Careers at Idme

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here . Role Overview ID.me is seeking a developing SOC Analyst to join our growing Security Operations team. This role is ideal for an early-career cybersecurity professional who wants hands-on experience monitoring, investigating, and responding to security threats in a modern cloud environment. You’ll work closely with experienced analysts who will support your growth while you help protect ID.me’s digital identity platform. Key Responsibilities Monitor and analyze security alerts using tools such as SIEM, IDS/IPS, and EDR. Perform initial triage and investigation of security incidents, escalating as needed. Assist in responding to threats such as phishing, malware, and suspicious network or cloud activity. Support incident response efforts, including containment and recovery activities. Conduct basic threat hunting and IOC analysis under senior analyst guidance. Help maintain and improve security documentation, playbooks, and SOPs. Collaborate with IT, Cloud, and DevOps teams to support security best practices. Participate in ongoing training and learning to build skills in incident response, threat intelligence, and detection engineering. Required Qualifications 1–2 years of experience in information security, IT, or a related field. Foundational understanding of security concepts such as threat detection, incident response, and networking. Familiarity with SIEM platforms (e.g., Splunk, Chronicle) and endpoint or network security tools. Basic knowledge of cloud environments (AWS, GCP, or Azure) is a plus. Strong analytical and problem-solving skills. Ability to work collaboratively and communicate clearly within a team. Preferred Qualifications Exposure to scripting or automation (e.g., Python, Bash). Familiarity with threat intelligence, basic forensics, or vulnerability management. Security certifications such as Security+, CEH, or similar. AI & Emerging Technology Exposure Use AI-assisted tools (including LLMs) to support alert triage, investigation, and documentation. Assist in evaluating AI-driven detections and automations to improve SOC efficiency. Learn best practices for securely using generative AI in security operations. What Helps You Succeed at ID.me Passion for cybersecurity and protecting digital identities. Curiosity, coachability, and a strong desire to learn. Comfort working in a fast-paced, evolving environment. A collaborative mindset and willingness to share knowledge. Proactive approach to skill development and problem-solving. Location Candidates must be located in the continental United States. How to Apply Submit your resume and a brief cover letter describing your interest in cybersecurity and career goals to [Insert Application Link or Email]. ID.me is an equal opportunity employer committed to building a diverse and inclusive workplace. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Pay Range $96,086 — $111,683 USD ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy . If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here . Software Development Engineer III – Test Infrastructure Level: SDE III (Individual Contributor) Department: Quality Engineering Location: Mountain View, CA (Onsite) Position Overview As a Software Development Engineer III on the Quality Engineering team, you will build and maintain automation frameworks and testing infrastructure that give ID.me engineering teams the confidence to ship quickly and safely. You'll build tooling for functional, end-to-end, and security-focused test automation, help extend testing coverage into production through canary releases and progressive delivery, and apply AI-assisted testing practices as part of the team's broader adoption. This includes building test coverage for consumer-facing commerce and marketplace experiences (offers, cashback, affiliate/attribution flows) alongside core platform and identity services. You'll work closely with engineering, product, and security teams to raise the bar on quality and resilience across a platform that verifies the identity of millions of users and the commerce experiences built on top of it. Key Responsibilities Build and maintain automation frameworks (Playwright, Python, Jest, API automation) that provide comprehensive, reliable test coverage across ID.me's services. Develop end-to-end and integration tests for complex, asynchronous, event-driven, and eventually-consistent systems, including workflow orchestration platforms such as Temporal. Support testing-in-production practices, including canary deployments, progressive/phased rollouts, synthetic monitoring, and automated rollback triggers, to help validate real-world behavior safely before full release. Build and maintain test automation for commerce and marketplace surfaces, such as offers, cashback, affiliate/attribution and click-tracking accuracy, consent gates, and persona-based experiences (e.g., logged-in/out, member-group-specific offers), including client-side surfaces like browser extensions. Integrate automated testing into CI/CD pipelines (e.g., GitHub Actions), contributing to reusable/shared workflow components that other service teams can adopt. Use AI tools to accelerate test authoring, test plan generation, and code review. Collaborate with development teams on testable code structure, coverage gaps, and quality checks throughout the development lifecycle. Debug and root-cause issues across frontend, backend, APIs, and distributed services, and drive fixes to closure. Help define and track reliability metrics (e.g., time to detect, time to remediate) for the systems you test. Minimum Qualifications 4+ years of experience (or equivalent: 2+ years with a Master's degree) as a software engineer in modern web applications and distributed systems. Proficiency in Python/TypeScript/JavaScript/Java Hands-on experience with Playwright, Jest, and API automation. Experience integrating automated tests into CI/CD pipelines (e.g., GitHub Actions, ArgoCD). Experience testing e-commerce/marketplace