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회사 소개 쿠팡페이의 핀테크 사업은 금융 서비스의 재정의를 통해 쿠팡 고객과 판매자들이 동일한 비용으로 더 많은 가치를 누리도록 지원합니다. 쿠팡페이는 쿠팡 앱 및 홈페이지에서 상품을 구매하는 소비자와 쿠팡 마켓플레이스에서 사업을 영위하는 판매자, 쿠팡이츠에 입점한 음식점주 등에게 혁신적인 결제 및 금융 솔루션을 제공하는 데 최선을 다합니다. 쿠팡페이의 최신 핀테크 혁신 기술은 원터치 결제 서비스가 탑재된 자체 결제 시스템 쿠페이를 기반으로 한국과 대만 소비자들의 니즈에 부응하고 있습니다. 대표적으로 쿠팡페이는 고객 가치 지향 차원에서 업계 최고 수준의 리워드를 제공하는 쿠팡와우카드(쿠팡 전용 제휴 카드)를 빠르게 확장시키고 있습니다. 또 마켓플레이스 판매자들을 위해 BaaS (Banking as a Service) 모델을 접목하고 다양한 유동성 강화 솔루션을 제공함으로써 소상공인들의 사업 성장을 적극 지원합니다. 보유하고 계신 다양한 경험을 핀테크 분야에서 최대한 살리고 싶다면 쿠팡페이와 함께 하세요. 쿠팡페이는 고객들의 결제 시간을 최대한 아껴주고 좋아하는 것을 마음껏 쇼핑할 시간을 벌어드립니다. 직무 소개 쿠팡페이는 Coupay 를 넘어 수천만 고객이 일상 어디서나 사용할 수 있는 차세대 결제 플랫폼인 Rocket Pay 를 구축하고 있습니다 . Rocket Pay 는 쿠팡 생태계 내 결제를 넘어 온라인 및 오프라인 가맹점까지 확장되는 범용 결제 플랫폼으로 , 대규모 결제 트래픽과 금융 데이터를 기반으로 새로운 고객 경험을 제공합니다 . Product Engineering 조직은 이러한 플랫폼 확장을 위한 핵심 결제 시스템 , Wallet, Authorization, Settlement, Reconciliation, Merchant Services 및 Fintech Platform 전반을 설계 · 개발하고 운영합니다 . 이 조직은 단순히 기능을 개발하는 팀이 아니라 , 수천만 사용자의 결제 경험과 수십조 원 규모의 트랜잭션을 지원하는 차세대 핀테크 플랫폼의 아키텍처를 정의하는 팀입니다 . Engineering Manager는 Rocket Pay Engineering 팀을 이끌며 제품 비전과 기술 전략을 실행 가능한 Engineering Roadmap으로 전환합니다. 엔지니어들의 성장과 조직 운영에 책임을 가지며, 기술 우수성과 비즈니스 성과를 동시에 달성할 수 있도록 조직을 리드합니다. 또한 Product, Business, Finance, Risk, Compliance 조직과 협업하여 차세대 Payment Platform 구축을 주도합니다. 자격요건 소프트웨어 개발 경험 10년 이상 매니저 관리를 포함한 관리 경험 2년 이상 (멘토, 테크 리드 경험 포함) 프로덕트 또는 프로그램 관리 팀과 협업한 경험 Agile 환경에서 다수의 동시성 프로그램, 프로젝트, 개발팀을 관리한 경험 기술 비전을 정의하고 미션 크리티컬 프로젝트의 로드맵을 구축한 경험 - 이 과정에서 stakeholder와 리드 엔지니어 사이에서 의견을 조율한 경험 무한한 혁신의 기회를 발굴하고자 다른 엔지니어링 팀들과 협업해 개방적이고 확장 가능한 플랫폼을 구축한 경험 엔지니어링과 테스팅에 관한 탄탄한 기본 지식 - 설계 관련 업계의 best practice에 관한 지식 크리티컬한 시스템 이슈를 딥다이브하고 처리한 경험 JPA, MSA에 대한 이해도가 높으신 분 Java / Spring / Kotlin 환경에서의 업무 경험 우대사항 컴퓨터 과학 학사 및/또는 석사 학위 소지자 혹은 이에 준하는 경력 Payment 도메인에서 근무 경험이 있는 분 대규모 글로벌 시스템 아키텍처 설계 및 개발 경험 기술 로드맵과 비전을 정의한 경험 AWS 클라우드 컴퓨팅 활용 경험 Kubernetes 환경에서의 개발 경험 Spark, Hadoop, Cassandra, Kafka, Airflow를 사용한 데이터 파이프라인 개발 경험 애자일 소프트웨어 방법론이 익숙하신 분 대용량 데이터의 대사 작업이 익숙하신 분 전형 절차 및 안내 사항 전형 절차 서류전형 - 1차 면접 - 2차 면접 - 최종 합격 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 참고 사항 본 공고는 모집 완료 시 조기 마감될 수 있습니다. 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다. 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다. 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 고용형태는 정규직으로 수습기간 12 주를 포함한다 . 단, 업무상 필요한 경우에는 상기 수습기간을 적용하지 않거나 단축 또는 연장할 수 있습니다. 개인정보 처리방침 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy/ 서류 반환 정책 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 ( recruitingops@coupangpay.com ) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ (Please remove the guide section when posting the job) [MUST refer to the latest Job Post Template ] [ CHINA/HK ] Standard Job Post Template ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview The Taiwan E-commerce Business Team is responsible for building customer-facing Coupang products. We manage over 10 key applications and process millions of customer transactions daily. From the moment a customer opens the Coupang homepage to the completion of their order, we are responsible for every part of this journey, delivering an extraordinary shopping experience. What You Will Do • Build and manage a global, highly efficient, and professional front-end engineering team in Taiwan. • Collaborate with relevant stakeholders and core engineers to implement key strategic projects and support business operations in Taiwan. • Define the upgrade vision for front-end engineering services, continuously plan roadmaps, and build an efficient, scalable front-end engineering organization. • Drive high-quality service architecture and solution design. • Break down complex problems into simple, clear, and actionable solutions. • Deeply troubleshoot and resolve critical system failures. • Monitor and master core metrics in the front-end product domain, continuously driving metric optimization through product innovation. • Collaborate with other Coupang technical teams to enhance service scalability and identify innovation opportunities. Basic Qualifications • 3+ years of senior management experience. • At least 10 years of experience in Java/Mobile/Web environments designing, developing, and deploying highly available and scalable services. • At least 3 years of experience leading engineering teams: capable of handling massive data transactions and building large-scale user-facing web applications. • Proven track record of successfully delivering large-scale core projects. • Passionate about creating the ultimate user experience on the web. • Possess strategic thinking skills, excel at deep research, and continuously drive improvements in engineering quality. • Able to independently drive projects in a fast-paced environment and maintain focus despite frequent requirement changes. • Capable of coordinating multiple priorities and leading the delivery of large-scale services for complex business needs in a high-pressure, multi-tasking environment. • Bachelor's degree or equivalent in Computer Science or a related field from an accredited institution. Preferred