Careers at Usaa

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity USAA's Collaboration & Productivity Engineering team is seeking a Lead Exchange & Productivity Services Engineer to provide technical leadership for our Microsoft Exchange and Productivity Services platforms. This role is responsible for the architecture, engineering, operational support, and strategic direction of Exchange Online, Outlook, Office applications, Microsoft 365 productivity services, and related collaboration technologies. The selected candidate will serve as a technical leader and mentor responsible for the design, implementation, operational support, and end-user support of USAA's Microsoft Exchange and Productivity Services platforms. This individual will establish engineering standards, lead complex technical initiatives, develop and maintain architectural documentation and operational runbooks, and partner across Infrastructure, Security, Networking, Identity, Compliance, Risk, and End User Computing teams to deliver reliable, secure, and scalable collaboration services. The role will assist with compliance, governance, audit, regulatory, and data protection activities related to Microsoft 365 services, while helping ensure platform configurations align with enterprise security and compliance requirements. The selected candidate will provide technical leadership, develop engineering talent, participate in on-call rotations and major incident response, and help shape the future strategy and architecture of Microsoft 365 productivity capabilities across the enterprise. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, or Plano, TX. Relocation assistance is available for this position. What you'll do: As a subject matter expert guides team in the design of highly complex, scalable IT systems infrastructure; creates and enforces standards for system change; manages execution for the most complex implementations, ensures service delivery and maintenance tasks are appropriately automated, and Influences and guides monitoring, observability, and tooling activities. Leads resolution of the most complex production issues and guides troubleshooting of end-to-end solutions that span multiple systems. Provides real-time complex trouble-shooting support for major incidents. Work side by side with lead Architecture to establish tech requirements and perform lab testing / data results gathering for tech decisions. Identify and implement process improvements; Expert understanding of IT infrastructure management and automating service delivery best practices. Collaborates with stakeholders to evaluate and share information about the customer issues and the identification of solutions Provides internal team leadership by mentoring engineers, coaching engineers on design, development, and maintenance of systems and tools, techniques and processes. Prioritizes, assigns, and monitors work assignments under the direction of management. Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: 8 years of infrastructure engineering experience demonstrating deep technical expertise within a specific technology domain, including 5+ years administering and supporting Microsoft Exchange Online and hybrid Exchange environments within a large enterprise. 2 years of technical leadership experience, including mentoring, coaching, and providing technical guidance to engineering teams. Advanced troubleshooting experience resolving complex issues across Microsoft 365, Exchange Online, networking, identity, security, and endpoint technologies. Experience designing, implementing, supporting, and maintaining highly available, secure, and scalable enterprise infrastructure solutions. Strong understanding of messaging architecture, including mail flow, SMTP, DNS, email routing, and Exchange service dependencies. Knowledge of infrastructure design principles, automation, system integration, and scalable service delivery. Experience working with cloud-based technologies and services. Demonstrated ability to partner effectively with business leaders, engineering teams, and cross-functional stakeholders. Strong verbal and written communication skills. What sets you apart: Microsoft 365 Messaging Administrator Associate, Microsoft 365 Administrator Expert, or equivalent Microsoft certifications. Experience supporting large-scale enterprise Microsoft 365 environments. Experience leading Exchange Online migrations, modernization initiatives, or enterprise transformation efforts. Experience supporting Microsoft Teams and its integration with Exchange Online, including calendaring, scheduling, and collaboration services. Experience serving as a technical lead, lead engineer, or subject matter expert for enterprise messaging platforms. Experience building PowerShell automation and operational efficiencies to reduce manual support activities. Familiarity with Microsoft Purview, Microsoft Defender, retention, compliance, and governance solutions. Experience operating within highly regulated environments with strong security, compliance, and audit requirements. Familiarity with ITIL practices including Incident Management, Problem Management, Change Management, and Major Incident Response. Experience working directly with Microsoft and third-party vendors to resolve complex technical issues. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking multiple dedicated Infrastructure Engineer-Intermediate Level to provide Tier 2 technical support, operational engineering, and production support for enterprise infrastructure services. This role serves as an escalation point for incidents and service requests that cannot be resolved by Tier 1 support teams and is responsible for troubleshooting, service restoration, monitoring, and operational support across server, cloud, database, network, storage, and platform technologies. