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Job Summary: As a Cybersecurity Engineer, you will collaborate closely with Cybersecurity, Engineering, and Service teams to address escalated issues, manage SOC escalations, and support new security initiatives. We are looking for an Engineer with leadership presence, possessing strong technical and interpersonal skills, familiarity with industry-standard tools, the ability to work under pressure, and the ability to mentor junior members of the team. Responsibilities (including but not limited to): High interaction with the Security, Engineering and Service teams, responding to escalated issues in a timely fashion Respond and action alerts from our SOC escalations and security tooling to maintain health and security of our platform Lead Incident coordination between internal and external entities in alignment with regulatory requirements Utilize interpersonal and technical skills to effectively communicate with management, peers, and clients Maintain an awareness of security and control issues in emerging technologies Ability to scope, implement and support new security projects/initiatives Ownership and follow up of pending issues to resolution Skills: Familiarity with industry standard tools and applications (such as Palo Alto, Cisco Meraki, SonicWall, Fortigate, SentinelOne, ThreatLocker, MS Defender, G-Suite, Content Filtering, Protective DNS) Heavy experience with the Incident Response lifecycle Familiarity with Microsoft (Office365 & Azure) and Citrix (Virtual Apps & Desktops) technologies Familiarity with open-source intelligence gathering Scripting ability and experience working with API endpoints such as MS Graph. Ability to navigate and utilize a ticketing system (such as ConnectWise or Service Now) Experience with change management and security remediation processes Experience with security documentation, technical and policy writing Ability to deliver technical/security information or concepts in a user-friendly format Takes ownership and excels in both independent and team project work Ability to work under pressure and with short deadlines Occasional on call nights, weekend and emergency on call is required within this role. Qualifications: Minimum 5 years’ experience in a system engineering or technical security role A Bachelor’s Degree in MIS, Computer Science or similar focus Microsoft Certified (MCSE) or equivalent certification a plus Security Certificate such as; CompTIA CySA, Security+ and Network+, ISC-2 CCSP/SSCP) Benefits of Working for Abacus: Exposure to diverse array of technologies Part of a team of experienced technicians that aim to deliver exceptional service Competitive compensation Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO Opportunities to further technical education

Overview: The Data Engineer is responsible for developing, maintaining, and supporting data pipelines using Python and SQL Server (T-SQL), while assisting with data integration from internal and external systems within a modern Azure-based data platform. The role supports critical data operations in regulated environments and provides opportunities for hands-on learning and growth under the guidance of senior data engineers. Job Description: Develop and maintain ETL pipelines using Python and SQL Server for data ingestion, transformation, and integration from various data sources, including structured files and RESTful APIs. Write, test, and debug Python code for data processing, automation, and basic integrations following established standards and best practices. Create and maintain T-SQL queries, views, and stored procedures to support business logic and reporting requirements. Assist in building and operating data workflows using Azure Data Factory, Azure SQL, and Azure Blob Storage. Support the monitoring of data pipelines and help troubleshoot data quality issues, pipeline failures, and performance problems. Follow defined data quality, security, and compliance procedures in regulated environments such as healthcare and financial services. Collaborate with data analysts, software engineers, and DevOps teams to understand data requirements and upstream systems. Participate in code reviews, implement feedback, and continuously improve coding and engineering practices. Create and maintain clear documentation for data pipelines, logic, and operational processes. Qualifications and Experience: Education Bachelor’s Degree — Preferred Experience 1–4 years of professional experience in Data Engineering, Software Engineering, or a related technical role — Required Strong hands-on proficiency in Python, including writing functions, handling errors, and debugging code — Required Experience working with relational databases, preferably SQL Server — Required Strong working knowledge of SQL, including joins, aggregations, subqueries, and basic performance considerations — Required Exposure to integrating or consuming data from RESTful APIs or external data sources — Required Familiarity with Git or similar version control systems — Required Strong analytical and problem-solving skills with the ability