Careers at NICE

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Director of Engineering – Performance Management at NiCE is responsible for leading and managing the engineering teams that design, build, and maintain the company’s PM product. This role ensures the delivery of high-quality, scalable, and reliable solution that support NICE’s customers How will you make an impact? Lead the PM engineering organization, ensuring alignment with company goals Oversee the design, development, testing, and deployment of PM micro services Manage resource planning, delivery milestones, and overall product quality Ensure system capacity planning and operational support for the PM Establish and enforce development standards, tools, and methodologies Integrate customer and business requirements into engineering efforts Stay current with AI and Agentic technologies such as reasoning models, LLM, SLM, AI SDLC, Agentic coding and agents orchestration Manage global distributed team across multiple sites Recruit, develop, and retain top engineering talent Have you got what it takes? Bachelor’s degree in Computer Science or related field (Master’s preferred) 12+ years of experience in software engineering, with a focus on SaaS products, machine learning, deep learning and LLM 6+ years of management experience in large-scale environments Proven expertise in data technologies and large-scale distributed systems Strong interpersonal and leadership skills Experience with Agentic driven development methodologies You will have an advantage if you also have: Building horizontally scalable solutions using containers, microservices, and big data technologies Experience with cloud platforms (AWS, Azure) and open-source data tools Track record of delivering high-quality software products on time What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11694 Reporting into: Vice President, Engineering, CX Role Type: People Manager About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Overview As a Senior Software Architect, you will play a critical role in building and evolving Verse's client-facing products and internal platforms that power a premium customer experience. You will help shape the technical direction of the product by designing scalable, API-first systems, shipping high-quality production code, and contributing to our conversational AI platform. As a Sr Software Architect, a typical day might include the following: Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure Partner closely with Product, Design, and Engineering to shape product strategy, scope, and technical execution Design and build API-first, cloud-native services that integrate with web clients, internal tools, and external partners Own projects end-to-end: architecture, implementation, testing, deployment, monitoring, and iteration Develop and maintain scalable, distributed systems with a focus on performance, reliability, and security Contribute to the evolution of our conversational AI platform, including messaging pipelines, integrations, and data flows Write clean, testable, well-documented code while raising engineering standards through reviews and technical leadership Continuously improve development workflows, CI/CD pipelines, and operational excellence Identify and resolve performance bottlenecks across application, database, and infrastructure layers Identify ways to accelerate overall R&D throughput and quality using leading architectures and standards Communicate architecture in an effective and professional manner Drive technical decisions, solve tough problems, and coordinate multiple project execution Foster a strong teamwork environment and create passion and energy within the team. Represents self and department with professionalism and competence. To Land This Gig You'll Need: BS in Computer Science or equivalent work experience is required 15+ years of software development experience 5+ years of software development experience on large scale and high-volume enterprise products Strong understanding of developing in C# Experience architecting systems for performance and scalability Expertise in designing applications using relational and/or non-relational databases Working Knowledge of ci/cd Experience developing RESTful web services Excellent problem-solving abilities. Excellent decision-making skills. Working Knowledge of design patterns. Working Knowledge of Agile development processes Strong communication skills Strong quality orientation Must possess strong organizational and time management skills. Bonus Experience: MS in Computer Science 2+ years of software architecture experience 7+ years of technical leadership experience. Proficiency in Angular Experience building and operating systems on Azure, including services such as: App Services, Azure Functions, Azure SQL Server, CosmosDB, Service Bus, SignalR, Storage Accounts, Logic Apps, Application Insights Practical understanding of machine learning concepts and how they apply to real-world products Experience integrating AI-powered features or working with data-driven systems is a strong plus About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. IT Software Engineer, Core AI