experiences, including offers and cashback logic, affiliate/attribution and click-tracking accuracy, consent-gate and error-state flows, and persona- or member-group-based test coverage (e.g., logged-in/out, cashback vs. community offers). Preferred Qualifications Browser & Client-Side Testing: Experience building E2E test frameworks for browser extensions or other client-side commerce surfaces from scratch (page objects, extension-context fixtures, network/HAR-replay stubbing for anti-bot sites, cross-browser dispatch) API & Systems Testing: REST APIs, microservices, distributed and event-driven architectures; workflow orchestration (e.g., Temporal) Testing Strategy & Ops: Canary/phased rollouts, automated rollback, contract testing (Pact), performance/load testing (Locust, k6, Gatling); exposure to failure-triage or flaky-test classification approaches that reduce manual CI triage Engineering & Platform: Java/Spring Boot or Ruby on Rails; GCP, Docker, Kubernetes, Terraform/Helm, Vault-based secrets management; observability and chaos engineering Identity & Security (nice to have): OAuth 2.0/OIDC, RBAC/ReBAC, secrets management, tenant isolation, IDV/KYC and PII/compliance validation AI-Augmented Testing: Using agentic tools for test generation, code review, and test planning Debugging: Strong root cause analysis across frontend, backend, APIs, and distributed services The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range $142,000 — $184,000 USD ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy . If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here . Role Overview ID.me is seeking a Software Engineer III to join the Developer Portal team, where we're building the self-service platform that enables organizations to rapidly integrate id.me Identity proofing is fundamentally complex. Integrating an identity proofing flow requires many steps while meeting standards-body assurance requirements. The Developer Portal is the product that brings those pieces together for the external developer. Today, much of that onboarding is still performed manually by in-house Solutions Consultants who have many other responsibilities. Our mission is to enable customers and their developers to register their application, configure their identity needs, test in a production-like sandbox, and launch to production all through a modern self-service experience. This is a backend-leaning full-stack role . You will spend most of your time designing and building the services, APIs, and data models behind the portal — application registration, authorization, and the developer-facing APIs our customers integrate against. You'll also ship the user-facing surfaces of those services power, working in our Next.js and React frontend to take features all the way to the customer rather than handing them off at the API boundary. You'll own features end-to-end: from API contract through database schema, deployment, and production operation. You'll take defined problems, coordinate across teams to land them safely, and grow into technical ownership of the systems you build. Our backend services are primarily Java (Spring Boot) alongside legacy Ruby services powering identity, organizations, applications, and authorization. The frontend is a micro-frontend platform built with Next.js , React , and TypeScript . Previous Ruby experience is welcome but not required — we value engineers who are comfortable learning whatever technology the problem requires. This position is based in our Mountain View, CA office five days per week. Key Responsibilities Build & Ship Self-Service Developer Features Design and implement Developer Portal capabilities end-to-end — from API contract design through database schema, frontend integration, and deployment. Independently drive small-to-medium features, coordinating with adjacent teams where your work crosses service boundaries. Own API Contracts & Data Models Own the data models and REST API contracts for the capabilities you build, making deliberate decisions about backwards compatibility and versioning. Our customers integrate directly against these contracts, so changes must be additive and safe by default. Authentication, Authorization & Identity Build secure Developer Portal capabilities spanning OAuth 2.0, OpenID Connect, enterprise SSO, multi-tenant authorization, relationship-based access control, session management, credential management, and identity-aware application provisioning. Partner with our Identity, Organizations, Authorization, and Platform Engineering teams to evolve these capabilities without disrupting existing integrations. Cross-Functional Collaboration Partner with Product, Design, Architecture, and platform teams to clarify requirements, surface risks early, and keep the developer experience coherent as the platform grows. Required Qualifications Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. 4+ years of professional software development experience building and operating production backend services. [Less for PhD, Master's] Strong experience building backend services and REST APIs using a modern web framework such as Java (Spring Boot), Ruby on Rails, Node.js, or similar. Deep experience with relational databases, including authoring complex SQL and performing safe schema migrations against production systems. Experience designing REST API contracts, including versioning and backwards compatibility, and documenting them with OpenAPI or a similar specification. Working proficiency with TypeScript and React — comfortable shipping customer-facing features through a modern frontend without requiring a frontend specialist to finish the work. Working familiarity with authentication and authorization concepts such as OAuth 2.0, OpenID Connect, or related identity standards. Demonstrated experience independently driving small-to-medium technical initiatives from definition through production, including cross-team coordination. Proficiency with AI-assisted development tooling (e.g., Claude Code, Cursor) and a commitment to an