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As an AI Engineer Intern, you will join our innovative AI research and development team to work on cutting-edge, impactful real-world AI challenges. You will collaborate with experienced AI researchers, machine learning engineers, data engineers, and data scientists to design, develop, and implement advanced machine learning models, including large language models to deliver scalable and transformative AI-driven solutions. This internship offers the chance to apply theoretical knowledge to real-world, high-impact AI projects and receive hands-on technical mentorship and career development support from industry-leading experts. This is an entry-level, 10-week, full-time internship expected to begin in June and end in August. Work will be hybrid (minimum 2x per week) from our Reston, VA office. Pay is expected to be $32 per hour. At this time, we are unable to provide housing nor relocation assistance for this position. What you will do: Contribute to the AI lifecycle: Support the end-to end AI product development process, encompassing data acquisition, preprocessing, model design, training, optimization, deployment, monitoring, and evaluation to ensure scalable and robust solutions. Assist in all phases of the machine learning lifecycle, including data collection, preprocessing, model development, optimization, deployment, and evaluation. Develop machine learning models: Design, develop, and train advanced machine learning models, including deep learning and large-scale models, to address complex challenges in domains like natural language processing (NLP) and Generative AI. Build and train machine learning models, including deep learning models, to solve complex challenges in areas such as natural language processing (NLP), computer vision, or generative AI. Analyze large datasets: Conduct exploratory data analysis and advanced feature engineering on large-scale, semi-structured datasets to uncover actionable insights and enhance model accuracy and efficiency. Perform data analysis and feature engineering on massive, semi-structured datasets to extract meaningful insights and improve model performance. Engineer robust software: Develop high-quality, production-ready code in languages such as Python, Java, C++, R, JavaScript, along with a good understanding of common AI development frameworks such as TensorFlow, PyTorch, Keras, and Scikit-learn while actively participating in system design discussions, code reviews, and testing to ensure robust and maintainable software. Write clean, production-level code in languages like Python and C++, and participate in design sessions and code reviews to ensure software quality. Research emerging technologies: Research and prototype cutting-edge AI and machine learning methodologies, including advancements in areas like explainable AI, federated learning, or multimodal models, while keeping abreast of the latest research and industry trends. Help research and prototype new AI and machine learning techniques, staying up-to-date on the latest advancements in the field. Collaborate across teams: Partner with cross-functional teams, including product or project managers, data engineers and scientists, and software engineers to refine project requirements, align on objectives, and deliver innovative, high-impact AI-driven solutions. Work closely with cross-functional teams, including product managers and other engineers, to define project requirements and deliver high-quality technology products. Basic Qualifications A minimum of 9 credit hours of completed graduate-level courses in Computer Science, Machine Learning, AI Engineering, Data Science, or a related technical field. A completed bachelor's degree in computer science, Machine Learning, AI Engineering, Data Science, or a related technical field. Candidate must be a US citizen, reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. per contract requirements Preferred Qualifications A strong foundation in core computer science concepts, including object-oriented design, data structures, algorithms, and complexity analysis. Proficiency in at least one general-purpose programming language, with a strong preference for Python. Experience with machine learning frameworks such as PyTorch, TensorFlow, or Scikit-learn. Demonstrated experience with large-scale datasets and data preprocessing. Excellent problem-solving, communication, and collaboration skills. Experience with version control systems like Git is a plus. Perks of working with us Mentorship: You will be paired with a dedicated mentor to support your growth and development throughout the internship. Hands-on experience: Gain valuable, practical experience working on impactful, real-world AI projects. Learning opportunities: Access training resources and workshops to enhance your technical and professional skills. Networking: Build valuable connections with a community of world-class scientists, engineers, and visionaries. Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration . Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is : $45,805.00 - $77,869.00 Reston, VA (VA30)