Development So, what’s the role all about? NICE is assembling a core engineering team to build the internal AI platform that powers intelligent automation across the enterprise. As IT Software Engineer in the Orchestration AI Development team, you will move beyond using AI tools, you will build them. You will implement the foundational components of NICE's AI architecture: the integration layer that connects enterprise systems via MCP, the agent orchestration engine, the Models Gateway, RAG pipelines, and the tooling that makes every developer at NICE more productive. Your work ships to production and is used daily by hundreds of colleagues. This is a full-stack engineering role with a strong AI focus. You will write clean, production-quality code, collaborate closely with the Software Architect and DevOps teams, and operate with significant autonomy on technically complex problems. How will you make an impact? You will own and build the core components of NICE's AI platform, the integration layer, agent platform, Models Gateway, RAG pipelines, and developer tooling, working hands-on across the stack with the Architect, DevOps, and Security teams. Build the MCP Integration Layer • Implement MCP server and client libraries that connect enterprise systems (Atlassian, Microsoft 365, ServiceNow, Workday, Salesforce, Snowflake) to AI agents • Design and expose clean tool schemas; handle auth flows (OAuth2, managed identity); implement error handling, retries, and rate limiting • Build the A2A (Agent-to-Agent) interoperability layer enabling multi-agent collaboration across the platform Develop the AI Agentic Platform • Implement production-grade AI agent frameworks: ReAct loops, tool-augmented reasoning, multi-agent orchestration, memory and state management • Build agent harnesses for specific NICE use cases: IT helpdesk automation, procurement workflows, HR self-service, developer productivity agents • Integrate with Azure AI Foundry and Anthropic Claude API, managing context windows, tool use, streaming responses, and multi-turn conversations Engineer the Models Gateway • Build a unified gateway abstracting multiple LLM providers (Azure OpenAI, Anthropic, open-source models via Azure ML) • Implement model routing logic, fallback chains, cost-based dispatch, latency budgeting, and per-team quota enforcement • Add logging, token metering, and usage dashboards for FinOps visibility Build RAG Pipelines & Vector Infrastructure • Design and implement document ingestion pipelines: chunking, embedding generation, metadata enrichment, and upsert into vector stores • Build retrieval pipelines with hybrid search (dense + sparse), re-ranking, and context assembly for LLM prompts • Manage vector DB infrastructure on Azure AI Search and /other ; own schema design and index optimization Implement Prompt Management & LLM Evals • Build a prompt registry: version control, templating engine, environment promotion, and rollback • Design and run LLM evaluation pipelines: automated regression tests, hallucination detection, task-specific benchmarks • Implement human-in-the-loop feedback collection and model performance tracking dashboards Contribute to Developer Tooling & CI/CD • Build and maintain GitHub Actions workflows for AI component testing, deployment, and rollback • Write reusable SDK / client libraries for internal teams consuming the AI platform • Integrate GitHub Copilot and Azure AI Foundry into the development workflow; document patterns for the broader R&D org Observability & Production Operations • Instrument all AI components with OpenTelemetry: traces, metrics, and structured logs • Build Azure Monitor dashboards and alerts covering inference latency, error rates, token spend, and agent success rates • Participate in on-call rotation for critical AI platform services Have you got what it takes? • 2-5 years of professional software engineering experience with Python or TypeScript in production environments • Hands-on experience building and deploying LLM-powered applications: RAG pipelines, agents, tool use, or prompt engineering systems • Strong understanding of REST API design, async programming, and event-driven architecture • Experience with at least one agent or orchestration framework: LangChain, LangGraph, AutoGen, CrewAI, or equivalent • Practical knowledge of Azure services : at minimum Azure OpenAI, Azure Storage, and Azure Container Apps or AKS • Solid Git workflow: branching, PRs, code review, CI integration • Ability to write clean, tested, documented code that others can build on • Comfort working in fast-moving environments with evolving requirements • Fluency in English Bonus: • Experience implementing MCP servers / clients or similar tool-integration protocols • Familiarity with the Anthropic Claude API, tool use patterns, and multi-turn conversation management • Experience with vector databases: Azure AI Search, pgvector, Qdrant, Weaviate, or Pinecone • Knowledge of LLM evaluation frameworks: Evals, RAGAS, LangSmith, or custom harness development • Experience with GitHub Copilot enterprise configuration, policy management, or extension development • Background in enterprise IT systems integration (Jira, ServiceNow, Salesforce, Workday, M365) • Familiarity with OpenTelemetry instrumentation and Azure Monitor / Grafana Why Join Us? At NiCE, we don’t just connect systems , we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem. If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. IT Software Engineer, Core AI Development So, what’s the role all about? NICE is assembling a core engineering team to build the internal AI platform that powers intelligent automation across the enterprise. As IT Software Engineer in the Orchestration AI Development team, you will move beyond using AI tools, you will build them. You will implement the foundational components of NICE's AI architecture: the integration layer that connects enterprise systems via MCP, the agent orchestration engine, the Models Gateway, RAG pipelines, and the tooling that makes every developer at NICE more productive. Your work ships to production and is used daily by hundreds of colleagues. This is a full-stack engineering role with a strong AI focus. You will write clean, production-quality code, collaborate closely with the Software Architect and DevOps teams, and operate with significant autonomy on technically complex problems. How will you make an impact? You will own and build the core components of NICE's AI platform, the integration layer, agent platform, Models Gateway, RAG pipelines, and developer tooling, working hands-on across the stack with the Architect, DevOps, and Security teams. Build the MCP Integration Layer • Implement MCP server and client libraries that connect enterprise systems (Atlassian, Microsoft 365, ServiceNow, Workday, Salesforce, Snowflake) to AI agents • Design and expose clean tool schemas; handle auth flows (OAuth2, managed identity); implement error handling, retries, and rate limiting • Build the A2A (Agent-to-Agent) interoperability layer enabling multi-agent collaboration across the platform Develop the AI Agentic Platform • Implement production-grade AI agent frameworks: ReAct loops, tool-augmented reasoning, multi-agent orchestration, memory and state management • Build agent harnesses for specific NICE use cases: IT helpdesk automation, procurement workflows, HR self-service, developer productivity agents • Integrate with Azure AI Foundry and Anthropic Claude API, managing context windows, tool use, streaming responses, and multi-turn conversations Engineer the Models Gateway • Build a unified gateway abstracting multiple LLM providers (Azure OpenAI, Anthropic, open-source models via Azure ML) • Implement model routing logic, fallback chains, cost-based dispatch, latency budgeting, and per-team quota enforcement • Add logging, token metering, and usage dashboards for FinOps visibility Build RAG Pipelines & Vector Infrastructure • Design and implement document ingestion pipelines: chunking, embedding generation, metadata enrichment, and upsert into vector stores • Build retrieval pipelines with hybrid search (dense + sparse), re-ranking, and context assembly for LLM prompts • Manage vector DB infrastructure on Azure AI Search and /other ; own schema design and index optimization Implement Prompt Management & LLM Evals • Build a prompt registry: version control, templating engine, environment promotion, and rollback • Design and run LLM evaluation pipelines: automated regression tests, hallucination detection, task-specific benchmarks • Implement human-in-the-loop feedback collection and model performance tracking dashboards Contribute to Developer Tooling & CI/CD • Build and maintain GitHub Actions workflows for AI component testing, deployment, and rollback • Write reusable SDK / client libraries for internal teams consuming the AI platform • Integrate GitHub Copilot and Azure AI Foundry into the development workflow; document patterns for the broader R&D org Observability & Production Operations • Instrument all AI components with OpenTelemetry: traces, metrics, and structured logs • Build Azure Monitor dashboards and alerts covering inference latency, error rates, token spend, and agent success rates • Participate in on-call rotation for critical AI platform services Have you got what it takes? • 2-5 years of professional software engineering experience with Python or TypeScript in production environments • Hands-on experience building and deploying LLM-powered applications: RAG pipelines, agents, tool use, or prompt engineering systems • Strong understanding of REST API design, async programming, and event-driven architecture • Experience with at least one agent or orchestration framework: LangChain, LangGraph, AutoGen, CrewAI, or equivalent • Practical knowledge of Azure services : at minimum Azure OpenAI, Azure Storage, and Azure Container Apps or AKS • Solid Git workflow: branching, PRs, code review, CI integration • Ability to write clean, tested, documented code that others can build on • Comfort working in fast-moving environments with evolving requirements • Fluency in English Bonus: • Experience implementing MCP servers / clients or similar tool-integration protocols • Familiarity with the Anthropic Claude API, tool use patterns, and multi-turn conversation management • Experience with vector databases: Azure AI Search, pgvector, Qdrant, Weaviate, or Pinecone • Knowledge of LLM evaluation frameworks: Evals, RAGAS, LangSmith, or custom harness development • Experience with GitHub Copilot enterprise configuration, policy management, or extension development • Background in enterprise IT systems integration (Jira, ServiceNow, Salesforce, Workday, M365) • Familiarity with OpenTelemetry instrumentation and Azure Monitor / Grafana Why Join Us? At NiCE, we don’t just connect systems , we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem. If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. IT Software Engineer, Core AI Development So, what’s the role all about? NICE is assembling a core engineering team to build the internal AI platform that powers intelligent automation across the enterprise. As IT Software Engineer in the Orchestration AI Development team, you will move beyond using AI tools, you will build them. You will implement the foundational components of NICE's AI architecture: the integration layer that connects enterprise systems via MCP, the agent orchestration engine, the Models Gateway, RAG pipelines, and the tooling that makes every developer at NICE more productive. Your work ships to production and is used daily by hundreds of colleagues. This is a full-stack engineering role with a strong AI focus. You will write clean, production-quality code, collaborate closely with the Software Architect and DevOps teams, and operate with significant autonomy on technically complex problems. How will you make an impact? You will own and build the core components of NICE's AI platform, the integration layer, agent platform, Models Gateway, RAG pipelines, and developer tooling, working hands-on across the stack with the Architect, DevOps, and Security teams. Build the MCP Integration Layer • Implement MCP server and client libraries that connect enterprise systems (Atlassian, Microsoft 365, ServiceNow, Workday, Salesforce, Snowflake) to AI agents • Design and expose clean tool schemas; handle auth flows (OAuth2, managed identity); implement error handling, retries, and rate limiting • Build the A2A (Agent-to-Agent) interoperability layer enabling multi-agent collaboration across the platform Develop the AI Agentic Platform • Implement production-grade AI agent frameworks: ReAct loops, tool-augmented reasoning, multi-agent orchestration, memory and state management • Build agent harnesses for specific NICE use cases: IT helpdesk automation, procurement workflows, HR self-service, developer productivity agents • Integrate with Azure AI Foundry and Anthropic Claude API, managing context windows, tool use, streaming responses, and multi-turn conversations Engineer the Models Gateway • Build a unified gateway abstracting multiple LLM providers (Azure OpenAI, Anthropic, open-source models via Azure ML) • Implement model routing logic, fallback chains, cost-based dispatch, latency budgeting, and per-team quota enforcement • Add logging, token metering, and usage dashboards for FinOps visibility Build RAG Pipelines & Vector Infrastructure • Design and implement document ingestion pipelines: chunking, embedding generation, metadata enrichment, and upsert into vector stores • Build retrieval pipelines with hybrid search (dense + sparse), re-ranking, and context assembly for LLM prompts • Manage vector DB infrastructure on Azure AI Search and /other ; own schema design and index optimization Implement Prompt Management & LLM Evals • Build a prompt registry: version control, templating engine, environment promotion, and rollback • Design and run LLM evaluation pipelines: automated regression tests, hallucination detection, task-specific benchmarks • Implement human-in-the-loop feedback collection and model performance tracking dashboards Contribute to Developer Tooling & CI/CD • Build and maintain GitHub Actions workflows for AI component testing, deployment, and rollback • Write reusable SDK / client libraries for internal teams consuming the AI platform • Integrate GitHub Copilot and Azure AI Foundry into the development workflow; document patterns for the broader R&D org Observability & Production Operations • Instrument all AI components with OpenTelemetry: traces, metrics, and structured logs • Build Azure Monitor dashboards and alerts covering inference latency, error rates, token spend, and agent success rates • Participate in on-call rotation for critical AI platform services Have you got what it takes? • 2-5 years of professional software engineering experience with Python or TypeScript in production environments • Hands-on experience building and deploying LLM-powered applications: RAG pipelines, agents, tool use, or prompt engineering systems • Strong understanding of REST API design, async programming, and event-driven architecture • Experience with at least one agent or orchestration framework: LangChain, LangGraph, AutoGen, CrewAI, or equivalent • Practical knowledge of Azure services : at minimum Azure OpenAI, Azure Storage, and Azure Container Apps or AKS • Solid Git workflow: branching, PRs, code review, CI integration • Ability to write clean, tested, documented code that others can build on • Comfort