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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So what is the role about? NiCE is looking for a Staff Machine Learning Engineer to join NiCE Labs Research (NLR), the team responsible for model expertise and agent architecture for the Cognigy platform. You will evaluate and optimize AI models across Cognigy's agentic systems, including speech models (text-to-speech and speech-to-speech). You will track the model landscape, identify state-of-the-art candidates, and develop strategies to improve quality and latency while reducing cost. You will work closely with NLR colleagues to extend the team's evaluation framework and build proof-of-concept implementations that demonstrate your recommendations. How will you make an impact? Monitor the field for new state-of-the-art models and assess their relevance to Cognigy use cases; stay current on advances in ML, model optimization, and agentic AI. Design and run model evaluations, including human-judged protocols for generated output and validation of automated metrics against human ratings. Design and execute optimization strategies (fine-tuning, quantization, distillation, efficient inference) to improve quality, reduce latency, and lower cost. Deploy and benchmark open-weight models on cloud platforms and compare platforms for hosting. Provide technical review and guidance on teammates' model optimization work. Communicate results and recommendations to technical and non-technical stakeholders. Have you got what it takes? MS in computer science, machine learning, data science, or a related field. 3+ years of post-graduate, hands-on experience with ML models, including training, fine-tuning, and evaluation. Experience with model optimization techniques such as quantization, distillation, or efficient inference. Experience designing evaluations or benchmarks for AI systems, including subjective or human-rated measures. Proficiency in Python and PyTorch or TensorFlow. Experience with cloud ML infrastructure (AWS, Azure, or GCP) for model testing and deployment. Ability to build working relationships with cross-functional teams, keep pace with a fast-changing field and shifting priorities, and present clearly to internal and external stakeholders. You will have an advantage if you have: Experience evaluating or fine-tuning TTS or S2S models for production use, or related audio and speech work. Exposure to agentic AI frameworks or conversational AI platforms. Docker, microservice deployment, and GPU inference serving. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11790 Reporting into: Director, Engineering, AI Research, NiCE Labs Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? A Java fullstack software developer is responsible for both frontend and backend development using Java-based technologies. Here's an overview of what you might expect in a job description for this role. How will you make an impact? Understand business requirements and translate them into technical implementation. High accountability of delivering planned work Create and maintain positive and productive working relationships across teams. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 12-16 years of software development experience Working experience in Core Java, proficient with Java algorithms and data structures Worked in high performance, highly available and scalable systems. Strong experience with Spring Framework, Spring Boot, Angular / React, AWS, Agentic AI Experience working with 3rd tools like Tomcat, Elastic search, Redis Cache. Experience in any object-relational mapping (e.g. Hibernate) Strong Development experience creating RESTful Web APIs. You will have an advantage if you also have: Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins. Ability to work independently and collaboratively, good communication skill. Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11769 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? A Java fullstack software developer is responsible for both frontend and backend development using Java-based technologies. Here's an overview of what you might expect in a job description for this role. How will you make an impact? Understand business requirements and translate them into technical implementation. High accountability of delivering planned work Create and maintain positive and productive working relationships across teams. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 8-12 years of software development experience Working experience in Core Java, proficient with Java algorithms and data structures Worked in high performance, highly available and scalable systems. Strong experience with Spring Framework, Spring Boot, Angular / React, AWS, Agentic AI Experience working with 3rd tools like Tomcat, Elastic search, Redis Cache. Experience in any object-relational mapping (e.g. Hibernate) Strong Development experience creating RESTful Web APIs. You will have an advantage if you also have: Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins. Ability to work independently and collaboratively, good communication skill. Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11768 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? We're looking for a senior architect to join the CX Enterprise Architecture team, a group of lead architects who work across all CX Engineering teams. About 60% of your time goes to the Security pillar where you'll help shape how we secure a large, multi-tenant platform, and keep our security practices practical as R&D moves to AI-assisted development. The other 40% goes to cross-CX architecture work that doesn't belong to any single team: you will bridge the gap between high-level strategy and hands-on execution , and turn broad requirement lists into designs that teams can estimate and deliver. You will be responsible for guiding other architects and engineers toward correct technical paths, making high-stakes decisions, and driving innovation and AI-first transformation across the organization. How will you make an impact? Security pillar (about 60%) Help lead our security architecture strategy across our cloud-native CXone platform and our hosted and legacy products. Drive cross-CX security initiatives (such as secrets management) end to end, from discovery through adoption, working through teams you don't manage. Strengthen the secure SDLC. Help define security processes, gates and guidelines in CI/CD, and make sure findings from our AppSec and cloud security tools reach the right owners, via the right channels. Be the go-to partner for engineering teams, security champions and product managers on complex security questions, including turning regulatory and customer security requirements into engineering requirements. Support security incident analysis and response from the architecture side, and act as backup for the security architecture lead. Help define how we secure AI-assisted development and the AI/LLM capabilities in our products. Cross-CX architecture (about 40%) Take architectural ownership of cross-CX projects that span multiple products and teams. For large enterprise and regulated customers, turn broad requirement sets into high-level designs that engineering and DevOps teams can estimate and commit to. Contribute to architecture reviews, ADRs and suite-wide standards (resiliency, multi-tenancy, observability, integration patterns). Champion AI-first engineering. Use AI coding agents in your own work and help teams adopt them. Have you got what it takes? 14+ years in software engineering, including 5+ years as a software or solutions architect on large-scale, distributed, cloud-based systems. Solid understanding of securing production systems on AWS: IAM and access design, network security, encryption and KMS, secrets management, and security posture management. Solid understanding of the secure SDLC: threat modeling (e.g., STRIDE) and security design reviews, SAST, SCA and DAST, security gates in CI/CD, vulnerability management and remediation SLAs. Strong general architecture skills and hands-on experience with AWS: multi-tenant SaaS, microservices and event-driven systems, API and integration patterns, resiliency, across both cloud-native (Kubernetes, serverless) and legacy monolithic systems. Leadership without authority: a track record of driving multi-team initiatives to completion through influence, with clear ownership and follow-through. Self-sufficient and independent. Excellent written and verbal communication, from engineering teams to senior management and customers. You use AI assistants and agents (e.g., GitHub Copilot, Claude) in your daily work. Nice to have Experience turning compliance frameworks into engineering requirements, for example SOC 2, ISO 27001, GDPR, PCI DSS, FedRAMP, IRAP, C5, IRS Publication 1075 or CIS Benchmarks. Deep hands-on experience with AppSec tooling (e.g., Aikido, Orca, Veracode, GitHub Advanced Security). Experience running a security champions/leads program. AI/ML security: securing LLM-based features and agentic workflows (e.g., OWASP Top 10 for LLM Applications). Hands-on experience leading threat modeling and security design reviews with engineering teams. A background in penetration testing or offensive security. Security certifications such as AWS Certified Security – Specialty, CISSP, CCSP or OSCP. Infrastructure as Code (CloudFormation, Terraform). Experience with contact center (CCaaS) or real-time communications platforms. What's in it for you? Join an ever-growing, market disrupting , global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11794 Reporting into: Manager - Head of Architecture, Engineering, CX Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a Senior software engineer who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes. You will build programmatic infrastructure solutions using Python , Jinja2 , and Terraform , generating and managing Infrastructure as Code (IaC) at scale. You will also leverage Puppet for configuration management and develop PowerShell-based automation to support and optimize Windows environments. This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments. How Will You Make an Impact? Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments. Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates. Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale. Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations. Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks. Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes. Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing. Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization. Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates. Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions. Have you got what it takes? Python & Automation Development 5+ years of Python development experience — not scripting, but structured, testable application code Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy) Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar) Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation Experience with pytest for unit and integration testing of automation code Terraform & IaC Code Generation Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis Understanding of Terraform provider internals and resource lifecycle management Puppet & Configuration Management Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows Experience managing mixed Linux and Windows environments with Puppet at scale Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines Understanding of Puppet Enterprise or open-source Puppet Server