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Overview The Data Platform group builds highly scalable, high‑performance platform capabilities for data‑in‑motion and backend storage systems. Our customers operate at massive scale, pushing the boundaries of data volume, throughput, and concurrency. We are looking for a seasoned IC5 Senior Staff Engineer with deep expertise in distributed systems and Data Lake architectures to drive next‑generation platform innovation. Role Summary As an IC5 Senior Staff Engineer, you will architect and deliver large‑scale distributed platform components, lead complex technical initiatives, and define engineering best practices. You will bring strong leadership, hands-on engineering depth, and the ability to design and operate reliable, scalable, and high‑performance data systems. Key Responsibilities Architect, design, and build high‑performance distributed systems and platform components. Build distributed systems data ingestion solutions with strong emphasis on scalability, quality, and operational excellence. Deliver high‑quality, clean, modular, and reusable code while enforcing engineering best practices (code reviews, unit testing, automation, design reviews). Build foundational libraries, frameworks, and tools focused on modularity, extensibility, configurability, and maintainability. Collaborate across engineering teams to refine requirements and deliver end‑to‑end solutions. Provide technical leadership for projects with significant complexity and risk. Research, evaluate, and adopt new technologies that enhance platform capabilities. Troubleshoot and diagnose complex production issues across distributed systems. Required Skills & Experience Experience Level • 15–20 years of hands‑on engineering experience in distributed systems, data platforms, or large‑scale backend infrastructure. Core Engineering Expertise Strong fundamentals in distributed systems architecture, design patterns, and algorithms. Deep programming expertise in Java , including JVM internals, memory models, and garbage collection. Proven experience in JVM performance tuning, profiling, and diagnosing performance bottlenecks. Strong understanding of concurrency, networking, sockets, OS internals, and performance optimization. Hands-on experience building and operating large‑scale distributed systems. Experience with relational databases such as Oracle, MySQL, or PostgreSQL. Distributed Systems Expertise Experience with large‑scale deployments of distributed systems . Deep knowledge of replication, fault-tolerant, and HA strategies. Experience working in DevOps environments to operationalize distributed platforms. Strong expertise in designing and architecting platforms using: Kubernetes ( workload deployments, upgrades, monitoring and maintenance) Apache Iceberg (tables, catalogs, schema evolution, metadata management) is a plus Apache Kafka (high‑scale clusters, topic/partition strategies, HA) is a plus Apache Flink (stateful stream processing, exactly‑once semantics) is a plus Apache Spark (batch & streaming jobs, optimization, partitioning) is a plus Expertise in data formats such as Parquet, ORC, and Avro, along with compaction and governance strategies. Ability to build scalable, fault‑tolerant ingestion and transformation workflows. Experience integrating Data Lakes with analytics engines, query services, or ML platforms. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

We are the Unified Employee Experience (UEX) team at ServiceNow, also known as EmployeeWorks. We build Employee Slate, our conversation first employee experience, along with Employee Center and Employee Center Pro. Employees at some of the largest enterprises in the world use what we build to find answers and get work done, on web and on mobile. The experience is AI first, so the front end platform has to be fast, consistent, and extensible enough that every team building on it moves quickly. This is a front end architecture role. You will own the architecture of the front end platform and the framework that feature teams across the organization build on, and you will own the performance of the experience end to end. We are looking for someone who has built and owned a front end platform at scale, not just features on top of one. What you get to do in this role: Own the architecture, technical direction, and roadmap of our front end platform and the framework it exposes to other engineering teams Architect modular, reusable component systems built for extensibility, versioning, and adoption across many teams at once Own front end performance end to end and hold the platform to it as the product and the customer base grow Drive complex, multi team technical initiatives and resolve architectural conflicts without management escalation Lead architecture and code reviews, mentor senior engineers, and raise the front end bar across the organization Act as the technical escalation point for the hardest production problems in the front end Bring judgment on where AI belongs in the engineering workflow, and set the guardrails for AI assisted development Partner with product and design early enough to shape what gets built, not just how it gets built Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of professional software engineering experience, with the majority of it building web front ends and front end platforms Deep expertise in JavaScript and TypeScript, along with advanced knowledge of data structures, algorithms, object oriented design, and design patterns Advanced experience with modern component based UI frameworks and web components, such as Lit, React, Angular, or Vue Proven track record designing framework level abstractions that many other engineering teams build on Deep front end performance experience, including profiling, diagnosing, and fixing performance problems in production at scale Demonstrated experience as a Staff or Principal engineer or equivalent senior individual contributor accountable for architecture and technical direction, with a track record leading months long initiatives across team boundaries Working proficiency in a server side language such as Java, Node.js, Python, or Go Exposure to building front ends on top of AI or LLM driven capabilities Excellent communication skills, including the ability to explain complex architecture clearly to engineers, product managers, and senior leadership B.S. or M.S. in Computer Science, Engineering, or an equivalent technical field, or equivalent practical experience Preferred Experience with design systems or component libraries adopted across multiple organizations Experience with front end observability and real user performance monitoring Familiarity with large scale, multi tenant SaaS platforms Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

