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Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview The Core Online Domain team builds and manages Coupang’s customer-facing eCommerce platforms, including our backend systems, mobile apps, and web platforms. We are looking for an experienced engineering leader to head the mobile, web, and backend teams that own Coupang’s primary eCommerce experiences, such as the Home, Search, and Product List pages. This is a critical role within the Core Online Domain team. You will manage director-level leaders and senior staff engineers to ensure the absolute reliability and stability of our online systems, empowering our product engineers to deliver high-quality features with exceptional productivity in the AI era. What You Will Do · Work with key stakeholders to design and build a solid and extensible system architecture to effectively empower the business initiatives and engineering productivity. · Lead and manage an engineering team, ensuring the teams are following industry best. practices and is working efficiently and effectively to deliver high-quality software products and services. · Build cohesive technical strategic plans to accomplish business objectives, identify specific areas of risk and opportunity, and formulate goals and milestones that will enable us to achieve those objectives. · Lead Ensure the teams are following industry best practices and is working efficiently and effectively to deliver high-quality software products and services. · Collaborate with cross-functional teams, such as Cross-Domain, Product Management, Quality Assurance, and Operation, to ensure the development team is aligned with the company's overall goals and objectives. Basic Qualifications · At least 10 years of experience in software engineering, preferably in customer-oriented application and system, with a proven track record of success. · Strong technical background with the ability to understand and discuss complex technical systems, architecture & design, and proficient in navigating them. Experienced as an architect or chief architect is highly desirable. · Proven experience in leading and managing engineering teams on at least one big challenging project. · Must be able to make informed decisions regarding the selection and implementation of appropriate technologies and roadmap. · Demonstrated leadership capabilities with a focus on driving results, fostering collaboration, and inspiring teams to achieve ambitious goals. · Passionate about growing careers and mentoring engineers across both the individual contributor and manager tracks. Preferred Qualifications · Self-motivated, self-starter with a zeal to win, deliver results with grit · Ability to think systematically · Hands-on problem solver that enjoys cracking difficult nuts · Quick study – able to pick up and apply new concepts in a hurry · Track record of achievement · Enjoys working on and helping to build outstanding teams · Demonstrates an entrepreneurial spirit and gets stuff done Recruitment Process and Others Recruitment Process Application Review - Job Fit Interview - Focus Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice​ Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Job Description: Director of Backend Engineering (AI Infrastructure) Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Role Overview We are seeking a visionary Director of Backend Engineering to lead the teams responsible for the software "brain" that manages our global AI Physical Infrastructure. You will oversee the development of the SDN orchestrators, automated fleet management systems, and the high-performance storage backends that power our AI training and inference clusters. Your mission is to abstract the complexity of specialized hardware (NVIDIA/HPC) into a seamless, automated, and hyper-reliable cloud platform. Key Responsibilities 1. Strategic Leadership & Fleet Orchestration Software-Defined Infrastructure: Lead the design and delivery of an SDN Orchestrator to automate complex GPU networking (InfiniBand/RoCE/NVLink) and core DC routing. Fleet Health Automation: Oversee the development of backend services for GPU Health & Fault Detection , automating the lifecycle from burn-in and diagnostics to global RMA workflows. Capacity & Traffic Engineering: Drive the backend logic for global traffic routing, load balancing (NGINX/Kong), and IPAM to ensure zero-bottleneck training environments. 