to learn quickly — Required Preferred Experience Experience with additional Azure services such as Azure Synapse, Azure DevOps, and Azure Functions Understanding of data modeling and warehousing concepts Exposure to cybersecurity data, SIEM tools, or SOC operations Knowledge of .NET Framework and C#-based APIs, particularly in data consumption contexts Background in MSP/MSSP environments or consulting Familiarity with Power BI or other data visualization tools Knowledge, Skills, and Abilities: Exposure to Azure data services such as Azure Data Factory, Azure SQL, or Blob Storage. Basic understanding of ETL concepts, data validation, and pipeline monitoring. Familiarity with data modeling fundamentals, including tables, keys, and relationships. Awareness of data security, privacy, and compliance standards such as HIPAA and SOC2. Experience with Power BI or other data visualization tools. Basic understanding of application systems or APIs built using .NET or similar frameworks. Ability to design and support scalable ETL pipelines using Python and SQL Server for data ingestion, transformation, and integration from diverse sources. Ability to develop and optimize T-SQL stored procedures to support business logic and reporting needs. Ability to support secure and efficient data workflows using Azure Data Factory, Azure SQL, and Azure Functions. Ability to help ensure data quality, lineage, and compliance requirements are maintained. Ability to collaborate with software engineering, data analytics, security, and DevOps teams. Ability to monitor and troubleshoot pipeline failures and data discrepancies. Ability to participate in code reviews and continuously improve engineering practices. Attributes that will drive success: Ability to work effectively in a collaborative, fast-paced environment. Good written and verbal communication skills.

Job Summary: We are looking for a dedicated and enthusiastic Customer Service Associate to join our Cybersecurity Services Delivery Team. The ideal candidate will have excellent communication skills, technical aptitude, and a passion for delivering exceptional customer service. This position offers an opportunity to work in a dynamic and supportive environment, with opportunities for professional growth and development. Responsibilities: Serve as the primary point of contact for assigned customer accounts This includes addressing inquiries, scheduling meetings and proactive communication in a timely and professional manner. Escalate complex technical customer questions to appropriate teams, ensuring thorough follow-up and communication with the customer. Maintain detailed and accurate records of customer interactions & issues Assist with reviewing Penetration Testing and Cybersecurity Risk Assessment Reports prior to customer delivery Collaborate with internal teams including Client Technology Management, Centralized Hosting Management Participate in continuous training and development to stay current with industry trends, technologies, and best practices. Ensure high levels of customer satisfaction by delivering quality support, solutions, and value in every interaction. Handle customer concerns with empathy and professionalism, aiming to resolve issues to the customer’s satisfaction. Contribute to the development and improvement of customer service procedures, policies, and standards Assist with reviewing Penetration Testing and Cybersecurity Risk Assessment Reports prior to customer deliver Skills: Proven experience in a customer service role, preferably within an IT or cybersecurity environment. Strong understanding of cybersecurity fundamentals: principles & best practices Excellent verbal and written communication skills with the ability to explain complex security concepts to non-technical users. Exceptional problem-solving skills with a proactive approach to identifying and mitigating possible customer concerns Ability to manage time and assigned tasks independently while also collaborating as part of a team in a fast-paced environment. Proficiency with Microsoft 365 Suite(Ex. Word, Excel, Powerpoint) Ability to multitask and manage multi-channel communication with customers and internal teams. Critical and creative thinking to strategize how to add value to customer engagements and improve processes Exceptional spelling and grammar skills for writing and proofreading documents. Ability to remain flexible as processes continuously improve. Qualifications: 1-3 years of Customer Service Experience required (within IT or Cybersecurity-related field preferred) CompTIA Security+ or other related IT or Cybersecurity Certifications are a plus Must be available to work 8am-5pm EST Monday-Friday Ability to commute to office on a hybrid basis

