Quality Assurance Engineer II

Job Description: Quality Assurance Engineer II (Draper Utah, In-Office) At Upbound Group, we are committed to elevating financial opportunity for all through innovative, inclusive, and technology-driven financial solutions that address the evolving needs and aspirations of consumers. The Company’s customer-facing operating units include industry-leading brands such as Rent-A-Center, Acima and Brigit that facilitate consumer transactions across a wide range of store-based and digital retail channels, including over 2,400 company-branded retail units across the United States, Mexico, New York and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas. ABOUT THE POSITION We are looking for a detail-oriented Quality Assurance professional to join our team. In this role, you will monitor processes, test products or systems, and identify defects to ensure our final output meets the highest standards of quality and regulatory compliance. KEY RESPONSIBILITIES Monitor and Inspect: Review production workflows, test software code, or inspect physical goods to catch errors early Develop Standards: Help create and implement quality control protocols, testing plans, and safety guidelines Track and Report: Document bugs, non-conformances, and test results accurately; Prepare routine performance reports for management Root Cause Analysis: Investigate product defects or system failures to find the core problem and prevent future occurrences Collaborate: Work closely with developers, engineers, and operations teams to verify fixes and improve overall product design Compliance: Ensure all processes align with industry regulations and standards QUALIFICATIONS Bachelor’s degree in Business, Engineering, Computer Science, or a related field (or equivalent work experience) 2-5+ years of experience in a QA, testing, or manufacturing/technical role Strong problem-solving abilities with experience using data tools, root-cause analysis, and statistical process control. Excellent written and verbal communication skills to write clear technical reports and train team members. Meticulous habits to spot minor discrepancies that could impact the final user or product safety COMPENSATION/BENEFITS Full health benefits-Medical/Dental/Vision 401(k) match, 5%/4% DTO (discretionary time off) Health savings account (HSA) with company contribution College tuition reimbursement program (STEM degrees) Unlimited use of Linkedin Learning On-site gym and showers Free car charging Work Location Ability to work in the Draper, Utah office, Monday through Friday, with travel between locations as necessary based on transformation and governance activities. Sponsorship Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Equal Opportunity Employer Upbound Group is an equal opportunity employer committed to ensuring all employment decisions are made on a non-discriminatory basis in accordance with applicable federal, state, and local laws. Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.