grow, the support platform must evolve to handle increasing scale and complexity while improving the overall customer experience. Support Tech plays a critical role in shaping how that platform develops, ensuring that our systems remain reliable, extensible, and capable of supporting new experiences and capabilities over time. About This Role We are building the Customer Experience Platform that will define how Toast supports restaurants at scale. As Senior Principal Engineer for Support Tech, you will serve as the LOB-level technical leader responsible for defining and driving the multi-year strategy that shapes how Toast delivers support. You will translate business strategy into coherent technical direction, align engineering investments with measurable customer and operational outcomes, and guide the architectural evolution of the support platform. This role extends beyond ownership of individual systems or services. You will help define how core components of the support ecosystem — including AI-assisted capabilities, contact center infrastructure, agent tooling, and customer-facing support experiences — work together as a unified platform. You will partner closely with engineering, product, design, and Care leadership to establish a shared technical vision, make high-impact architectural decisions, and ensure that our platform continues to scale as new capabilities and experiences are introduced. Success in this role requires strong systems thinking, sound architectural judgment, and the ability to bring clarity to complex technical environments. You will help strengthen engineering leadership across the organization, guide teams toward durable platform solutions, and ensure that our technology investments translate into meaningful improvements for both restaurants and the Care teams that support them. A day in the life (Responsibilities) Define and drive the multi-year technical strategy for the Support Tech platform, ensuring alignment with company goals and long-term customer experience outcomes. Lead architectural direction for critical platform capabilities that support customer and agent support experiences, including contact center infrastructure, AI-assisted support systems, and internal agent tooling. Evaluate and de-risk major technical investments such as platform migrations, vendor integrations, and large-scale architectural changes. Ensure that evolving systems across Support Tech operate as a coherent and extensible platform rather than a collection of disconnected tools or services. Partner with product, design, and Care leadership to translate strategic goals into scalable technical solutions that improve support outcomes and operational efficiency. Establish architectural principles and engineering standards that guide teams toward durable, scalable platform solutions. Provide technical leadership and mentorship to senior engineers, helping raise the overall engineering bar across the Support Tech organization. Influence technical direction across multiple teams and functions, aligning stakeholders around shared platform decisions and long-term strategy. Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. What you'll need to thrive (Requirements) 10+ years of experience in software engineering, with a strong background building and evolving large-scale distributed systems and customer-facing platforms. Demonstrated experience defining technical strategy or architecture for complex platforms spanning multiple systems and teams. Strong systems thinking and platform design experience, with the ability to connect individual services and tools into coherent technical ecosystems. Proven ability to lead high-impact architectural decisions and guide organizations through complex technical transitions. Experience influencing technical direction across teams and collaborating with product, design, and operational partners to deliver meaningful business outcomes. Strong communication skills and the ability to articulate complex technical ideas clearly to both technical and non-technical stakeholders. A track record of mentoring senior engineers and raising the engineering bar within an organization. Experience working on customer experience platforms, workflow systems, or other complex operational software environments is strongly preferred. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Pay Range $246,000 — $394,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast is a rapidly growing company that's revolutionizing how the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, team management, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. We’re looking for an engineer to help build and scale Toast’s labor cost and timekeeping platforms - systems that directly influence labor spend for more than 166,000 restaurant locations. You’ll work on highly visible, mission-critical infrastructure supporting millions of employees and operators across Toast restaurants. In this role, you’ll gain hands-on experience with large-scale, data-intensive systems. We’ve processed over a billion of shift records and are in the midst of an exciting architecture modernization to support rapid growth and faster development. We are operating at true scale, pushing the limits of our databases. If you’re excited to lay the technical foundation for the next generation of labor cost management—and to help restaurant operators save real money—we’d love to hear from you. A day in the life (Responsibilities) Drive the evolution of our next-generation timekeeping platform, operating at significant scale and processing tens of millions of shift events each week Build, run, and improve core backend systems alongside a collaborative, supportive team. Take end-to-end ownership of systems, contributing to a strong engineering culture focused on quality, reliability, and long-term maintainability Lead work across the full development lifecycle—design, estimation, implementation, testing, debugging, and deployment—while learning and applying best practices for building and operating reliable systems at scale. Ship code that directly impacts Toast’s growth and the day-to-day operations of restaurant teams Partner with product and design to influence what we build and how we build it Contribute to and elevate team standards through thoughtful code reviews and technical discussions Mentor and provide technical guidance to other team members What you'll need to thrive (Requirements) 5+ years of back-end experience with one or more object-oriented programming languages (such as Java, Kotlin, or similar). Experience owning and operating production systems. A track record of tackling ambiguous, high-impact challenges and delivering scalable solutions Ability and motivation to learn quickly and apply knowledge to solve real problems A hunger to take on challenging projects and build systems that operate at massive scale. Above all, we’re looking for a strong engineer with solid fundamentals. Our Tech Stack A core of Java & Kotlin based backend services React SPAs leveraging Tailwind, GraphQL and Storybook. Android app built in Java & Kotlin running in the restaurant Claude Code and similar AI agentic development tools as part of daily engineering PostgreSQL and DynamoDB as core persistence And many more technologies that help us build a top class platform. **This is a hybrid role requiring in-office collaboration two days per week in our Dublin office .** AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Responsibilities Toast is looking for self-motivated individuals who love building great software and want to have fun while doing it. Our engineering teams offer opportunities to work on a variety of impactful areas, including Android and iOS development, web front-end, back-end infrastructure, AI/machine learning models, cybersecurity and compliance, and more. You could contribute to designing user-friendly interfaces, building secure and scalable systems in AWS using Java or Kotlin, applying machine learning for security and analytics, or creating tools for large-scale data processing. You’ll collaborate with talented mentors and engineers, gain hands-on experience with technologies like Python, TensorFlow, Splunk, and big data tools, and help empower restaurants through innovative technology. Whether you’re passionate about front-end design, advanced AI models, or cloud security, Toast has a role for you. Work on a an engineering team responsible for entire modules of Toast’s products Build, and maintain high performance, flexible, and highly scalable web and mobile applications Participate in designing, estimating effort, implementing, testing, debugging, configuring, integrating and documenting database, middle-tier and front-end code Develop AI powered tools that save our customers time and deliver better hospitality to their guests, Diagnose performance bottlenecks and implement optimizations Think in terms of the end-user and design accordingly Actively contribute to product design and feature selection discussions Participate in code reviews to ensure technical implementations meet functional requirements Build cutting edge tools for analytical data processing, explore the power of Toast data and build machine learning models Implement secure software development processes Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. Requirements: Currently enrolled in an academic program A passion for learning and a desire to understand what it takes to build software that empowers restaurants to thrive and do what they love Knowledge of at least one of the following: Java development Mobile software development (preferably with Android) SQL or NoSQL databases RESTful microservices Web front-end basics: HTML, CSS, and JavaScript Machine Learning and/or Generative AI development #LI-DNI #BI-DNI How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.