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Position Location: This is a Flexible (Hybrid) position. Flexible positions require 2 days per week in a ServiceNow office location. We have offices in several locations, including San Francisco, CA; Pleasanton, CA; Santa Clara, CA; San Diego, CA; and Kirkland, WA Are you energized by the power of enterprise-scale data to transform how we work? At ServiceNow, our mission is to “make the world of work, work better for people,” and our AI-driven platform is delivering on that promise. We're the #1 enterprise platform for uniting AI, data, and workflows — simplifying how people work, automating what slows them down, and enabling seamless, impactful experiences. About the Role — Senior Staff Data Platform Software Engineer, Data Access Team Every workflow, AI agent, and application on the ServiceNow AI Platform depends on one thing: getting the right data, fast, correctly, and securely. As part of the Persistence organization, you'll build the layer that makes that possible, the foundation under a platform that 85% of the Fortune 500 runs their business on. You'll help: Give developers and customers faster, more reliable, more secure access to the data platform they build on Push the limits of IO, transactions, and concurrency across relational, time-series, and columnar engines Turn hard infrastructure problems into simple capabilities and automation for the developers and customers who build on the platform About the Team The Data Access team owns the ServiceNow ORM and data access layer. We take the platform's logical object model and translate every data request into high-performance queries against many database engines, including our homegrown RaptorDB (PostgreSQL), MariaDB, Oracle, and Trino, graph databases, and time-series databases. Our home-grown SQL generation engine, table management, and database metadata services are what let application developers build powerful applications across industries without ever having to manage engine complexity. That makes us one of the most leveraged teams in the company. A single improvement to our engine speeds up thousands of applications and millions of queries, and getting it wrong is not an option. As a Senior Staff Software Engineer , you'll be a key technical leader in the Platform Persistence group. You'll set the architectural direction for the data access layer as it expands into new engines and AI-driven workloads, and raise the bar for engineering craftsmanship across the organization. Why you'll love it here Problems that are hard: Query translation across heterogeneous engines, concurrency and locking at scale, and production issues that only show up at extreme volume. Impact you can measure: Your work touches every product on the platform. Real ownership: You'll set direction, write the design docs, and take features from idea to production, shaping the roadmap alongside product and engineering leadership. A team that likes the craft: We care about clean architecture, deep debugging, and mentoring each other, and we enjoy working through the gnarly problems together. What you'll do Set the technical direction and architecture strategy for the data access layer, balancing long-term scalability with delivery Work on core data architecture that touches every part of the product, keeping it high-quality, reliable, secure, and fast Own features from design through delivery, turning business requirements into well-architected, cross-team solutions Lead design and code reviews, championing performance, maintainability, and testability across multiple teams Define comprehensive test strategies covering functional, regression, integration, and performance testing Diagnose and resolve the hardest production issues across the stack Mentor engineers at every level and raise the technical bar across the organization To be successful: Having aptitude for learning new technologies quickly Demonstrated success completing complex, cross-team projects, on time and with quality Experience with troubleshooting difficult production issues e.g., memory leaks, concurrency issues, locking issues, network problems, intermittent failures etc. across the stack Track record of technical leadership — influencing architecture and engineering decisions across multiple teams without relying on direct authority Strong written and verbal communication skills, including experience authoring design docs/RFCs and presenting technical strategy to senior engineering leadership To be successful in this role you have: 12+ years of software development experience with a Bachelor's degree; OR 8+ years with a Master's degree; OR 5+ years with a PhD; OR equivalent work experience. A demonstrated track record of technical leadership at a Staff or Senior Staff level (or equivalent) Expert level with core Java development Advanced-Expert level of backend platform development Expert level understanding of best practices for object-oriented and modularized software, with emphasis on Java Knowledge and/or experience with relational databases: PostgreSQL, Oracle, MySQL, Trino, etc. Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization at scale Experience with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines Deep understanding of software quality principles including reliability, observability, and production readiness Good understanding of cloud-based and distributed systems Experience leveraging or critically thinking about how to integrate AI into engineering work — whether using AI-powered coding and operational tooling, automating workflows, or reasoning about how AI changes the way software and infrastructure are built. Nice to have: Familiarity with ServiceNow platform is a plus Familiarity with RDBMS internals Familiarity with Neo4J and graph databases Passionate about database technologies Experience with Unix shell Experience working in a DevOps environment Experience working in a customer focused environment For positions in this location, we offer a base pay of $201,300 - $352,300 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