AI-first engineering culture that leverages these tools to improve software quality, testing, and engineering velocity. Strong communication and collaboration skills, with experience partnering across Product, Design, and Engineering. Preferred Qualifications Has built developer experience as an explicit goal for example SDKs, API reference docs, quickstarts, sandbox or test environments, error messages and debugging surfaces, or self-serve onboarding flows and can speak to how it changed time-to-first-successful-integration for real external developers. Experience building developer-facing platforms such as developer portals, API platforms, authentication platforms, cloud platforms, payments platforms, or other self-service developer experiences. Experience with modern Java (21+) and Spring Boot in production codebases. Experience with Ruby on Rails. Experience with PostgreSQL specifically, including graph-like or highly relational data models. Experience with Next.js, or with micro-frontend architectures such as Webpack Module Federation. Experience with enterprise identity standards including OAuth 2.0, OpenID Connect, SAML 2.0, or SCIM. Experience with relationship-based authorization systems such as SpiceDB, OpenFGA, or Zanzibar-inspired architectures. Experience with policy engines such as OPA or Cedar. Experience performing feature-flag-driven migrations in customer-facing production systems. Experience with OpenAPI tooling, docs-as-code, or SDK generation. Familiarity with identity verification, fraud prevention, KYC/AML, or regulated identity systems. Working knowledge of NIST 800-63 IAL/AAL guidelines. Familiarity with Google Cloud Platform and cloud-native application development. Experience with observability platforms such as OpenTelemetry, Honeycomb, Prometheus, and Sentry. Experience with automated testing frameworks such as Playwright, Jest, or Cypress. Startup or high-growth company background. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range $172,528 — $192,904 USD ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy . If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here . Role Overview ID.me is seeking a Software Engineer III to join the Trust Service team, where we build and operate the core infrastructure that decides how much trust to extend to every identity claim made by over 152 million members. The Trust Service owns the Trust Graph, a structured record of identity inspections that captures what was verified and how reliably it was verified. Every access decision at 20 federal agencies, 44 state governments, 66 healthcare organizations, and hundreds of consumer brands depends on the identity and trust data our service produces. As a Software Engineer III, you will work on a high-throughput, correctness-critical Java backend service at the heart of ID.me's identity platform. The work is backend-intensive and data-model-deep: you will design and evolve REST APIs, write precise database queries, and ship features that are used at production scale. You will be a key technical voice on how the trust data model evolves and how new inspection types, identity providers, and scoring rules land safely in production. Key Responsibilities Build & Ship Trust Graph Features : Design, implement, and evolve the Trust Service API end-to-end, from API contract design through database query authoring and production deployment. Independently drive small-to-medium features with minimal oversight, coordinating closely with the Identity, Platform, and consumer-facing product teams that depend on the trust chain. Data Model & API Contract Ownership : Own the trust inspection data model and the REST API contract that downstream consumers and SDKs bind to. Make deliberate decisions about backwards compatibility, versioning, and the clean separation between public API shape and internal implementation details. Correctness, Reliability & Performance : Ensure that trust reads and writes are correct under concurrent load. Identify and resolve performance bottlenecks in database query plans. Own reliability improvements: observability, structured logging, alerting, and on-call response for a service that downstream teams depend on continuously. Database & Integration Engineering : Write and review complex SQL queries against ID.me's identity graph schema. Collaborate with the platform team when underlying data contracts change, and ensure the trust service stays correctly decoupled from its data dependencies. Understand and navigate PostgreSQL semantics, schema migration risks, and safe deployment patterns. Cross-Functional Collaboration : Partner with the Product engineering, Architects and Platform teams, the trust chain feeds risk decisions, audit queries, and downstream access grants. Bring a clear-eyed technical perspective to cross-team planning: surface contract risks early, write precise specs for new inspection types, and hold the line on data-model correctness when product velocity would otherwise cut corners. Required Qualifications Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience). 4+ years of professional software development experience with a strong emphasis on backend service engineering, preferably in Java or another JVM language. Proficiency with AI-assisted development tooling (e.g., Claude Code, Cursor) and commitment to an AI-first engineering culture that leverages these tools to maximize code quality, test coverage, and engineering velocity. Deep comfort with relational databases, writing complex SQL queries, reasoning about query plans, and working within a production database schema. Experience designing and versioning REST APIs backed by OpenAPI specifications. Preferred Qualifications Experience with modern Java (21+) and its type-safety features — records, sealed interfaces, pattern matching — applied to real production codebases. Familiarity with graph or highly relational data models: understanding entity relationships, traversal patterns, and the tradeoffs of different read/write shapes. Comfort reasoning about identity and trust decisions: what it means for a credential to be verified, how different verification methods vary in reliability, and how expiration or decay affects downstream trust. Experience with identity standards such as NIST 800-63-3, OAuth2, or OpenID Connect. Strong track record of shipping well-tested, production-quality backend features with careful attention to failure modes, rollback safety, and backwards-compatible schema changes. Startup or high-growth company experience with a strong bias toward ownership and execution. About ID.me ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly log in across websites without needing to create a new login and re-verify. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range $142,000 — $184,000 USD ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy . If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here . Senior Software Engineer (SDE-IV) – Wallet - Authentication Location: Mountain View, CA (Onsite 5 days per week) Role Overview ID.me is seeking a Senior Software Engineer (SDE-IV) to join the Wallet - Authentication team, where we build the core sign-in, registration, and account management experiences that over 140 million members rely on to access the ID.me identity wallet. Authentication is the front door to ID.me — every member journey begins with creating, signing into, or managing their Wallet. Our team owns sign-in, registration, MFA, account recovery, password reset, and MyWallet, ensuring members can securely access their verified identity across 20 federal agencies, 44 state governments, 66 healthcare organizations, and hundreds of consumer brands. As a Senior Software Engineer, you will own significant pieces of our authentication stack end-to-end — independently driving medium-to-large features and systems from ambiguous problem definition through production, and serving as a subject-matter expert that other engineers and teams rely on. You'll set technical direction for the areas you own, mentor and unblock teammates, and take accountability for both the engineering health and business outcomes of the systems in your sphere. Your work will sit at the intersection of identity, security, and consumer experience, directly shaping how millions of people prove and access who they are online. This position will work from our Mountain View, CA office five days per week. Key Responsibilities Own & Ship Authentication Features: Build, maintain, and improve the ID.me Wallet authentication experience — sign-in, registration, MFA, account recovery, password reset, and MyWallet. Take loosely defined problems, clarify requirements with stakeholders, create a plan, and independently drive medium-to-large features end-to-end from definition through deployment and post-launch evaluation — delivering well-tested, production-ready results with minimal oversight, and setting technical direction for the areas you own. Security, Risk & Production Reliability: Own and evolve the team's real-time risk engine and its integration across authentication flows — detecting and mitigating credential attacks, account takeover, and abuse while preserving a low-friction experience for legitimate members. Apply security best practices as a first-class concern in every feature you ship. Take accountability for the production health of these systems — participating in the on-call rotation, leading incident response and post-mortems, and driving improvements to reliability and observability across the team's services. Code Quality & Technical Leadership: Write high-quality, maintainable code with strong test coverage, following team best practices around code reviews, CI/CD, and documentation. Raise the bar for engineering excellence across the team, and mentor and unblock other engineers through pairing, code review, and knowledge sharing — creating team redundancy on the systems you own. Improve the health of the codebase by identifying and addressing technical debt and strengthening shared components. Third-Party & Internal Integrations: Integrate with MFA providers, email/SMS delivery services, internal identity services, and downstream relying parties. Proactively raise issues or opportunities discovered during integration work. Cross-Functional Collaboration & Influence: Act as a connector between your team and others — partnering with Product, Design, Security, Identity, and adjacent engineering teams to deliver cohesive auth experiences, anticipating cross-system dependencies, resolving ambiguity, and driving alignment on technical approaches. Participate actively in planning, retrospectives, and cross-team discussions — bringing your perspective to help shape the team's roadmap. Required Qualifications Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience). 6+ years of professional software development experience with a strong emphasis on full-stack web engineering. Proficiency with AI-assisted development tooling (e.g., Claude Code, Cursor) demonstrated by at least one year of daily use, in addition to a commitment to an AI-first engineering culture that leverages these tools to maximize code quality, test coverage, and engineering velocity. Proficiency in a modern server-side web framework (e.g., Ruby on Rails, Django, Laravel), with hands-on experience building and operating production web applications at scale, including ownership of their reliability and on-call support. Preferred Qualifications Demonstrated ability to take loosely defined problems and independently drive medium-to-large features from definition to production with minimal oversight, making sound technical tradeoffs along the way. Strong communication and collaboration skills, with a track record of working effectively across Product, Design, and Engineering — and of mentoring engineers and raising the technical bar of a team. Experience with authentication and identity standards such as OAuth2, OpenID Connect, SAML, or FIDO2/WebAuthn. Experience building or contributing to fraud detection, real-time risk engines, or abuse mitigation systems. Familiarity with security best practices for credential handling — password storage, session management, token issuance, and rate limiting. Experience with React or other modern frontend frameworks for building user experiences. Comfort working in a fast-moving product environment with iterative releases and A/B testing. Familiarity with CI/CD pipelines, automated testing frameworks, and performance profiling tools. Startup or high-growth company experience with a strong bias toward execution and ownership. About ID.me ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly log in across websites without needing to create a new login and re-verify. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range $194,000 — $245,000 USD ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy . If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here . About the Role This Staff Engineer role sits at the intersection of engineering, applied AI, testing and developer experience. You will define and lead the discipline of testing AI agents, evaluating LLM behavior, and ensuring the reliability of agentic systems operating in production. It requires deep engineering rigor, original thinking about what "correctness" means for non-deterministic systems, and the ability to build eval infrastructure and developer tooling that the entire engineering org depends on. Expert in building and maintaining Retrieval-Augmented Generation (RAG) pipelines, with a deep focus on strategic data chunking and data quality enforcement. Experience in establishing pre-retrieval data quality gates to optimize vector search accuracy, minimize retrieval-induced noise, and significantly reduce LLM hallucination rates in production-deployed agent systems. You will establish quality standards for how ID.me ships AI-powered features safely, mentor engineers across teams on AI testing best practices, and partner directly with product and platform teams to embed quality into every stage of agent development. What You'll Do Define AI Quality Standards: Own the framework for how ID.me evaluates, validates, and monitors AI agents — from prompt-based features to fully autonomous multi-step workflows. Build Eval Infrastructure: Design and maintain evaluation pipelines for LLM outputs, agent behavior, tool use, and multi-turn interactions across development, staging, and production environments. Production Observability for Agents: Instrument agentic systems for behavioral drift, regression, and failure modes that traditional metrics miss — latency, correctness, hallucination rate, tool misuse, and policy adherence. Agentic Test Strategy: Lead the design of test suites that handle non-determinism — red-teaming agents, golden dataset construction, LLM-as-judge pipelines, and property-based testing for AI outputs. Champion Developer Experience: Build the internal tooling, feedback loops, and testing workflows that make it fast and safe for engineers to develop and ship AI features with confidence. Reduce friction in the agent development inner loop — local testing, fast eval runs, and clear signal on regressions. Drive AI-First Engineering Culture: Raise the quality bar across the engineering org by establishing patterns, tooling, and education for how teams write, test, and deploy AI features responsibly. Cross-Team Collaboration: Partner with Security, Platform, Product, and AI/ML teams to embed quality gates into agent development workflows. Mentorship: Guide senior and mid-level engineers through evaluation design, observability strategy, and testing approaches specific to AI systems. Basic Qualifications Bachelor's degree in Computer Science, Engineering, or equivalent experience 8+ years building and operating production software systems Demonstrated experience evaluating or testing LLM-powered features or autonomous agents in production Proficiency with AI-assisted development tools (Claude Code, Cursor, or equivalent) — you build with AI every day Strong backend engineering fundamentals in Python, Java, Go, or equivalent Experience designing test infrastructure, CI/CD quality gates, or evaluation pipelines at scale Experience improving developer experience — building internal tooling, reducing toil, or accelerating engineering workflows Proven ability to lead cross-team technical initiatives and influence engineering standards Strong written and verbal communication across engineering, product, and leadership Experience building eval frameworks for LLM agents (e.g., correctness graders, LLM-as-judge, human-in-the-loop evals, benchmark dataset curation) Familiarity with agentic frameworks (Claude API / Anthropic SDK, BrainTrust, LangChain, LangGraph, CrewAI, or similar) Production monitoring experience for AI systems: behavioral drift detection, output sampling, shadow scoring Red-teaming or adversarial testing experience for AI models or agents Preferred Qualifications Background in identity verification, fraud detection, or regulated industries Familiarity with Anthropic's model evaluation methodology or similar published eval research Experience with observability tooling (Datadog, OpenTelemetry) applied to AI workloads Track record of building developer tooling or platforms that other teams adopt widely The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range $194,000 — $253,000 USD ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy . If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here . Role Overview ID.me is seeking a Staff Software Engineer (SDE V – Developer Experience & AI Platform) to lead the technical design, architecture, and execution of our internal developer platform and AI-driven automation infrastructure. In this role, you will be responsible for building key developer tools, multi-agent workflows, and LLM orchestration systems that strictly target internal engineering workflows (e.g., service scaffolding, CI/CD automation, and developer-facing tooling) to empower engineering teams to build, deploy, and operate services efficiently at scale. Please note: This role is focused