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The ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact About the Team The Global Security Support Center (GSSC) plays a critical role in strengthening ServiceNow’s internal and external security posture and acts as a key interface with customers on security‑related matters. GSSC AppSec is a globally distributed team responsible for owning the Customer Penetration Testing & Security Findings (CPT & SF) program, partnering across the Security Organization to reduce risk, handle escalations, and represent the voice of the customer. This role is focused on ServiceNow instance security, helping customers and internal teams identify, understand, and remediate insecure configurations and instance‑level security gaps. Role Summary As an Staff Application Security Engineer in GSSC AppSec, you will secure ServiceNow instances by identifying configuration‑driven security risks, validating customer‑reported findings, and driving clear, actionable remediation guidance. This is a hands‑on technical role that blends application security expertise with deep ServiceNow platform knowledge. At the senior end of the range, you will operate with minimal direction, own complex instance‑security problem spaces, and influence how GSSC AppSec scales instance security guidance and posture improvements globally. Key Responsibilities ServiceNow Instance Security & Hardening Assess ServiceNow instance configurations against security baselines and identify misconfigurations that impact confidentiality, integrity, or availability. Develop and maintain prescriptive instance‑hardening guidance covering authentication, access controls, encryption, logging, monitoring, and operational security. Translate security requirements and risk into clear, customer‑consumable recommendations that can be implemented by teams with varying security maturity. Identify recurring misconfiguration patterns and drive systemic improvements (guidance, tooling, checks). AppSec & Customer Security Findings (CPT & SF) Triage, validate, and contextualize customer‑reported security findings where instance configuration or deployment patterns are a contributing factor. Distinguish between product vulnerabilities vs. configuration issues, documenting impact and appropriate remediation paths. Partner with Product Security, Engineering, and other Security teams to resolve complex or high‑impact findings. Support escalations and high‑visibility customer interactions as an instance‑security subject‑matter expert. Required Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 8+ years with strong foundation in application security (vulnerability analysis, secure design principles, threat modeling mindset). Or similar experience with education Ability to read, write, and debug code to validate findings and understand security impact. Experience translating security risk into actionable remediation guidance. Excellent written and verbal communication skills, especially for customer‑facing or executive‑visible content. Preferred Qualifications Hands‑on experience with the ServiceNow platform, especially platform security features, configuration, and administration. Familiarity with SaaS security posture management and misconfiguration risk. Prior experience supporting customer‑reported security findings, escalations, or external security reviews. Experience influencing security outcomes without direct authority (cross‑functional collaboration). What Success Looks Like Customers and internal teams receive clear, accurate, and actionable guidance to secure their ServiceNow instances. Reduced repeat instance‑security issues through improved baselines, guidance, and detection. Faster, higher‑confidence triage of customer‑reported security findings tied to instance configuration. GSSC AppSec becomes more scalable and consistent in how it addresses instance‑level security risk. #SecurityJobs West Palm Beach Florida (WPB) is available to for Relocation. Full relocation costs are provided by ServiceNow JV20 For positions in this location, we offer a base pay of $176,100 - $308,200 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

About the Team: ITOM Discovery product is part of the Service Operations Business Unit that brings together IT Service Management (ITSM), IT Operations Management (ITOM), and CMDB capabilities on the ServiceNow Platform. This product engineering organization builds the software that helps customers deliver resilient, intelligent, and efficient enterprise services. Together, these capabilities help customers modernize how they deliver and operate services, improve reliability, reduce manual effort, and drive measurable productivity outcomes on a single platform. This engineering organization is a dynamic group of builders, thinkers, and problem-solvers focused on delivering scalable, AI-powered software products that improve how organizations work. We value clean architecture, intuitive experiences, operational excellence, and a culture of continuous improvement. Every engineer plays an important role in shaping the quality, reliability, and long-term success of our products. What you get in this role : As a Senior Manager of Engineering, you will lead the teams that architect and build assistive and autonomous AI-native products to usher customers (IT departments using our IT operations management applications) into an agentic-first era. The work will span large-scale distributed systems, data ingestion, context creation and utilization, agentic harnesses, cost optimization, and agentic feedback loops to ensure value realization for our customers. This role requires people leadership, thought leadership, deep technical expertise, strong architectural judgment, and a keen understanding of the scientific method to ship and refine real product through iterative experimentation. You will be accountable for the growth, health, and delivery outcomes of your teams. Own technical strategy and delivery for your teams. Set architectural direction, hold the bar on quality and reliability, and stay close enough to the work to validate hypotheses through evidence, not theory. Hire, coach, and develop engineers, tech leads, and managers. Build inclusive, high-performing teams with clear career paths and durable ownership. Identify and address value realization gaps in products