Qualifications Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice​ Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Position: IPO QA Manager As the IP Operations QA Manager , you will be responsible for building and overseeing the quality governance framework for our Intellectual Property Operations (IPO) team. You will lead a dedicated team of QA specialists to ensure that every decision—from seller gating to counterfeit detection and appeal reviews—is accurate, consistent, and compliant with our global policies. Your mission is to act as the "second line of defense," ensuring that our agents maintain the highest standards of integrity while protecting customers and brand owners on our platform. The responsibility of IP Operations team is as follows: IP Monitoring: Proactively monitor brand listings to detect and remove counterfeit products, ensuring a safe and consistent shopping experience for customers. Seller Gating: Vet seller distribution channels through pre- and post-gating reviews to ensure only authorized and compliant listings enter the marketplace. Appeals & Escalation: Conduct forensic reviews of seller appeals to verify the authenticity of supply chain documentation and accurately resolve suspected counterfeit disputes. Intellectual Property Rights (IPR): Rapidly process and investigate external reports of IP infringement to mitigate legal risks and maintain brand owner trust. Key Responsibilities Quality Framework & Strategy: Develop, implement, and maintain a comprehensive quality assurance framework for the IPO team. This includes defining clear quality standards, evaluation criteria, and performance metrics that align with business goals. Process Auditing & Evaluation: Conduct regular audits of the IPO process, from initial complaint intake to root cause analysis and resolution. Ensure all stages are executed correctly and in compliance with established policies and procedures. Team Leadership & Development: Lead, mentor, and coach a team of Quality Assurance Specialists. Provide regular feedback, conduct calibration sessions, and develop training programs to enhance their analytical skills and knowledge of quality standards. Data-Driven Analysis: Analyze quality metrics, including defect rates, resolution times to identify trends, process bottlenecks, and opportunities for improvement. Cross-Functional Collaboration: Partner with the IP Operations Manager to provide insights that inform policy updates and process enhancements. Work with other cross-functional teams to share feedback and ensure a unified approach to quality. Essential Qualifications A minimum 3-5 years of experience in a Quality Assurance or similar role, with at least 2 years in a management or team lead position. Proven experience in customer service, technical support, or e-commerce environment. Strong knowledge of quality management principles, methodologies (e.g., Six Sigma, Lean), and auditing best practices. Exceptional analytical skills with the ability to interpret data from various sources (e.g., customer feedback, system logs) to draw meaningful conclusions. Excellent leadership, communication, and interpersonal skills, with the ability to influence and align diverse teams toward a common goal. Experience with quality management software and a high level of proficiency with data analysis tools (e.g., Excel, BI tools). Preferred Qualifications Bachelor's degree in Business, Communications, or a related field. Experience working in a fast-paced, high-volume environment. Certification in Quality Management (e.g., Six Sigma Green/Black Belt, CQE). Familiarity with ticketing systems (e.g., Zendesk) and customer engagement platforms (e.g., Genesys).

Principal Engineer/Chief Architect, Coupang Eats Coupang is one of the largest and fastest growing commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley. Coupang Eats, one of the fastest growing business units within Coupang, innovates to offer the best customer experience with our fast and convenient food delivery service. We are an interdisciplinary team consisting of Business, Product, Engineering, Sales and Operations focused on building the best food delivery company in the world. Coupang Eats strives to deliver your food faster and safer than ever and offers a seamless one-touch payment to help customers save time paying to spend more time choosing their menu. If you have the technical and leadership aptitude with a passion to drive impact, join us. Role Overview Coupang Eats Engineering builds various products & services for our Customers, Stores (Restaurants/Cafes), Couriers and internal operations. It’s a complex multi-faceted problem that requires optimization across the business (customer experience, merchant management, delivery efficiency & effectiveness) to provide fast and cost-effective experience to our customers and partners. As a senior technical leader in Eats Engineering, you will drive cross-team initiatives that are critical to business growth while ensuring engineering excellence. You will ensure all of Eats Engineering platforms are scalable, extendable, and