We are the AI Experience Framework (AIUX) team that builds the platform that powers ServiceNow's AI-first user interfaces. Using modern Lit-based web components, AIUX builds modular, reusable conversational experiences that serve as the technical foundation for conversation-first applications like Employee Slate. This role owns full-stack architectural decisions in a modern JavaScript/component-driven environment, working across AI integration, performance scale, and multi-team coordination — spanning our SSR runtime (server-rendered Lit components, versioned request routing, isolated execution pools) and the ServiceNow Glide platform layer it integrates with. What you'll do: Work with product owners to understand detailed requirements and drive the full development lifecycle Build software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs Contribute to the design and implementation of new products and features while enhancing the existing product suite Apply advanced knowledge of data structures, algorithms, OO design, design patterns, and performance/scale considerations Raise the engineering bar through architecture reviews, code reviews, mentoring, and technical direction To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Completed a Master's degree in Computer Science, Computer Engineering, or similar field 3 years of professional software engineering experience with deep expertise in JavaScript and substantial experience in Java or a similar OO language (C++, C#, Go) Passion for JavaScript and the Web as a platform, reusability, and componentization Strong and demonstrated experience with modern UI frameworks: Angular, React, Vue, or Lit Strong and demonstrated knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Strong and demonstrated knowledge and experience with relational databases: development, troubleshooting, and performance optimization Strong and demonstrated experience in server-side rendering and hydration, including the failure modes specific to isomorphic rendering (markup mismatches, browser-API leakage into server code) Strong and demonstrated systems-level Node.js experience: process/worker isolation (V8 isolates or equivalent sandboxing), HTTP/1.1 and HTTP/2 semantics, reverse proxying, and designing for concurrent versioned rollouts Comfortable working across a JVM/Maven backend (Java, ServiceNow Glide platform conventions) in addition to a Node/TypeScript SSR stack Demonstrated experience as a senior individual contributor responsible for code quality, and mentoring Exposure to multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks, service-oriented architecture Preferred — AIUX Framework specific Experience with build systems that emit multiple targets from one component source (server bundles vs. code-split browser bundles) Hands-on experience operating services in Kubernetes: deployment configuration, scaling, rollout/rollback, and incident response Experience building and maintaining observability tooling (Grafana dashboards, Prometheus alerting) for production systems For positions in this location, we offer a base pay of $145,270 - $160,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

About the Team The Multimodal team is transforming how ServiceNow understands multimodal content, including documents, images, and videos, by bringing the latest advances in AI into enterprise workflows. We build and own the platform services and products that power use cases across document extraction, visual understanding, and agentic automation. Our team includes ML engineers and applied researchers who are passionate about turning cutting-edge research into reliable products that deliver real customer impact. Job Description The Machine Learning Engineer designs, builds, deploys, and operates the services behind ServiceNow's multimodal AI capabilities, helping the platform understand documents, images, and videos. The Engineer works on the platform services and products that bring LLMs into reliable, scalable enterprise features. This role needs someone who cares deeply about building production-ready ML services: designing clean APIs and pipelines, deploying and scaling services on Kubernetes, and keeping them fast, observable, and resilient. The Engineer owns the quality and correctness of what ships, whether the code was written by a human or with the help of AI coding agents. What you get to do: Build scalable ML services. Design, develop, and improve services and pipelines for document extraction, visual understanding, and agentic automation, integrating LLMs into production systems. Deploy and operate on Kubernetes. Containerize, deploy, and scale services on Kubernetes, and contribute to CI/CD, observability, and alerting that keep them reliable. Own quality and reliability in production. Write clean, tested code, build automated tests, monitor service health, and help investigate and resolve customer-facing issues such as performance limits and quality gaps. Build product features end to end. Turn product requirements into well-designed features, from API design and data handling to performance tuning and release. Collaborate across teams. Partner with product managers, engineers, designers and consuming product teams to define success criteria, understand tradeoffs, and communicate capabilities and limitations clearly. Qualifications Master's degree in Computer Science, Machine Learning, or a related technical field, with 1 to 3 years of related experience. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Software engineering fundamentals. Strong command of data structures, algorithms, system design, APIs, concurrency, and testing. Java or JavaScript experience is a bonus. Hands-on experience with Docker and Kubernetes ML foundations. Solid understanding of machine learning fundamentals and how LLMs and vision-language models are integrated into applications. Computer vision and model evaluation. Understanding computer vision techniques and the ability to evaluate model quality independently, including designing test sets and choosing the right metrics. Production mindset. Experience building, deploying, and operating services, with attention to scalability, observability, and reliability. Hands-on multimodal experience. Projects, research, or work involving document understanding or multimodal models is a strong plus. AI-native approach. Curiosity and a track record of using AI tools to improve engineering workflows. Growth mindset. Eagerness to learn, take ownership, and grow in a collaborative team. For positions in this location, we offer a base pay of $158,900 - $178,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