that exist but aren’t delivering expected outcomes. Diagnose root causes (architecture, UX, data quality, feedback loops, cost) and direct targeted improvements. Establish architecture patterns, engineering standards, and operating rhythms specific to your problem domain. Document tradeoffs, rationale, and implementation guidance to help teams move faster and make consistent decisions. Collaborate across ITOM engineering teams to share learnings, validate approaches, and accelerate adoption of patterns that work. Collaborate with stakeholders across Product, Design, Security, Operations, Sales, and Customer Success — aligning on roadmap and release readiness, meeting security and compliance requirements, and feeding field and customer signal back into engineering priorities. To be successful in this role, you have: Experience leveraging or critically evaluating how AI can be integrated into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact on the business or industry. 10+ years of related engineering experience, including 3+ years leading and managing engineering teams (including managers or team leads), or equivalent practical experience. Strong experience building and operating large-scale distributed systems, enterprise platforms, data-intensive products, cloud-scale infrastructure. Deep understanding of system design for scale, reliability, observability, fault tolerance, data quality, security, and production readiness. Strong technical depth in Java, Golang or similar programming languages. Strong judgment in balancing long-term architecture with pragmatic execution, customer impact, engineering velocity, and business priorities. Experience mentoring senior engineers, raising engineering standards, and building reusable patterns that create leverage across teams. Proven ability to define technical direction, influence architecture across teams, and translate ambiguous product strategy into executable engineering plans. Ability to lead through formal authority and technical credibility alike, building alignment across peer engineering, Product, Design, Security, Operations, Sales, and Customer Success organizations. Experience with enterprise IT operations management, Agentic AI, Harness engineering, is a strong plus. For positions in this location, we offer a base pay of $190,900 - $334,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

What You Will Do We are looking for a search relevance engineer to work with a team to improve a search based question answering platform. At Moveworks, we build search technology to answer enterprise users’ tech questions instantly, by combining modern information retrieval methodology with the latest advancement in natural language understanding. Our core Search product value is achieved through the capability of accurately retrieving, matching and ranking text snippets extracted from heterogeneous knowledge sources, as direct answers to users’ requests. You will play a critical role in boosting answer quality by meeting the challenges such as lexical gap, semantic text understanding, and data sparsity. We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions. Craft new ranking features and optimizing existing ones to enhance relevance metrics Develop algorithm framework to support diversified ranking features Design platform and tooling to enable parallel ranking experiments Develop metrics to evaluate ranking performance What You Bring To The Table First-hand experience in traditional information retrieval techniques, or machine learning based ranking models Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality Background in text processing, information retrieval, natural language understanding, or machine learning Nice to Have Experience in Golang For positions in this location, we offer a base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. PLEASE DO NOT APPLY if you cannot meet this Federal Requirement. Thank you in advance. The ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact About the Team The Identity Platform Engineering team builds and operates the enterprise Identity and Access Management platform that secures ServiceNow employees, systems, and partners worldwide. We are a team focused on engineering excellence — modernizing how identity governance is built, tested, and delivered. We manage enterprise-scale Identity Platforms and ServiceNow integrations across global and regulated environments, and we are expanding our capabilities into Non-Human Identity governance and AI-assisted access intelligence. We are looking for a Senior Staff IAM Software Engineer to bring full stack and systems depth to the team, build our DevOps engineering foundation, own critical platform integrations, and elevate the engineers around them. What you'll do Participate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability. Lead the development of end-to-end CI/CD pipelines using GitLab, GitLab Runners, Jenkins, and Nexus — moving the team from manual to automated, repeatable development and testing workflows. Implement infrastructure-as-code and configuration management with Terraform, Ansible, and Puppet. Own system integrations across Identity Platforms and ServiceNow — APIs, connectors, provisioning workflows, and lifecycle automation. Contribute full stack development across backend services and user-facing IAM workflows; provide technical input on UI design and implementation. Apply data analytics to identity governance: RBAC role mining, access pattern analysis, entitlement optimization, and AI-assisted access request recommendations. Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability. Mentor and guide 4-5 junior to mid-level engineers, fostering a culture of technical excellence, engineering craftsmanship, and continuous improvement. Partner with security, compliance, and platform teams to deliver solutions that are secure, scalable, and audit-ready. Explore and advocate for new patterns that improve system resilience, developer velocity, and operational maturity. Partner with principal-level staff to drive initiatives and maintain organizational standards. Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers and other engineering teams to define frameworks. To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Deep technical hands-on experience building production enterprise-level platforms. Strong IAM Domain Experience with Identity Lifecycle, RBAC/ABAC, Access Certifications, and Privileged Access Management 10+ years of software engineering experience; 3+ years as a senior staff, or equivalent experience and education. Full stack development depth: strong backend proficiency (Java or Python, MySQL or PostgreSQL) and working knowledge of frontend technologies (JavaScript, AngularJS, REST APIs, HTML/CSS). Systems engineering experience designing and operating complex, distributed enterprise platforms. Excellent problem-solving skills and ability to lead large-scale technical initiatives Hands-on experience building CI/CD pipelines and DevOps workflows using GitLab, Jenkins, Nexus, JFrog or equivalent tooling. Proficiency with infrastructure automation: Terraform, Ansible, and/or Puppet. Identity data analytics ability — designing queries, building pipelines, and deriving actionable insights from operational or identity data sets. Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines. Strong knowledge of distributed systems, RESTful APIs, and software quality principles including reliability and observability. Proven ability to mentor engineers and lead cross-functional technical initiatives from conception to delivery. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on identity governance. A growth mindset and a passion for staying on top of new technologies and industry trends. Preferred Qualifications Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization 10+ years of experience with Java, C#, or another high-level, compiled language 5+ years of experience with automated testing frameworks (e.g., JUnit, Selenium, Playwright, TestNG) and integrating tests into CI/CD pipelines Familiarity with enterprise Identity governance platforms (e.g. SailPoint, Veza) or ServiceNow platform integrations (ITSM/ITOM/workflow). Strong understanding of SAML, OAuth2, OIDC, and SCIM. Experience with graph databases (Neo4j) or ML-assisted role mining and access recommendation systems Exposure to regulated or compliance-constrained environments (FedRAMP, GCC, or equivalent). Experience with AI productivity and coding tools such as Cursor, Windsurf, or equivalent. Ability to troubleshoot complex systems and optimize performance across the stack. Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems #SecurityJobs West Palm Beach Florida (WPB) is available to for Relocation. Full relocation costs are provided by ServiceNow For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. PLEASE DO NOT APPLY if you cannot meet this Federal Requirement. Thank you in advance. The ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact About the Team The Identity Platform Engineering team builds and operates the enterprise Identity and Access Management platform that secures ServiceNow employees, systems, and partners worldwide. We are a team focused on engineering excellence — modernizing how identity governance is built, tested, and delivered. We manage enterprise-scale Identity Platforms and ServiceNow integrations across global and regulated environments, and we are expanding our capabilities into Non-Human Identity governance and AI-assisted access intelligence. We are looking for a Senior Staff IAM Software Engineer to bring full stack and systems depth to the team, build our DevOps engineering foundation, own critical platform integrations, and elevate the engineers around them. What you'll do Participate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability. Lead the development of end-to-end CI/CD pipelines using GitLab, GitLab Runners, Jenkins, and Nexus — moving the team from manual to automated, repeatable development and testing workflows. Implement infrastructure-as-code and configuration management with Terraform, Ansible, and Puppet. Own system integrations across Identity Platforms and ServiceNow — APIs, connectors, provisioning workflows, and lifecycle automation. Contribute full stack development across backend services and user-facing IAM workflows; provide technical input on UI design and implementation. Apply data analytics to identity governance: RBAC role mining, access pattern analysis, entitlement optimization, and AI-assisted access request recommendations. Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability. Mentor and guide 4-5 junior to mid-level engineers, fostering a culture of technical excellence, engineering craftsmanship, and continuous improvement. Partner with security, compliance, and platform teams to deliver solutions that are secure, scalable, and audit-ready. Explore and advocate for new patterns that improve system resilience, developer velocity, and operational maturity. Partner with principal-level staff to drive initiatives and maintain organizational standards. Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers and other engineering teams to define frameworks. To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Deep technical hands-on experience building production enterprise-level platforms. Strong IAM Domain Experience with Identity Lifecycle, RBAC/ABAC, Access Certifications, and Privileged Access Management 10+ years of software engineering experience; 3+ years as a senior staff, or equivalent experience and education. Full stack development depth: strong backend proficiency (Java or Python, MySQL or PostgreSQL) and working knowledge of frontend technologies (JavaScript, AngularJS, REST APIs, HTML/CSS). Systems engineering experience designing and operating complex, distributed enterprise platforms. Excellent problem-solving skills and ability to lead large-scale technical initiatives Hands-on experience building CI/CD pipelines and DevOps workflows using GitLab, Jenkins, Nexus, JFrog or equivalent tooling. Proficiency with infrastructure automation: Terraform, Ansible, and/or Puppet. Identity data analytics ability — designing queries, building pipelines, and deriving actionable insights from operational or identity data sets. Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines. Strong knowledge of distributed systems, RESTful APIs, and software quality principles including reliability and observability. Proven ability to mentor engineers and lead cross-functional technical initiatives from conception to delivery. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on identity governance. A growth mindset and a passion for staying on top of new technologies and industry trends. Preferred Qualifications Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization 10+ years of experience with Java, C#, or another high-level, compiled language 5+ years of experience with automated testing frameworks (e.g., JUnit, Selenium, Playwright, TestNG) and integrating tests into CI/CD pipelines Familiarity with enterprise Identity governance platforms (e.g. SailPoint, Veza) or ServiceNow platform integrations (ITSM/ITOM/workflow). Strong understanding of SAML, OAuth2, OIDC, and SCIM. Experience with graph databases (Neo4j) or ML-assisted role mining and access recommendation systems Exposure to regulated or compliance-constrained environments (FedRAMP, GCC, or equivalent). Experience with AI productivity and coding tools such as Cursor, Windsurf, or equivalent. Ability to troubleshoot complex systems and optimize performance across the stack. Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems #SecurityJobs West Palm Beach Florida (WPB) is available to for Relocation. Full relocation costs are provided by ServiceNow For positions in this location, we offer a base pay of $190,900 - $334,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

About the team We build the workflow and automation engines that power how work gets done across the ServiceNow Platform. Our engines process billions of workflow transactions every month across enterprise customers, and we're now extending that foundation to support AI-native, agentic workflows. This is a team that cares about getting the architecture right, not just shipping features. We spend real time on performance, reliability, and making sure the platform holds up as customers push more volume and more complexity through it. What you'll do As a Principal Software Engineer, you'll take on hard architecture problems across our workflow and automation stack, including how we evolve it toward agentic, AI-driven execution at scale. Lead architecture and technical direction for problem areas across the portfolio, working with product and engineering leads to figure out what's blocking progress and where the real opportunities are. Get hands-on. Build the prototypes and reference implementations that prove out an architectural idea before a whole team commits to it. Test ideas with real experiments and real data, not just design docs. Use what you learn to shape the direction. Help move existing workflow capabilities toward AI-native patterns: agentic execution, better use of context and data, more autonomous flows, and connect that to concrete engineering work. Dig into cases where an agentic feature exists but isn't delivering the value it should. Figure out if it's the architecture, the data, the UX, or the cost model, and drive the fix. Write down the patterns and tradeoffs that work so other teams don't have to rediscover them. Sit in on design reviews and tough calls across teams. Push back with data when something looks risky, and help teams weigh shipping speed against long-term durability. Work across engineering teams to share what's working and help good patterns spread faster. What we're looking for 15+ years of engineering experience, or equivalent. Real experience building and running large-scale distributed systems: workflow engines, integration platforms, data-heavy products, or cloud infrastructure. Solid grasp of system design for scale, reliability, observability, and production readiness, including database architecture at high transaction volume. Strong depth in Java, Python, or a comparable language. A track record of setting technical direction and influencing architecture across teams, even without a formal reporting line. Comfortable leading through credibility and collaboration rather than title. Good judgment on when to invest in long-term architecture versus when to just ship. Experience mentoring senior engineers and building patterns that other teams actually reuse. Experience with AI-powered products, agentic systems, or workflow automation platforms is a strong plus. Comfortable reasoning about AI-assisted workflows: data quality, correctness, evaluation, safety, and where a human needs to stay in the loop. Bonus if you've worked on large-scale enterprise customers or led complex platform migrations. Why this role You'd be shaping how our workflow and automation engines move into an agentic future, on a platform that already runs at serious scale. You'd work with teams that care about doing this well, not just doing it fast. To be successful in this role, you have: 15+ years of related engineering experience, or equivalent practical experience. Strong experience building and operating large-scale distributed systems, workflow engines, integration frameworks, or cloud-scale infrastructure handling high transaction volume. Deep understanding of system design for scale, reliability, observability, fault tolerance, data quality, security, and production readiness. Strong technical depth in Java, Python, or similar programming languages. Proven ability to define technical direction, influence architecture across teams, and translate ambiguous product strategy into executable engineering plans. Ability to operate as a Principal IC by leading through technical credibility, collaboration, and influence rather than formal authority. Strong judgment in balancing long-term architecture with pragmatic execution, customer impact, engineering velocity, and business priorities. Experience mentoring senior engineers, raising engineering standards, and building reusable patterns that create leverage across teams. Experience with AI-powered products, automation platforms, AI-assisted workflows, or agentic systems is strongly preferred. Ability to reason about AI-assisted enterprise workflows, including data quality, workflow correctness, evaluation, observability, safety controls, and human-in-the-loop review. Experience with workflow automation, business process management, low-code/no-code platforms, or process/task orchestration at scale is a strong plus. Experience working with large-scale enterprise customers, production systems, and complex migration or modernization efforts is a plus. For positions in this location, we offer a base pay of $221,200 - $387,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.