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Work: ICF seeks an experienced Salesforce Developer to support the phased implementation of an enterprise grants management platform built on Salesforce Agentforce Public Sector. The Developer will design, configure, develop, integrate, test, deploy, and support secure, scalable capabilities across the grants lifecycle. Using a configuration-first approach, the Developer will build Salesforce Flows, OmniStudio components, Apex, Lightning Web Components, and platform integrations while supporting data migration, automated testing, CI/CD, defect resolution, and production releases. This role works across business analysts, product owners, architects, testers, security specialists, data teams, and government stakeholders to translate requirements into accessible, maintainable solutions that meet federal security, privacy, data-quality, and operational-readiness standards. Job Location: Remote work is authorized. Must support US Eastern time zone working hours . *If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. What You Will Do: Design, configure, develop, test, and deploy grants management capabilities using Salesforce Agentforce Public Sector. Apply a configuration-first approach using Salesforce Flow, OmniStudio, and reusable platform features before developing custom Apex or Lightning Web Components. Translate user stories, acceptance criteria, business rules, and technical designs into secure, scalable, and maintainable solutions. Develop and support integrations between Salesforce, governmentwide services, financial systems, analytics platforms, and legacy applications. Create unit tests, participate in peer reviews, and resolve defects identified during functional, regression, integration, and user acceptance testing. Support data migration activities, including data mapping, transformation, validation, reconciliation, and error resolution. Participate in CI/CD, environment management, release planning, deployment, and post-release support. Document configurations and technical decisions while meeting federal security, privacy, accessibility, and operational-readiness requirements. Participate in Agile ceremonies and work across architects, business analysts, administrators, testers, and stakeholders throughout delivery. Basic Qualifications: 3+ years of hands-on experience developing, configuring, testing, and deploying Salesforce solutions in an Agile delivery environment. Bachelor’s degree in information technology, computer science, business, or a related field. An active Salesforce certification. Platform Developer I is preferred; Administrator, Platform App Builder, or Platform Developer II certifications are also valued. Ability to obtain and maintain a federal Public Trust. U.S. citizenship is required. Must reside in and be authorized to work in the United States. All work must be performed within the United States. Preferred Qualifications: Experience with Salesforce Agentforce Public Sector, Experience Cloud, Service Cloud, Government Cloud, or comparable Salesforce industry solutions. 1+ years of experience with Apex, Lightning Web Components, SQL, unit testing, debugging, and Salesforce development best practices. 1+ years of experience developing or supporting integrations using REST or SOAP APIs, middleware, ETL tools, or comparable integration approaches. Experience with declarative configuration, including Salesforce Flow, custom objects and fields, validation rules, page layouts, permission sets, reports, dashboards, and automation. Experience using source control, Salesforce DX, and CI/CD processes to support deployments and release management. Experience implementing or modernizing a federal grants management system or other complex case management platform. Experience with OmniStudio, including FlexCards, OmniScripts, Data Mappers, Integration Procedures, or related components. Advanced experience integrating Salesforce with external systems through APIs, middleware, event-driven services, or data synchronization. Experience supporting federal government clients or large-scale government technology programs. Familiarity with federal security, privacy, accessibility, records management, and ATO processes. Experience supporting DevSecOps activities, including package creation, CI/CD pipelines, code scans and remediation, regression testing, deployments, and release management. Experience supporting complex data migrations, including source-to-target mapping, data-quality analysis, transformation, validation, reconciliation, and lineage. Additional Salesforce certifications or Trailhead achievements related to development, integration, OmniStudio, Agentforce Public Sector, Experience Cloud, or administration. Professional Skills: Highly effective analytical and problem-solving capabilities. Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables. Excellent communication and interpersonal skills to interface effectively with team members and federal clients. Organized, detail-oriented and able to prioritize and multitask. #Indeed #Li-CC1 Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration . Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is : $81,499.00 - $167,644.00 Nationwide Remote Office (US99)