2. Data & Storage Systems HPC Data Pipelines: Collaborate with storage engineers to build backend interfaces for Parallel File Systems (Lustre, Weka, VAST etc.) , ensuring high-throughput data delivery to compute nodes. Storage Durability: Direct the backend strategy for AI Object Storage, focusing on high durability and low-latency retrieval for massive datasets. 3. Engineering Excellence Scalable Architecture: Act as the final technical authority for AI Infra Architecture, ensuring systems are resilient, multi-region, and capable of sub-millisecond coordination. DevOps & IaC Culture: Champion a "Hardware-as-Code" mindset, utilizing Python, Ansible, and Terraform to eliminate manual intervention in DC operations. 4. Team Development Lead a multi-disciplinary org including Backend Developers, SDN Engineers, and Infra Ops teams, AI Infra Engineering Establish 24/7 L1/L2/L3 operational standards to maintain > 99.99% availability of the AI fleet. Required Qualifications Experience: 15+ years in Backend Engineering, with at least 5 years in a leadership role managing complex infrastructure (Cloud, FinTech, or HPC). Deep Infrastructure Knowledge: Proven experience with Linux internals , hardware-software interfaces (drivers/firmware), and distributed systems. Networking Mastery: Solid understanding of L2/L3 networking , and ideally, specialized fabrics like InfiniBand or RoCE . The Stack: Professional proficiency in Python, Go, or C++ , and deep experience with Terraform, Kubernetes, and Ansible . Large-Scale Data: Experience managing high-performance storage backends (GPFS, Lustre, or equivalent parallel systems). Hardware Savvy: You don't just write code; you understand power envelopes, liquid cooling constraints, and GPU architecture (NVIDIA/HPE/Dell). Preferred Skills Experience building custom SDN controllers or orchestration layers from scratch. Direct experience with NVIDIA or GPUDirect technologies. Previous success in a "Hyper-scale" environment (AWS, Azure, GCP, Meta, AI Cloouds etc.). Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview As part of our Application Infrastructure org, this is a greenfield team that will impact complex Coupang workflow systems. We need to create a set of systems that will allow rapid workflow development for hundreds of domain teams, allowing critical infrastructure like rocket delivery service. It is a highly visible system with hundreds of millions of dollars of revenue flowing through the systems. It is a chance to design from scratch and create a reliable workflow service at scale. We are looking for a visionary Technical Lead Manager to lead the architectural design and implementation of our next-generation durable execution platform. This team is tasked with building a highly scalable, fault-tolerant system from scratch that enables developers to write long-running, reliable workflows as code. At Coupang, we Aim High and Find a Way to solve impossible problems. You will be responsible for building a system that doesn't just meet industry standards but sets them, ensuring 5-6 nines availability while leveraging AI to automate complex system behaviors and self-healing capabilities What You Will Do Architect from Zero : Lead the end-to-end design of a distributed workflow engine. You will Build the Best Team and Help Them Grow by setting the gold standard for architectural integrity and high-performance code. Define Extreme Availability : Design for "5-6 nines" (99.9999% availability). You