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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? A Java fullstack software developer is responsible for both frontend and backend development using Java-based technologies. Here's an overview of what you might expect in a job description for this role. How will you make an impact? Understand business requirements and translate them into technical implementation. High accountability of delivering planned work Create and maintain positive and productive working relationships across teams. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 8-12 years of software development experience Working experience in Core Java, proficient with Java algorithms and data structures Worked in high performance, highly available and scalable systems. Strong experience with Spring Framework, Spring Boot, Angular / React, AWS, Agentic AI Experience working with 3rd tools like Tomcat, Elastic search, Redis Cache. Experience in any object-relational mapping (e.g. Hibernate) Strong Development experience creating RESTful Web APIs. You will have an advantage if you also have: Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins. Ability to work independently and collaboratively, good communication skill. Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11768 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? A Java fullstack software developer is responsible for both frontend and backend development using Java-based technologies. Here's an overview of what you might expect in a job description for this role. How will you make an impact? Understand business requirements and translate them into technical implementation. High accountability of delivering planned work Create and maintain positive and productive working relationships across teams. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 12-16 years of software development experience Working experience in Core Java, proficient with Java algorithms and data structures Worked in high performance, highly available and scalable systems. Strong experience with Spring Framework, Spring Boot, Angular / React, AWS, Agentic AI Experience working with 3rd tools like Tomcat, Elastic search, Redis Cache. Experience in any object-relational mapping (e.g. Hibernate) Strong Development experience creating RESTful Web APIs. You will have an advantage if you also have: Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins. Ability to work independently and collaboratively, good communication skill. Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11769 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? This role focuses on ensuring the quality of CCaaS solutions through manual testing, API and IVR validation, client portal testing, and support for daily client change requests, version upgrades, and system standardization activities. You will collaborate with cross-functional teams to deliver reliable, high-quality products. How will you make an impact? Handle daily client change requests, client version upgrades, capacity management, and system standardization activities (75%). Perform product testing, including functional, regression, integration, API, and IVR call flow testing (25%). Design, create, and execute test cases and test scenarios. Validate API integrations using SOAP UI, ReadyAPI, or similar tools. Test end-to-end client portal builds and web-based applications. Identify, log, track, and verify defects through resolution. Validate backend data using basic SQL queries. Collaborate with cross-functional teams to ensure product quality and timely releases. Maintain testing documentation and support continuous quality improvements. You will also have an advantage if you have experience in:- API Testing knowledge Knowledge in any Scripting Language Open Source SOAPUI/Commercial READY API Manual Testing courses / certifications Exposure on XML and JSON UI Automation tools What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID : 11791 Reporting into: Tech Manager, CX Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s t he r ole all about? We are looking for a highly motivated Team Leader - Platform Engineering to lead the evolution of the cloud platform that powers NICE Actimize SaaS offerings. This role combines people leadership, hands-on technical leadership and platform strategy. You will lead a multidisciplinary engineering organization responsible for DevOps, Site Reliability Engineering, cloud infrastructure, CI/CD, developer experience, security enablement, databases and observability. You will drive the adoption of Platform Engineering principles, enabling product teams to move faster through self-service capabilities, automation, standardized building blocks and cloud-native best practices. As a key technology leader, you will partner closely with R&D, Product Management, Security, Operations and Architecture teams to define and execute the next generation of the NICE Actimize cloud platform. How will you make an impact? Platform strategy and leadership Define and execute the Platform Engineering vision and roadmap. Build, lead and grow a high-performing team of DevOps, SRE, Infrastructure and Platform Engineers. Drive engineering excellence, operational maturity and continuous improvement. Establish platform standards, governance models and engineering best practices. Act as a senior technical leader and mentor across multiple engineering organizations. Cloud infrastructure and modernization Own the cloud infrastructure strategy across AWS environments. Lead modernization initiatives around Kubernetes, GitOps, Infrastructure as Code and self-service platforms. Drive platform scalability, resiliency, security and cost optimization. Establish golden paths that simplify infrastructure consumption for development teams. Developer experience and CI/CD Own enterprise CI/CD platforms, deployment workflows and release