Careers at Toast

Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: running the businesses they love. We’ve grown into a leading hospitality software company in the U.S., and are now entering our next phase of growth—one defined by scale, complexity, and a new class of enterprise customers. As our customers grow, so do the demands on our platform. Operators who once managed a handful of locations are rapidly expanding, while new enterprise brands are adopting Toast to power increasingly complex operations. Supporting this evolution requires more robust, enterprise-grade capabilities. Within this space, we’re looking for a Software Engineering Manager to lead our Partner Connect team. In this role, you’ll guide a team delivering high-impact features that directly shape the experience of every Toast customer. You’ll be responsible not just for what the team builds, but how it builds—driving clarity, improving execution, and maintaining a high bar for quality. Your team will own the frameworks to manage integrations with Toast for all our partners and customers.You will work with the team to help build a feature rich, consistent, unified experience for anyone who wishes to connect to Toasts APIs, consume our data and integrate with restaurants. You will also play a role in evolving our architecture to support ever more complex new features and best-in-class monitoring as we scale to orders of magnitude of our current size! You’re someone who enjoys developing engineers and building strong, collaborative teams. You connect day-to-day work to broader outcomes, helping your team understand the impact of what they’re building while identifying opportunities to deliver more effectively. You bring enough technical depth to provide clear direction and sound judgment, while still empowering engineers to take ownership. Day to day, your work will span reviewing design documents and pull requests, facilitating cross-team discussions, partnering with product and architecture on roadmaps, and supporting your team’s growth through regular 1:1s and feedback. Join us to shape a critical domain that touches every Toast customer. About this roll *: Help drive the operational plan and strategic roadmap Lead the technical vision and execution for Toast’s partner and integration platforms, driving business impact across the customer lifecycle. Coach individual contributors for professional and technical development Collaborate with stakeholders across the organization to help your teams get stuff done Mentor both new and experienced engineers in both technology and leadership Guide teams to build systems that will scale to the next order of magnitude of growth Track and ensure teams are delivering impact and outcomes in their work Drive knowledge sharing programs across the engineering organization Hire and develop new team members Operate effectively in a fast moving environment where experimentation, iteration, and platform stability must coexist. Do you have the right ingredients* ? Experience writing, delivering, and operating software in a SaaS environment Experience mentoring and developing successful teams A strong sense of empathy for customers and teammates A desire to build a diverse team that wins together and prioritizes customer success A process-driven approach to engineering leadership, with experience creating operating mechanisms, metrics, monitoring, and feedback loops that improve outcomes over time. Demonstrated success partnering with product stakeholders to drive measurable outcomes. Ability to translate broad strategic goals into clear technical roadmaps and execution plans. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are seeking a highly skilled and innovative Lead Salesforce Developer to join our dynamic team. The ideal candidate will possess deep expertise in Salesforce development, Integration, architecture, and a proven track record of implementing intelligent, self-optimizing systems. This is a unique opportunity to shape the future of our customer engagement and operational efficiency using cutting-edge technology. As a key member of the Business Technology and Transformation (BTT) team, this Lead Salesforce Developer will partner with Product Managers, architects, and engineering leadership to architect and deploy cross-engineering solutions. You will play a foundational role in executing Toast's strategic roadmap, driving the platform's evolution through technical excellence and forward-thinking innovation. Key Responsibilities Salesforce Architecture & Development: Lead the design, development, and implementation of complex, scalable solutions within the Salesforce platform (Sales Cloud, Salesforce CPQ, Service Cloud, etc.) using Apex, Lightning Web Components (LWC), Visualforce, and other Salesforce technologies. Salesforce CPQ configuration and implementation.Deep understanding of the nuances within the Quote-to-Cash domain. Salesforce Integration Patterns and technologies for integrating with upstream/downstream systems Technical Leadership: Mentor and guide a team of Salesforce developers, conducting code reviews, establishing best practices for Design and Development, and ensuring high-quality, maintainable code. Lead troubleshooting exercise for complex issues Collaboration: Work closely with Product Managers, Business Analysts, and Stakeholders to translate business requirements into technical specifications and deliver innovative solutions. Deployment and Governance: Manage release cycles, deployment processes (using tools like Azure DevOps, GitLab, or Copado), and maintain platform health, security, and governance standards. Stay Current: Continuously research and evaluate new Salesforce features, industry trends, and advancements in AI/Agentic technologies to recommend and implement relevant improvements. AI Proficiency: Stays current on the AI tools and technologies available, and applies them to meaningfully increase velocity on day-to-day work. Has hands-on experience with at least one AI tool, using it as a regular part of their workflow. Acts as an advocate for AI adoption, and open to exploring new tools and use cases as they emerge. Extends that impact beyond their own work by helping teammates ramp up, sharing tips and workflows, and guiding the team toward broader and more effective AI usage Required Qualifications 10+ years of Salesforce solution design, architecture, and development experience (Apex, Lightning, Visualforce) in an enterprise environment. Advanced experience with sharing and