will Dive Deep into the tail latencies and edge cases of distributed state management to ensure our platform is always on for our customers. AI-Driven Automation : Integrate AI/ML models to automate system functionality, including predictive scaling, automated bottleneck detection, and intelligent error recovery, ensuring we Wow the Customer through seamless platform performance and availability. Solve Hard Problems : Address challenges related to distributed locking, timers, and deterministic execution. You must Be Data-Driven to validate architectural decisions against massive traffic patterns. As a TLM you will lead a team of up to 10 engineers, collaborating across the organization to ensure this platform becomes the backbone of our global operations. Stakeholder management - Work cross functionally with our product teams to provide infrastructure which serves the company’s business needs Basic Qualifications Bachelor's degree in computer science, Electrical Engineering, Math, or a closely related field 8 years of experience in backend software development Proficiency in Java and the Spring Framework Experience working in cloud environments, particularly AWS Demonstrated experience in building and maintaining highly available, distributed systems Managed a team of 5-10 engineers Preferred Qualifications Extensive Experience : 12+ years of professional software development experience, specifically building backend infrastructure that supports global-scale traffic. 3 years of experience managing a team of 5-10 engineers High Availability Mastery : Proven track record of managing and maintaining systems with 5-6 nines of availability. You understand that "good enough" isn't enough; we Focus on the Customer and the Experience by ensuring zero downtime. Distributed Systems Expert : Deep expertise in designing and deploying mission-critical systems (e.g., databases, messaging queues, or orchestration engines) from the ground up. Technical Mastery : Expert-level proficiency in Java, Python with deep understanding of concurrency and memory management. AI Integration : Experience or a strong architectural vision for using AI/ML to automate system-level functionality and operational tasks. Specialized Knowledge : Deep familiarity with the Temporal or Cadence programming models and their underlying architecture. Experience in Kubernetes and containerization. Stateful Database Experience: Experience with Cassandra and TiDB preferred Open Source Leadership : Experience contributing to major open-source distributed systems projects. Observability Expert : Expertise in building highly observable systems using distributed tracing and advanced telemetry to proactively identify issues. Recruitment Process Application Review -> Phone Interview -> Onsite (or Virtual Onsite) Interview –> Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://www.coupang.jobs/privacy-policy

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview The Identity, Access and Protection Infrastructure team builds the platform that secures all our services and customer interactions. We accelerate Coupang’s business through our industry-leading security platform , on which our developers can build amazing products. Our work spans many layers of the application stack – from cry pt ographic key management to service identity to user authentication and dynamic authorization – to achieve a modern Zero Trust architecture . We think beyond technologies and standards, to take a business-wide perspective We are seeking a n engineerin g le ader to lead our dynamic authorization effort . This team protects our customers by watching all API calls for risk indicators, triggering corrective actions when necessary. Y ou will work with senior leaders and architects to drive strategy and execution in your area and collaborate with your peers on their areas as needed . You will model excellent communication, collaboration and execution within our team and the