Overview: As a Cybersecurity Analyst, you will have the opportunity to work with a broad number of clients, and platforms, triaging alert escalations and incident handling when necessary. We are looking for an energetic individual who is passionate about Technology and Cybersecurity to join our growing IT Security team! Responsibilities (including, but not limited to the following): High interaction with the Security, Engineering and Service teams, and respond to escalated issues from our tier 1 analysts in a timely fashion Respond and action escalations from our MDR provider and work with our engineering team and clients to improve detection and response capabilities whilst maintaining health and security of our platform Utilize interpersonal and technical skills to effectively communicate with management, peers, and clients Maintain an awareness of security and control issues in emerging technologies Ability to scope, implement and support new security projects/initiatives Ownership and follow up of pending issues to resolution Skills Familiarity with industry standard tools and applications (such as Rapid7, Palo Alto, SentinelOne, KnowBe4) Familiarity with industry standard SIEM, Anti-Virus, Email/Spam Filtering, Asset Monitoring tools. (Working knowledge with SIEM query languages, Palo Alto Panorama, SentinelOne, Nagios, Mimecast, or Proofpoint) Ability to navigate and utilize a ticketing system (such as ServiceNow) Experience with change management and security remediation processes Experience with security documentation, technical and policy writing Ability to deliver technical/security information or concepts in a user-friendly format Takes ownership and excels in both independent and team project work Ability to work under pressure and with short deadlines Must have availability to occasionally work nights and weekends Qualifications Minimum 2-3 years ’ experience in a security operations team, system engineering or technical security role A Bachelor’s Degree in MIS, Computer Science or similar focus Microsoft Certified (MCSE) or equivalent certification a plus Security Certificate (current or within 6 months of hire) such as; CompTIA CySA, Security+ and Ne The Benefits of Working for Abacus Exposure to a diverse array of technologies. Internal opportunities for career advancement. Part of a team of experienced technicians that aim to deliver exceptional service Competitive compensation. Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO. Opportunities to further technical education through online courses. Positive, friendly, and supportive office environment. Workplace perks including healthy snacks and team-building events.

Job Description Job Title: Support Engineer – Software Overview: We are seeking a Support Engineer – Software to provide technical support for enterprise software applications. The role will troubleshoot application, database, API, and integration issues while working closely with Engineering, Product, DevOps, and Customer Success teams. Roles & responsibility: Provide L2/L3 technical support for enterprise and SaaS applications. Troubleshoot application, database, API, integration, and system issues. Analyze logs, reproduce defects, identify root causes, and provide solutions or workarounds. Manage incidents and service requests according to SLAs. Escalate complex issues to Engineering with detailed technical analysis. Collaborate with Development, QA, Product, and DevOps teams on production issues. Support deployments, upgrades, patches, and release validation. Maintain troubleshooting guides, knowledge articles, and technical documentation. Monitor application health and identify recurring issues. Participate in on-call support as required. Qualifications Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience. 2–5 years of experience in technical support, application support, software engineering, or IT operations. Experience supporting enterprise or SaaS applications. Strong understanding of client/server architecture, web applications, REST APIs, and networking fundamentals. Experience working with SQL databases and writing basic to intermediate SQL queries. Familiarity with Windows and Linux operating systems. Experience using ticketing systems such as Jira, ServiceNow, Zendesk, or similar platforms. Excellent troubleshooting, analytical, and critical thinking skills. Strong written and verbal communication skills. Ability to prioritize multiple issues in a fast-paced environment while maintaining a high level of customer service. Willingness to work in a 24/7 environment Preferred skills & experience Experience with AWS, Azure, or Google Cloud. Knowledge of Docker, Kubernetes, CI/CD, and DevOps practices. Experience with monitoring tools such as Splunk, Datadog, Grafana, or New Relic. Basic scripting knowledge in PowerShell, Bash, or Python. Familiarity with authentication protocols such as OAuth, SAML, or LDAP. ITIL Foundation certification is a plus