highly available. You will be comfortable getting into code level details with other engineers and building software. Key Responsibilities Provide technical leadership to Eats Engineering organization and ensure that our engineers are working on building scalable and fault-tolerant systems Engage with senior leadership and product owner(s) in developing and executing technical strategy and roadmap ensuring scalability and simplicity Drive mission critical projects in collaboration with various stakeholders and engineers to solve complex business problems Own the overall architecture plan and application of best practice architecture, design patterns and ongoing simplification of the system landscape Dive deep to solve critical system issues. Ideally identify them before they happen and device a plan to address them Help recruit top tier senior engineers to develop and grow a high performance and impact-driven organization Develop, mentor, and coach engineers on architecture, design and engineering best practices Communicate clearly and concisely with the team members, peers and leadership team Own definition, measurement, and reporting of system and operational metrics Minimum Qualifications 10+ years of industry experience building B2C scale products, preferably in Java stack and AWS cloud environment 7+ years of experience in technical leadership roles. Demonstrated experience in driving technical vision and execution at an organization / business unit level Hands on technical skills in designing, building and delivering scalable and highly available products and services Solid technical expertise and experience in Java development, system & data architecture, distributed computing & storage, messaging services, caches and performance tuning Experience collaborating and driving initiatives across globally distributed teams Data driven, business centric, and a high bias for action and impact. Strong sense of ownership, urgency, and drive Strong verbal and written communication skills Bachelor/Master/PhD in Computer Science or Engineering, or related field Ecommerce / Food Delivery product development experience, a big plus

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview Coupang is investing in the next generation of identity and access management capabilities that support one of the largest and most complex technology environments in the region. We are looking for an experienced Security Engineer to help modernize our enterprise directory services and identity infrastructure while improving reliability, scalability, and security across a global environment. This is a highly technical engineering role focused on the design, implementation, and operation of large-scale identity platforms. You will work on modernizing Active Directory and cloud identity services, strengthening authentication and authorization frameworks, and building foundational capabilities that support thousands of users and critical business systems. The ideal candidate combines deep expertise in Active Directory with strong engineering ffundamentals and a track record of building and operating complex identity platforms in large enterprise environments. What You Will Do Lead the Engineering design and build-out of Coupang’s enterprise directory services and identity platform modernization. Design, build, and operate large-scale Active Directory environments spanning multiple domains and geographies. Drive improvements in reliability, resiliency, security, and operational excellence across identity infrastructure. Partner with security, infrastructure, and platform teams to develop the next generation of IAM capabilities. Engineer solutions that strengthen authentication, directory services, access management, and identity lifecycle processes. Troubleshoot and resolve complex directory service, authentication, and integration issues as the highest level of technical escalation. Develop automation and tooling to simplify operations, improve scalability, and reduce manual effort. Evaluate and integrate modern identity technologies while supporting a hybrid environment that includes Active Directory, cloud identity providers, and internally developed solutions. Contribute to the development of custom IAM capabilities, services, and user experiences that support evolving business requirements. Help establish architectural direction and technical standards for enterprise identity platforms. Basic Qualifications 12+ years of hands-on experience in Identity and Access Management, Directory Services, or Infrastructure Security engineering. Deep expertise in administering, engineering, and troubleshooting Microsoft Active Directory and Entra in large enterprise environments. Experience designing, migrating, or modernizing complex multi-domain Active Directoryenvironments. Strong understanding of LDAP, Kerberos, Group Policy, DNS, authentication protocols, and directory service architecture. Experience supporting highly available, mission-critical identity infrastructure at scale. Strong experience in building continuous controls around AD, Entra