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Location(s): US (remote), Boston (hybrid), or New York (hybrid) Who We Are Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are looking for a Staff Software Engineer to join the Voice AI Team. On the Voice AI Team, our mission is to build and operate the voice platform that powers Toast and to ship novel applications on top of it that create real value across Toast's customer base. This is a greenfield space where the platform and its use cases are being defined together, and the work you do here will be foundational to how Toast uses voice AI for years to come. As a Software Engineer on this team, you'll take ownership of significant projects end-to-end: designing systems, driving execution across the team, and making the technical decisions that shape how the platform grows. You'll work closely with product, engineering, and stakeholders across Toast to turn ambiguous problems into reliable, scalable systems. About this roll* (Responsibilities) Design, build, deploy, and maintain highly resilient and scalable backend services, applications, and core platform components supporting Toast's Voice AI platform used across teams Conceive and lead complex, cross-cutting projects from design through production, owning outcomes and driving alignment across stakeholders and across a broad range of stakeholders Shape the technical direction on your team and beyond by making architectural decisions, defining patterns, and reducing complexity for the engineers and teams that depend on your work Build and evolve integrations with AI platforms and internal Toast systems, making pragmatic tradeoffs between speed, reliability, and long-term scalability Establish and implement patterns for observability, monitoring, and evaluation frameworks for AI-powered systems, using production data to understand and continuously improve system behavior Set and hold the bar for engineering quality and best practices through standards, patterns, and written guidance that others naturally adopt, raising the bar for the team and the broader organization Mentor engineers at all levels through code reviews, design feedback, and technical guidance Do you have the right ingredients*? (Requirements) 8+ years of experience with object-oriented languages such as Java or Kotlin Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or related field Experience developing AI-integrated products or features , with a practical understanding of how to ship and iterate on systems that incorporate LLMs or other AI capabilities Experience building and reasoning about AI-powered systems , including nondeterminism, evaluation strategies, observability, and cost management Experience shipping complex, mission-critical production services and owning them long-term Track record of leading multi-person and multi-team projects end-to-end, from design through rollout Deep understanding of distributed systems, scalability, and production reliability Basic familiarity with frontend development Strong cross-team communication and collaboration skills; able to influence direction without formal authority both within your team and across the broader organization Actively uses AI coding tools (e.g., Claude Code, Cursor) in day-to-day development and have caused others to become more proficient with AI coding tools Experience with voice or conversational AI platforms is a plus, but not required Our Tech Stack Our backend services follow a microservice architecture written in Kotlin and Java using DropWizard, running on AWS (DynamoDB, RDS, Lambda). We store data in sharded Postgres databases and have our own platform for user management, canary deployments, and load balancing. Our web front-end is built with React and ES6. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Zone A $193,000 — $309,000 USD Zone B $168,000 — $269,000 USD Zone C $151,000 — $242,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The AI Agent & Experience team is Toast's internal platform team for AI. We build the infrastructure, governance, and developer tooling that makes AI a reliable, scalable force multiplier across the entire product development lifecycle. Our products include the LLM Proxy, AI Key Management, Observability pipelines, the Claude Plugin Marketplace, and autonomous agents that participate directly in the software development lifecycle. As a Senior Software Engineer on this team, you'll be hands-on building the systems that other Toast engineers depend on every day: the LLM proxy, agentic workflows, and the plugin marketplace that brings AI-native development practices to teams across the company. A day in the life (Responsibilities) Design, build, and ship features across AI platform infrastructure, including the LLM proxy, AI key management, and observability pipelines Develop and extend autonomous agents that participate in the SDLC, such as the AI Review GitHub App and Developer Platform MCP integrations Build on and contribute to the internal plugin marketplace, developing plugins that encode Toast's architectural standards and quality practices into AI assistant behavior Implement MCP (Model Context Protocol) services and service templates that make it faster and easier for teams across Toast to build AI-powered workflows Write high-quality, well-tested code and participate in design and code reviews Collaborate with engineers, product managers, and platform teams to understand developer needs and translate them into reliable platform solutions Contribute to the team's adoption of agentic development practices and tooling Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. What you'll need to thrive (Requirements) Bachelor’s Degree with relevant experience of 5+ years in designing and implementing scalable backend services Demonstrated experience building, deploying, or operating LLM-powered agents or AI-assisted developer tooling Familiarity with AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) and an interest in extending them through custom plugins, skills, or hooks Experience with MCP (Model