Job Description Job Title: Software Engineer Overview: We are seeking a skilled Software Engineer to join our Software Engineering team. This role sits between the Associate Software Engineer and Senior Software Engineer levels, requiring a solid foundation in software engineering principles along with practical experience delivering production-ready applications. The successful candidate will develop and maintain web applications using React for the front end, .NET C# Web API for the back end, and SQL for database management. They will collaborate with cross-functional teams to design, develop, test, and deploy high-quality software solutions while contributing to continuous improvement initiatives and technical best practices. Roles & responsibility: Design, develop, test, and maintain web applications using React, .NET C# Web API, and SQL. Write clean, maintainable, and efficient code following established coding standards and best practices. Participate in the full software development lifecycle, including requirements analysis, design, development, testing, deployment, and support. Apply object-oriented programming principles, design patterns, and software engineering best practices. Develop and optimize database queries and contribute to database design and performance improvements. Troubleshoot, debug, and resolve software defects and application issues. Collaborate with Product, QA, and other stakeholders to deliver high-quality software solutions. Create and maintain technical documentation for applications, APIs, and development processes. Contribute to code reviews and provide constructive feedback to team members. Develop reusable components and shared functionality to improve development efficiency. Support application performance, scalability, and security initiatives. Stay current with emerging technologies, development tools, and industry best practices. Qualifications Bachelor’s degree in computer science, Software Engineering, or a related field, or equivalent practical experience. 3–5 years of professional software development experience in a commercial environment. Strong proficiency in .NET C#, ASP.NET Core/Web API, React, and SQL. Experience with JavaScript, HTML, CSS, and modern web development concepts. Strong understanding of object-oriented programming, design patterns, source control (Git), the software development lifecycle (SDLC), data structures and algorithms, and relational database design and normalization. Experience building and consuming RESTful APIs. Experience troubleshooting and debugging complex application issues. Familiarity with Agile/Scrum development methodologies. Understanding of software security principles and secure coding practices. Ability to analyze requirements and develop scalable, maintainable solutions. Strong communication, collaboration, and problem-solving skills. Ability to work independently while contributing effectively within a team environment. Willingness to work in a 24/7 environment Preferred Skills & Experience Exposure to cloud-based environments and deployment practices. Experience with Python or other programming languages. Experience developing reusable component libraries or shared frameworks. Knowledge of CI/CD pipelines and DevOps practices. Experience with Vite or similar front-end build tools.

Job Description Job Title: Scrum Master – Software Overview: We are looking for an experienced Scrum Master – Software to facilitate Agile software development and help engineering teams deliver high-quality, scalable software solutions. This role serves as a servant leader, Agile coach, and delivery facilitator for one or more cross-functional software development teams. Working closely with Software Engineers, QA Engineers, DevOps Engineers, Solution Architects, Product Owners, and Engineering Managers, the Software Scrum Master ensures the successful execution of Agile ceremonies, removes delivery impediments, improves team performance, and promotes continuous improvement throughout the Software Development Lifecycle (SDLC). Roles & responsibility: Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, and Backlog Refinement. Coach teams on Scrum, Agile, and Lean practices. Partner with Product Owners to manage backlogs, priorities, and sprint goals. Track delivery progress, risks, dependencies, and impediments. Coordinate with Engineering, QA, DevOps, Product, and Architecture teams. Support release planning and continuous improvement initiatives. Monitor Agile metrics and improve team productivity and delivery predictability. Communicate project status, risks, and dependencies to stakeholders. Qualifications Bachelor’s degree in computer science, Information Systems, Software Engineering, Business, or related field, or equivalent professional experience. Minimum of 3 years of experience serving as a Scrum Master supporting software development teams. Experience delivering enterprise software, SaaS platforms, cloud-native applications, or digital products. Strong understanding of Agile software development methodologies. Experience facilitating Scrum ceremonies for cross-functional engineering teams. Excellent leadership, facilitation, coaching, and conflict resolution skills. Strong analytical, organizational, and communication abilities. Experience working in fast-paced Agile software environments. Willing to work in 24/7 environment Preferred experience CSM, PSM, PMI-ACP, SAFe, or similar certification. Experience with cloud/software development environments. Familiarity with Jira, Azure DevOps, Confluence, Git, CI/CD, and cloud platforms. Experience working with multiple Agile teams or enterprise applications.