security, visibility, data models, Flows, and other Salesforce platform features and components. Experience with Salesforce Sales Cloud or Service Cloud. Experience with Salesforce CPQ configuration and implementation, including Product and Pricing Rules. xExperience with Salesforce discounting, contracts, quote templates, and renewals. Experience in the Quote-to-Cash domain, preferably with CPQ tools (Salesforce CPQ, Conga, or Industry CPQ). Experience integrating Salesforce with other systems in an enterprise environment. Experience with middleware technologies (Workato preferred, or equivalent). Experience leading a team of developers on project and feature delivery. Advanced understanding of the software development life cycle and Agile methodologies. Excellent analytical, problem-solving, and decision-making skills. Ability to work independently and support other team members as needed. Salesforce Platform Developer I & II certifications required; Salesforce CPQ certification a plus. Strong stakeholder management and communication skills. Ability to adapt and learn quickly. Engineering degree or equivalent educational background required. Hybrid work model: 2 days per week in office. Preferred Qualifications Experience with advanced DevOps practices for Salesforce (CI/CD pipelines, automated testing), version control tools (GitHub) and Copado Knowledge of data modeling and management in large-scale Salesforce environments. Experience using Jira or similar AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Overview: The Lead Salesforce Developer within the BTT (Business Technology and Transformation) team will collaborate with other developers, architects, admins, QA and release and Engineering managers to deliver new innovative solutions on the Salesforce platform. Toast has ambitious plans for the future, and this role will assist in making them happen. About this roll* (Responsibilities) Spends majority of their time working on Salesforce related solution, design development tasks, requiring a high degree of technical expertise, like: Salesforce platform - Security, Sharing, Visibility, Data Model, Flows etc APEX- Triggers, Platform Event handlers, batch processes, Async processes, frameworks & patterns etc Salesforce CPQ configuration and implementation.Deep understanding of the nuances within the Quote-to-Cash domain. Web Services - Rest, SOAP, Authentication, Authorization, Patterns etc VF pages, Aura and Lightning Web components Mentoring, guiding and supporting team members on their assignments and be a bar raiser. Follows design, architecture and development best practices Performs code reviews and is actively involved in deployment processes Experience with GitHub tooling and PR process Follows appropriate review etiquette Passion for ensuring we deliver the highest quality code Actively involved in deployment processes Identification of affected components Merging of code with the rest of the code base Identification and resolution of merge conflicts Development of adequate tests that cover and validate code Assists in developing project estimates and plans for self and others Accurate sizing of stories based on SCRUM process On time delivery of work Timely escalation of blockers Proficiency troubleshooting issues Leverage Developer Console, Workbench and other troubleshooting tools Analyze Salesforce Debug Logs for errors and performance issues Proactively seeks out and keeps up-to-date on Salesforce technologies, related tools, and best practices Proactive in highlighting issues, concerns and blocker to ensure timely delivery. Do you have the right ingredients*? (Requirements) 10+ years Salesforce solution, design & development experience (Apex, Lightning, VF) in an Enterprise environment Advanced experience with sharing, security, visibility, data models, Flows and other Salesforce platform features & components. Experience with Salesforce Sales Cloud or Service Cloud.(Experience Cloud a plus) Experience with Salesforce CPQ configuration and implementation. Experience in Salesforce CPQ Products, Features, Options, Configuration Attributes. Experience with Salesforce CPQ Product Rules, Pricing Rules, Lookup Queries. Experience with Salesforce Discounting, contracts, quote templates, and renewals. Experience in the Quote to Cash Domain (preferably CPQ (Salesforce CPQ/Conga/Industry CPQ) and/or Billing (Zuora/Salesforce Billing/Conga Billing)) Experience in leading the team of developers for the delivery of the projects/features Advanced understanding of the Software Development Life cycle and Agile methodologies Excellent analytical, problem-solving, and decision-making skills. Ability to work independently and support other team members as needed. Salesforce Platform Developer I & II certifications Salesforce CPQ certification a plus Experience in stakeholder management and should be able to communicate effectively. Ability to adapt and learn quickly. Engineering / Equivalent educational background a must Candidates required to work in hybrid mode with 3 days work from office in a week . Bonus ingredients* (a pinch of salt): (Non-essential skills) Experience using ServiceNow or similar tool Experience using Jira or similar Experience using version control tools (GitHub) Experience using Salesforce CI/CD tools - Copado etc How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Toast is revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. This role is for a current vacancy. Bready* to make a change? The Toast AI Engineering team is seeking a Data Scientist to embed data science capabilities into the Toast platform by partnering with engineers and product managers to develop statistical and machine learning models that power key product lines. About this Roll* (Responsibilities) : Apply a diverse set of expertise including data mining, statistical analysis and machine learning to deliver impactful, objective, and actionable data insights that enable informed business and product decisions Collaborate with cross-functional teams, including sales, marketing, and product, to identify business opportunities and develop data-driven solutions that drive growth and engagement. Partner with line of business teams and collaborate with product managers, engineers and data scientists to foster data-driven decisions that yield significant impacts Able to effectively communicate analysis, insights and recommendations to high-level business partners in verbal, visual and written formats Thrive in a dynamic and rapidly evolving environment Do you have the right ingredients* (Requirements) ? Bachelors in computer science, engineering, math, statistics, economics, or other quantitative discipline; Masters preferred. 