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This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Software Engineer, Lending Build lending at Adyen from the first line of code. Businesses run on Adyen: they accept payments, manage their money and issue cards on our platform. Access to capital has been the missing piece, and we're building it now. Lending at Adyen is a brand-new team, and we're looking for the engineers who will lay its foundations. Our advantage is data. We already see how a business actually performs through its payment flows, so we can offer fast, fair financing, embedded directly in the platforms our customers use every day. That lets us serve businesses that traditional lenders overlook, without the long paperwork process. This is a true zero-to-one opportunity. There's no legacy system to maintain and no roadmap handed down from above. You'll help decide what we build, how we build it, and which trade-offs we make. You'll be part of a small team with the backing, scale and customer base of a global company. What you’ll do: Design and build core lending systems from scratch, including loan origination, underwriting and decisioning engines, repayment flows and the ledgers that track every cent. Turn ambiguous problems into shipped products, working closely with product, risk, finance and legal partners. Make foundational architecture decisions that will shape how lending scales across markets and regulatory jurisdictions. Build for integrity from day one. In lending, correctness, auditability and resilience are the product. Own your work end to end: requirements, design, implementation, testing, launch and iteration based on real customer feedback. Help shape the team's engineering culture, practices and standards while they're still being written. Who you are: You take ownership. You care about the customer problem, not just the ticket. You enjoy building something from nothing and are comfortable when the path isn't mapped out yet. You have a good understanding of Software Engineering practices and interest in product knowledge. You are familiar with complex large scale distributed systems. You value involving other people to hear different perspectives. You balance speed with rigor. You know when to ship and learn, and when to slow down and get it exactly right. You're curious about financial products and are eager to learn how lending works, even if you haven't worked in it before. You value collaboration and seek out different perspectives to make better decisions. Minimum qualifications: 8+ years of software development experience. Experience with Java, web services, REST APIs, webhooks and SQL/PostgreSQL. Experience designing and building large-scale distributed systems. Full professional proficiency in English. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. The annual base salary range for this role is $190,000 - $290,000; to learn more about our compensation philosophy, please click here . Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility. You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. The people of Adyen are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Financial Products The Financial Products solution is responsible for all financial products that we offer on top of payments processing to our customers. Examples of these are our Banking, Issuing, Fx, and Capital products. Whether we work with large partner platforms, medium sized local merchants, or major international enterprise businesses, our products need to meet our clients expectations and seamlessly fit into their systems. What you’ll do: Work on complex technical projects from requirements analysis through design, implementation, testing and launch into production. Be hands-on and contribute to the implementation. Identify and improve parts of the platform to make it more robust and scalable. Bring your own point of view on best engineering practices. Your code will be used at scale and you are expected to think in that mindset when building features. We launch fast and iterate often. Concretely, this means that within your first few weeks, you will bring live functionalities that impact many merchants and shoppers. Build APIs and tooling according to quality principles such as performance and code quality. Collaborate across teams and time zones to get projects over the finish line. Who you are: Familiar with complex large scale distributed systems. You have experience with Java, Web Services, REST Apis, Webhooks and SQL/PostgreSql. You have a good understanding of Software Engineering practices and interest in product knowledge. You enjoy working in a cross-functional team with roles like Data Science, Frontend, and Product. You value involving other people to hear different perspectives. You have an experimental mindset with a launch fast and iterate mentality. Minimum qualifications: 10+ years of experience in software development industry in a fast paced tech environment Full professional proficiency in English This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration (3 days in the office); we do not offer remote-only roles. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application. What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead - Software Engineer As a Software Engineering Team Lead based in Singapore, you will lead a team of highly skilled software engineers responsible for building and evolving Adyen's Global Cards platform for the APAC region. Your team plays a critical role in developing scalable, reliable, and resilient payment capabilities that power card transactions for merchants across APAC. You'll work closely with Product Managers, Architects, and Engineering teams to deliver new functionality across the Cards domain, while continuously improving the performance, scalability, and reliability of our platform. As a people leader, you'll coach and develop engineers, foster a culture of ownership, and help shape the technical direction of one of Adyen's core payment domains. As part of Adyen's global engineering organisation, you'll collaborate closely with teams across Europe, APAC, and North America to build products that scale globally. What you'll do Lead, coach, and develop a team of Software Engineers, supporting both their technical and professional growth. Foster a high-performing engineering culture built on ownership, collaboration, and continuous learning. Partner closely with Product Managers to translate business priorities into scalable technical solutions. Drive the technical direction of the team, balancing product delivery with long-term platform scalability, resilience, and maintainability. Guide architectural discussions and engineering decisions across the Cards domain while empowering engineers to own technical solutions. Deliver highly reliable and scalable software that supports global card payment methods, including authorisation, routing, settlement, and scheme integrations. Collaborate with Engineering Managers, Architects, and Team Leads across Adyen to improve engineering practices and execution. Act as an escalation point for complex technical challenges, helping the team navigate ambiguity and make thoughtful engineering trade-offs. Continuously improve engineering quality through better testing, observability, operational excellence, and developer productivity. Authoring Adyen’s Credit Card Payments strategy in APAC, balancing product delivery with long-term platform scalability, resilience, and maintainability. Who you are You have experience leading and developing high-performing software engineering teams. You have a strong software engineering background building large-scale, distributed systems in Java or similar backend technologies. You enjoy coaching engineers through technical mentorship, regular feedback, and career development. You're comfortable leading technical discussions, facilitating architectural decisions, and balancing engineering quality with business priorities. You have experience working closely with Product Managers and cross-functional stakeholders to deliver customer-focused solutions. You have strong problem-solving skills and enjoy tackling complex technical challenges at scale. Experience building payment systems or working within the cards payments ecosystem (e.g. authorisation, routing, card schemes, issuer/acquirer integrations) is highly desirable. You're passionate about building resilient, scalable systems and continuously improving engineering practices. You thrive in collaborative, globally distributed engineering teams and communicate effectively with stakeholders across different functions and regions. You embody Adyen's culture of ownership, collaboration, and continuous improvement. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility. This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Engineering Manager, Identity and Access Management The “Identity and Access Management” group -IAM- is responsible for the authentication and authorization of human and system users across our platform. These teams together ensure that all users can securely and seamlessly access the necessary resources while maintaining the integrity and confidentiality of our systems. Given the critical nature of these functions, the group operates with a paramount focus on reliability. Even minor disruptions to authentication or authorisation processes can have significant impacts on our normal operations. Therefore, the team is dedicated to building and maintaining robust, highly available, and fault-tolerant systems. As a Team Lead within the Identity and Access Management group, you will bear technical responsibility for these vital systems. You will work in close collaboration with the other two teams in IAM, but also with other product teams and a diverse range of stakeholders across the company, ensuring that our solutions not only meet technical excellence but also align with broader business objectives and user needs. What you will do Work closely with Product and Engineering teams to define and deliver the next version of Authentication and Authorization at Adyen. Ensure reliability, performance and scalability; authentication and authorisation are part of Adyen's critical flows. Lead hands-on by actively coding, participating in technical discussions, code reviews, and system design to ensure best practices are followed. Ensure high performance by mentoring and coaching engineers, setting a high-quality bar. Foster an inspiring and inclusive team culture of ownership, autonomy, collaboration, accountability and open communication/feedback. Effectively manage stakeholders throughout the company. Who you are You have 3+ years of experience leading engineering teams and delivering impactful, scalable solutions. You bring a strong foundation in software engineering, with deep system design skills and hands-on experience in technologies such as Java, Postgres and Redis. Reliability and scalability are priorities for you, and you have experience working with critical, high-load, distributed systems. You are hands-on and collaborative, engaging deeply together with your team’s work while fostering a supportive and learning-driven environment. You set a high bar and ensure your team delivers high-quality, maintainable code and solutions that scale. You are a strong mentor and coach, helping your team grow while maintaining high performance and accountability. You have a growth mindset, constantly learning and adopting new practices to stay ahead of industry trends. Total rewards & compensation The annual base salary range for this role is $198,000 - $293,000 . Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more. In-office expectations This role is based in our San Francisco office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. San Francisco Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our [CITY NAME] office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Engineering Manager, Customer Interfaces As the Engineering Manager, Customer Interfaces in San Francisco, you will lead an exceptional team of Individual Contributors to evolve Adyen’s experience platform. You will own the end-to-end transformation of the merchant experience from traditional dashboards into intelligent, streaming, and conversational financial interfaces. We are looking for an engineering leader who maintains deep technical roots, excels at people development, and brings pragmatic execution to complex problems. In this role, you will define the architectural vision and drive execution on dynamic UI components and Java-based backend orchestration, while empowering your team and raising the bar for engineering excellence in our San Francisco hub What You'll Do: Lead & Empower an IC Team: Own the hiring, onboarding, and continuous development of a high-performing team of engineers in SF. Build a culture of autonomy, high ownership, and psychological safety, while actively mentoring team members to expand their career impact. Owner of Technical Vision & Execution: You will own the broad architectural strategy for Customer Interfaces, translating high-level system designs (such as Agentic workflows, Tool-use, and Policy Layers) into structured, high-velocity engineering output. Drive Intelligent Customer Interfaces: Guide your team in building dynamic/agentic UI components in Vue/Preact/TypeScript that adapt in real time beyond static dashboards, backed by performant, high-concurrency Java services. Product & Roadmap Alignment: Partner directly with Product Managers and cross-functional stakeholders to build a balanced roadmap that smoothly weighs feature delivery against technical debt, performance, and system stability. Champion Operational Rigor: Foster a culture of extreme ownership around live performance, security guardrails for AI interfaces, incident response, and thorough post-mortem root-cause analysis. Raise the Engineering Bar: Maintain a close connection to the codebase to provide meaningful architectural guidance and code reviews. Bridge Global Hubs: Serve as a key organizational node in San Francisco, driving documentation-first communication and aligning with cross-functional teams in Amsterdam, Chicago, and other global hubs. Who You Are Pragmatic People Leader: You view team development and talent growth as a core metric of success. You know how to guide engineers through problem decomposition, resolve technical deadlocks, and foster a high-density talent environment. Full-Stack & Systems Depth: Strong background in full-stack architecture. Proficient in Java for backend services and modern frontend frameworks (React, Vue, or Preact). You have the technical credibility to actively support your team during complex rollouts and incidents. Applied AI & Safety Mindset: Familiarity with integrating production-grade LLM workflows, policy layers, streaming latency optimization, and zero-trust security boundaries in regulated industries. Product-Minded Strategist: You connect technical work to merchant outcomes. You are comfortable navigating ambiguity, setting clear execution horizons (1–2 quarters), and translating product goals into pragmatic technical solutions. Collaborative & Autonomous: Comfortable operating with high autonomy in a growing office while collaborating seamlessly across global time zones. 5+ years of experience in a formal engineering management or team leadership role, with a proven track record of growing ICs and managing team delivery. 10+ years of total software engineering experience, operating previously as a Senior or Lead Full-Stack / Backend Engineer. Proven technical depth in Java backend services and modern frontend JavaScript/TypeScript frameworks. Why Adyen? This is an exceptional opportunity to join a solid, established company with a startup mindset, characterized by small teams, direct communication, and work on important challenges. You’ll have direct access to massive global datasets (e.g., payments, identity data) and the ability to see your team's work have an immediate impact at scale. We offer an environment of ownership and speed, where a focused research team can make a significant difference. You will be at the forefront of bridging green and brownfield opportunities, shaping how financial products expand the next era of Adyen. Total rewards & compensation The annual base salary range for this role is $198,000 - $293,000 . Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more. In-office expectations This role is based in our San Francisco office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility. Diversity, Equity, and Inclusion at Adyen We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen. If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply. What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. If you have specific time constraints, please communicate them with your recruiter, and we’ll do our best to accommodate them where possible. EEO statement Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. Work Eligibility You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. The people of Adyen are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Unified Platform The Unified Platform is at the heart of Adyen’s infrastructure, bringing together accounting, reporting, billing, pricing, reconciliation, and configuration into one streamlined experience. It enables us to stay agile and innovative while running a scalable, efficient business. As part of this initiative, we’re rethinking five core product areas: Platform experience – Creating a unified and intuitive backend experience across Adyen products Accounting systems – Defining a cohesive and high-performing financial architecture Reporting & reconciliation – Making financial data more accurate, accessible, and satisfying for customers and regulators Billing & pricing infrastructure – Simplifying pricing and automating invoicing at scale Observability & tooling – Strengthening visibility and control of money movement through advanced tooling .While all roles share a strong technical foundation, each team brings a unique focus in scaling our unified platform, We'll explore the best team fit together throughout the interview process. What you’ll do: Work on complex technical projects from requirements analysis through design, implementation, testing and launch into production. Be hands-on and contribute to the implementation. Identify and improve parts of the platform to make it more robust and scalable. Bring your own point of view on best engineering practices. Your code will be used at scale and you are expected to think in that mindset when building features. We launch fast and iterate often. Concretely, this means that within your first few weeks, you will bring live functionalities that impact many merchants and shoppers. Build APIs and tooling according to quality principles such as performance and code quality. Collaborate across teams and time zones to get projects over the finish line. Who you are: Familiar with complex large scale distributed systems. You have experience with Java, Web Services, REST Apis, Webhooks and SQL/PostgreSql. You have a good understanding of Software Engineering practices and interest in product knowledge. You enjoy working in a cross-functional team with roles like Data Science, Frontend, and Product. You value involving other people to hear different perspectives. You have an experimental mindset with a launch fast and iterate mentality. Minimum qualifications: 6+ years of experience in software development industry in a fast paced tech environment Full professional proficiency in English This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application. What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead - Quality Assurance, Support Excellence Quality Assurance is a critical function within Support, ensuring consistent, high-quality experiences for both our customers and the Support agents who serve them. As our products and customer base grow in scale and complexity, QA plays a key role in delivering accurate, compliant support that delivers great merchant experience, while equipping agents with clear standards and actionable feedback to grow. At the same time, advancements in AI are reshaping how quality is measured and improved, and AI will play a central part of this role and the experience we’re seeking in the candidate we hire. We are building an AI-first QA model that enhances how we evaluate interactions, generate insights, and drive iterative improvements across the customer journey. As the Team Lead for Support QA, you will define and execute this vision, directly improving key Support metrics such as CSAT and NPS and drive down escalations and re-opened cases. You will lead a small, high-impact team and partner cross-functionally to ensure quality is consistently measured, trusted, and drives meaningful improvements. What You’ll Do Define and own the long-term QA vision, with a focus on the transition from manual QA to AI-led evaluation models Define “what great looks like” by building and evolving QA frameworks, rubrics, and scoring methodologies aligned to business goals and risk tolerance Translate QA insights into clear, actionable strategies that measurably improve customer outcomes such as CSAT, NPS, and FCR and help define, shape and deliver what great support looks like Lead and mentor a small team of 2–3 QA Specialists, helping them drive meaningful quality improvements and deliver clear, measurable impact across the organization Design and implement AI QA strategy and processes, including evaluation frameworks, feedback loops and continuous iteration on best practices and technology solutions in this rapidly evolving space Establish training and continuous improvement mechanisms for AI evaluation models to ensure accuracy and reliability over time Define QA coverage strategies and a balanced approach to human and technology investments based on risk and business priority and ensure QA frameworks meet evolving regulatory requirements Define and track QA KPIs, ensuring a clear link between quality insights and top-line Support performance and ensuring sustained, relentless improvements to the merchant support experience Build scalable QA processes that are defensible in a highly regulated environment, including audit readiness, controls, reporting, risk mitigation, and documentation Establish a robust and disciplined calibration processes, governance structures, and documentation standards to ensure consistency across teams, regions, and evaluators Own and deliver the QA tooling and vendor management strategy Continuously evolve QA processes to increase automation leverage, precision, and overall impact Who You Are 7+ years of experience in Quality Assurance or Support, including 5+ years leading QA teams Proven experience designing and implementing successful AI-led QA solutions with demonstrable