and IAM platforms. Strong scripting or software development skills in Python, Java, or similar languages. Experience automating operational processes and building engineering solutions rather than relying solely on commercial products. Proven ability to diagnose and resolve complex identity, authentication, and infrastructure reliability challenges. Bachelor's degree in computer science, Information Security, or related field, or equivalent practical experience. Preferred Qualifications Experience leading or significantly contributing to enterprise-scale Active Directory transformation programs. Experience with Entra ID (Azure AD), Okta, or other enterprise identity platforms. Experience integrating IAM solutions with cloud and hybrid environments. Experience with identity governance, privileged access management, or access lifecycle management platforms. Familiarity with open-source technologies and custom platform development. Experience operating identity services in global, multi-region environments. Strong understanding of security architecture, zero trust principles, and modern authentication technologies. Pay & Benefits: Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $209,000/year in our lowest geographic market to $360,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. General Description of All Benefits: • Medical/Dental/Vision/Life, AD&D insurance • Flexible Spending Accounts (FSA) & Health Savings Account (HSA) • Long-term/Short-term Disability • Employee Assistance Program (EAP) program • 401K Plan with Company Match • 18-21 days of the Paid Time Off (PTO) a year based on the tenure • 12 Public Holidays • Paid Parental leave • Pre-tax commuter benefits • MTV - [Free] Electric Car Charging Station General Description of Other Compensation: “Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, or affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or reasonable accommodation in the recruiting process due to a disability, please contact us at usrecruiting@coupang.com . Job Requisition ID: R0077556

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview Coupang is investing in the next generation of identity and access management capabilities that support one of the largest and most complex technology environments in the region. We are looking for an experienced Security Engineer to help modernize our enterprise directory services and identity infrastructure while improving reliability, scalability, and security across a global environment. This is a highly technical engineering role focused on the design, implementation, and operation of large-scale identity platforms. You will work on modernizing Active Directory and cloud identity services, strengthening authentication and authorization frameworks, and building foundational capabilities that support thousands of users and critical business systems. The ideal candidate combines deep expertise in Active Directory with strong engineering ffundamentals and a track record of building and operating complex identity platforms in large enterprise environments. What You Will Do Lead the Engineering design and build-out of Coupang’s enterprise directory services and identity platform modernization. Design, build, and operate large-scale Active Directory environments spanning multiple domains and geographies. Drive improvements in reliability, resiliency, security, and operational excellence across identity infrastructure. Partner with security, infrastructure, and platform teams to develop the next generation of IAM capabilities. Engineer solutions that strengthen authentication, directory services, access management, and identity lifecycle processes. Troubleshoot and resolve complex directory service, authentication, and integration issues as the highest level of technical escalation. Develop automation and tooling to simplify operations, improve scalability, and reduce manual effort. Evaluate and integrate modern identity technologies while supporting a hybrid environment that includes Active Directory, cloud identity providers, and internally developed solutions. Contribute to the development of custom IAM capabilities, services, and user experiences that support evolving business requirements. Help establish architectural direction and technical standards for enterprise identity platforms. Basic Qualifications 12+ years of hands-on experience in Identity and Access Management, Directory Services, or Infrastructure Security engineering. Deep expertise in administering, engineering, and troubleshooting Microsoft Active Directory and Entra in large enterprise environments. Experience designing, migrating, or modernizing complex multi-domain Active Directoryenvironments. Strong understanding of LDAP, Kerberos, Group Policy, DNS, authentication protocols, and directory service architecture. Experience supporting highly available, mission-critical identity infrastructure at scale. Strong experience in building continuous controls around AD, Entra and IAM platforms. Strong scripting or software development skills in Python, Java, or similar languages. Experience