engineering practices. Enable faster and safer software delivery through automation and self-service capabilities. Improve developer productivity through platform tooling, templates and reusable services. Drive adoption of GitHub Actions, Jenkins, ArgoCD and modern delivery practices where appropriate. Reliability and operations Lead SRE practices and reliability improvement programs. Improve incident response, root-cause analysis, operational readiness and platform resilience. Drive proactive risk management, technical debt reduction and production excellence. Strengthen observability, alerting and operational visibility across platform services. Security, compliance and data platforms Partner with security teams to implement secure-by-default platform capabilities. Embed security controls into CI/CD pipelines and platform workflows. Ensure compliance, governance and auditability across cloud environments. Partner with Database Reliability Engineering and data platform teams to ensure scalable, reliable and observable data services. Innovation and AI-first engineering Leverage AI and automation to improve engineering productivity and operational efficiency. Evaluate emerging technologies and define pragmatic adoption strategies. Foster a culture of ownership, innovation, learning and continuous improvement. Have you got what it takes? B.Sc. in Computer Science, Engineering or a related field. 5+ years of leadership experience managing engineering teams. 8+ years of hands-on experience in Platform Engineering, DevOps, SRE, Cloud Infrastructure or Software Engineering. Proven experience leading large-scale cloud-native SaaS environments. Strong AWS expertise and strong understanding of cloud architecture patterns. Deep understanding of Kubernetes, containers and distributed systems. Strong experience with Infrastructure as Code such as Terraform, OpenTofu, CDK, CloudFormation or Helm. Strong experience designing and operating CI/CD platforms such as GitHub Actions, Jenkins, GitLab, Azure DevOps or ArgoCD. Strong understanding of observability platforms, reliability engineering and production operations. Experience driving cross-functional initiatives across multiple organizations. Excellent communication, stakeholder management and decision-making skills. You will have an advantage if you also have: Experience leading Platform Engineering transformations. Experience with AI-enabled engineering tools and automation frameworks. Experience with multi-tenant SaaS architectures. Experience with Database Reliability Engineering or data platform operations. AWS certifications or equivalent cloud certifications. Experience operating regulated, security-sensitive or compliance-driven platforms. What’s in it for you? Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11776 Reporting into: Group Lead, Engineering, Actimize Role Type: People Manager #LI-Hybrid About NICE Actimize: NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s t he r ole all about? We are looking for a highly motivated Group Leader - Platform Engineering to lead the evolution of the cloud platform that powers NICE Actimize SaaS offerings. This role combines people leadership, hands-on technical leadership and platform strategy. You will lead a multidisciplinary engineering organization responsible for DevOps, Site Reliability Engineering, cloud infrastructure, CI/CD, developer experience, security enablement, databases and observability. You will drive the adoption of Platform Engineering principles, enabling product teams to move faster through self-service capabilities, automation, standardized building blocks and cloud-native best practices. As a key technology leader, you will partner closely with R&D, Product Management, Security, Operations and Architecture teams to define and execute the next generation of the NICE Actimize cloud platform. How will you make an impact? Platform strategy and leadership Define and execute the Platform Engineering vision and roadmap. Build, lead and grow a high-performing team of DevOps, SRE, Infrastructure and Platform Engineers. Drive engineering excellence, operational maturity and continuous improvement. Establish platform standards, governance models and engineering best practices. Act as a senior technical leader and mentor across multiple engineering organizations. Cloud infrastructure and modernization Own the cloud infrastructure strategy across AWS environments. Lead modernization initiatives around Kubernetes, GitOps, Infrastructure as Code and self-service platforms. Drive platform scalability, resiliency, security and cost optimization. Establish golden paths that simplify infrastructure consumption for development teams. Developer experience and CI/CD Own enterprise CI/CD platforms, deployment workflows and release engineering practices. Enable faster and safer software delivery through automation and self-service capabilities. Improve developer productivity through platform tooling, templates and reusable services. Drive adoption of GitHub Actions, Jenkins, ArgoCD and modern delivery practices where appropriate. Reliability and operations Lead SRE practices and reliability improvement programs. Improve incident response, root-cause analysis, operational readiness and platform resilience. Drive proactive risk management, technical debt reduction and production excellence. Strengthen observability, alerting and operational visibility across platform services. Security, compliance and data platforms Partner with security teams to implement secure-by-default platform capabilities. Embed security controls into CI/CD pipelines and platform workflows. Ensure compliance, governance and auditability across cloud environments. Partner with Database Reliability Engineering and data platform teams to ensure scalable, reliable and observable data services. Innovation and AI-first engineering Leverage AI and automation to improve engineering productivity and operational efficiency. Evaluate emerging technologies and define pragmatic adoption strategies. Foster a culture of ownership, innovation, learning and continuous improvement. Have you got what it takes? B.Sc. in Computer Science, Engineering or a related field. 