entirely on internal developer experience. Experience building customer-facing conversational bots, chat products, or member-support automation does not substitute for internal platform and infrastructure engineering experience. This role is onsite 5 days a week in Mountain View, California. This position sits at the intersection of platform engineering, developer experience, and artificial intelligence. You will lead hands-on development, establish architectural patterns, build stateful AI agent workflows, and set AI safety guardrails across the engineering organization. You will partner closely with SRE, security, and core infrastructure teams to create an integrated, high-velocity development ecosystem. This role is based out of our Mountain View, CA or McLean, VA office and requires full-time in-office attendance. Remote and hybrid candidates will not be considered. Relocation assistance and visa sponsorship are not offered for this role. Responsibilities Architect AI-Augmented Developer Tools: Lead the hands-on building of internal developer platforms, service scaffolding, and automated CI/CD tooling that accelerate software delivery. This work explicitly targets internal engineering workflows, rather than customer-facing bots or member-support automation. Design Agentic Systems & LLM Orchestration: Build multi-agent automation systems and adaptive conversational flows using frameworks such as LangGraph and foundation model APIs. Develop Workflow Abstractions: Create Domain-Specific Languages (DSLs) and Finite State Machine (FSM) abstractions to model, control, and route complex multi-agent platform tasks. Manage Stateful Context: Implement Near Real-Time Memory (NRTM) and shared session management to maintain persistent state and context across developer tools, bots, and internal APIs. Build Resilient Distributed Systems: Implement high-availability orchestration patterns using Redis for state management, Kafka for event streaming, and custom Dead Letter Queue (DLQ) bridges for message reliability. Establish AI Guardrails & Governance: Apply prompt engineering best practices, reduce model hallucinations, and enforce strict logging and safety standards so sensitive platform data is never exposed to external models. Observability & Health Monitoring: Instrument microservices telemetry using sidecar patterns, data streams, and automated health checks to feed internal Datadog dashboards. Technical Leadership & Mentorship: Coach mid-level and senior engineers, lead architectural design reviews, and establish engineering standards for AI agents and platform systems. Measure & Optimize DevEx: Define and monitor key DevEx metrics (e.g., onboarding time, deployment success rates, task automation velocity) to continuously drive developer productivity. Minimum Qualifications Bachelor’s or Graduate degree in Computer Science, Software Engineering, or a related technical field. 8+ years of professional software engineering experience developing backend systems, distributed architectures, or core platform tools. 2+ years of experience operating explicitly at a Staff or Principal engineering scope. Demonstrated technical leadership: Must have formal experience mentoring 2+ engineers, leading architecture review processes, or acting as the primary technical lead for a multi-engineer project team. Strong hands-on coding skills in modern programming languages such as Java, Python, or Go. Deep experience in microservices architecture, RESTful web services, and event-driven architectures. Preferred Qualifications AI Agents & LLM Orchestration: Hands-on experience building agentic workflows, multi-agent systems, and LLM integrations using LangGraph, AWS Bedrock, OpenAI API, and Anthropic API. Infrastructure as Code (Terraform): Extensive, practical experience specifically using Terraform for cloud provisioning, state management, and scalable infrastructure deployment. Domain Abstractions: Experience developing Domain-Specific Languages (DSL), Finite State Machines (FSM), and dynamic agent routing algorithms. Data & State Infrastructure: Strong experience with Redis, Kafka, PostgreSQL, NoSQL databases, and streaming platforms. Platform Infrastructure: Practical experience with containerization (Docker, Kubernetes) and cloud deployment on AWS. System Resilience: Experience implementing reliability patterns such as Dead Letter Queues (DLQs), sidecar monitoring, automated secret management, and self-healing mechanisms. Collaboration & Influence: Proven ability to mentor engineers, influence architectural choices, and partner across cross-functional product and security teams. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range $217,565 — $260,000 USD ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy . If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here . Role Overview: We are seeking a Staff Software Engineer for the ID.me Member Support Applications Team to lead the evolution of our custom in-house web applications. This team drives our Call Centers and Supervised Identity Verification flows—the "front door" of the premier digital wallet. In this role, you won't just be maintaining legacy systems; you will champion an AI-native engineering culture . We leverage Claude and the Model Context Protocol (MCP) to supercharge our development lifecycle, while architecting production-grade solutions on Google Vertex AI to build agents that automate complex, manual call center functions, streamlining how our members interact with identity verification. You will oversee the intersection of Ruby on Rails, GoLang, and cutting-edge LLM orchestration to build a best-in-class, secure, and AI-augmented authentication experience. Key Responsibilities: AI Orchestration & Agent Design: Lead the technical vision for integrating LLMs (specifically Claude) into our internal member support applications. Design and deploy autonomous agents that automate manual call center workflows. Product Evolution: Lead the technical vision for member support-facing verification UI flows, ensuring AI-assisted tools are seamlessly integrated into the agent and member experience. Shared Infrastructure: Develop shared UI components and API patterns that support scalable, multi-product verification workflows and AI-driven automation. System Integrity: Ensure all AI-driven automations comply with strict IAM, security, and data protection standards. Mentorship & Excellence: Mentor engineers on prompt engineering, agentic workflows, and modern full-stack best practices (Rails/Go/React). Instrumentation: Lead experimentation efforts, including A/B testing AI agent performance versus manual flows and detecting fraud through UX signals. Required Qualifications: Bachelor’s degree in Computer Science or a related field. 