larger Technical Infrastructure organization. The successful candidate will be someone who can h ire an d retain the best, build an effective organization, work across groups to deliver broad business impact, and is not afraid to dive deep when needed . Come join us! What You Will Do In this role, you will: Help build a great team by hiring the best and actively shaping team culture. Drive the evolution of our platform by overseeing strategy, creating roadmaps, driving execution, and working for company-wide adoption. Drive alignment across key stakeholders on strategic roadmaps and deliverables. Partner with teams across the company to proactively identify business and technical opportunities. Drive execution through technical and organizational complexities, balancing strategic goals and immediate impact. Dive deep when necessary to lead by example and help with high priority projects. Contribute to the Coupang engineering community through cross-company initiatives. Inspire teams to raise the bar on design, development and Operational Excellence. Basic Qualifications Bachelor’s degree in computer science or related technical field. 12+ years professional experience working in software engineering teams, or 10+ years’ experience with advanced degree. 5+ years’ experience managing engineers. Experience leading design and development of large scale distributed systems. Recent experience with security, IAM or related technologies. Experience in collaborating with cross-functional teams to define mission, vision, and roadmaps. Experience handling multiple competing priorities in a fast-paced environment and leading the delivery of large-scale services for complex business offerings. Preferred Qualifications Masters or PhD degree in computer science or other related technical field. Hands-on experience building security protocols and/or systems. Experience in collaborating with cross-functional teams to define mission, vision, and roadmaps. Experience working with Infrastructure as Code, Kubernetes, gRPC and Istio. Recruitment Process Application Review -> Phone Interview -> Onsite (or Virtual Onsite) Interview –> Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://www.coupang.jobs/privacy-policy

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview Coupang Eats Engineering builds various products & services for our Customers, Stores (Restaurants/Cafes), Couriers and internal operations. It’s a complex multi-faceted problem that requires optimization across the business (customer experience, merchant management, delivery efficiency & effectiveness) to provide fast and cost-effective experience to our customers and partners. As a senior technical leader in Eats Engineering, you will drive cross-team initiatives that are critical to business growth while ensuring engineering excellence. You will ensure all of Eats Engineering platforms are scalable, extendable, and highly available. You will be comfortable getting into code level details with other engineers and building software. Key Responsibilities • Provide technical leadership to Eats Engineering organization and ensure that our engineers are working on building scalable and fault-tolerant systems • Engage with senior leadership and product owner(s) in developing and executing technical strategy and roadmap ensuring scalability and simplicity • Drive mission critical projects in collaboration with various stakeholders and engineers to solve complex business problems • Own the overall architecture plan and application of best practice architecture, design patterns and ongoing simplification of the system landscape • Dive deep to solve critical system issues. Ideally identify them before they happen and device a plan to address them • Help recruit top tier senior engineers to develop and grow a high performance and impact-driven organization • Develop, mentor, and coach engineers on architecture, design and engineering best practices • Communicate