5+ years of leadership experience managing engineering teams. 8+ years of hands-on experience in Platform Engineering, DevOps, SRE, Cloud Infrastructure or Software Engineering. Proven experience leading large-scale cloud-native SaaS environments. Strong AWS expertise and strong understanding of cloud architecture patterns. Deep understanding of Kubernetes, containers and distributed systems. Strong experience with Infrastructure as Code such as Terraform, OpenTofu, CDK, CloudFormation or Helm. Strong experience designing and operating CI/CD platforms such as GitHub Actions, Jenkins, GitLab, Azure DevOps or ArgoCD. Strong understanding of observability platforms, reliability engineering and production operations. Experience driving cross-functional initiatives across multiple organizations. Excellent communication, stakeholder management and decision-making skills. You will have an advantage if you also have: Experience leading Platform Engineering transformations. Experience with AI-enabled engineering tools and automation frameworks. Experience with multi-tenant SaaS architectures. Experience with Database Reliability Engineering or data platform operations. AWS certifications or equivalent cloud certifications. Experience operating regulated, security-sensitive or compliance-driven platforms. What’s in it for you? Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11776 Reporting into: Group Lead, Engineering, Actimize Role Type: People Manager #LI-Hybrid About NICE Actimize: NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? Within Actimize, the AI and Analytics Team is developing the next generation advanced analytical cloud platform that will harness the power of data to provide maximum accuracy for our clients’ Financial Crime programs. As part of the PaaS/SaaS development group, you will be responsible for developing this platform for Actimize cloud-based solutions and to work with cutting edge cloud technologies. How will you make an impact? NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space At NiCE Actimize, we recognize that every employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation, and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization. This new SaaS platform will enable our customers (some of the biggest financial institutes around the world) to create solutions on the platform to fight financial crime. Have you got what it takes? Participate in the design and implementation of major shared infrastructure components to improve the availability and scalability of our services Implement & Improve CI CD infrastructure and practices Partner with engineering teams to ensure customer success Build tooling and automation to support and increase the accessibility of our platform with the goal of increasing the velocity of our product engineering teams Implement/Improve system monitoring, alerting & observability Build & maintain high available systems Pitching ideas & continuous innovating, taking team & project to next level Drive regular communication to senior management that includes roadmaps, progress reports, risks and change requests Work and collaborate in multi-disciplinary Agile teams, adopting Agile spirit, methodology and tools. Qualifications: Bachelor’s degree in computer science/relevant course 2-4 years of experience working in DevOps role for AWS Strong proficiency in creating and managing the CICD infrastructure using Jenkins and Terraform Automation for the build and deployment pipelines which support deploying infrastructure in multiple regions of AWS Strong communication and organizational skills In depth and hands-on experience working with AWS Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins, Docker, Kubernetes and Artifactory Must have Skills: Extensive exposure to DevOps practices & tools especially using Terraform and Jenkins Good understanding of software development best practices from appropriate testing paradigms to effective peer code reviews and resilient architectures Hands-on experience with Infrastructure as Jenkins Code and CI/CD technologies In depth and hands-on experience working with AWS, with good understanding of AWS networking Experience with large complex data ecosystems and data quality and lifecycle issues Problem-solving, troubleshooting and bug fixing skills Experience working on a Scrum Team in an Agile delivery environment Candidate must have displayed proactiveness and ownership. Must have delivered the applications which are performant, resilient and efficient from cost and operations perspective Good understanding of Cloud Security & Cloud Costing Prior experience with SaaS, PaaS and IaC development is preferred. Technical Skills: Must Have: Infra automation Tools : Terraform , Basics of ansible CI CD : Jenkins Cloud Platform : AWS Version Control Systems : GitHub Programming : Python, Unix Shell Script, Powershell Networking : VPCs, Routing, DNS, Transit Gateways, Load Balancers Containers : Kubernetes, Docker Operating System : Linux and Windows Nice to have: Container: Helm Experience: Multi-region deployment on AWS Experience: Cost Optimization on AWS What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:11745 Reporting into: GROUP MANAGER Role Type: INDIVIDUAL CONTRIBUTOR About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a Lead Software Engineer to take technical ownership of a key product domain and lead a small, autonomous squad to deliver meaningful outcomes. You’ll operate in a high-growth, autonomous environment where speed, ownership, and technical excellence go hand-in-hand. This is a hands-on individual contributor