The Role The AI Control Tower is ServiceNow's central hub for governing every AI model, agent, and dataset across the enterprise. We're building the infrastructure that enterprises will depend on as agentic AI moves from experiment to production. We're looking for a Principal Engineer who has built 1.0 products before: architecting from first principles, solving deep technical hurdles with early customers, and building technical foundations that compound adoption over time. You'll report to the Director of Engineering, AICT, and drive the technical architecture for critical product areas that will become standard infrastructure for how enterprises run AI at scale. You are AI-native. You don't just understand AI conceptually — you use it daily, you build with it, and you bring that instinct into how your team designs and ships. What you get to do in this role: Technical Architecture & Leadership Lead the architectural design and implementation of core AICT platform components. You'll translate complex product requirements into scalable, observable technical plans and failure recovery patterns. You set the technical standard for how we build governance infrastructure. 1.0 to Adoption Drive the full arc from early release to meaningful customer adoption. You understand that shipping a 1.0 is only half the job — the other half is learning fast, iterating based on what real customers do (not what they say), and building the feedback loops that compound adoption over time. AI-Native Engineering Set the bar for how we use AI in engineering itself. From AI-assisted code review and automated testing to designing platform features that treat AI agents as first-class users, you lead by example in leveraging AI to improve both delivery velocity and software quality. Mentorship & Technical Excellence Act as the strong technical voice who raises the bar around you. You run deep-dive architecture reviews and provide clear technical guidance. You represent AICT in technical forums and contribute to long-term platform strategy. Cross-Functional Execution Work closely with Product Management, Design, and partner engineering teams to align on dependencies and ship coherent experiences. Represent engineering in planning and review forums with senior leadership. To be successful in this role you have: 10+ years in software engineering, with a proven track record of shipping complex enterprise-grade SaaS products and managing their evolution through scale. Deep technical foundation in cloud-native SaaS architecture: multi-tenant design, large-scale API design (REST/gRPC), Kubernetes orchestration, observability patterns, and multi-cloud platforms (AWS, Azure, GCP). Distributed systems & event-driven architecture expertise, with focus on scalability, reliability, fault tolerance, and operational observability. Deep expertise in database schema design, data modeling, and modern data platforms, including relational, graph, vector, columnar, OLAP, and streaming data architectures, with the ability to design scalable data models for AI and enterprise workloads. Startup mindset: Direct experience building and shipping products from zero—ideally in high-growth environments where you were hands-on with both code and architecture decisions. AI-native engineering practices: Proficiency across the full engineering lifecycle (architecture, implementation, debugging, security, CI/CD) using AI to drive delivery velocity and software quality. Technical influence without formal authority: Demonstrated ability to lead cross-team technical initiatives and drive architecture decisions through clear reasoning and credibility. Hands-on mastery: Comfort operating at the highest architectural level while remaining deeply hands-on in code when it matters most. Nice to Have Governance, observability, or compliance product experience — understanding auditability, enterprise risk frameworks, and regulatory requirements. Agent frameworks & production operations: Hands-on familiarity with agentic system challenges (tool reliability, context window management, failure modes, cost optimization). Enterprise security, IAM, or data governance background. Familiarity with AI interoperability standards such as MCP, OpenAPI, or similar. Advanced Degree: MS or PhD in Computer Science, AI, or a related technical field. For positions in this location, we offer a base pay of $221,200 - $387,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Responsible for building and scaling the Moveworks AI cloud infrastructure and developer platform Closely work with platform, machine learning, search, data, and frontend teams, understand their DevOps and infrastructure needs, influence DevOps roadmap, and lead as well as execute on various projects Design, build, and manage the Moveworks cloud infrastructure across many regions / clouds ensuring security, scalability, performance, observability, resilience, and cost optimization Build and manage CI/CD pipelines with infrastructure as code and full automation to provision and manage Moveworks application stack across different environments Work with Moveworks’ security team on enhancing the security posture of the infrastructure 5+ years of experience Hands on technical member with a strong sense of ownership - proactively leading complex platform and infrastructure initiatives from conception through delivery and measurement Strong technical expertise in designing and building AWS (or other) cloud infrastructure with extensive experience in managing AWS security groups, IAM roles, Elastic Load Balancers, Cloud Formation, and other cloud services Strong knowledge of VPN, AWS VPC, DNS, etc. and experience in troubleshooting network issues Experience with deploying and managing Kubernetes clusters, Istio, etc. Working knowledge of disaster recovery process and security areas such as data backup and recovery, replication, AWS KMS, certificate management, encryption, penetration testing, vulnerability scanning, security tools, etc. Comfortability with tools such as Jenkins, Terraform, Ansible, Helm, etc. An appetite for working at a startup pace on challenging problems with a high degree of ownership For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Responsible for building and scaling the Moveworks AI cloud infrastructure and developer platform Closely work with platform, machine learning, search, data, and frontend teams, understand their DevOps and infrastructure needs, influence DevOps roadmap, and lead as well as execute on various projects Design, build, and manage the Moveworks cloud infrastructure across many regions / clouds ensuring security, scalability, performance, observability, resilience, and cost optimization Build and manage CI/CD pipelines with infrastructure as code and full automation to provision and manage Moveworks application stack across different environments Work with Moveworks’ security team on enhancing the security posture of the infrastructure 3+ years of experience Hands on technical member with a strong sense of ownership - proactively leading complex platform and infrastructure initiatives from conception through delivery and measurement Strong technical expertise in designing and building AWS (or other) cloud infrastructure with extensive experience in managing AWS security groups, IAM roles, Elastic Load Balancers, Cloud Formation, and other cloud services Strong knowledge of VPN, AWS VPC, DNS, etc. and experience in troubleshooting network issues Experience with deploying and managing Kubernetes clusters, Istio, etc. Working knowledge of disaster recovery process and security areas such as data backup and recovery, replication, AWS KMS, certificate management, encryption, penetration testing, vulnerability scanning, security tools, etc. Comfortability with tools such as Jenkins, Terraform, Ansible, Helm, etc. An appetite for working at a startup pace on challenging problems with a high degree of ownership For positions in this location, we offer a base pay of $143,200 - $243,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

The Team: People Tech We create the experiences that power every employee's journey, from their first day through every career milestone that matters. We're not just building internal tools, we're proving what's possible on the ServiceNow platform at scale, for one of the world's most demanding customers: ourselves. Our solutions touch every employee, every day, making real impact on how people work and experience the company. Join us to build experiences that matter, at a scale that will test you, with impact you'll see every single day. What you get to do in this role: Configure and maintain candidate workflows, job posting templates, and recruiting pipelines that match business requirements Build and maintain REST API integrations between Avature and core HR systems (ServiceNow, Workday, etc.) Develop dashboards and reports for recruiting KPIs (time-to-hire, candidate source quality, pipeline velocity, diversity metrics) Maintain sourcing modules, candidate experience features, and application processes to optimize recruiter efficiency Build middleware and data connectors to synchronize candidate data, job postings, and hiring outcomes across systems Conduct data audits and support ETL processes to ensure data accuracy and consistency across Avature and downstream systems Manage job requisition processes, approval workflows, and recruiter tools within Avature Partner with Recruiting Operations and DT teams to translate business requirements into technical solutions Troubleshoot configuration and integration issues and optimize system performance Serve as subject matter expert on Avature capabilities and support user onboarding and change management initiatives To be successful in this role you have: • 3+ years of experience in ATS administration, configuration, or development (or equivalent platform experience) • Hands-on experience configuring applicant tracking systems (Avature preferred; similar platforms like Workday, Greenhouse, or iCIMS acceptable) • Strong understanding of REST APIs and data integration patterns (you can read API documentation and build point-to-point connectors) • SQL or similar query language experience for reporting and data extraction • Configuration mindset: comfortable with both low-code configuration tools and scripting/coding for custom solutions • Problem-solving across technical and business domains—you can translate recruiting workflows into system requirements • Clear communication skills to document technical solutions and present to non-technical stakeholders Preferred Skills • Experience with JSON, JavaScript, or scripting languages • Background in HR systems, HRIS platforms, or recruiting technology • Exposure to data governance, compliance (GDPR, CCPA), and secure data handling • Experience with integration platforms (MuleSoft, Zapier, custom webhooks) or middleware • Familiarity with agile development practices Personal Qualities • Self-starter who thrives in ambiguity and recently implemented systems • Detail-oriented with strong documentation habits • Collaborative and comfortable working across HR, IT, and vendor teams • Proactive learner (willing to grow Avature expertise on the job) • Curious about recruiting workflows and passionate about improving hiring outcomes JV20 Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