This role is for an engineer who is beginning their software engineering career and learning to build reliable, maintainable AI-native and cloud-native software. The IC2 engineer works on well-defined features and components with close guidance from senior engineers and tech leads. They focus on developing solid software engineering fundamentals, gaining hands-on experience with modern development practices, and learning to integrate AI/ML services into applications. This role provides mentorship and opportunities to grow technical depth in Python, Java, JavaScript, and ServiceNow platform development while contributing meaningfully to the product. Responsibility Area: Software Development • Develop software features and components under the direction of senior engineers; take ownership of well-defined, scoped tasks • Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices • Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation • Work with assigned features from design through development, testing, and deployment with guidance from teammates • Troubleshoot and debug issues in development and staging environments; escalate complex issues to senior engineers • Follow secure coding practices, including responsible handling of customer data and AI safety considerations • Participate in code reviews and actively incorporate feedback from senior engineers • Learn and apply CI/CD practices; contribute to automated testing and deployment pipelines Responsibility Area: ServiceNow Platform Development • Develop features and customizations on the ServiceNow platform under supervision • Write ServiceNow workflows, business rules, and automation using JavaScript and GlideScript with guidance • Build forms and dashboards on ServiceNow; learn data model design and query optimization techniques • Contribute to ServiceNow plugin and app development following established patterns and best practices • Learn ServiceNow APIs, web services, and integration patterns through hands-on implementation • Participate in ServiceNow application maintenance and support for assigned features • Seek to understand ServiceNow platform capabilities and how they apply to business problems Responsibility Area: Learning & Collaboration • Learn from code reviews, pair programming, and mentorship from senior engineers • Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges • Actively participate in team discussions, design reviews, and sprint planning • Communicate clearly about progress, blockers, and technical challenges • Participate in knowledge-sharing sessions and team learning opportunities • Support junior teammates and newer developers by sharing what you've learned • Take initiative to understand the broader system and how your work fits into the product Responsibility Area: Customer Support & Quality • Participate in customer issue triage and bug fixing under supervision • Assist senior engineers in troubleshooting customer-reported issues and understanding root causes • Contribute to customer documentation and internal knowledge bases • Learn from customer issues and help identify patterns that could prevent future problems • Handle support tickets for issues in your area with guidance from teammates • Communicate respectfully and professionally with customers and internal teams • Seek to understand customer needs and how they use the application • Bachelor's degree in computer science, engineering, or related field (or equivalent practical experience) • 2-5 years of professional software development experience • Proficiency in at least one programming language (Python, Java, or JavaScript); willingness to learn others • Understanding of fundamental software engineering concepts: version control, testing, debugging • Basic knowledge of relational databases and SQL • Familiarity with RESTful APIs and modern web services • Strong problem-solving skills and ability to learn quickly from feedback • Good communication skills and ability to work collaboratively with a team • Understanding of AI/ML concepts; hands-on experience with LLMs or AI APIs a plus • Prior experience or coursework with ServiceNow platform is a plus • Experience with Agile development methodologies is a plus • Ability to take direction, ask for help when needed, and work independently on assigned tasks • Passion for software quality, testing, and continuous learning For positions in this location, we offer a base pay of $125,700 - $194,800 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

About the Team The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products. What you get to do in this role: Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. Contribute to the design and implementation of new products and features while enhancing existing product capabilities. Integrate automated testing into development workflows to ensure consistent quality across releases. Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. Develop comprehensive test strategies covering functional, regression, integration and performance aspects Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. To be successful in this role you have: Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 6+ years of experience in software engineering, with a track record of delivering high-quality products. Proficiency in Python, Java, or similar object-oriented languages. Experience with modern front-end frameworks such as Angular, React, or Vue. Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines Understanding software quality principles including reliability, observability, and production readiness. Ability to troubleshoot complex systems and optimize performance across the stack. Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems Why Join Us Build and deliver high-impact software that powers digital experiences for millions of users. Collaborate in a culture that values craftsmanship, quality, and innovation. Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. Be part of a culture that encourages innovation, continuous learning, and shared success. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

What you get to do in this role Design and develop scalable, reliable and maintainable software across the stack. Partner with product managers to translate requirements into well-architected solutions and own features end-to-end. Build intuitive, extensible experiences using modern UI frameworks such as React, Angular or Vue. Design and deliver new products and features while enhancing existing capabilities. Embed automated testing and quality practices across functional, integration, regression and performance testing. Participate in design and code reviews, championing engineering best practices, performance and maintainability. Troubleshoot complex systems, optimise performance and strengthen reliability, observability and production readiness. Share knowledge and best practices to foster a culture of engineering excellence and continuous improvement. To be successful in this role, you have: Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 6+ years of software engineering experience delivering high-quality products. Proficiency in JavaScript, Python, Java or similar object-oriented languages. Experience with modern front-end frameworks, such as React, Angular or Vue. Strong foundations in data structures, algorithms, object-oriented design and design patterns. Experience with automated testing and CI/CD pipelines. Experience using AI-powered tools or workflows, including validating datasets, model outputs or inference consistency. Strong problem-solving skills and the ability to optimise performance across the stack. Familiarity with modern development tools, including IDEs, debuggers, profilers, source control and Unix-based systems. A demonstrated ability to apply critical thinking when using AI to improve workflows, decision-making and problem-solving. Why Join Impact Engineering Build high-impact software that powers digital experiences for millions of users. Work alongside talented engineers in a culture of craftsmanship, quality and innovation. Leverage AI and automation to enhance engineering excellence and product reliability. Grow through continuous learning, knowledge-sharing and meaningful technical challenges. NOTE Australian citizenship and the ability to obtain and maintain an Australian Government Baseline Security Clearance are mandatory requirements for this role. Candidates must currently reside in Australia and, if offered employment, be willing to undergo and successfully complete the required security clearance assessment and adjudication process. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