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Engineering Teams, and external vendors, this position provides technical expertise for infrastructure incidents, service requests, operational problems, and stability initiatives. The engineer analyzes and resolves issues related to servers, operating systems, virtualization platforms, cloud services, storage, networking, middleware, and enterprise infrastructure services. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position. What you'll do: Under direct supervision, design scalable IT system infrastructure, implements system changes with some independence; may automate service delivery, maintenance tasks, and builds the ecosystem for solutions including individual infrastructure components. Provide Tier 2 support for infrastructure-related incidents, service requests, and operational issues. Troubleshoot and resolve complex production issues affecting servers, databases, cloud platforms, storage, networking, and core infrastructure services. Participate in incident response, service restoration, and Major Incident recovery activities. Monitor infrastructure health, performance, availability, and capacity. Resolves simple technology production issues with some assistance through troubleshooting systems. Identifies issues for escalation. Analyzes outages in order to identify opportunities for solutions. Participates in product selection and testing. Understands engineering best practices, concepts, and patterns. Intake customer requirements and aligns requirements to standardized product offerings Interacts with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. - and would need to be differentiated across levels. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. 3-5 years of infrastructure operations experience Experience supporting 24x7 enterprise environments Experience in a NOC or an Enterprise Availability Command Center, Operations Center, or Production Support organization Experience with Site Reliability Engineering (SRE) fundamentals to supporting cloud-based infrastructure platforms Experience supporting financial services, insurance, healthcare, or other highly regulated industries What Sets You Apart: Understanding of core operating systems and virtualization: Proficiency in both Microsoft Windows Server Administration and Linux Administration (Red Hat, Ubuntu, SUSE) alongside experience with VMware vSphere and Hyper-V. Experience in foundational network services: Solid grasp of TCP/IP, DNS, and DHCP is crucial. Comprehensive cloud platform experience: Demonstrated experience with major cloud providers such as Microsoft Azure and Amazon Web Services (AWS), including hybrid cloud environments. Familiarity with containerization technologies: Experience with Docker and especially Kubernetes is a significant advantage. Proven ability in monitoring and observability tools: Hands-on experience with platforms like Dynatrace, Splunk, Datadog, or AWS CloudWatch to proactively manage and troubleshoot infrastructure. Mainframe & z/OS Skills: possess foundational to intermediate experience supporting z/OS environments, batch processing, and core mainframe infrastructure services. Strong IT Service Management (ITSM) tool proficiency: Experience with tools such as ServiceNow or Jira Service Management, coupled with a deep understanding of Incident, Change, and Problem Management processes. Experience in high-availability and disaster recovery: A solid background in SAN, NAS, enterprise storage, and implementing robust backup, recovery, and disaster recovery solutions is essential. Database support experience: Supporting one or more key databases like Microsoft SQL Server, Oracle, PostgreSQL, or MySQL, along with knowledge of monitoring and performance, adds significant value. Experience in regulated industries and 24x7 environments: Prior experience supporting critical infrastructure in financial services, healthcare, or other highly regulated sectors, especially within 24x7 operations, is a strong indicator of a candidate's ability to handle demanding environments. Compensation range: The salary range for this position is: $ 69,920 - $ 133,620 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Quality Assurance , you will lead a team responsible for developing, implementing, and governing automated and technologically supported Sales, Service and Advocacy (Complaints) quality assurance capabilities, including automation, analytics and predictive insights. Oversees the development of business requirements, validation strategies, and automated QA capabilities (including scoring), while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence and influence business prioritization. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX (Preferred), Phoenix, AZ, or Tampa, FL campus. Relocation assistance is not available for this position. What you’ll do: Directs and implements the strategic vision for quality assurance for area of responsibility, aligning training, governance, and compliance with emerging and long-term business objectives. Oversees the development and execution of quality programs, ensuring alignment with business efforts, financials, and member experience. Leads organizational transformation through strategic consulting, innovation, and cross-functional influence. Defines and evolves measurement frameworks, driving accountability and future-readiness. Champions continuous improvement and intellectual curiosity across Quality Assurance, fostering a mindset of growth and excellence. Delivers results of quality assurance evaluations to appropriate stakeholders and manages the development of action plans for success. Leads high-impact conversations with stakeholders, using storytelling and influence to drive alignment. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development and projects for omni-channel/functional/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. What you’ll have: Bachelor’s degree: OR 4 years of related experience, in addition to the minimum years of experience required, 8 or more years progressive sales, service, advocacy experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: Previously developed a QA program which includes end to end process mapping and automation. Ability to lead through change; previous experience with transformational QA projects desired. Experience with NICE Call Transcription and QA platform (or related quality platform). Experience with QA AI automation and automated scoring related work with digital and phone channels (omnichannels). Experience with understanding the member journey through Sales and Service and their direct impact to member complaints. Experience building predictive insights for various lines of business. At least five years of progressive people leadership experience to include development of talent / staff. Experience with Analytics to include forward thinking and identification of opportunities / revenue / losses. Leadership experience within Insurance, Financial Services, or Sales and service industry. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$229,160. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Quality Assurance , you will lead a team responsible for developing, implementing, and governing automated and technologically supported Sales, Service and Advocacy (Complaints) quality assurance capabilities, including automation, analytics and predictive insights. Oversees the development of business requirements, validation strategies, and automated QA capabilities (including scoring), while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence and influence business prioritization. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX (Preferred), Phoenix, AZ, or Tampa, FL campus. Relocation assistance is not available for this position. What you’ll do: Directs and implements the strategic vision for quality assurance for area of responsibility, aligning training, governance, and compliance with emerging and long-term business objectives. Oversees the development and execution of quality programs, ensuring alignment with business efforts, financials, and member experience. Leads organizational transformation through strategic consulting, innovation, and cross-functional influence. Defines and evolves measurement frameworks, driving accountability and future-readiness. Champions continuous improvement and intellectual curiosity across Quality Assurance, fostering a mindset of growth and excellence. Delivers results of quality assurance evaluations to appropriate stakeholders and manages the development of action plans for success. Leads high-impact conversations with stakeholders, using storytelling and influence to drive alignment. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development and projects for omni-channel/functional/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. What you’ll have: Bachelor’s degree: OR 4 years of related experience, in addition to the minimum years of experience required, 8 or more years progressive sales, service, advocacy experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: Previously developed a QA program which includes end to end process mapping and automation. Ability to lead through change; previous experience with transformational QA projects desired. Experience with NICE Call Transcription and QA platform (or related quality platform). Experience with QA AI automation and automated scoring related work with digital and phone channels (omnichannels). Experience with understanding the member journey through Sales and Service and their direct impact to member complaints. Experience building predictive insights for various lines of business. At least five years of progressive people leadership experience to include development of talent / staff. Experience with Analytics to include forward thinking and identification of opportunities / revenue / losses. Leadership experience within Insurance, Financial Services, or Sales and service industry. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$229,160. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Employer: United Services Automobile Association Tasks: Contribute to the development, testing, implementation, and integration of processes with business applications that utilize machine learning model predictions and classifications to inform or drive business activities. Leverage understanding of models and collaborate with Data Scientists to refactor the code into IT maintainable solutions that follows best practices and meets appropriate coding standards. Adhere to and applies ML development standards and coding best practices. Work with cross-functional team to contribute to machine learning projects throughout the machine learning lifecycle to include analysis, solution design, data pipeline engineering, testing, deployment, scheduling, production support, API development, and application integration in support of GenAI applications, ML frameworks/libraires, and ML models. Assist with designing and writing test scripts to verify data integrity and application of functionality. Review functionality of existing test scripts for understanding. Develop familiarity of machine learning engineering best practices by participating in trainings, reviewing documentation, and reading code from existing solutions. Configure, manage, and set up AI/ML infrastructure components in cloud/on-prem environments for projects and the AI/ML community stakeholders, including AWS, GCP, graph databases. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. May allow for partial telecommute. Requirements: Will accept a Bachelor’s degree in Computer Science, Computer Software, Computer Engineering, Information Technology, Applied Sciences, Mathematics, Physics, or related field followed by 2 years of work experience in job offered or in a related occupation. Position requires: Programming Languages: Pandas, NumPy, PySpark, Snowflake SQL, BigQuery, HTML and CSS; Machine Learning & NLP Frameworks: Scikit-learn, XGBoost, TensorFlow, PyTorch, and NLTK; Cloud Platforms & Data Infrastructure: Google Cloud Platform (Vertex AI, BigQuery, and Cloud Storage), Microsoft Azure, AWS (S3 and EC2), Snowflake Snowpark, and OpenShift; and Workflow Orchestration & DevOps: Apache Airflow, Control-M, GitLab CI/CD, Docker, FastAPI, Flask, and Domino Worksite: One Norterra Drive, Phoenix, AZ 85085 Relocation assistance is Not Available for this position. This position is eligible for the Employee Referral Program. #DNP Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Help define the architecture behind a high-visibility mortgage transformation building USAA’s target-state lending ecosystem. Blend will serve as the member-facing Point of Sale, while Empower will manage loan origination through funding. As the Lead Software Engineer, you will operate at the release-train level, providing technical direction and guiding multiple Agile teams through solution design and implementation. We are looking for a hands-on technical leader who puts membership and the mission first, builds trust through honest and transparent decision-making, and creates the conditions for teams to succeed. You will bring together diverse perspectives, partner with architects and engineers, and help build a scalable mortgage foundation that reflects USAA’s commitment to service, loyalty, honesty, and integrity. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Design, develop, code, and test complex tactical as well as strategic cross functional technical solutions, often collaborating with Engineers or Architects outside of team/department. Leads the team in in-depth code/design reviews and communicates updates and impacts to stakeholders to ensure smooth daily operations and accurate planning for multiple teams. Organize work and lead multiple teams to deliver features and solutions. Independently resolves complex production issues and leads troubleshooting of end-to-end solutions that span multiple applications and systems. Mentor and coach junior / experienced engineers, including coaching of design principles for their teams and others. Work with architecture to help define directions for cross functional or highly complex key and emerging technologies within a specific domain. May begin advancing professional development through active participation in industry organizations, writing programming publications, pursuing educational opportunities, establishing personal networks, and participating in professional societies. Leverages Site Reliability Engineering practices in their domain. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 8 years of software development experience demonstrating deep technical expertise in enterprise platform engineering and systems integration, including 2 years of demonstrated technical leadership providing solution direction, aligning implementation across multiple Agile teams, and driving complex enterprise technology initiatives. 6 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle Engineering expert on either the Blend Point of Sale Platform or the Dark Matter Empower LOS Platform to include core installation experience, integration into a digital experience, vendor/batch management, customization strategies, ongoing maintenance/support, and end to end testing/quality assurance. Strong hands-on engineering experience across the full technology stack, including: Responsive Web UI applications, APIs and backend services, Event-driven and data integration platforms. Experience influencing technology integration, solution design, and modernization execution across multiple Agile Scrum teams. Experience designing, developing, and maintaining a complex software solution involving multiple stakeholders. Experience integrating AI capabilities into enterprise applications while maintaining security, compliance, scalability, observability, and operational support requirements. Familiarity with AI architecture patterns such as RAG, knowledge retrieval, vector search, AI agents, and model orchestration frameworks. What sets you apart: Expertise in Golang, Java, Python, C++, or similar. Also, proficiency in multiple technologies and database platforms. Deep knowledge and understanding of Cloud based development tools and processes, preferably on AWS. Solid hands-on experience with Spring, Spring Boot, and RESTful web services. Deep understanding of microservices architecture and distributed systems. Proven experience in building real-time streaming applications with Apache Kafka. Strong experience in SQL (MySQL, PostgreSQL, or similar) and NoSQL databases (MongoDB, Cassandra, etc.). Strong understanding and application of TDD and BDD methodologies. Solid understanding of software design patterns and system architecture. Experience with version control (Git) and CI/CD practices. Proven experience in designing critical applications that interact with several other systems internally and externally. Deep knowledge and understanding of software development process in a distributed team environment. Advanced cloud or product certifications preferred. Experience developing applications that account for security, scalability, and performance. Experience with Control-M, batch process, data pipeline, data integration, Snowflake. Experience with data integration and automated data processing. Compensation range: The salary range for this position is: $127,310.00 - 243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join a high-visibility mortgage transformation building the target-state lending experience from the ground up. Blend will power the member-facing mortgage application, while Empower will support loan origination through closing. As a Senior Software Engineer embedded within a Scrum team, you will provide hands-on expertise in one of these platforms, including configuration, customization, integrations, data movement, end-to-end testing, and production support. We are looking for a collaborative software engineer who puts members and the mission first, approaches complex problems with honesty and integrity, and builds trusted solutions that make the mortgage process simpler and more reliable. This is an opportunity to contribute your perspective, help your team succeed, and shape a modern lending experience for military members and their families. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do Design, develop, code, and test complex tactical as well as strategic technical solutions across many technologies, including emerging technologies, to integrate existing systems and tools, collaborating with Engineers or Architects within their team/department and occasionally outside of their domain. Lead code/design reviews and communicates updates to stakeholders with team to ensure smooth daily operations and accurate planning. Develop complex algorithms to solve business needs. Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions. Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates' code. Influence and help shape the future of their specific domain's architecture and quality standards and understand, identify, measure across entire solution. Identify system performance issues, to include technical debt, and optimize solution. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: 6 years of software development experience demonstrating deep technical expertise in enterprise platform engineering and systems integration. 4 years of experience delivering technology solutions in all phases of the Engineering expert on either the Blend Point of Sale Platform or the Dark Matter Empower LOS Platform to include core installation experience, integration into a digital experience, vendor/batch management, customization strategies, ongoing maintenance/support, and end to end testing/quality assurance. Strong hands-on engineering experience across the full technology stack, including: Responsive Web UI applications, APIs and backend services, Event-driven and data integration platforms. Experience influencing technology integration, solution design, and modernization execution across multiple Agile Scrum teams. Experience designing, developing, and maintaining a complex software solution involving multiple stakeholders. Experience integrating AI capabilities into enterprise applications while maintaining security, compliance, scalability, observability, and operational support requirements. Familiarity with AI architecture patterns such as RAG, knowledge retrieval, vector search, AI agents, and model orchestration frameworks. What sets you apart: Expertise in Golang, Java, Python, C++, or similar. Also, proficiency in multiple technologies and database platforms. Deep knowledge and understanding of Cloud based development tools and processes, preferably on AWS. Solid hands-on experience with Spring, Spring Boot, and RESTful web services. Deep understanding of microservices architecture and distributed systems. Proven experience in building real-time streaming applications with Apache Kafka. Strong experience in SQL (MySQL, PostgreSQL, or similar) and NoSQL databases (MongoDB, Cassandra, etc.). Strong understanding and application of TDD and BDD methodologies. Solid understanding of software design patterns and system architecture. Experience with version control (Git) and CI/CD practices. Proven experience in designing critical applications that interact with several other systems internally and externally. Deep knowledge and understanding of software development process in a distributed team environment. Advanced cloud or product certifications preferred. Experience developing applications that account for security, scalability, and performance. Experience with Control-M, batch process, data pipeline, data integration, Snowflake. Experience with data integration and automated data processing. Compensation range: The salary range for this position is: $114,080.00 - $218,030.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity Our internship program lets you showcase your skills, while gaining real-life experience that’ll help you jump-start your career. Throughout the internship, you'll participate in professional development opportunities, networking events, mentorship programs, and team-based projects designed to help prepare you for a successful career in technology. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor. This position is based in San Antonio, TX. What you'll do: Under direct supervision and with guidance from senior engineers and your mentor, your day will involve supporting your team in various tasks, including the design, development, and deployment of Large Learning Models for production environments. The work will be aligned with USAA's technology strategy, potentially involving the use of AI tools and automation to enhance efficiency. Primary Responsibilities: Design, test, and optimize prompts for LLMs and generative AI applications Contribute to AI workflows, agentic AI solutions, and prompt orchestration to automate business processes Partner with business leaders to translate business problems into AI enabled solutions Evaluate AI outputs, measure quality, and continuously refine prompt performance Design and enforce prompt guardrails to ensure compliant solutions Research emerging AI models, prompting techniques, and agent frameworks to continuously improve AI capabilities To qualify, you must be pursuing a degree from an accredited college or university, and plan to graduate after the final day of the internship. Most of our interns participate in the summer between their junior and senior years. Our 2027 internship will start on June 2nd, 2027, and last through August 13, 2027. Currently pursuing a Bachelor's or Master's degree in Computer Science, Computer