working in fast-moving environments with evolving requirements • Fluency in English Bonus: • Experience implementing MCP servers / clients or similar tool-integration protocols • Familiarity with the Anthropic Claude API, tool use patterns, and multi-turn conversation management • Experience with vector databases: Azure AI Search, pgvector, Qdrant, Weaviate, or Pinecone • Knowledge of LLM evaluation frameworks: Evals, RAGAS, LangSmith, or custom harness development • Experience with GitHub Copilot enterprise configuration, policy management, or extension development • Background in enterprise IT systems integration (Jira, ServiceNow, Salesforce, Workday, M365) • Familiarity with OpenTelemetry instrumentation and Azure Monitor / Grafana Why Join Us? At NiCE, we don’t just connect systems , we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem. If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a Senior software engineer who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes. You will build programmatic infrastructure solutions using Python , Jinja2 , and Terraform , generating and managing Infrastructure as Code (IaC) at scale. You will also leverage Puppet for configuration management and develop PowerShell-based automation to support and optimize Windows environments. This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments. How Will You Make an Impact? Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments. Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates. Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale. Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations. Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks. Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes. Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing. Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization. Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates. Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions. Have you got what it takes? Python & Automation Development 5+ years of Python development experience — not scripting, but structured, testable application code Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy) Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar) Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation Experience with pytest for unit and integration testing of automation code Terraform & IaC Code Generation Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis Understanding of Terraform provider internals and resource lifecycle management Puppet & Configuration Management Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows Experience managing mixed Linux and Windows environments with Puppet at scale Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines Understanding of Puppet Enterprise or open-source Puppet Server administration PowerShell Scripting Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell) Experience writing reusable PowerShell modules, functions, and error-handling patterns Familiarity with Pester for PowerShell unit testing Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell Cloud & Infrastructure Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI) Comfortable working with Linux and Windows Server in production environments What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11294 Reporting into: Director, Cloud Operations CXone, EMEA Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a Senior software engineer who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes. You will build programmatic infrastructure solutions using Python , Jinja2 , and Terraform , generating and managing Infrastructure as Code (IaC) at scale. You will also leverage Puppet for configuration management and develop PowerShell-based automation to support and optimize Windows environments. This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments. How Will You Make an Impact? Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments. Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates. Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale. Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations. Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks. Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes. Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing. Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization. Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates. Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions. Have you got what it takes? Python & Automation Development 5+ years of Python development experience — not scripting, but structured, testable application code Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy) Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar) Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation Experience with pytest for unit and integration testing of automation code Terraform & IaC Code Generation Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis Understanding of Terraform provider internals and resource lifecycle management Puppet & Configuration Management Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows Experience managing mixed Linux and Windows environments with Puppet at scale Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines Understanding of Puppet Enterprise or open-source Puppet Server administration PowerShell Scripting Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell) Experience writing reusable PowerShell modules, functions, and error-handling patterns Familiarity with Pester for PowerShell unit testing Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell Cloud & Infrastructure Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI) Comfortable working with Linux and Windows Server in production environments What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11294 Reporting into: Director, Cloud Operations CXone, EMEA Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a talented and motivated Senior Professional Services Engineer to join our NiCE Actimize Professional Services team. This is a customer-facing role focused on delivering and implementing financial crime prevention solutions for leading global financial institutions. You will play a key role in configuring, customizing, and deploying Actimize solutions across domains such as AML, Fraud Prevention, and Trading Compliance. You are someone who enjoys working on complex enterprise applications, understands backend systems, and thrives in solving customer challenges. If you are passionate about building impactful solutions, working in a global environment, and pushing your limits—then come be a part of NiCE Actimize. How will you make an impact? Develop, configure, and customize Actimize solutions based on design specifications Participate in end-to-end implementation lifecycle including requirement analysis, design, build, and deployment Work closely with Architects, Business Analysts, and cross-functional global teams Interface with customers to understand business requirements and deliver tailored solutions Implement and configure new applications and set up environments Deploy solutions and support production issues, including troubleshooting functional problems Collaborate with R&D, Professional Services, and Support teams Build tools and utilities to improve engineering productivity and delivery efficiency Ensure adherence to enterprise software standards and best practices Work independently on complex tasks with high attention to detail Support customers across different time zones and occasionally work on-site Have you got what it takes? 4–8 years of relevant experience Strong experience in enterprise application development / implementation Hands-on experience with SQL, PostgreSQL / MS SQL Server and large datasets Strong understanding of application architecture and workflows Experience working in complex database environments Exposure to Unix/Linux environments and command-line operations Familiarity with AWS ecosystem (EC2, S3) and cloud-based deployments Knowledge or exposure to Kubernetes, Docker, and containerized environments Strong analytical, troubleshooting, and debugging skills Understanding of secure coding, scalability, and multi-user systems Experience working in Agile / Waterfall models in a matrix organization Excellent written and verbal communication skills Strong problem-solving mindset with ability to work independently You will have an advantage if you also have: Experience with Actimize product development / configuration Background in Professional Services / Implementation roles Exposure to Financial Services / Compliance / AML / Fraud domains Experience working in global delivery environments Awareness and practical usage of AI tools for productivity improvement What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11671 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So What’s the role all about? We are looking for talented and motivated Data Scientists who are passionate about solving complex fraud‑related problems using advanced analytics and machine learning. You are someone who thrives on exploring large datasets, uncovering hidden patterns, and building predictive models that make a real business impact. You enjoy collaborating with cross‑functional teams, experimenting with new techniques, and delivering scalable analytical solutions. If you love transforming raw data into actionable insights and want to be part of a high‑performing analytics team at NICE Actimize, this role is for you. How will you make an impact? You will join a dynamic team of highly skilled Data Scientists and Fraud Analytics experts working on cutting‑edge analytical solutions. In this role, you will: Work with large, complex datasets to analyze fraud cases and identify inconsistencies. Build, validate, and optimize machine learning models for fraud detection and prevention. Research data patterns to predict fraudulent transactions and improve model performance. Enhance existing models using advanced computational algorithms and techniques. Develop compelling visualizations that help stakeholders understand trends and insights. Collaborate with business teams, engineers, and stakeholders to deliver scalable analytical solutions. Drive continuous improvement by staying updated with the latest advancements in Data Science and ML. Communicate analytical findings clearly to both technical and non‑technical audiences. Participate in critical discussions, advocate technical solutions, and support model deployment. Contribute to innovation forums and knowledge‑sharing initiatives across NICE. Have you got what it takes? 