10+ years of experience in full-stack engineering, with a proven track record of scaling customer-facing applications. 1+ years of hands-on experience with LLM integration (Claude/OpenAI) and building agentic workflows. Familiarity with MCP (Model Context Protocol) or similar architectural patterns for connecting LLMs to data. 5+ years of experience in Ruby on Rails, GoLang, and React/TypeScript. Preferred Qualifications: Architecture: Strong understanding of component-driven design, state management, and building secure backends with PostgreSQL. Leadership: Proven ability to influence cross-functional stakeholders and set technical direction in fast-paced environments. Automated Support Systems: Experience building or maintaining "Human-in-the-loop" AI systems within a call center or support environment. Identity & Security: Deep understanding of identity verification, regulatory frameworks (NIST, IAL2), or IAM digital security. Scalable Tooling: Familiarity with design systems, shared component libraries, and modular SDK design. Data Transformation: Experience with data pipeline tools for feature flags, transformation, and secure transmission. Why Join ID.me? At ID.me, we are dedicated to safeguarding online identities, and we firmly believe that our collective efforts will drive positive change worldwide. Working together in an office setting cultivates our vibrant culture, enabling professional advancement, mentorship, collaboration, innovative strides, and authentic connections. This role requires on-site presence 5 days per week, based in our office in McLean, VA . The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Pay Range $183,367 — $214,500 USD ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy . If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here . Role Overview ID.me is seeking a Staff Software Engineer, Full Stack to join the Commerce & Loyalty team, which owns the ID.me Shop experience — cashback, affiliate offers, merchant discounts, and loyalty programs — along with the marketing and campaign surfaces that drive member engagement and commerce revenue. This position will work from our Mountain View, CA office five days per week. This role is full stack: you will spend significant time on the React/Next.js web experience across Shop and SuperApp, while also building and extending the backend services and APIs that power these features. You will be the technical anchor for the team's frontend surfaces, driving architecture decisions, raising the engineering bar, and partnering closely with Design and Product to translate commerce, personalization, and loyalty concepts into working member experiences. This is a product-focused role: your primary charter is deepening and scaling the Shop product experience itself, rather than owning shared platform or design-system infrastructure. Where patterns built for Shop are broadly useful, you may contribute reusable components back to ID.me's shared UI Foundations on an as-needed basis. Key Responsibilities Build and Maintain Shop Web Experiences: Own and evolve the Shop front-end surfaces using React, Next.js, and TypeScript, including personalized offer discovery, cashback/loyalty flows, and merchant/store pages. Build and Extend Backend Services: Build and extend backend REST endpoints and services to support new or modified frontend features, taking full ownership from UI through backend rather than handing work to another team. Integrate with Platform APIs: Integrate with Shopping Graph and Developer Portal APIs for merchant data, offer eligibility, and personalization signals rather than hardcoding business logic client-side. Support Infrastructure Modernization: Participate in ongoing platform work such as the GKE migration for Shop and adoption of shared UI patterns across the Shop codebase. Contribute to UI Foundations as Needed: When a component or pattern built for Shop has broader applicability, contribute it back to ID.me's shared design system so other product teams can adopt it — without this becoming a primary focus of the role. Partner Closely with Design and Product: Work hand-in-hand with Design and Product to turn discovery, personalization, loyalty, and campaign/marketing concepts into feasible, member-centered web UI. Set Engineering Standards: Define patterns for testing, code quality, and review processes for the team's codebase; mentor other engineers on the team. Performance, Accessibility & Reliability: Ensure shipped features meet ID.me's standards for performance, accessibility, and cross-browser reliability; provide production support, including triaging and resolving incidents and bugs. Required Qualifications Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience Strong frontend engineering experience (typically 5+ years) Deep expertise in vanilla JavaScript, HTML, and the DOM Hands-on experience shipping native Web Components in production (Custom Elements, templates, Shadow DOM, slots, events) Solid production experience with React (and Next.js) — required for adoption, not only for wrappers Experience with UI component libraries or design systems Familiarity with design tokens, theming, and scalable CSS (custom properties, shared stylesheets) Proven collaboration with design on system-level UI Strong grasp of accessibility standards and browser