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Work: ICF seeks an experienced Quality Assurance Analyst to support the phased implementation of an enterprise grants management platform built on Salesforce Agentforce Public Sector. The Quality Assurance Analyst will develop test plans, test cases, scripts, and traceability artifacts to validate grants lifecycle workflows, integrations, data migrations, security controls, and accessibility requirements. This role will perform functional, regression, integration, and release testing; document and manage defects through resolution; support automated testing; and coordinate user acceptance testing with business analysts, developers, product owners, and government stakeholders. The Quality Assurance Analyst will help confirm that each release meets acceptance criteria and is ready for secure, reliable production deployment. Job Locatio n: Remote work is authorized. Must support US Eastern time zone working hours. *If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. What You Will Do: Develop, document, and execute comprehensive test plans, test cases, and test scripts to validate Salesforce application functionality, workflows, configuration changes, integrations, reports, dashboards, and user experience. Perform functional, integration, regression, smoke, accessibility, and release validation testing across Salesforce environments, including Integration, Stage, and Production readiness activities. Support testing for major releases, minor releases, hotfixes, modernization activities, and platform-wide Salesforce changes. Validate Salesforce enterprise tools and operational capabilities such as release management portals, ticketing workflows, license tracking, user separation, helpdesk reporting, and other internal platform capabilities. Collaborate with developers, administrators, business analysts, release engineers, technical architects, and stakeholders to understand requirements, user stories, acceptance criteria, technical design documents, and system workflows. Participate in Technical Design Document reviews and provide QA input on testability, regression impact, acceptance criteria, data needs, integration dependencies, and release risks. Identify, document, prioritize, and track defects using tools such as Jira, ServiceNow, or similar platforms, ensuring timely resolution, retesting, and closure. Support incident response and production issue validation by reproducing defects, validating fixes, supporting root cause analysis, and confirming that hotfixes resolve reported issues without introducing regression risk. Perform integration testing involving APIs, service accounts, connected applications, Salesforce org-to-org, app-to-app, and third-party integrations. Support user acceptance testing by preparing test scenarios, coordinating with business users, documenting outcomes, and validating that delivered functionality meets stakeholder needs. Validate data quality, data integrity, field mappings, reporting outputs, and migration or synchronization results when data changes are introduced. Create and maintain QA documentation, including test plans, test scripts, test evidence, defect reports, traceability matrices, release validation summaries, and quality metrics. Support Quality Control Metrics reporting by tracking testing progress, defect trends, release readiness, escaped defects, retest results, and other quality indicators. Validate compliance with Section 508 requirements for user-facing functionality, reports, portals, dashboards, and documentation where applicable. Contribute to continuous improvement of QA processes, test automation opportunities, regression test libraries, release checklists, and defect management workflows. Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, reviews, retrospectives, and release planning sessions. Support occasional off-hours release validation, hotfix testing, or urgent production issue support as needed. Basic Qualifications 3+ years of experience as a Quality Assurance Analyst developing, documenting, and executing test plans, test cases, scripts, and requirements traceability for software implementations. 3+ years of experience performing functional, regression, integration, and release testing and supporting user acceptance testing. Bachelor’s degree in information technology, computer science, business, or a related field. Ability to obtain and maintain a federal Public Trust. U.S. citizenship is required. Must reside in and be authorized to work in the United States. All work must be performed within the United States. What We Would Like You to Bring With You: 1+ years of experience testing a large Salesforce implementation, preferably Salesforce Agentforce Public Sector or Experience Cloud. Experience reviewing requirements, user stories, and acceptance criteria for completeness and testability. Experience documenting, prioritizing, tracking, retesting, and closing defects. Proficiency working in Agile delivery environments using Jira or comparable requirements and defect-management tools. Experience supporting a federal grants management, case management, or comparable enterprise platform implementation. Experience with automated testing tools and incorporating regression testing into CI/CD pipelines. Experience validating Section 508 accessibility compliance. Familiarity with federal cybersecurity testing, security controls, and ATO processes. Experience testing system integrations, APIs, data migrations, reconciliation results, and role-based access controls. Salesforce, software testing, Agile, or accessibility-related certification. Professional Skills: Highly effective analytical and problem-solving capabilities. Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables. Excellent communication and interpersonal skills to interface effectively with team members and federal clients. Organized, detail-oriented and able to prioritize and multitask. Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration . Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is : $67,355.00 - $138,549.00 Nationwide Remote Office (US99)