clearly and concisely with the team members, peers and leadership team • Own definition, measurement, and reporting of system and operational metrics Basic Qualifications: • 10+ years of industry experience building B2C scale products, preferably in Java stack and AWS cloud environment • 7+ years of experience in technical leadership roles. Demonstrated experience in driving technical vision and execution at an organization / business unit level • Hands on technical skills in designing, building and delivering scalable and highly available products and services • Solid technical expertise and experience in Java development, system & data architecture, distributed computing & storage, messaging services, caches and performance tuning • Experience collaborating and driving initiatives across globally distributed teams • Data driven, business centric, and a high bias for action and impact. Strong sense of ownership, urgency, and drive • Bachelor/Master/PhD in Computer Science or Engineering, or related field Preferred Qualifications: • Strong verbal and written communication skills • Ecommerce / Food Delivery product development experience, a big plus • Experience in ML platform and MLOps is a big plus • Prompt engineering, Agent framework experience is a big plus Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice​ Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

회사 소개 Coupang Ads는 세계 최고 수준의 광고 솔루션을 제공하는 조직을 지향합니다. Coupang Ads는 광고주가 매출 증대, 시장 점유율 증가, 신규 고객 확보 및 브랜드 자산 구축과 같은 마케팅 목표를 달성할 수 있도록 돕습니다. 우리의 솔루션은 광고주의 니즈를 반영하며, 광고주의 규모와는 상관없이 그들의 비즈니스 성장을 돕기 위해 기획합니다. Coupang Ads는 Sales, Marketing, Video Product, Operations, Product, Engineering 팀과 같은 다기능적이고 협업적인 팀들로 구성되어 있습니다.우리는 각자의 분야에서 전문가이며 항상 광고주를 우리가 하는 모든 일의 중심에 둡니다. 우리는 제품과 서비스에 열정을 가지고 있으며 이는 우리가 하는 일의 가치를 높여 줍니다. Coupang Ads 구성원들은 Coupang Ads를 일하기 좋은 곳으로 만드는데 큰 역할을 하며, 우리는 빠르게 변화하는 역동적인 환경에서 일하고 싶어하는 다양한 배경을 가진 사람들을 고용하고 개발하며, 각 직원이 존중과 권한을 부여 받고 지원받는다고 느낄 수 있는 환경을 만들어갑니다. 이런 환경과 사람들은 광고주를 대신하여 혁신적인 관점을 제공할 수 있습니다. 우리는 고객중심의 생각, 끈기, 사려 깊음, 그리고 신속한 행동을 직접 보여줄 수 있는 자질을 중요하게 생각합니다. 우리의 목표는 세계 최고의 광고 팀에서 일하기에 가장 좋은 장소를 만드는 것입니다. 혁신적이고 역동적인 환경에서 업계를 선도하고, 팀과 함께 성장을 달성하고자 하는 열정적인 분이라면 Coupang Ads와 함께하세요. Coupang Ads에서 여러분은 세계에서 가장 가치 있고 가장 빠르게 성장하는 광고 솔루션 중 하나를 제공하게 될 것입니다. 조직 소개 Live Quality Assurance팀은 고객에게 안전한 쇼핑 경험을 제공하고, 판매자와 크리에이터가 공정한 환경에서 활동할 수 있도록 라이브, 숏츠 및 VOD 콘텐츠의 정책과 품질을 관리합니다. 본 포지션은 QA 운영 인력을 리딩하고 콘텐츠 정책과 검수 기준을 수립·운영하며, 주요 품질 지표와 운영 리스크를 관리하는 매니저 역할입니다. 운영 과정에서 발견되는 문제를 분석하고 유관 부서와 협업하여 프로세스와 제품 기능을 개선합니다. 업무 내용 라이브, 숏츠 및 VOD 콘텐츠의 QA·심의 운영과 품질 총괄 QA 운영 인력의 업무 배분, 일정 및 성과 관리, 구성원의 채용·교육·코칭 관련 법규와 내부 정책을 바탕으로 콘텐츠 정책, SOP 및 검수 기준을 수립하고 지속적으로 업데이트 정확도, 생산성, 위반율, SLA, 승인 및 신고 처리 리드타임 등 주요 운영 지표를 관리 및 보고 반려·삭제 사유, 위반 유형, VOC 및 품질 데이터를 분석하여 운영상 문제와 리스크에 대한 개선 과제를 도출 자격 요건 라이브커머스/홈쇼핑/이커머스의 콘텐츠 QA, 광고 심의, 정책 운영 또는 리스크 관리 분야에서 5년 이상의 경험을 보유한 분 운영 인력을 직접 리딩하고 성과, 품질 및 교육을 관리한 경험이 있는 분 관련 법규와 정책을 실제 운영에 적용할 수 있는 프로세스와 가이드로 구체화한 경험이 있는 분 데이터를 기반으로 운영 문제를 진단하고 개선 성과를 만들어낸 경험이 있는 분 능숙한 MS-Office 활용 능력을 보유한 분 우대 사항 계약직을 포함한 다수의 운영 인력을 관리한 경험이 있는 분 신규 서비스에 필요한 QA·정책·운영 프로세스를 구축한 경험이 있는 분 업무 자동화 또는 AI 기반 운영 개선 과제를 수행한 경험이 있는 분 영어 문서 작성 및 글로벌 이해관계자와의 협업이 가능한 분 전형 절차 및 안내 사항 전형 절차 서류전형(리크루터 사전 인터뷰) - 1차면접 - 2차 면접 – 최종 합격 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 참고 사항 본 공고는 모집 완료 시 조기 마감될 수 있습니다. 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다. 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다. 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 고용형태는 정규직으로 수습기간 12주를 포함합니다. 단, 업무상 필요한 경우에는 상기 수습기간을 적용하지 않거나 단축 또는 연장할 수 있습니다. 개인정보 처리방침 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy/ 서류 반환 정책 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 ( recruitingops@coupang.com ) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.