administration PowerShell Scripting Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell) Experience writing reusable PowerShell modules, functions, and error-handling patterns Familiarity with Pester for PowerShell unit testing Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell Cloud & Infrastructure Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI) Comfortable working with Linux and Windows Server in production environments What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Requisition ID: 11295 Reporting into: Director, Cloud Operations CXone, EMEA Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? This role focuses on ensuring the quality of CCaaS solutions through manual testing, API and IVR validation, client portal testing, and support for daily client change requests, version upgrades, and system standardization activities. You will collaborate with cross-functional teams to deliver reliable, high-quality products. How will you make an impact? Handle daily client change requests, client version upgrades, capacity management, and system standardization activities (75%). Perform product testing, including functional, regression, integration, API, and IVR call flow testing (25%). Design, create, and execute test cases and test scenarios. Validate API integrations using SOAP UI, ReadyAPI, or similar tools. Test end-to-end client portal builds and web-based applications. Identify, log, track, and verify defects through resolution. Validate backend data using basic SQL queries. Collaborate with cross-functional teams to ensure product quality and timely releases. Maintain testing documentation and support continuous quality improvements. You will also have an advantage if you have experience in:- API Testing knowledge Knowledge in any Scripting Language Open Source SOAPUI/Commercial READY API Manual Testing courses / certifications Exposure on XML and JSON UI Automation tools What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID : 11791 Reporting into: Tech Manager, CX Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s t he r ole all about? We are looking for a highly motivated Team Leader - Platform Engineering to lead the evolution of the cloud platform that powers NICE Actimize SaaS offerings. This role combines people leadership, hands-on technical leadership and platform strategy. You will lead a multidisciplinary engineering organization responsible for DevOps, Site Reliability Engineering, cloud infrastructure, CI/CD, developer experience, security enablement, databases and observability. You will drive the adoption of Platform Engineering principles, enabling product teams to move faster through self-service capabilities, automation, standardized building blocks and cloud-native best practices. As a key technology leader, you will partner closely with R&D, Product Management, Security, Operations and Architecture teams to define and execute the next generation of the NICE Actimize cloud platform. How will you make an impact? Platform strategy and leadership Define and execute the Platform Engineering vision and roadmap. Build, lead and grow a high-performing team of DevOps, SRE, Infrastructure and Platform Engineers. Drive engineering excellence, operational maturity and continuous improvement. Establish platform standards, governance models and engineering best practices. Act as a senior technical leader and mentor across multiple engineering organizations. Cloud infrastructure and modernization Own the cloud infrastructure strategy across AWS environments. Lead modernization initiatives around Kubernetes, GitOps, Infrastructure as Code and self-service platforms. Drive platform scalability, resiliency, security and cost optimization. Establish golden paths that simplify infrastructure consumption for development teams. Developer experience and CI/CD Own enterprise CI/CD platforms, deployment workflows and release engineering practices. Enable faster and safer software delivery through automation and self-service capabilities. Improve developer productivity through platform tooling, templates and reusable services. Drive adoption of GitHub Actions, Jenkins, ArgoCD and modern delivery practices where appropriate. Reliability and operations Lead SRE practices and reliability improvement programs. Improve incident response, root-cause analysis, operational readiness and platform resilience. Drive proactive risk management, technical debt reduction and production excellence. Strengthen observability, alerting and operational visibility across platform services. Security, compliance and data platforms Partner with security teams to implement secure-by-default platform capabilities. Embed security controls into CI/CD pipelines and platform workflows. Ensure compliance, governance and auditability across cloud environments. Partner with Database Reliability Engineering and data platform teams to ensure scalable, reliable and observable data services. Innovation and AI-first engineering Leverage AI and automation to improve engineering productivity and operational efficiency. Evaluate emerging technologies and define pragmatic adoption strategies. Foster a culture of ownership, innovation, learning and continuous improvement. Have you got what it takes? B.Sc. in Computer Science, Engineering or a related field. 5+ years of leadership experience managing engineering teams. 