The Work Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. As a ServiceNow Architect, you will be a crucial member of our ServiceNow practice, responsible for providing expertise in all facets of the ServiceNow platform and integrated technologies. Your primary role will be to design and architect comprehensive solutions that meet our clients' business requirements while aligning with industry best practices. Working collaboratively with various teams, you will play a key role in the successful delivery of ServiceNow projects. Job Location - Must be able to work onsite in San Diego, CA five days a week. What you’ll be doing (Responsibilities/Day to Day): Solution Design and Architecture: Provide expert guidance on ServiceNow capabilities, customization options, and best practices. Lead the design of ServiceNow solutions that meet clients' requirements and leverage the ServiceNow platform and integrations effectively. Identify and solve potential challenges. Implementation Support: Support the delivery of ServiceNow solutions. Provide technical oversight and ensure the design is accurately implemented. Ensure deliveries follow ICF and ServiceNow standards and processes. Oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes. Ensure data consistency and integrity across platforms. Performance Optimization: Conduct performance analysis and optimizations to improve the efficiency and responsiveness of ServiceNow and integrated solutions. Address performance bottlenecks. Quality Assurance: Design quality assurance plans and ensure the technical deliverables meet quality standards and best practices. Project Management: Work with project managers to keep projects within scope and timeline. Communicate project status with practice leadership and clients. Support deployment registrations to maintain ServiceNow partner status. Security and Compliance: Design the security plan and ensure all solutions follow security best practices and compliance requirements. Work with security teams to implement security measures and maintain a secure environment. Documentation and Knowledge Sharing: Create technical documentation, including architecture diagrams, design specifications, and implementation guidelines. Contribute to the knowledge base and share best practices within the team and the Practice. Lead knowledge sharing sessions across the practice. Continuous Learning: Stay updated on the latest developments in ServiceNow and integrated technologies, tools, and industry trends. Enhance your expertise to provide innovative solutions and approaches. Client Relationships: Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions. Mentorship and coaching: Foster growth of our ServiceNow talent pool by targeting career pathways, mentoring and coaching individuals, and tailoring growth plans. Strategic Relationships: Foster enduring relationships between ICF, ServiceNow, and our clients. Facilitate collaboration and issue resolution. Corporate Growth: Contribute to the growth of the business. Lead the development of client roadmaps to identify and foster new opportunities for ICF services and ServiceNow licenses sales. Present proposed solutions to potential clients, explaining the technical details in a clear and understandable manner. Collaborate with the proposal teams and create compelling proposals and oral presentations that outline the technical aspects of the solution. What you must bring: 5+ years of experience implementing or architecting ServiceNow solutions ServiceNow Certified System Administrator Must hold an active Secret Clearance Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. Must have one of these certifications: CISSP Security+ CASP+ CISM What we would like you to have: ServiceNow Certified Application Developer In-depth understanding of ServiceNow best practices and industry trends Understanding of federal government security and compliance rules such as NIST, RMF, eMASS, DoDM 8140, IL4/IL5 concepts Understanding of Risk Management concepts and systems including IRM. Understanding of platform security including, RBAC, Data Policies, SSO, integration security. Experience with Integration Hub, Rest API and custom integration scripting. Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologies Excellence in scripting languages (JavaScript, GlideScript) and other relevant languages Experience in designing and leading complex solutions and integrations Demonstrated expertise in system architecture and design principles, with the ability to develop scalable, resilient, and maintainable solutions. A proven technical leader who thrives on tackling new challenges, driving meaningful outcomes, and continuously growing through greater responsibility and leadership opportunities. Professional Skills Excellent written and oral communications skills to deliver concise technical solutions Exceptional problem-solving and critical-thinking abilities Excellent communication, presentation, and stakeholder management skills Excellent conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration . Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is : $108,006.00 - $183,610.00 California Client Office (CA88)

