Careers at NICE

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? In NiCE as a NodeJs Developer , you will be responsible for designing, developing, testing, and maintaining scalable and efficient Java / Node based applications that meet business requirements. You will collaborate closely with cross-functional teams, including product managers, designers, and other developers, to deliver high-quality software solutions. Your role involves writing clean, well-structured, and maintainable code following best practices and coding standards. Additionally, you will debug and troubleshoot application issues, ensuring optimal performance and user experience. How will you make an impact? Develop quality, proficient and enterprise grade solutions Test your code using Unit/System tests and automation Work as a member of an agile team to enhance and improve software written in Java Spring-boot Develop according to specific requirements with awareness of scalability, hardware capabilities, cross-environment, and platform implications. Design and present projects to improve current process by researching new knowledge and collaborating on solutions, suggesting process improvements and best practices Demonstrates ability to write efficient code for handling inter-process communications. Fix bugs and care about enterprise grade quality Work as part of the development team towards the application in an aggressive deadline Implementation of software features according to design Work and collaborate in multi-disciplinary Agile teams, adopting Agile spirit, methodology and tools Have you got what it takes? Degree in Computer Science or a related discipline (BE/BTech/MTech/MCA) Must: 3-4 years hands-on software development experience with – NodeJS, TypeScript , AngularJS / ReactJS Software development experience in AngularJS / ReactJs Strong knowledge of Node.js Strong knowledge of AWS Proficient in JavaScript or TypeScript Experience with docker containers running on Kubernetes Excellent communication skills Excellent problem-solving skills Good to have - Hands-on experience with AWS cloud technologies Open to learn new tech stack as need be Working knowledge of unit testing. Working knowledge of object-oriented software design. Desire to work in a fast-paced environment. Experience with implementation of Data structure and algorithms. Excellent spoken/written English. Self-driven with a strong sense of ownership Friendly disposition; work effectively as a team player Work as part of the development team towards the application. Adhere and contribute to software best engineering practices. Self-motivated and fast learner with a strong sense of ownership and drive Bonus Experience: Experience with Jira Experience in Snowflake Experience with automation/testing tools Experience with/knowledge of agile development processes Experience as a technical or team lead or equivalent experience Experience in contact center domain Experience working in a CI/CD Environment What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11584 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Lead Software Architect At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Why this role matters now This role sits at the centre of our AI-led delivery transformation. We are rebuilding our digital evidence platform as AI-Native, with AI tooling acting as a daily partner from design through verification. The right architect is not someone with a long list of AI credentials - AI moves too fast for credentials to mean much. The right architect is someone who already uses AI in their daily work, has formed clear judgement about where it belongs and where it does not, and is curious enough to learn the next tool when their current one is superseded. So, what’s the role all about? We are looking for a talented Architect and Software Developer to join our team. You must: Be able to communicate effectively, including via email, instant message, phone, and video conferencing tools. Be fierce in your pursuit of product quality. Be an excellent problem solver with an active interest in the latest design and development tools and technologies. Be knowledgeable and enthusiastic about process. Be practically fluent with AI tooling - using Copilot, Claude Code, Codex or equivalent in your daily work, not just experimentally. We will discuss specific examples at interview. Be able to recognize opportunities for optimization and enhancement of process, product architecture and delivery based on the evolutions in AI. Have clear judgement about where AI belongs in a public-safety platform, and where it does not. How will you make an impact? You will be responsible for: Owning the architecture, and carrying out design, AI-led implementation and validation in Cloud-based, multi-threaded, multi-server environments -working in our AI-led delivery method where code, tests and decisions are AI-drafted, with you setting intent, orchestrating implementation, and validating outputs. Leading technical decisions on architectural direction using a collaborative, team-based approach. Ensuring the architecture takes into account the concerns of security, scalability, compatibility, maintainability — and the responsible, evidenced use of AI in both build-time and run-time. Performing testing of your work, fixing defects, and helping to resolve customer support cases. Ensuring that the team adheres to the architectural direction and standards. Mentoring and coaching team members in architecture practices, AI-led delivery techniques, and the discipline of validating AI outputs. Liaising with Product Management during planning sessions. Have you got what it takes? Solid experience developing applications in C# using Visual Studio/Visual Studio Code. Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs. Experience with multi-tenant cloud solutions. Experience working in collaborative multidisciplinary teams. Experience creating maintainable code and using source control solutions such as DevOps, GIT or similar. Experience of unit testing, code reviews, and other product quality disciplines. Solid understanding of the principles of network security, authentication, and authorization. Experience of working with databases using Entity Framework or similar. Good knowledge of SOLID principles. Experience creating RESTful APIs and ensuring API extensibility. Recent practical experience using AI tooling (Copilot, Claude Code, Codex or equivalent) in your daily work, not just experimentation. Comfortable describing what worked, what did not, and what you decided. Output discipline: you remain accountable for the architecture you are responsible for, whatever helped you produce it. Comfort with probabilistic systems, and clear judgement about when to use AI in a high-trust domain. Learning velocity: able to ramp on a new AI tool or technique in days, not months. You will have an advantage if you also have: Security best practice (OWASP top ten) Azure SQL Server DevOps, Pipelines, TeamCity, GitHub Windows services Experience using AI tooling specifically in the architect role - for design review, ADR drafting, threat modelling, contract design, or similar. Familiarity with AI-Native software patterns (agentic workflows, evaluation harnesses, prompt-and-response evaluation, evidence packets). What we do not require We do not require you to be an AI expert. AI moves too fast for credentials to mean much. We require curiosity, recent practical use, output discipline, and the judgement to ship under accountability. About the interview process The final stage includes a working session using our AI tooling. The aim is to see how you think - how you set intent, validate outputs, and make decisions - not to test memorised knowledge. Requisition ID: 11267 Reporting into: Manager Role Type: Individual Contributor #LI-Hybrid About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Lead Software Architect At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Why this role matters now This role sits at the centre of our AI-led delivery transformation. We are rebuilding our digital evidence platform as AI-Native, with AI tooling acting as a daily partner from design through verification. The right architect is not someone with a long list of AI credentials - AI moves too fast for credentials to mean much. The right architect is someone who already uses AI in their daily work, has formed clear judgement about where it belongs and where it does not, and is curious enough to learn the next tool when their current one is superseded. So, what’s the role all about? We are looking for a talented Architect and Software Developer to join our team. You must: Be able to communicate effectively, including via email, instant message, phone, and video conferencing tools. Be fierce in your pursuit of product quality. Be an excellent problem solver with an active interest in the latest design and development tools and technologies. Be knowledgeable and enthusiastic about process. Be practically fluent with AI tooling - using Copilot, Claude Code, Codex or equivalent in your daily work, not just experimentally. We will discuss specific examples at interview. Be able to recognize opportunities for optimization and enhancement of process, product architecture and delivery based on the evolutions in AI. Have clear judgement about where AI belongs in a public-safety platform, and where it does not. How will you make an impact? You will be responsible for: Owning the architecture, and carrying out design, AI-led implementation and validation in Cloud-based, multi-threaded, multi-server environments -working in our AI-led delivery method where code, tests and decisions are AI-drafted, with you setting intent, orchestrating implementation, and validating outputs. Leading technical decisions on architectural direction using a collaborative, team-based approach. Ensuring the architecture takes into account the concerns of security, scalability, compatibility, maintainability — and the responsible, evidenced use of AI in both build-time and run-time. Performing testing of your work, fixing defects, and helping to resolve customer support cases. Ensuring that the team adheres to the architectural direction and standards. Mentoring and coaching team members in architecture practices, AI-led delivery techniques, and the discipline of validating AI outputs. Liaising with Product Management during planning sessions. Have you got what it takes? Solid experience developing applications in C# using Visual Studio/Visual Studio Code. Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs. Experience with multi-tenant cloud solutions. Experience working in collaborative multidisciplinary teams. Experience creating maintainable code and using source control solutions such as DevOps, GIT or similar. Experience of unit testing, code reviews, and other product quality disciplines. Solid understanding of the principles of network security, authentication, and authorization. Experience of working with databases using Entity Framework or similar. Good knowledge of SOLID principles. Experience creating RESTful APIs and ensuring API extensibility. Recent practical experience using AI tooling (Copilot, Claude Code, Codex or equivalent) in your daily work, not just experimentation. Comfortable describing what worked, what did not, and what you decided. Output discipline: you remain accountable for the architecture you are responsible for, whatever helped you produce it. Comfort with probabilistic systems, and clear judgement about when to use AI in a high-trust domain. Learning velocity: able to ramp on a new AI tool or technique in days, not months. You will have an advantage if you also have: Security best practice (OWASP top ten) Azure SQL Server DevOps, Pipelines, TeamCity, GitHub Windows services Experience using AI tooling specifically in the architect role - for design review, ADR drafting, threat modelling, contract design, or similar. Familiarity with AI-Native software patterns (agentic workflows, evaluation harnesses, prompt-and-response evaluation, evidence packets). What we do not require We do not require you to be an AI expert. AI moves too fast for credentials to mean much. We require curiosity, recent practical use, output discipline, and the judgement to ship under accountability. About the interview process The final stage includes a working session using our AI tooling. The aim is to see how you think - how you set intent, validate outputs, and make decisions - not to test memorised knowledge. Requisition ID: 11266 Reporting into: Manager Role Type: Individual Contributor #LI-Hybrid About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Here at NICE Public Safety , we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base. We are currently expanding our Cloud Platform Engineering team to ensure we continue to offer exemplary service to our customers. This is a very hands-on role. You will be involved in ensuring our cloud platforms are observable, measurable, reliable, scalable, and maintainable. It’s likely that the successful candidate will have significant experience in a DevOps, SRE, Cloud Engineer, or Cloud Development role. NOTE – The successful candidate must have lived in the UK for 5 years and be eligible to obtain NPPV3 + Security Clearance. How will you make an impact? Act as part of a team of SRE’s that act as the ‘gatekeepers’ of production and actively manage the work backlog and develop reliability improvements. Lead investigations into root cause outages, performance, and cost issues. Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands. You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support. Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor. Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc. Developing bicep modules for monitoring infrastructure and deploy it. Optimize system performance, cost, and security through regular reviews and tuning. Do you have what it takes? Must have 6+ years of experience in Site Reliability Engineering Excellent technical, analytical and troubleshooting skills Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML) Experience with Azure cloud Significant experience in programming or advanced scripting (Python, PowerShell, C# etc.) Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git) Strong Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch) Demonstrable experience of supporting live cloud services and platforms Expert in developing queries for dashboards and alerting for microservices. Expertise in developing custom metrics for microservices Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets. Production experience with Kubernetes and containerization (AKS) Exposure to Azure DevOps pipelines is desirable (CI/CD) Strong experience in infrastructure as a code, design and implementation strategies. Experience with AI (tools) to automate and accelerate is a plus. Efficient, effective, and respectful communication skills both with customers and within internal departments. Including, Good listener, able to identify and validate assumptions. Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it. Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment. Multi-tasking and time-management to prioritise and switch between varied tasks. Significant experience in platform engineering, observability, and provisioning. Proven ability to develop and implement a strategic vision for platform services, observability, and provisioning. Strong understanding of cyber security principles, governance, and compliance frameworks. Strong understanding and experience of cloud platforms, containerisation, and microservices architecture. Broad background across information technology with the ability to communicate clearly with non-security technical SMEs at a comfortable level. Strong proficiency in technical scoping, architecture design, and integration of security tools and processes. Ability to translate business needs into scalable, user-centric cloud solutions. Excellent communication and collaboration skills, with a focus thought leadership and solution development. Experience in both operational and transformation roles or a clear working understanding of both perspectives. Knowledge of compliance with relevant frameworks, including ISO 27001, Cyber Essentials + or FEDRAMP Tooling Kubernetes (Ideally AKS) Azure Devops Pipelines Elasticsearch and Cloud Observability Stacks IAC (Bicep/Terraform) Powershell / C# Beneficial Certifications AZ 104 AZ 305 AZ 500 AZ 700 CKA Requisition ID: 10820 Reporting into: Director, Engineering, Role Type: Individual Contributor #LI-Hybrid About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives - building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale. This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability. How will you make an impact? AI Quality Strategy Define and lead all AI-augmented quality initiatives across the organization Deploy LLM-powered test generation, triage, and root-cause analysis tooling Build frameworks for validating AI/ML model outputs and non-deterministic behaviors Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents) Champion responsible AI testing practices, coverage standards, and governance models Automation Engineering Own the full automation strategy across UI, API, and integration layers Architect scalable, maintainable test frameworks Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions) Establish coverage KPIs, flakiness SLAs, and automation ROI metrics Lead adoption of self-healing and AI-assisted test maintenance Performance Engineering Lead performance and load testing strategy at enterprise scale Define SLOs/SLAs and partner with SRE on reliability thresholds Design continuous performance validation integrated into delivery pipelines Drive root-cause analysis for regressions, bottlenecks, and latency spikes Oversee toolchain including k6, JMeter, Gatling, and APM integrations People & Org Leadership Lead and grow teams of automation engineers, performance engineers, and architects Set technical direction, OKRs, and career ladders for the quality engineering org Hire senior ICs and architect-level talent; build succession depth Foster a culture of ownership, engineering craft, and continuous learning Partner cross-functionally with Product, DevOps, and R&D leadership Have you got what it takes? 12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports Deep hands-on background in test automation architecture — you've built frameworks from scratch, not just inherited them Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments) Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount) Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments) AI & Technical Acumen Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows) Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic) Leadership Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps Strong organizational influencer who shapes culture and engineering standards beyond your direct org Data-driven decision maker: you measure quality outcomes, not just activity Bias for hiring and developing senior talent; you build teams that outlast you Comfortable operating in ambiguity and driving clarity in fast-moving environments What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 10834 Reporting into: Senior Director, Engineering, CX Role Type: People Manager #LI-Hybrid About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives — building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale. This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability. How will you make an impact? AI Quality Strategy Define and lead all AI-augmented quality initiatives across the organization Deploy LLM-powered test generation, triage, and root-cause analysis tooling Build frameworks for validating AI/ML model outputs and non-deterministic behaviors Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents) Champion responsible AI testing practices, coverage standards, and governance models Automation Engineering Own the full automation strategy across UI, API, and integration layers Architect scalable, maintainable test frameworks Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions) Establish coverage KPIs, flakiness SLAs, and automation ROI metrics Lead adoption of self-healing and AI-assisted test maintenance Performance Engineering Lead performance and load testing strategy at enterprise scale Define SLOs/SLAs and partner with SRE on reliability thresholds Design continuous performance validation integrated into delivery pipelines Drive root-cause analysis for regressions, bottlenecks, and latency spikes Oversee toolchain including k6, JMeter, Gatling, and APM integrations People & Org Leadership Lead and grow teams of automation engineers, performance engineers, and architects Set technical direction, OKRs, and career ladders for the quality engineering org Hire senior ICs and architect-level talent; build succession depth Foster a culture of ownership, engineering craft, and continuous learning Partner cross-functionally with Product, DevOps, and R&D leadership Have you got what it takes? 12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports Deep hands-on background in test automation architecture — you've built frameworks from scratch, not just inherited them Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments) Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount) Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments) AI & Technical Acumen Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows) Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic) Leadership Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps Strong organizational influencer who shapes culture and engineering standards beyond your direct org Data-driven decision maker: you measure quality outcomes, not just activity Bias for hiring and developing senior talent; you build teams that outlast you Comfortable operating in ambiguity and driving clarity in fast-moving environments What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 10834 Reporting into: Senior Director, Engineering, CX Role Type: People Manager #LI-Hybrid About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.