About the team The Security and Risk Engineering organization builds scalable, AI-powered security solutions that reduce risk and protect ServiceNow and its customers. We value AI-first thinking, clean architecture, intuitive experiences, and a culture of continuous learning. This is a zero-to-one incubation. We’re building a new class of exposure analysis that ranks security work by exploitability—where an attacker could realistically get in—rather than raw severity. The architecture is evolving, and this role helps define what good looks like. The role As a Senior ML Engineer, you build core components of a novel exploitability engine—shipping production ML that turns raw security signal into ranked, reachable attack paths. You take well-scoped problems from design to production and grow into deeper ownership as the system matures. What you’ll own Well-scoped components of the engine—evidence ingestion and connectors, entity resolution, graph construction, or parts of the probability core—built to production quality. The correctness and reliability of what you ship: tests, evaluation, observability, and the metrics that show your component works. Turning ambiguous requirements into working code, with guidance on the calls that shape the wider system. The data and model plumbing that keeps the graph accurate—entity-resolution quality, evidence provenance, and decay. What you’ll do Design, build, test, and operate production ML components with strong engineering fundamentals. Contribute to design and code reviews, and help raise the quality bar on the team. Prototype quickly to evaluate new AI capabilities against real cybersecurity problems. Partner with product, security R&D, and SecOps to understand the problem behind the ticket. Apply AI safety, security, and guardrail practices to what you build. What you bring Solid software engineering fundamentals and experience operating production-quality software. Hands-on experience building ML- or LLM-powered applications—RAG, embeddings, agents, or probabilistic or ML-driven scoring. Experience taking a prototype to a reliable, maintainable production solution. Working knowledge of distributed systems, APIs, cloud-native development, and data or graph systems. Strong Python, and/or Java, Go, or TypeScript. Interest in security problems—vulnerability management, identity security, threat detection, or risk prioritization. Experience with AI-assisted development tools and coding agents such as Claude Code, Codex, Cursor, or Windsurf is a plus. Experience with AI evaluation, safety, or guardrails is a plus. 3+ years of software engineering experience, or equivalent practical experience. Experience designing and delivering production software systems. Experience building or integrating AI/ML-powered applications in a production or near-production environment. Modern AI experience: LLMs, RAG, embeddings, vector search, agentic workflows, model evaluation, or AI observability. Strong programming experience in Python and/or Java, Go, or a similar language. Cloud-native technologies, distributed systems, APIs, databases, and scalable architectures. Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical discipline, or equivalent practical experience. Cybersecurity or security-product experience is a plus. For positions in this location, we offer a base pay of $128,900 - $219,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Please Note: This position will include supporting our US Public Sector customers. “This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. The Federal SRE Team has 3 shifts that provide 24x7 production support for our Government Community Cloud infrastructure. Below are some highlights No on-call rotation Shift Bonuses for 2nd and 3rd shifts 4 Day Work week This is a 3rd shift position and has a 10-hour 4-day work week, Sunday - Wednesday with working shift hours from 11p.m. - 10 a.m. PT. What you get to do in this role: The SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR. To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers. Do you: Have a passion for DevOps, Automation and Scripting? Know Linux systems in depth? Have software development background? Understand Observability and Monitoring? Have Experience with Cloud technologies – Azure, AWS ? Write code to automate repetitive tasks? Smile when you trouble shoot and solve an issue in Miami from your laptop in San Diego? Have years of experience accumulated in roles like IT Operations, Software Development, or Systems Engineering? Answer 'yes' to these questions and you are in the front row for a position as SRE at ServiceNow. Go ahead, hit the Apply button and let's have a chat about your skills and experiences. Want to know more about us? Now that we have set the pace, keep reading if you want to understand more about ServiceNow as a company and the SRE role. As an Engineer on the SRE team you will: Provide relief and sustainable resolution to issues within our infrastructure. Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues. Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design. Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions. Drive monitoring and automation initiatives To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience. Deep knowledge of Linux systems 2+ years of experience with DevOps automation, CI/CD pipeline and agile methodologies 2+ years of experience with Cloud technologies, preferably Azure 2+ years of Coding in various languages; we normally prefer Python, JavaScript, and Ruby Postgres and MySQL database administration, troubleshooting, and performance tuning Expertise in Observability and Monitoring of applications, services, and networks at scale Networking skills, IP addressing and routing. Nice to Have: Experience developing on the ServiceNow Platform For positions in this location, we offer a base pay of $149,800 - $262,200 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.