The Work Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. As a ServiceNow Architect, you will be a crucial member of our ServiceNow practice, responsible for providing expertise in all facets of the ServiceNow platform and integrated technologies. Your primary role will be to design and architect comprehensive solutions that meet our clients' business requirements while aligning with industry best practices. Working collaboratively with various teams, you will play a key role in the successful delivery of ServiceNow projects. Job Location - Must be able to work onsite in Fort Lee, Virginia five days a week. What you’ll be doing (Responsibilities/Day to Day): Solution Design and Architecture: Provide expert guidance on ServiceNow capabilities, customization options, and best practices. Lead the design of ServiceNow solutions that meet clients' requirements and leverage the ServiceNow platform and integrations effectively. Identify and solve potential challenges. Implementation Support: Support the delivery of ServiceNow solutions. Provide technical oversight and ensure the design is accurately implemented. Ensure deliveries follow ICF and ServiceNow standards and processes. Oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes. Ensure data consistency and integrity across platforms. Performance Optimization: Conduct performance analysis and optimizations to improve the efficiency and responsiveness of ServiceNow and integrated solutions. Address performance bottlenecks. Quality Assurance: Design quality assurance plans and ensure the technical deliverables meet quality standards and best practices. Project Management: Work with project managers to keep projects within scope and timeline. Communicate project status with practice leadership and clients. Support deployment registrations to maintain ServiceNow partner status. Security and Compliance: Design the security plan and ensure all solutions follow security best practices and compliance requirements. Work with security teams to implement security measures and maintain a secure environment. Documentation and Knowledge Sharing: Create technical documentation, including architecture diagrams, design specifications, and implementation guidelines. Contribute to the knowledge base and share best practices within the team and the Practice. Lead knowledge sharing sessions across the practice. Continuous Learning: Stay updated on the latest developments in ServiceNow and integrated technologies, tools, and industry trends. Enhance your expertise to provide innovative solutions and approaches. Client Relationships: Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions. Mentorship and coaching: Foster growth of our ServiceNow talent pool by targeting career pathways, mentoring and coaching individuals, and tailoring growth plans. Strategic Relationships: Foster enduring relationships between ICF, ServiceNow, and our clients. Facilitate collaboration and issue resolution. Corporate Growth: Contribute to the growth of the business. Lead the development of client roadmaps to identify and foster new opportunities for ICF services and ServiceNow licenses sales. Present proposed solutions to potential clients, explaining the technical details in a clear and understandable manner. Collaborate with the proposal teams and create compelling proposals and oral presentations that outline the technical aspects of the solution. What you must bring: 5+ years of experience implementing or architecting ServiceNow solutions ServiceNow Certified System Administrator Must hold an active Secret Clearance Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. Must have one of these certifications: CISSP Security+ CASP+ CISM What we would like you to have: ServiceNow Certified Application Developer In-depth understanding of ServiceNow best practices and industry trends Understanding of federal government security and compliance rules such as NIST, RMF, eMASS, DoDM 8140, IL4/IL5 concepts Understanding of Risk Management concepts and systems including IRM. Understanding of platform security including, RBAC, Data Policies, SSO, integration security. Experience with Integration Hub, Rest API and custom integration scripting. Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologies Excellence in scripting languages (JavaScript, GlideScript) and other relevant languages Experience in designing and leading complex solutions and integrations Demonstrated expertise in system architecture and design principles, with the ability to develop scalable, resilient, and maintainable solutions. A proven technical leader who thrives on tackling new challenges, driving meaningful outcomes, and continuously growing through greater responsibility and leadership opportunities. Professional Skills Excellent written and oral communications skills to deliver concise technical solutions Exceptional problem-solving and critical-thinking abilities Excellent communication, presentation, and stakeholder management skills Excellent conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration . Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is : $98,614.00 - $167,644.00 Virginia Client Office (VA88)

This role is contingent upon a contract award. ICF is seeking an experienced Cloud Architect to provide senior technical leadership across enterprise architecture, platform integration, application modernization, product delivery, and sustainment for a complex federal technology services program. This role will guide solution design and delivery across modern SaaS, cloud, automation, integration, DevSecOps, and product engineering environments. The ideal candidate has demonstrated experience leading enterprise architecture and product delivery in regulated federal environments, with strong technical credibility across cloud platforms, SaaS ecosystems, secure integrations, automation, application modernization, and delivery governance. This role requires the ability to translate business and mission needs into scalable, secure, supportable