role for a seasoned engineer who leads through expertise, collaboration, and initiative rather than formal management. You’ll be trusted to make key architectural decisions, guide delivery, and build systems that are scalable, reliable, and secure — all while fostering a strong engineering culture focused on accountability and results. How will you make an impact? Drive end-to-end technical delivery within your squad — from design to deployment and ongoing optimisation. Take full ownership of your product area, ensuring high performance, reliability, and scalability. Navigate ambiguity effectively, translating complex problems into actionable technical plans. Architect and build robust, enterprise-grade SaaS applications leveraging modern, event-driven, and microservices-based architectures. Collaborate closely with product, design, and operations to deliver solutions that create real customer value. Champion engineering excellence through clean architecture, testing, CI/CD, observability, and secure coding practices. Provide technical guidance and mentorship through peer reviews, design discussions, and shared ownership. Be proactive and self-driven — identifying and leading improvements across systems and processes. Have you got what it takes? 10+ years of hands-on software development experience with demonstrated technical leadership. Strong full-stack expertise with TypeScript, Node.js, and Python. Front-end proficiency with Vue.js and Angular. Deep understanding of microservices and event-driven architecture. Strong experience across SQL and NoSQL (e.g., MongoDB) databases. Deep hands-on experience with AWS services and cloud-native development. Proven experience in application performance tuning and security best practices. Excellent communication and collaboration skills with a focus on outcomes and accountability. Comfortable leading through influence and operating independently in fast-moving, evolving environments. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NICE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11116 Reporting into: Group Lead, Engineering, Playvox Role Type: Individual Contributor #LI-Hybrid About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. What's the Role All About? The Lead AI Software Engineer, CX is a customer-facing, billable role responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem. As a hands-on technical contributor, you will build integrations, configure conversational AI platforms, and ensure high-quality execution of project deliverables. How Will You Make an Impact? Technical Implementation and Configuration: Configure, customize, and deploy Conversational AI solutions aligned to defined business and technical requirements. Build and maintain integrations using APIs, modern web technologies, and authentication standards. Implement, enhance, and optimize bot behaviors using conversational design and prompt engineering best practices. Develop proofs of concept (PoCs) and production-ready solution components. Support testing, validation, and go-live activities to ensure solutions are functioning as expected across customer environments. Technical Problem Solving & Quality: Diagnose and resolve complex technical issues across SaaS applications, integrations, environments, and data flows. Adapt, extend, or refactor existing integrations and solution components to meet evolving customer needs. Ensure implementations meet quality, performance, security, and usability standards. Produce documentation including specifications, test cases, and deployment materials. Collaboration with Implementation Teams: Partner closely with Implementation Engineers, Consultants and Project Managers who lead discovery, requirements definition, and solution design. Participate in customer workshops to clarify technical details, validate feasibility, and provide subject‑matter input. Maintain clear and consistent communication across cross‑functional delivery teams. Have You Got What It Takes? Bachelor’s degree in technical or business field (e.g., Computer Science, Information Systems, Electrical Engineering) or equivalent work experience. 7+ years of professional experience, with 3+ years in digital channels or AI/Bot software applications preferred. Technical Skills: Strong proficiency in JavaScript; Python familiarity is a plus. Solid understanding of: REST API integration patterns Modern authentication (OAuth2, OIDC, SAML) Browser and web security (CORS, X Frame Options) HTML/CSS and front-end fundamentals Ability to interpret API documentation, implement PoCs, and troubleshoot integrations. Strong understanding of conversational UX, AI driven interfaces, and prompt engineering techniques. Communication and Collaboration: Clear, confident written and verbal communication skills. Comfortable engaging with customers to explain technical concepts and implementation decisions. Effective collaborator during design discussions, code reviews, technical troubleshooting, and delivery execution. Authored detailed design documents, functional requirements documents, test use cases, and deployment guides to support implementation and delivery. You Will Have an Advantage If You Also Have: Experience designing and deploying enterprise-grade conversational flows and AI orchestration. Experience with NiCE CXone products or other cloud-based contact center platforms. Experience working with enterprise conversational AI platforms (e.g., NICE CXone, Kore.ai, Amelia, Dialogflow, or similar). Experience with monitoring, logging, and debugging tools for distributed systems. Knowledge of databases (SQL/NoSQL) and data integration patterns. Experience working in Agile/Scrum teams and participating in sprint planning and retrospectives. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 10592 Reporting To : Manager, Professional Services Role Type : Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.