[회사소개] 쿠팡이츠서비스(Coupang Eats Services)는 Delivery service에 대한 차별화 전략을 세우고, 쿠팡이츠의 고객, 상점주, 그리고 배달파트너들에게 한층 더 강화된 서비스와 지원을 제공하고 있습니다. 쿠팡이츠서비스는 원하는 음식을 언제 어디서든 빠르고 안전하게 배달함으로써 고객에게 놀라운 고객 경험을 선사하고, 상점주에게는 주문부터 배달, 고객응대까지 제공하는 원스톱 서비스를 통해 안정적인 판매 기회를 확보할수 있는 시스템을 운영하고 있습니다. 여러 분야의 전문가로 구성된 쿠팡이츠서비스는 하나의 팀으로서 고객과 상점주, 배달파트너가 원하는 가치를 고민하고 연구하며, 새로운 혁신과 패러다임 변화를 이끌어가고 있습니다. 쿠팡이츠(coupang eats)는 음식배달을 시작으로 장보기와 쇼핑까지 서비스 영역을 확장하며 고객의 일상을 더욱 편리하게 만드는 새로운 경험을 만들어가고 있습니다. 고객에게 더 나은 경험을 제공하기 위한 끊임없는 고민을 바탕으로 도전하며, 새로운 서비스와 카테고리의 변화를 이끌고 있습니다. 쿠팡이츠는 스스로 기회를 만들고 결과를 만들어낸 구성원에게 더 큰 역할과 책임을 부여하고 있습니다. 자신의 아이디어를 실행으로 옮기고, 성과를 통해 더 큰 기회를 만들어가며, 비즈니스의 성장을 직접 이끄는 성취감을 경험할 수 있습니다. 분야별 전문가들과 더 큰 도전을 통해 함께 성장하고 싶다면, 지금 쿠팡이츠와 함께하세요. [팀 소개] Merchant Engineering 팀은 한국 쿠팡이츠뿐만 아니라 글로벌 서비스(일반 로켓나우 등) 전반에 걸친 엔드투엔드(End-to-End) 상점주 여정(Merchant Journey)을 구축하고 혁신합니다. 우리는 상점주에게 필요한 시스템을 제공하여 지역 상점주들이 온라인 배달 모델에 쉽게 적응하고 성공적인 온라인 비즈니스를 운영할 수 있도록 지원합니다. 우리 팀은 입점(Onboarding), 메뉴 관리, 주문 처리, 정산, 매출 분석에 이르기까지 수십만 상점주가 비즈니스를 원활하게 운영할 수 있도록 돕는 핵심 플랫폼을 담당합니다. 상점주 및 고객이 위탁한 데이터의 주요 시스템을 소유하며, 고객은 정확한 매장 및 메뉴 정보를 바탕으로 최적의 선택을 하게 됩니다. 글로벌 비즈니스 확장과 빠르게 변화하는 커머스 환경 속에서, 우리는 주요 사업 관계자들과 긴밀히 협력하여 최상의 상점주 경험을 제공하고 있습니다. 동적이고 활력 있는 환경 속에서 뛰어난 문제 해결 능력을 발휘하며 함께 성장할 리더를 찾고 있습니다. 본 직무는 쿠팡 본사(Coupang Corp.) 소속 채용 건입니다. 주요 업무 (Key Responsibilities) 상점주 기술 전략 수립 및 실행: 한국 및 글로벌 상점주 플랫폼의 제품, 운영, 규제 요구사항을 실행 가능한 기술 로드맵으로 전환하고 이행을 주도합니다. 핵심 상점주 도메인 관리: 매장 입점, 메뉴/가격 관리, 주문 수락/상태 관리, 정산/매출 분석을 포함한 상점주 도메인 전반의 소프트웨어 개발 생애주기(설계, 개발, 테스트, 배포, 운영)를 총괄합니다. 아키텍처 리더십 및 시스템 안정성: 주요 기술 결정을 주도하고, 대규모 상점주 데이터를 안정적으로 처리할 수 있는 고가용성·고성능 백엔드 아키텍처를 설계합니다. 엔지니어링 우수성(Engineering Excellence): 코드 품질, 성능, 보안 기준을 수립하고 인시던트 관리, 온콜(On-call) 로테이션, 포스트모템(Post-mortem) 프로세스의 지속적인 개선을 이끕니다. 프로젝트 및 리소스 관리: 병렬로 진행되는 여러 프로젝트의 일정, 리소스, 리스크, 우선순위를 관리합니다. 팀 리더십 및 인재 육성: 백엔드 엔지니어의 채용, 코칭, 평가 및 커리어 성장을 지원하여 고성능 엔지니어링 조직을 구축합니다. 크로스 파트너십/협업: 프로덕트, 운영, 법무 및 글로벌 팀과 긴밀히 협력하여 요구사항을 조율하고 최선의 의사결정을 내립니다. 프로세스 및 생산성 혁신: AI 기반 환경을 포함한 현대적 개발 방식 도입을 통해 팀의 엔지니어링 생산성과 시스템 운영 워크플로우를 구조적으로 개선합니다. 자격 요건 (Minimum Qualifications) 8년 이상의 백엔드 개발 경험 및 백엔드 엔지니어링 매니저 또는 테크 리드(Tech Lead)로서 입증된 리더십 경험 고트래픽 환경에서 대용량 분산 시스템 설계 및 마이크로서비스 아키텍처(MSA) 운영 경험 (성능, 안정성, 데이터 정합성, 보안 고려 필수) 복잡한 비즈니스 도메인(예: 매장, 정산, 상품/메뉴 관리 등)의 오너십을 갖고 시스템을 지속적으로 개선해 본 경험 운영 인시던트 대응, 모니터링 프레임워크 구축, 온콜 로테이션 관리를 포함한 서비스 SLA 유지 경험 복잡한 비즈니스 문제를 명확한 기술적 솔루션으로 전환할 수 있는 뛰어난 문제 해결 능력 글로벌 이해관계자 및 해외 엔지니어링 팀과의 원활한 협업을 위한 비즈니스 수준의 영어 소통 능력 우대 사항 (Preferred Qualifications) Java 및 Spring Framework를 활용한 대규모 서비스 개발 및 운영 경험 다국어/다국가 서비스 운영 경험, 국가별 정산/세무 규제 대응 및 로컬라이제이션 주도 경험 B2B SaaS, 이커머스 상점주 플랫폼, 머천트 포털, 정산/결제 도메인 구축 경험 이벤트 기반 아키텍처(Event-Driven Architecture), 메시지 큐(Kafka 등), JPA/RDBMS/NoSQL 최적화 경험 조직 전체 및 인접 팀에 강력한 영향력을 미칠 수 있는 기술적 리더십 엔지니어링 품질 표준, 코드 리뷰 문화, 전반적인 개발 프로세스를 한 단계 끌어올린 경험 전형 절차 서류전형 - 리크루터 스크리닝콜 - 직무 적합성 인터뷰 - 핵심 역량 인터뷰 – 최종 합격 전형 절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 참고 사항 본 공고는 모집 완료 시 조기 마감될 수 있습니다. 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. 보훈대상자 및 장애인 여부는 채용 과정에서 어떠한 불이익도 미치지 않습니다. 개인정보 처리방침 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy 서류 반환 정책 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사 유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. 위 2 항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일(re cruitingops@coupang.com)로 제출하면, 제출이 확 인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송 해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하 시기 바랍니다. 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대 비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원 본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니 할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. Company Description CES (Coupang Eats Services) manages dedicated delivery partner operations and service teams that support customers, store owners, and delivery partners. We wow our customers by delivering what they want, when and where they want it. We also provide OSS (One-Stop Service) to help our restaurant partners connect with hungry customers by solving all types of problems related to our EDP (Eats Delivery Partners). If you are interested in redefining the future of food delivery, join us. With Coupang’s innovative technology, Coupang