technical solutions while coordinating across engineering, cybersecurity, data, service operations, and client stakeholder groups. Job Location: This position is remote within the United States. Please note that ICF monitors employee work locations, restricts access from foreign locations and IP addresses, and prohibits the use of personal VPN connections. What You’ll Be Doing Lead enterprise architecture, platform integration, product engineering, and application modernization activities across a complex federal technology environment. Establish and maintain technical architecture standards, reference patterns, integration approaches, and governance guardrails for SaaS, cloud, platform, and application capabilities. Guide solution design across cloud service providers, SaaS platforms, enterprise productivity tools, low-code platforms, APIs, workflow automation, data integrations, and secure access patterns. Lead architectural design reviews and technical decision forums to ensure proposed solutions are secure, scalable, supportable, and aligned with modernization objectives. Define and govern integration patterns using APIs, SDKs, webhooks, event streams, serverless functions, workflows, CI/CD pipelines, and automation tools. Support implementation of infrastructure-as-code, policy-as-code, configuration-as-code, DNS-as-code, and other repeatable automation practices. Guide product development, delivery, and sustainment teams through requirements definition, solution design, backlog refinement, development, testing, deployment, monitoring, and continuous improvement. Partner with cybersecurity teams to ensure Zero Trust principles, access controls, logging, monitoring, encryption, vulnerability remediation, and compliance requirements are incorporated into solution design and delivery. Coordinate with data teams to ensure applications, integrations, and platforms support governed data access, data quality, analytics, reporting, and AI-enabled capabilities. Provide technical leadership for platform rationalization, application lifecycle planning, performance optimization, technical debt reduction, and automation opportunities. Support release planning, change management, technical documentation, implementation plans, architecture diagrams, runbooks, and knowledge transfer materials. Translate complex technical issues into clear recommendations for client stakeholders, program leadership, product teams, and delivery partners. What You Must Have Bachelor’s degree U.S. Citizenship required due to federal contract requirements. Must be able to obtain and maintain a Federal Public Trust clearance. 15+ years of experience leading enterprise architecture, systems integration, platform engineering, application modernization, or product engineering in complex enterprise environments. One active cloud, enterprise architecture, security, or IT service management certification, such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, Google Professional Cloud Architect, TOGAF, CISSP, Security+, ITIL Foundation, or equivalent. What We Would Like You To Have: 8+ years of experience designing and governing cloud, SaaS, PaaS, or enterprise platform solutions across multi-team delivery environments. 5+ years of experience supporting federal technology programs or regulated enterprise environments with formal security, compliance, or authorization requirements. 5+ years of experience leading technical design for application modernization, platform integration, product development, API integration, workflow automation, or DevSecOps delivery. 5+ years of experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform. 5+ years of experience with DevSecOps practices, including CI/CD pipelines, version control, automated testing, release management, and environment promotion. 3+ years of experience implementing or governing infrastructure-as-code, policy-as-code, configuration-as-code, or similar automation approaches. 3+ years of experience with enterprise SaaS or collaboration platforms such as Microsoft 365, Google Workspace, SharePoint, Teams, Slack, GitHub, ServiceNow, Salesforce, Adobe, DocuSign, or similar platforms. 3+ years of experience leading architecture reviews, technical governance boards, engineering standards development, or solution design approvals. Experience supporting HHS, NIH, FDA, CMS, CDC, or other health-focused federal environments. Experience designing SaaS-first or cloud-first enterprise architectures with limited use of custom infrastructure. Experience with Zero Trust architecture, identity-aware access, conditional access, TIC 3.0, NIST 800-53, CIS benchmarks, FISMA, or FedRAMP-aligned environments. Experience with Microsoft Power Platform, including Power Apps, Power Automate, Power BI, Dataverse, ALM, environment strategy, and governance. Experience with enterprise identity, endpoint management, collaboration platforms, networking, secure access, and platform operations. Experience with product management, Agile delivery, backlog governance, release planning, sprint execution, and user-centered product delivery. Experience developing architecture diagrams, technical standards, implementation roadmaps, platform governance models, and modernization playbooks. Additional cloud, security, Agile, ITIL, DevSecOps, Microsoft, AWS, Google Cloud, or enterprise architecture certification. Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration . Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is : $144,381.00 - $245,448.00 Nationwide Remote Office (US99)