We're looking for a Staff Full Stack Developer to help build and scale our AI-powered tools for application development. You'll work at the intersection of UI, backend, and AI-driven engineering — architecting solutions that improve developer experience, expand platform capabilities, and drive engineering excellence across the team. What you'll do: Design and implement AI-powered tools for application development, using cutting-edge technical approaches to deliver business value Architect and build core web technology stacks — authentication, event tracking, application platform, and design systems Drive architecture and engineering standards at the team and division level, promoting best practices for building modular, scalable web apps and APIs Design, develop, and maintain microservices-based applications on Kubernetes, improving scalability, reliability, and deployment speed Work closely with product, ML, and engineering teams to enhance developer experience, close technology gaps with creative solutions, and increase customer adoption Expand the product's reach to more customers, domains, and global markets while maintaining high engineering quality Integrate AI into engineering workflows and decision-making — using AI-powered tools, automating processes, and applying AI-driven insights to improve how the team builds and ships software Operate at a startup pace with a high degree of total ownership, even within a larger organization 10+ years of software engineering experience building scalable, high-quality applications Expertise in Java, JavaScript and modern UI frameworks — React, Angular, or Lit (required) Hands-on proficiency using AI tools (e.g., Copilot, Claude, or similar) in day-to-day development work is a must Strong command of UI design principles, usability, cross-browser compatibility, and accessibility standards Experience with REST, JSON, AJAX, and relational databases Experience with event-driven and stateless architectures, functional programming, and abstract data types (ADTs) Demonstrated experience driving architecture and engineering standards at a team or division level Strong critical thinking and a track record of integrating AI into engineering processes, workflows, or decision-making Excellent cross-functional collaboration skills and strong product sense BS or higher in Computer Science or a related field, or equivalent practical experience A constant thirst for learning and willingness to work outside your comfort zone Backend development experience with Java is an added advantage ServiceNow platform certification and/or development experience is a strong added advantage Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

What you do in this role: Responsible for vulnerability management and security automation across the Moveworks AI cloud infrastructure and developer platform Closely work with platform, machine learning, search, data, and frontend teams to understand their security and infrastructure needs, and execute on DevSecOps roadmap initiatives Triage and drive remediation of findings from SAST, dependency, and container vulnerability scans across multi-cloud infrastructure, including AWS and Azure environments Implement and tune policy-as-code guardrails for Kubernetes and infrastructure-as-code, closing gaps identified through audits and scans Support secrets management operations, identity federation (IRSA on AWS, Managed Identity/Workload Identity on Azure), and least-privilege access patterns across the environment Build and manage CI/CD pipeline security controls (artifact signing, build provenance, dependency pinning) as part of the broader infrastructure-as-code and automation stack Support replatformization efforts extending infrastructure and security controls to Azure and other hyperscaler environments, including AKS cluster security posture Work closely with the security team on compliance automation, evidence collection, and audit readiness as ServiceNow's controls are adopted To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 3-5 years of experience in DevOps, Platform, or Security Engineering Hands-on technical contributor with a strong sense of ownership, able to work through vulnerability findings and remediation from triage to closure Working knowledge of AWS infrastructure, including IAM roles, security groups, and core networking (VPC, DNS) Working knowledge of, or strong interest in, Azure infrastructure and security services (Azure AD/Entra ID, Azure Key Vault, Network Security Groups, Azure Policy, Microsoft Defender for Cloud) Experience with vulnerability scanning and security tooling: SAST, container/image scanning, dependency scanning, SBOM generation, across AWS and/or Azure Experience with Kubernetes cluster fundamentals and workload security; exposure to both EKS and AKS is a plus Working knowledge of secrets management, encryption, certificate management, and related security practices across cloud providers Comfortability with tools such as Terraform, Vault, OPA/Kyverno, Jenkins, ArgoCD/Flux, Helm Scripting proficiency in Python, Bash, or Go for automating repetitive security and operations tasks An appetite for working at a startup pace on challenging problems with a high degree of ownership Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.