8+ years of hands-on experience in Platform Engineering, DevOps, SRE, Cloud Infrastructure or Software Engineering. Proven experience leading large-scale cloud-native SaaS environments. Strong AWS expertise and strong understanding of cloud architecture patterns. Deep understanding of Kubernetes, containers and distributed systems. Strong experience with Infrastructure as Code such as Terraform, OpenTofu, CDK, CloudFormation or Helm. Strong experience designing and operating CI/CD platforms such as GitHub Actions, Jenkins, GitLab, Azure DevOps or ArgoCD. Strong understanding of observability platforms, reliability engineering and production operations. Experience driving cross-functional initiatives across multiple organizations. Excellent communication, stakeholder management and decision-making skills. You will have an advantage if you also have: Experience leading Platform Engineering transformations. Experience with AI-enabled engineering tools and automation frameworks. Experience with multi-tenant SaaS architectures. Experience with Database Reliability Engineering or data platform operations. AWS certifications or equivalent cloud certifications. Experience operating regulated, security-sensitive or compliance-driven platforms. What’s in it for you? Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11776 Reporting into: Group Lead, Engineering, Actimize Role Type: People Manager #LI-Hybrid About NICE Actimize: NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s t he r ole all about? We are looking for a highly motivated Group Leader - Platform Engineering to lead the evolution of the cloud platform that powers NICE Actimize SaaS offerings. This role combines people leadership, hands-on technical leadership and platform strategy. You will lead a multidisciplinary engineering organization responsible for DevOps, Site Reliability Engineering, cloud infrastructure, CI/CD, developer experience, security enablement, databases and observability. You will drive the adoption of Platform Engineering principles, enabling product teams to move faster through self-service capabilities, automation, standardized building blocks and cloud-native best practices. As a key technology leader, you will partner closely with R&D, Product Management, Security, Operations and Architecture teams to define and execute the next generation of the NICE Actimize cloud platform. How will you make an impact? Platform strategy and leadership Define and execute the Platform Engineering vision and roadmap. Build, lead and grow a high-performing team of DevOps, SRE, Infrastructure and Platform Engineers. Drive engineering excellence, operational maturity and continuous improvement. Establish platform standards, governance models and engineering best practices. Act as a senior technical leader and mentor across multiple engineering organizations. Cloud infrastructure and modernization Own the cloud infrastructure strategy across AWS environments. Lead modernization initiatives around Kubernetes, GitOps, Infrastructure as Code and self-service platforms. Drive platform scalability, resiliency, security and cost optimization. Establish golden paths that simplify infrastructure consumption for development teams. Developer experience and CI/CD Own enterprise CI/CD platforms, deployment workflows and release engineering practices. Enable faster and safer software delivery through automation and self-service capabilities. Improve developer productivity through platform tooling, templates and reusable services. Drive adoption of GitHub Actions, Jenkins, ArgoCD and modern delivery practices where appropriate. Reliability and operations Lead SRE practices and reliability improvement programs. Improve incident response, root-cause analysis, operational readiness and platform resilience. Drive proactive risk management, technical debt reduction and production excellence. Strengthen observability, alerting and operational visibility across platform services. Security, compliance and data platforms Partner with security teams to implement secure-by-default platform capabilities. Embed security controls into CI/CD pipelines and platform workflows. Ensure compliance, governance and auditability across cloud environments. Partner with Database Reliability Engineering and data platform teams to ensure scalable, reliable and observable data services. Innovation and AI-first engineering Leverage AI and automation to improve engineering productivity and operational efficiency. Evaluate emerging technologies and define pragmatic adoption strategies. Foster a culture of ownership, innovation, learning and continuous improvement. Have you got what it takes? B.Sc. in Computer Science, Engineering or a related field. 5+ years of leadership experience managing engineering teams. 8+ years of hands-on experience in Platform Engineering, DevOps, SRE, Cloud Infrastructure or Software Engineering. Proven experience leading large-scale cloud-native SaaS environments. Strong AWS expertise and strong understanding of cloud architecture patterns. Deep understanding of Kubernetes, containers and distributed systems. Strong experience with Infrastructure as Code such as Terraform, OpenTofu, CDK, CloudFormation or Helm. Strong experience designing and operating CI/CD platforms such as GitHub Actions, Jenkins, GitLab, Azure DevOps or ArgoCD. Strong understanding of observability platforms, reliability engineering and production operations. Experience driving cross-functional initiatives across multiple organizations. Excellent communication, stakeholder management and decision-making skills. You will have an advantage if you also have: Experience leading Platform Engineering transformations. Experience with AI-enabled engineering tools and automation frameworks. Experience with multi-tenant SaaS architectures. Experience with Database Reliability Engineering or data platform operations. AWS certifications or equivalent cloud certifications. Experience operating regulated, security-sensitive or compliance-driven platforms. What’s in it for you? Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11776 Reporting into: Group Lead, Engineering, Actimize Role Type: People Manager #LI-Hybrid About NICE Actimize: NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.