automating operational processes and building engineering solutions rather than relying solely on commercial products. Proven ability to diagnose and resolve complex identity, authentication, and infrastructure reliability challenges. Bachelor's degree in computer science, Information Security, or related field, or equivalent practical experience. Preferred Qualifications Experience leading or significantly contributing to enterprise-scale Active Directory transformation programs. Experience with Entra ID (Azure AD), Okta, or other enterprise identity platforms. Experience integrating IAM solutions with cloud and hybrid environments. Experience with identity governance, privileged access management, or access lifecycle management platforms. Familiarity with open-source technologies and custom platform development. Experience operating identity services in global, multi-region environments. Strong understanding of security architecture, zero trust principles, and modern authentication technologies. Pay & Benefits: Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $209,000/year in our lowest geographic market to $360,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. General Description of All Benefits: • Medical/Dental/Vision/Life, AD&D insurance • Flexible Spending Accounts (FSA) & Health Savings Account (HSA) • Long-term/Short-term Disability • Employee Assistance Program (EAP) program • 401K Plan with Company Match • 18-21 days of the Paid Time Off (PTO) a year based on the tenure • 12 Public Holidays • Paid Parental leave • Pre-tax commuter benefits • MTV - [Free] Electric Car Charging Station General Description of Other Compensation: “Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, or affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or reasonable accommodation in the recruiting process due to a disability, please contact us at usrecruiting@coupang.com . Job Requisition ID: R0077556

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview Coupang is investing in the next generation of identity and access management capabilities that support one of the largest and most complex technology environments in the region. We are looking for an experienced Security Engineer to help modernize our enterprise directory services and identity infrastructure while improving reliability, scalability, and security across a global environment. This is a highly technical engineering role focused on the design, implementation, and operation of large-scale identity platforms. You will work on modernizing Active Directory and cloud identity services, strengthening authentication and authorization frameworks, and building foundational capabilities that support thousands of users and critical business systems. The ideal candidate combines deep expertise in Active Directory with strong engineering ffundamentals and a track record of building and operating complex identity platforms in large enterprise environments. What You Will Do Lead the Engineering design and build-out of Coupang’s enterprise directory services and identity platform modernization. Design, build, and operate large-scale Active Directory environments spanning multiple domains and geographies. Drive improvements in reliability, resiliency, security, and operational excellence across identity infrastructure. Partner with security, infrastructure, and platform teams to develop the next generation of IAM capabilities. Engineer solutions that strengthen authentication, directory services, access management, and identity lifecycle processes. Troubleshoot and resolve complex directory service, authentication, and integration issues as the highest level of technical escalation. Develop automation and tooling to simplify operations, improve scalability, and reduce manual effort. Evaluate and integrate modern identity technologies while supporting a hybrid environment that includes Active Directory, cloud identity providers, and internally developed solutions. Contribute to the development of custom IAM capabilities, services, and user experiences that support evolving business requirements. Help establish architectural direction and technical standards for enterprise identity platforms. Basic Qualifications 12+ years of hands-on experience in Identity and Access Management, Directory Services, or Infrastructure Security engineering. Deep expertise in administering, engineering, and troubleshooting Microsoft Active Directory and Entra in large enterprise environments. Experience designing, migrating, or modernizing complex multi-domain Active Directoryenvironments. Strong understanding of LDAP, Kerberos, Group Policy, DNS, authentication protocols, and directory service architecture. Experience supporting highly available, mission-critical identity infrastructure at scale. Strong experience in building continuous controls around AD, Entra and IAM platforms. Strong scripting or software development skills in Python, Java, or similar languages. Experience automating operational processes and building engineering solutions rather than relying solely on commercial