Eats Services will continue to offer delicious food to customers, empower local businesses, and generate new ways for delivery partners to earn, work, and live. Team Description The Merchant Engineering team is responsible for building and innovating the end-to-end Merchant Journey for Coupang Eats in Korea as well as global services (such as Rocket Now in Japan). We empower merchants and help potential local merchants to adapt to the online delivery model and support them to run successful online businesses. Our team owns the core platform that enables hundreds of thousands of merchants to run their businesses smoothly—from onboarding and menu management to order processing, settlements, and sales analytics. Our team owns the key systems for the entrusted data from merchants and our customers rely on accurate store and menu information to choose the best to their needs. In an expanding global business and fast-changing commerce environment, we work closely with key business stakeholders to deliver the best possible merchant experience. We are looking for a leader who can demonstrate exceptional problem-solving skills and grow within this dynamic environment. This position is employed under Coupang Corp. (Headquarters). Key Responsibilities Merchant Technical Strategy & Execution: Translate product, operational, and regulatory requirements across Korea and global merchant platforms into an actionable technical roadmap and drive execution. Core Merchant Domain Management: Oversee the full software development lifecycle (design, development, testing, deployment, and operations) across the merchant domain, including store onboarding, menu/pricing management, order acceptance/status management, and settlement/sales analytics. Architecture Leadership & System Stability: Lead key technical decisions and design high-availability, high-performance backend architectures capable of handling merchant data. Engineering Excellence: Establish standards for code quality, performance, and security. Drive continuous improvement in incident management, on-call rotations, and post-mortem processes. Project & Resource Management: Manage schedules, resources, risks, and task priorities across multiple parallel projects. Team Leadership & Talent Development: Build a high-performing engineering organization by recruiting, coaching, evaluating, and supporting the career growth of backend engineers. Cross-Functional Collaboration: Partner closely with Product, Operations, Legal, and global teams to align on requirements and make optimal trade-off decisions. Process & Productivity Innovation: Structurally improve team engineering productivity and system operational workflows by adopting modern development practices, including AI-driven environments. Minimum Qualifications 8+ years of backend development experience, with proven leadership experience as a Backend Engineering Manager or Tech Lead. Proven track record of designing distributed systems and operating Microservice Architectures (MSA) in high-traffic environments, with strong consideration for performance, stability, data consistency, and security. Experience taking ownership of complex business domains (e.g., stores, settlements, product/menu management) and driving continuous system improvements. Experience maintaining service SLAs, including production incident response, building monitoring frameworks, and managing on-call rotations. Strong problem-solving skills with the ability to translate complex business problems into clear technical solutions. Professional English communication skills for seamless collaboration with global stakeholders and international engineering teams. Preferred Qualifications Extensive experience developing and operating large-scale services using Java and the Spring Framework. Experience operating multi-country services, accommodating country-specific settlement/tax regulations, and leading localization efforts. Background in building B2B