Context Protocol), tool use patterns, or similar agentic integration frameworks Working knowledge of prompt engineering and how LLM behavior responds to context and instructions Strong foundation in Java, Kotlin, or another object-oriented language Experience with distributed systems, REST APIs, and cloud-native infrastructure Strong customer empathy and a drive to make developers' lives better through reliable, well-designed platform solutions What will help you stand out Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns Experience with machine learning concepts, model evaluation, or ML infrastructure Experience building developer experience platforms, internal tooling, or API gateways Familiarity with observability tooling for AI/LLM systems (e.g., Langfuse, DataDog) *** This is a hybrid role requiring in-office presence two days per week *** AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . #LI-Hybrid #BI-Hybrid How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Care Automation team builds the systems and automations that power how Toast supports its customers. Our work connects the platforms, workflows, and integrations that our Customer Care Agents rely on every day to resolve issues quickly and deliver a great customer experience. We are looking for a Senior Software Engineer to join this team and help shape the future of how these teams operate. You will contribute to building a strong technical foundation that will carry Toast through the next decade and beyond. In this role, you will design, build, and own backend services and integrations spanning Salesforce, billing systems, identity verification and AI-enabled case management workflows. You will partner closely with Salesforce developers, operations stakeholders, and AI engineers to translate complex business processes into reliable, maintainable automation. A day in the life (Responsibilities) Design, build and own backend services and APIs that power workflows for Customer Care Agents and the broader Toast team Build and maintain integrations across a complex ecosystem of internal and external systems, including Salesforce, billing middleware, document management, and iPaaS workflow automation platforms Write automated tests and participate in code reviews to maintain code quality and system reliability Monitor feature rollouts, respond to incidents, and iterate based on performance data and customer feedback Partner with product, design, and cross-functional teams to define requirements and deliver on shared goals Leverage AI-augmented development tools to increase development velocity and code quality What you'll need to thrive (Requirements) Bachelor's degree in Computer Science or a related field, or equivalent practical experience 5+ years delivering production backend systems at scale Proficiency in Java, Kotlin, or another object-oriented language Familiarity with API lifecycle management, including versioning, documentation, and deprecation Hands-on experience building with LLMs in production environments Strong understanding of query languages, data modeling, and data distribution Experience working with microservices and event-driven architectures This is a hybrid role with 2 days per week in the Bengaluru office Bonus Ingredients (Nice to Have) Familiarity with Workato or a similar iPaaS platform Prior work with Salesforce or other CRM platforms Comfort working with React and GraphQL AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . #LI-HYBRID How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Engineers at Toast build the mission-critical foundation that powers thousands of restaurants and local businesses every single day. From real-time order processing and resilient payment infrastructure to automated intelligent workflows, our technology solves high-stakes, real-world problems at scale. We value high technical standards, hands-on execution, collaborative problem-solving, and building systems that directly impact our customers' success. International: Scaling Toast’s core platform globally. You'll tackle localization, multi-currency architectures, international payment integrations, and regional compliance as we expand into new markets around the world. Retail: Building the next generation of omnichannel commerce tools for retail merchants. You'll architect solutions that unify inventory, point-of-sale systems, and real-time transaction processing for businesses with physical and digital storefronts. Enterprise: Architecting high-throughput, mission-critical systems designed for multi-location, enterprise-scale brands. You'll focus on system reliability, massive data scale, custom menu and pricing engine configurations, and complex multi-entity management. [We are hiring across multiple teams and levels. Your specific team, title, & level will be evaluated and determined during the interview process based on scope, technical depth, and experience.] A Day in the Life (Responsibilities) End-to-End Product Execution: Design, build, and ship complete features across the stack—from resilient backend services and APIs to intuitive, responsive web interfaces. Architect & Build: Create highly reliable, scalable systems using Java, Kotlin, and modern frontend frameworks (React, TypeScript) critical to Toast's core platform. 0-to-1 & Scaled Execution: Drive net-new product development and tackle complex scaling challenges to keep our platforms fast, decoupled, and seamless for users. Technical Leadership & Quality: Turn ambiguous business goals into high-quality, production-ready code. Advocate for engineering best practices, robust testing, and deep system observability across the entire tech stack. Engineering Excellence: Elevate code quality across teams and mentor engineers to help raise the overall technical bar. What You'll Need to Thrive (Requirements) 5+ years of software engineering experience building production-grade web applications and distributed systems. Strong proficiency with Java, Kotlin, or other object-oriented languages. Hands-on experience with modern frontend frameworks (React, TypeScript) and a strong understanding of web architecture and UI state management. Experience with modern API design (REST, GraphQL) and relational databases or alternative data stores (e.g., PostgreSQL, DynamoDB). Proven ability to solve complex, ambiguous problems and collaborate across product, design, and engineering teams. Ability to work core EST hours if not located near a Toast office. What will help you stand out (Nonessential Skills/Nice to Haves) A passion for removing "human-in-the-loop" friction through intelligent automation. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. Pay Range $142,000 — $227,000 CAD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Engineers at Toast build the mission-critical foundation that powers thousands of restaurants and local businesses every single day. From real-time order processing and resilient payment infrastructure to automated intelligent workflows, our technology solves high-stakes, real-world problems at scale. We value high technical standards, hands-on execution, collaborative problem-solving, and building systems that directly impact our customers' success. International: Scaling Toast’s core platform globally. You'll tackle localization, multi-currency architectures, international payment integrations, and regional compliance as we expand into new markets around the world. Retail: Building the next generation of omnichannel commerce tools for retail merchants. You'll architect solutions that unify inventory, point-of-sale systems, and real-time transaction processing for businesses with physical and digital storefronts. Enterprise: Architecting high-throughput, mission-critical systems designed for multi-location, enterprise-scale brands. You'll focus on system reliability, massive data scale, custom menu and pricing engine configurations, and complex multi-entity management. [We are hiring across multiple teams and levels. Your specific team, title, & level will be evaluated and determined during the interview process based on scope, technical depth, and experience.] A Day in the Life (Responsibilities) End-to-End Product Execution: Design, build, and ship complete features across the stack—from resilient backend services and APIs to intuitive, responsive web interfaces. Architect & Build: Create highly reliable, scalable systems using Java, Kotlin, and modern frontend frameworks (React, TypeScript) critical to Toast's core platform. 0-to-1 & Scaled Execution: Drive net-new product development and tackle complex scaling challenges to keep our platforms fast, decoupled, and seamless for users. Technical Leadership & Quality: Turn ambiguous business goals into high-quality, production-ready code. Advocate for engineering best practices, robust testing, and deep system observability across the entire tech stack. Engineering Excellence: Elevate code quality across teams and mentor engineers to help raise the overall technical bar. What You'll Need to Thrive (Requirements) 5+ years of software engineering experience building production-grade web applications and distributed systems. Strong proficiency with Java, Kotlin, or other object-oriented languages. Hands-on experience with modern frontend frameworks (React, TypeScript) and a strong understanding of web architecture and UI state management. Experience with modern API design (REST, GraphQL) and relational databases or alternative data stores (e.g., PostgreSQL, DynamoDB). Proven ability to solve complex, ambiguous problems and collaborate across product, design, and engineering teams. Ability to work core EST hours if not located near a Toast office. What will help you stand out (Nonessential Skills/Nice to Haves) A passion for removing "human-in-the-loop" friction through intelligent automation. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Zone A $159,000 — $254,000 USD Zone B $138,000 — $221,000 USD Zone C $125,000 — $200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Care Automation team builds the systems and automations that power how Toast supports its customers. Our work connects the platforms, workflows, and integrations that our Customer Care Agents rely on every day to resolve issues quickly and deliver a great customer experience. We are looking for a Senior Software Engineer to join this team and help shape the future of how these teams operate. You will contribute to building a strong technical foundation that will carry Toast through the next decade and beyond. In this role, you will design, build, and own backend services and integrations spanning Salesforce, billing systems, identity verification, and AI-enabled case management workflows. You will partner closely with Salesforce developers, operations stakeholders, and AI engineers to translate complex business processes into reliable, maintainable automation. A day in the life (Responsibilities) Design, build, and own backend services and APIs that power workflows for Customer Care Agents and the broader Toast team Build and maintain integrations across a complex ecosystem of internal and external systems, including Salesforce, billing middleware, document management, and iPaaS workflow automation platforms Write automated tests and participate in code reviews to maintain code quality and system reliability Monitor feature rollouts, respond to incidents, and iterate based on performance data and customer feedback Partner with product, design, and cross-functional teams to define requirements and deliver on shared goals Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. What you'll need to thrive (Requirements) 5+ years delivering production backend systems at scale Proficiency in Java, Kotlin, or another object-oriented language Familiarity with API lifecycle management, including versioning, documentation, and deprecation Strong understanding of query languages, data modeling, and data distribution Experience working with microservices and event-driven architectures Bachelor's degree in Computer Science or a related field, or equivalent practical experience Bonus Ingredients (Nice to Have) Hands-on