products. Proven ability to diagnose and resolve complex identity, authentication, and infrastructure reliability challenges. Bachelor's degree in computer science, Information Security, or related field, or equivalent practical experience. Preferred Qualifications Experience leading or significantly contributing to enterprise-scale Active Directory transformation programs. Experience with Entra ID (Azure AD), Okta, or other enterprise identity platforms. Experience integrating IAM solutions with cloud and hybrid environments. Experience with identity governance, privileged access management, or access lifecycle management platforms. Familiarity with open-source technologies and custom platform development. Experience operating identity services in global, multi-region environments. Strong understanding of security architecture, zero trust principles, and modern authentication technologies. Pay & Benefits: Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $209,000/year in our lowest geographic market to $360,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. General Description of All Benefits: • Medical/Dental/Vision/Life, AD&D insurance • Flexible Spending Accounts (FSA) & Health Savings Account (HSA) • Long-term/Short-term Disability • Employee Assistance Program (EAP) program • 401K Plan with Company Match • 18-21 days of the Paid Time Off (PTO) a year based on the tenure • 12 Public Holidays • Paid Parental leave • Pre-tax commuter benefits • MTV - [Free] Electric Car Charging Station General Description of Other Compensation: “Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, or affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or reasonable accommodation in the recruiting process due to a disability, please contact us at usrecruiting@coupang.com . Job Requisition ID: R0077556

IP Operations Shift Manager Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview The IP Operations Team serves as a strategic firewall dedicated to preserving brand integrity and marketplace trust. We execute a dual-layered approach of proactive defense and forensic verification, including IP Monitoring to remove counterfeits and Seller Gating to vet distribution channels. Our team also manages high-stakes Appeals and IPR enforcement, conducting forensic audits of supply chain documentation to resolve disputes and mitigate legal risks. As an IPO Shift Manager , you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a fast-paced, shift-based environment. Your goal is to ensure that every ticket—whether it is a counterfeit detection, seller gating review, or IPR report—is handled with precision, speed, and in full compliance with Coupang’s standards. You are a coach, a people manager, and an operational expert. What will you do? People & Performance Management: Lead, mentor, and manage the daily performance of a team of agents. Conduct regular 1-on-1s, identify performance gaps, and provide real-time coaching to improve accuracy and productivity. Shift & Resource Governance: Manage shift schedules to ensure 24/7 operational coverage, including holiday planning and emergency backup coordination. Monitor real-time ticket queues to balance workload effectively across the team. Quality & SLA Oversight: Ensure the team consistently meets or exceeds Service Level Agreements (SLA). Conduct primary spot checks on high-risk cases (Seller Gating and Appeals) to ensure agents are following forensic protocols. Escalation Handling: Act as the first point of escalation for complex cases. Support agents in making "tough calls" regarding inventory deactivation or seller rejections. Process Feedback Loop: Identify recurring operational bottlenecks and provide feedback to the L5 Manager and Policy teams to refine Standard Operating Procedures (SOPs). Essential Qualifications Experience: Minimum 2–3 years of experience in people management or team leadership within a contact center, shared service, or high-volume operations environment. Industry Knowledge: Basic understanding of Intellectual Property Rights (IPR), e-commerce compliance, or risk management. Leadership: Proven ability to motivate a team and manage performance through data-driven coaching. Communication: Ability to translate complex instructions into clear, actionable tasks for agents. Analytical Skills: Proficiency in using Office Automation (OA) tools and Excel to track team metrics and generate shift reports. Resilience: Comfortable working in a high-pressure, fast-paced environment with the flexibility to support rotating shifts if required . Extra Qualifications (Preferred) Forensic Mindset: Experience in document verification, fraud detection, or anti-money laundering (AML) is a strong plus. Technical Savvy: Familiarity with SQL or data visualization tools (PowerBI/Tableau) to assist in identifying team performance trends. Continuous Improvement: Experience with Six Sigma, Lean, or other process improvement methodologies. Language: English or Korean speaking ability is a strong plus for cross-regional collaboration. Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.