Job Summary: Abacus is seeking a Cybersecurity Advisor to join its cybersecurity consulting and vCISO team in the UK. This role supports a variety of clients, primarily those within the financial sector, by providing practical cybersecurity guidance, helping mature information security programs, and advising on security strategies aligned to business needs, technical environments, and relevant UK and EU regulatory expectations. We are seeking a highly skilled and experienced Cybersecurity Advisor to join our world-class cybersecurity consulting (vCISO) team at Abacus Group. The ideal candidate will have a deep understanding of information security strategies suitable for small and mid-size businesses within the financial services sector coupled with the technical expertise to guide and advise on implementation efforts. Responsibilities (including but not limited to): Act as the primary security advisor for multiple clients, providing strategic guidance and oversight on all aspects of their cybersecurity programs. Develop and implement security strategies, policies, and procedures for varying client environments. Conduct operational risk assessments and develop risk management plans to address identified gaps and risks within complex environments. Design and advise on the implementation of secure architectures and solutions tailored to client needs. Build and maintain strong relationships with clients, understanding their unique security challenges and providing tailored solutions. Collaborate with Abacus teams to translate assessment findings, penetration testing results, and technical risks into practical remediation roadmaps for clients. Prepare clear, client-ready documentation, including cybersecurity roadmaps, risk summaries, policy recommendations, executive updates, and remediation guidance tailored to both technical and non-technical stakeholders. Support the delivery of vCISO services across multiple client environments, working with internal SMEs on complex strategic, regulatory, or technical matters as appropriate. Research and stay current on cybersecurity, privacy, and operational resilience requirements relevant to UK, EU, and UAE financial services clients, including FCA, UK/EU GDPR, DORA, FSRA, DFSA, and other client-specific regulatory frameworks. Serving as the designed Cloud Officer for vCISO clients with a requirement under CSSF. Occasional travel within the UK and EU to industry-specific conferences or major client meetings (less than 10% travel). Skills: Proven expertise on the administration, security, and configuration of Microsoft Azure, AWS, and/or GCP. Proven expertise in the realm of identity and access management (IAM) leveraging solutions such as Privileged Identity Management (PIM) and conditional access policies. Strong attention to detail and well organized. Excellent verbal communication and written communication skills, especially when communicating complex concepts to non-technical audiences. Experience advising on or reviewing security tools and controls such as endpoint detection and response, email security, data loss prevention, vulnerability management, identity governance, security awareness, logging/monitoring, and cloud security controls. Highly motivated to continuously learn and grow to remain on the bleeding edge of cybersecurity best practices from both a technological and regulatory perspective. Qualifications: Education: Bachelor's degree in computer science, Software Development, Information Technology, Cybersecurity, or a related field; Master’s degree preferred. Experience: 5+ years of progressive technology experience with a blend of technical knowledge and a customer-focused mindset including: 2+ years of technology leadership experience; demonstrated ability to recruit, mentor, coach, and develop individual contributors 3+ years of experience with major cloud hosting service providers, with focus on Azure or AWS Strong problem-solving skills and ability to carry tasks and projects to completion Experience with AI Governance programs preferred. Certifications: Relevant certifications such as CISSP, CISM, CCSP, SC-500, SC-100 or AWS Certified Security Specialty or similar. You'll love this job if you: Value, integrity, and honesty above all else in a non-negotiable way Have a passion for the information security industry and helping people Capable of managing time efficiently and meeting deadlines with multiple concurrent projects Able to work within constraints and to challenge the status quo Ability to self-direct work, orient to action, and truly own the position Have a collaborative attitude and mindset with colleagues and team members Have the heart of a teacher with the ability to guide both technical and non-technical stakeholders in a collaborative way The benefits package consists of: • Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) • Gym discount • Life insurance • Comprehensive travel insurance for you and your family in line with scheme rules • Confidential well-being and counselling support • Competitive Compensation • Contributory pension scheme • Company events • Private Medical and Dental Insurance If you feel you have the necessary experience to go forward for this role, please apply now. We'd love to see your CV.