4 to 8 years of relevant Data Science experience. Strong analytical, problem‑solving, and communication skills. Ability to explain complex analytical concepts to non‑technical stakeholders. Experience working in agile, multi‑disciplinary teams. Self‑driven, collaborative, and committed to delivering high‑quality outcomes. Qualifications & Skills Core Skills Advanced degree in Statistics, Mathematics, Computer Science, Engineering, or related fields. Strong knowledge of statistical techniques (regression, feature selection, time series, etc.). Proficiency in SQL and Excel. Strong programming skills in Python (3.7+). Hands‑on experience with ML techniques (clustering, decision trees, boosting, etc.). Experience developing and deploying classification and regression models at enterprise scale. Understanding of logistic regression and regularization techniques. Familiarity with ML‑Ops frameworks or containerized environments (Kubernetes is a plus). Experience troubleshooting production data and deployed models. Exposure to cloud platforms (AWS, Azure preferred). Experience with visualization and presenting insights clearly. Additional Desired Qualifications Experience in fraud analytics, financial crime, or risk management models. Knowledge of financial systems and data standards. Experience with containerized model development using Kubernetes. Exposure to banking or financial services domain. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition Details Requisition ID: 11668 Reporting into: Tech Manager, Actimize Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So What’s the role all about? We are looking for talented and motivated Data Scientists who are passionate about solving complex fraud‑related problems using advanced analytics and machine learning. You are someone who thrives on exploring large datasets, uncovering hidden patterns, and building predictive models that make a real business impact. You enjoy collaborating with cross‑functional teams, experimenting with new techniques, and delivering scalable analytical solutions. If you love transforming raw data into actionable insights and want to be part of a high‑performing analytics team at NICE Actimize, this role is for you. How will you make an impact? You will join a dynamic team of highly skilled Data Scientists and Fraud Analytics experts working on cutting‑edge analytical solutions. In this role, you will: Work with large, complex datasets to analyze fraud cases and identify inconsistencies. Build, validate, and optimize machine learning models for fraud detection and prevention. Research data patterns to predict fraudulent transactions and improve model performance. Enhance existing models using advanced computational algorithms and techniques. Develop compelling visualizations that help stakeholders understand trends and insights. Collaborate with business teams, engineers, and stakeholders to deliver scalable analytical solutions. Drive continuous improvement by staying updated with the latest advancements in Data Science and ML. Communicate analytical findings clearly to both technical and non‑technical audiences. Participate in critical discussions, advocate technical solutions, and support model deployment. Contribute to innovation forums and knowledge‑sharing initiatives across NICE. Have you got what it takes? 2 to 4 years of relevant Data Science experience. Strong analytical, problem‑solving, and communication skills. Ability to explain complex analytical concepts to non‑technical stakeholders. Experience working in agile, multi‑disciplinary teams. Self‑driven, collaborative, and committed to delivering high‑quality outcomes. Qualifications & Skills Core Skills Advanced degree in Statistics, Mathematics, Computer Science, Engineering, or related fields. Strong knowledge of statistical techniques (regression, feature selection, time series, etc.). Proficiency in SQL and Excel. Strong programming skills in Python (3.7+). Hands‑on experience with ML techniques (clustering, decision trees, boosting, etc.). Experience developing and deploying classification and regression models at enterprise scale. Understanding of logistic regression and regularization techniques. Familiarity with ML‑Ops frameworks or containerized environments (Kubernetes is a plus). Experience troubleshooting production data and deployed models. Exposure to cloud platforms (AWS, Azure preferred). Experience with visualization and presenting insights clearly. Additional Desired Qualifications Experience in fraud analytics, financial crime, or risk management models. Knowledge of financial systems and data standards. Experience with containerized model development using Kubernetes. Exposure to banking or financial services domain. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition Details Requisition ID: 11631 Reporting into: Tech Manager, Actimize Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.