experience building with LLMs in production environments Familiarity with Workato or a similar iPaaS platform Prior work with Salesforce or other CRM platforms Comfort working with React and GraphQL AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . #LI-Remote The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Zone A $159,000 — $254,000 USD Zone B $138,000 — $221,000 USD Zone C $125,000 — $200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Technical Operations team makes Toast's engineering measurable. We connect tool and resource usage, engineering metrics, and customer outcomes into a single, trusted picture that executives, engineering managers, and developers use every day. If you are passionate about turning complex business and engineering processes into something teams can actually see, so they can spot bottlenecks and opportunities before they become major problems, use resources wisely, and ultimately deliver a better customer experience, this team is for you. We are a small, highly leveraged team. We index heavily into agentic engineering: AI agents are part of how we design, build, test, and operate our systems, and we expect you to push that frontier with us. A day in the life (Responsibilities) Serve as the team's technical lead, owning the end-to-end architecture and direction of our services, internal tools, and data systems, and driving significant projects from design through rollout Design and build the backend services and integrations that ingest engineering, tooling, and cost signals from multiple source systems, with clear APIs and data contracts rather than manual extracts Partner with our Product Owner to identify and define the biggest opportunities for impact, and collaborate with your teammates on end-to-end solutions Build the back-end that enables role-based reporting on engineering health, AI and tooling spend and ROI, and cost and capitalization, replacing recurring manual processes with durable, auditable, productized tools & analytics Own quality, reliability, and operational monitoring for business-critical reporting that leaders at every level depend on Mentor less experienced engineers and up-level the team through design reviews, constructive feedback, and agent-assisted engineering practices What you'll need to thrive (Requirements) 5+ years of software engineering experience designing, building, and operating production full-stack systems, including data-intensive systems that automate manual business/operational processes. Proven ability to drive significant projects to completion from design to rollout, informed by solid technical and business understanding, working with non-engineering stakeholders Proficiency in at least one modern programming language (for example Python, Kotlin, or TypeScript) Demonstrated, hands-on use of agentic engineering as a core part of how you work Strong backend, API integration, SQL and data modeling skills Proficiency in a modern web front-end stack sufficient to prototype visualizations, and review front-end work Ownership of the full lifecycle of what you ship from design reviews to automated testing, monitoring, and production support **This is a hybrid role where you will be based in the Dublin office two days per week** AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, the IQ Grow team is on a mission to scale new, high-impact go-to-market initiatives. By combining the cutting-edge innovation of AI agentic solutions with human-in-the-loop workflows and touchpoints, we are redefining how restaurants connect with their guests. Our goal is to deliver a truly personalized marketing experience that empowers Toast customers to build lasting relationships, drive engagement and grow their businesses. If you're excited about pioneering at the intersection of advanced AI and human-centered design to make a real-world impact, we’d love to have you on the team! You will be a key part of a high-impact, high-ownership engineering team solving complex challenges in a fast-moving product space, balancing technical excellence alongside a strong product mindset to solve for continuous growth. A day in the life (Responsibilities) Design, build and maintain high performing, flexible, and scalable solutions that help restaurants deliver a best-in-class guest experience Ship features end-to-end, from design through rollout, monitoring for success and iterating based on real-world use Be an awesome teammate who's all in on collaboration and collective success Collaborate closely with Product, Design and Engineering stakeholders Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. What you'll need to thrive (Requirements) 2+ years of Kotlin/Java experience, delivering products that drive impact Comfortable reading and integrating with frontend applications and curious to work across the stack when needed Excited about AI-assisted development and LLM-based agents (Claude Code or similar), and interested in pioneering new workflows with the team Effectively works with ambiguity, agile delivery, and shipping usable software incrementally Passionate about making users happy and seeing people use your product in the wild Strong on software development fundamentals — code quality, unit tests, clean code — and open to evolving your workflow with AI tooling Strong collaboration skills: you communicate clearly with engineers, product, and business stakeholders, and adapt technical detail to the audience Curiosity and a growth mindset: you seek feedback, embrace change, and want to grow toward broader ownership Our Tech Stack A core of Java & Kotlin based backend services React SPAs leveraging Tailwind, GraphQL and Storybook. Android app built in Java & Kotlin running in the restaurant Claude Code and similar AI agentic development tools as part of daily engineering PostgreSQL and DynamoDB as core persistence And many more technologies that help us build a top class platform. **This is a hybrid role requiring in-office collaboration two days per week in our Dublin office .** How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.