Engineering, Software Engineering, or a related technical field. Anticipated graduation date between September 2027 and May 2028 . Foundational understanding of: Python Large Language Models (LLMs) Prompt Engineering SQL and database concepts Problem-solving and analytical thinking Strong verbal and written communication skills. Demonstrated leadership through coursework, projects, student organizations, employment, or community involvement. What sets you apart: Experience building production AI or machine learning applications. AI Fluency Experience integrating AI into enterprise systems. Coursework or project experience involving software development. Understanding of Agile development concepts. Interest in AI-assisted development and emerging technologies. Compensation range: The salary range for this position is: $26.50 - $36. Interns will receive an intern stipend to assist with expenses. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA views its internship program as a pipeline to possible future employment. This is based on an individual’s graduation date, performance, role qualifications, and business need. To be considered for possible future employment opportunities interns must meet the full-time work eligibility requirements for any given role. Thus, interns should ensure their sponsorship status and other provided information is accurately reflected on their intern application. Inadequate completion of your application may render you ineligible for further consideration in the hiring process. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the hourly range based on your experience and market data of the position. The actual hourly rate for this role may vary by location. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Interns may not be eligible for all benefits, for more details on our outstanding benefits, please visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Software Engineer I - Claims you will provide support to the Enterprise through delivering best in class technology solutions that support and enhance USAA’s core claims applications. You will engage in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, and responding to outages. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: Designs, develops, codes, and tests complex technical solutions. Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques. Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures. Prepares and installs complex solutions by determining and designing system specifications, standards, and programming. Follows the software development lifecycle. Participates in design reviews and learns key system design principles. Mentors junior engineers and may begin mentoring peer engineers; Review teammates' code. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s). 2 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews. Hands-on software development experience with Java and Spring Boot. Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python. Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Experience supporting efforts to address production issues through troubleshooting applications and systems. Experience articulating technical challenges and solutions. Basic understanding of cloud technologies and tools. What sets you apart: Experience deploying Cloud applications with AWS. 2+ years in REST frameworks with focus on API development 2+ years in AGILE methodology 1+ years experience working with JavaScript 2+ years experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. Experience building APIs with Spring Boot. Experience with event driven frameworks such as Kafka, RabbitMQ, IBM MQ. Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. Relational Database design and optimization with Oracle DB2, MySQL, Postgress. Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure. Experience testing in REST services. Experience in design and develop automated test framework. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Software Engineer I – Cloud you will provide support to the Enterprise through delivering best in class technology solutions in support of public cloud enablement for the USAA developer community. You will engage in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in: San Antonio, TX. Relocation assistance is not available for this position. What you'll do: Design, develop, code, and test complex technical solutions. Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques. Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures. Prepares and installs complex solutions by determining and designing system specifications, standards, and programming. Follows the software development lifecycle. Participates in design reviews and learns key system design principles. Mentors junior engineers and may begin mentoring peer engineers; Review teammates' code. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s). 2 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews. Basic Understanding of one or more of the following languages: Java, Go, Node.js, and Python. Experience in AWS cloud computing platform. Experience with creating and managing container images. Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Experience supporting efforts to address production issues through troubleshooting applications and systems. Experience articulating technical challenges and solutions. Basic understanding of cloud technologies and tools. Proficient in using Git for source code management and collaboration. What sets you apart: Experience with GitLab-CI for continuous integration and continuous delivery infrastructure. Experience with Terraform. Experience with Docker/Podman. Development experience with Go/Golang. Experience with Kubernetes, Helm and Argo for managing application deployments. A strong interest in DevOps principles and practices AWS certifications US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.