SaaS, e-Commerce Merchant Platforms, Merchant Portal, or settlement/payment domains. Deep experience with Event-Driven Architectures, message queues (e.g., Kafka), and JPA/RDBMS/NoSQL optimization. Proven technical leadership with a strong influence across the organization and adjacent teams . Track record of elevating engineering quality standards, code review cultures, and overall development processes. Recruitment Process Application Review -> Recruiter Screening Call -> Job Fit Interview -> Focus Interview –> Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This role is open to Singapore Citizens and Permanent Residents only This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/

IP Operations Shift Manager Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview The IP Operations Team serves as a strategic firewall dedicated to preserving brand integrity and marketplace trust. We execute a dual-layered approach of proactive defense and forensic verification, including IP Monitoring to remove counterfeits and Seller Gating to vet distribution channels. Our team also manages high-stakes Appeals and IPR enforcement, conducting forensic audits of supply chain documentation to resolve disputes and mitigate legal risks. As an IPO Shift Manager , you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a fast-paced, shift-based environment. Your goal is to ensure that every ticket—whether it is a counterfeit detection, seller gating review, or IPR report—is handled with precision, speed, and in full compliance with Coupang’s standards. You are a coach, a people manager, and an operational expert. What will you do? People & Performance Management: Lead, mentor, and manage the daily performance of a team of agents. Conduct regular 1-on-1s, identify performance gaps, and provide real-time coaching to improve accuracy and productivity. Shift & Resource Governance: Manage shift schedules to ensure 24/7 operational coverage, including holiday planning and emergency backup coordination. Monitor real-time ticket queues to balance workload effectively across the team. Quality & SLA Oversight: Ensure the team consistently meets or exceeds Service Level Agreements (SLA). Conduct primary spot checks on high-risk cases (Seller Gating and Appeals) to ensure agents are following forensic protocols. Escalation Handling: Act as the first point of escalation for complex cases. Support agents in making "tough calls" regarding inventory deactivation or seller rejections. Process Feedback Loop: Identify recurring operational bottlenecks and provide feedback to the L5 Manager and Policy teams to refine Standard Operating Procedures (SOPs). Essential Qualifications Experience: Minimum 2–3 years of experience in people management or team leadership within a contact center, shared service, or high-volume operations environment. Industry Knowledge: Basic understanding of Intellectual Property Rights (IPR), e-commerce compliance, or risk management. Leadership: Proven ability to motivate a team and manage performance through data-driven coaching. Communication: Ability to translate complex instructions into clear, actionable tasks for agents. Analytical Skills: Proficiency in using Office Automation (OA) tools and Excel to track team metrics and generate shift reports. Resilience: Comfortable working in a high-pressure, fast-paced environment with the flexibility to support rotating shifts if required . Extra Qualifications (Preferred) Forensic Mindset: Experience in document verification, fraud detection, or anti-money laundering (AML) is a strong plus. Technical Savvy: Familiarity with SQL or data visualization tools (PowerBI/Tableau) to assist in identifying team performance trends. Continuous Improvement: Experience with Six Sigma, Lean, or other process improvement methodologies. Language: English or Korean speaking ability is a strong plus for cross-regional collaboration. Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.