behavior Working proficiency in a backend language for building and maintaining REST services Full stack ownership experience, from frontend UI through backend services and APIs AI-native engineering practices — comfortable using AI tooling (e.g., code generation, test coverage, documentation) to accelerate development We'd Love to See Experience with ID.me's commerce/marketplace stack and shared internal design systems Experience with micro-frontend architectures or contributing to a shared internal design system Experience building personalization, recommendation, offer-ranking, or loyalty/cashback UI Experience with affiliate network integrations or e-commerce/marketplace platforms Familiarity with identity, benefits, or credential-based access concepts The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range $222,011 — $258,300 USD ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy . If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here . Developer Marketing Manager Location: Mountain View, CA or McLean, VA (Full-time, in-office) Role Overview We're hiring a Developer Marketing Manager to own how developers and technical evaluators discover, learn, and integrate with ID.me's identity platform. You'll be the marketing owner of developers.id.me and docs.id.me — the technical hubs that turn ID.me from a service customers wait on into a platform they configure themselves. You'll partner closely with Product, Engineering, and DevRel to ship the content that turns evaluators into integrators. ID.me is shifting from a service model (we build your verification workflow) to a platform model (you configure your own). The Developer Portal is the surface area where that shift becomes real for customers, and we need a developer marketer who can carry that story end to end. Responsibilities Developer Portal & Technical Content Own marketing for developers.id.me and the technical documentation experience at docs.id.me — IA, content roadmap, page builds, and ongoing maintenance in partnership with Product and Engineering. Write and ship technical content: quickstarts, integration guides, API reference improvements, sample apps, and code snippets for the modular API suite (Face API, Age Verification, White-Label, Green-Label). Keep documentation, code samples, and version notes in lockstep with product releases — including new self-service capabilities like workflow policies, app-level reporting, and native API configuration. Developer Enablement & How-To Materials Build hands-on enablement: tutorials, video walkthroughs, sandbox demos, and reference architectures for common identity workflows (OIDC, OAuth, SAML, SCIM, Enterprise SSO). Translate engineering specs and PRDs into clear, developer-friendly content that respects developers' time and intelligence — turning concepts like Applications, Policies, and the workflow engine into plain-language how-tos. Partner with Solutions Engineering and Support to identify the integration questions developers actually hit — then ship content that answers them before a ticket gets filed. Developer Engagement & Growth Drive qualified developer traffic to developers.id.me through community engagement, partnerships, and developer-facing programs. Build campaigns and programs targeting technical evaluators — product managers, eCommerce leads, engineering managers, and compliance officers — in partnership with Field Marketing and Demand Gen. Track funnel metrics from portal visit → sandbox signup → first API call → policy activation → production integration, and report on what's working. Platform Launch & Cross-Functional Partnership Co-own technical launches with Product Marketing and PM — release notes, migration guides, deprecations, and the developer-facing pieces of every major launch (Developer Portal, Organizations Platform, modular APIs). Carry the platform narrative — modularity, self-service, configurable workflows — through every developer-facing surface. Serve as the marketing voice in DevRel and developer experience conversations; bring developer feedback back into Product and Engineering. Qualifications 10+ years in developer marketing, technical product marketing, or developer relations at a company shipping API or platform products. Technical background — CS or engineering degree, prior engineering or DevRel experience, or a clear portfolio of technical content you've shipped (docs, tutorials, sample apps, dev portals). Strong technical writing skills. You can read a PRD, talk to an engineer, and ship a quickstart developers actually finish. Hands-on familiarity with at least one modern stack (JavaScript/TypeScript, Python, Go, or similar) and comfort working in code samples and Git. Experience owning or significantly contributing to a developer portal, docs site, or technical content program. Comfort with developer-funnel metrics: portal traffic, sandbox activation, time-to-first-API-call, integration completion. Bachelor's degree or equivalent experience. Bonus: previous experience working within a developer ecosystem or developer community. Bonus: working knowledge of IAM and identity protocols (OIDC, OAuth 2.0, SAML, SCIM, Enterprise SSO with Entra/Okta), or prior experience marketing identity, auth, CIAM, or security platforms. Why This Role ID.me's identity platform powers verification for 152M+ members, 22 federal agencies, and a growing roster of healthcare, State and Education, and commercial brands. The Developer Portal opens that network up to customers as a self-service product, and the developer marketing function is being built from the ground up to support it. You'll have meaningful ownership, runway to grow the function, and a direct line to the VP of Enterprise Marketing along with Product and Engineering leadership. ID.me is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ID.me participates in E-Verify. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range $180,000 — $220,000 USD ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy . If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.