2+ years of data science experience in an industry environment. Have solid statistical and machine learning foundations. Familiar with machine learning concepts (e.g. regression/classification, clustering, offline/online model evaluation). Experience with advanced machine learning techniques, including supervised and unsupervised learning, graph algorithms, deep learning (e.g., NLP), recommendation systems, and generative AI. Experience with Python and SQL, and ML frameworks (e.g. scikit-learn, Tensorflow, PyTorch) Experience with cloud solutions, preferably with AWS tooling (e.g. SageMaker, DynamoDB, Athena, Glue, etc.) Experience with model workflow orchestration tool (e.g. Airflow) Experience collaborating with engineers, product managers, and other cross-functional teams Excellent verbal and written communication skills Ability to communicate sophisticated quantitative analysis in a clear, precise, and actionable manner. Special Sauce* (Nice to Haves): Experience working on LLM applications, including prompting, RAG, and evaluation. Experience in software engineering best practices and tools including object-oriented programming, test-driven development, CI/CD, git, shell scripting, task orchestration. Experience shipping machine learning systems in production environments. Experience in A/B testing and other experimentation methodologies for effective product launch measurement. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. Pay Range $110,000 — $136,000 CAD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Who We Are Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Are you bready* for a change? Toast is looking for a Senior Software engineer to join our enterprise quick service restaurant team. You will get to work across the entire Toast platform, including our POS, backend, and front end systems. As a member of the enterprise team, you will help ensure that the product is being built to meet the new and expanding needs of these customers. About this roll * (Responsibilities) Design, build, deploy, and maintain highly resilient and scalable features across Toast’s enterprise management products Lead complex projects that improve functionality and reliability for our customers Partner with a wide array of teams across Toast Ensure quality by building automated testing for changes Roll* features out to customers, including monitoring for success Collaborate with UX and PM on the definition and design of features Mentor and coach other engineers Do you have the right ingredients* ? (Requirements) 5+ years experience building backend services and APIs Extensive experience working with an Object Oriented Language like Java or Kotlin, with a deep understanding of testing, quality, and best practices Experience shipping production services and balancing getting things done with platform stability and reliability Experience building backend services and APIs and scaling distributed systems Experience building android applications with kotlin is a plus Experience building front end applications is a plus Focused on delivering positive impact for Toast customers Enjoys working in a team environment with a shared code-base Excellent cross-team communication skills on complex technical topics AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. Pay Range $115,000 — $165,000 CAD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Toast is revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. Bready* to make a change? The Toast AI Engineering team is seeking a Data Scientist to embed data science capabilities into the Toast platform by partnering with engineers and product managers to develop statistical and machine learning models that power key product lines. About this Roll* (Responsibilities) : Apply a diverse set of expertise including data mining, statistical analysis and machine learning to deliver impactful, objective, and actionable data insights that enable informed business and product decisions Collaborate with cross-functional teams, including sales, marketing, and product, to identify business opportunities and develop data-driven solutions that drive growth and engagement. Partner with line of business teams and collaborate with product managers, engineers and data scientists to foster data-driven decisions that yield significant impacts Able to effectively communicate analysis, insights and recommendations to high-level business partners in verbal, visual and written formats Thrive in a dynamic and rapidly evolving environment Do you have the right ingredients* (Requirements) ? Bachelors in computer science, engineering, math, statistics, economics, or other quantitative discipline; Masters preferred. 2+ years of data science experience in an industry environment. Have solid statistical and machine learning foundations. Familiar with machine learning concepts (e.g. regression/classification, clustering, offline/online model evaluation). Experience with advanced machine learning techniques, including supervised and unsupervised learning, graph algorithms, deep learning (e.g., NLP), recommendation systems, and generative AI. Experience with Python and SQL, and ML frameworks (e.g. scikit-learn, Tensorflow, PyTorch) Experience with cloud solutions, preferably with AWS tooling (e.g. SageMaker, DynamoDB, Athena, Glue, etc.) Experience with model workflow orchestration tool (e.g. Airflow) Experience collaborating with engineers, product managers, and other cross-functional teams Excellent verbal and written communication skills Ability to communicate sophisticated quantitative analysis in a clear, precise, and actionable manner. Special Sauce* (Nice to Haves): Experience working on LLM applications, including prompting, RAG, and evaluation. Experience in software engineering best practices and tools including object-oriented programming, test-driven development, CI/CD, git, shell scripting, task orchestration. Experience shipping machine learning systems in production environments. Experience in A/B testing and other experimentation methodologies for effective product launch measurement. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . #LI-DNI The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Zone A $112,000 — $179,000 USD Zone B $97,000 — $155,000 USD Zone C $87,000 — $139,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.