positive impact on the customer experience Deep expertise in QA methodologies, including quality frameworks, scoring systems, key analytics and measures, RCA, calibration, coaching excellence and audit readiness Experience operating in a regulated environment, with a strong grasp of compliance, controls, and documentation requirements A strategic thinker who can define a clear direction and make effective tradeoffs in a resource-constrained environment and also operate tactically to deliver quick wins and address high-impact, low-effort opportunities A data-driven operator who uses metrics and insights to guide decisions and measure impact and can take a holistic view of quality that’s tailored for the complexity and high bar of our customer needs An effective communicator who can translate complex concepts into clear, actionable direction and effectively lead and land transformation in a Support environment Total rewards & compensation The annual base salary range for this role is $160,000 - $220,000 . Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more. In-office expectations This role is based in our Chicago office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility. Diversity, Equity, and Inclusion at Adyen We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen. If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply. What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. If you have specific time constraints, please communicate them with your recruiter, and we’ll do our best to accommodate them where possible. EEO statement Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. Work Eligibility You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The Opportunity We’re looking for an enthusiastic, self-driven Engineering Manager to lead the Personalize Intelligence team. You will lead the team that develops and owns the machine-learning behind Adyen Checkout optimization: our real-time, decision engine that helps merchants to increase their shopper conversion rate to boost seamless checkout experience. It is also the cornerstone of Adyen Uplift, a powerful AI product suite to optimize holistically for conversion, fraud and cost that is used by many of Adyen’s customers today. As an Engineering Manager, you will build, mentor, and coach a diverse and talented team of machine learning scientists and data engineers. You should be comfortable streamlining the team's engineering operations, refining product requirements together with product and merchants and encouraging effective collaboration. As a critical role in the continued success of our organization, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen. What You'll Do: Lead the Personalize Intelligence team with hands-on technical leadership, driving architecture strategy and raising the bar through active mentoring and technical guidance. Work cross-functionally with Design, Product, Data Engineers, Machine Learning Engineers, Developers and other key stakeholders. Have a multiplier effect by motivating team members and providing coaching in areas including but not limited to: engineering best practices, scalable architecture design, product roadmap discussions. Maintain an inclusive team culture focused on autonomy, ownership, collaboration, communication, and impact. Collaborate with different teams to design and implement new services with reliability/infra/data/dev in mind. Set clear individual and team goals that align with our strategic engineering ambitions in close collaboration with the product manager. Create an inspiring and collaborative team environment with an open communication/feedback culture. Maintain an inclusive team culture focused on autonomy, ownership, collaboration, communication, and impact. Recruit new team members who align with the Adyen culture and required skills. Who You Are: You have affinity to the Shopper and Checkout optimization domain. You have proven experience working with, and deep understanding of machine learning products. You are an energetic self-starter experienced in creating alignment between multiple teams. You are able to define, implement and monitor performance to quickly identify opportunities for improvement in existing systems. You have experience in coaching and mentoring engineering talent. You have experience in leading technical projects in a fast paced and critical environment. You have experience collaborating with senior leadership to set strategic direction including product roadmaps. You are an excellent communicator and team player who can inspire others around them. You can clearly communicate technical concepts to non-engineers. Minimum Qualifications 2+ years experience in managing machine learning engineering teams within a mission-critical environment. 7+ years of experience in a ML/AI tech environment. Why Adyen? This is an exceptional opportunity to join a solid, established company with a startup mindset, characterized by small teams, direct communication, and work on important challenges. You’ll have direct access to massive global datasets (e.g., payments, identity data) and the ability to see your team's work have an immediate impact at scale. We offer an environment of ownership and speed, where a focused research team can make a significant difference. You will be at the forefront of bridging green and brownfield opportunities, shaping how financial products expand the next era of Adyen. The annual base salary range for this role is $207,000 - $279,000 plus RSUs; to learn more about our compensation philosophy, please click here . This position is based out of the Chicago office. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. Chicago This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.